Ville de Victoriaville

What Ville de Victoriaville does

Ville de Victoriaville is a municipal government entity incorporated in Quebec, Canada, founded in 1861 and serving as the administrative centre of the Arthabaska Regional County Municipality. It provides a comprehensive suite of public services to residents and local businesses, including permits and zoning regulation, property taxation, public works, road infrastructure, water and sewer management, public safety, recreation, cultural programming, and library services. The municipality operates through a network of community facilities including sports complexes, community centres, and two public libraries, complemented by the MonDossier Victo digital citizen portal that provides 24/7 access to service requests, permit applications, and personalized notifications.

The city's technology and service portfolio is built around a citizen-facing digital platform rather than a unified software product. Core digital assets include MonDossier Victo (citizen portal for municipal service requests and tracking), métaPRISME (web application managing the summer animation integration program for youth with special needs), and Info Travaux (real-time roadwork tracking system). Specialized services include the Animation Estivale summer day camp program operated by Corporation Récréative de Victoriaville, the AnimAccès financial assistance program for youth with disabilities, and a municipal permit service covering construction, renovation, pools, and zoning compliance.

Victoriaville's revenue model is driven by three primary streams: property tax revenue (the primary funding source, set annually by municipal council), permit and license fees (transaction-based for construction permits, pool permits, zoning certificates), and recreation and cultural services fees (variable pricing for day camps, sports facilities, and cultural workshops). The municipality is governed by an elected city council led by a mayor, with operations managed by a general manager and municipal departments. It is publicly owned and not a private corporation, serving approximately 47,000 residents within its jurisdictional boundaries.

Name

Ville de Victoriaville

Legal name

Ville de Victoriaville

Website

https://victoriaville.ca

Company type

Private

Founded year

1861

Operating status

Operating

Headcount range

101–250 employees

Short description

Ville de Victoriaville is a municipal government in Quebec, Canada, founded in 1861, providing permits, recreation, culture, infrastructure, and public services to approximately 47,000 residents through a digital citizen portal and community facility network.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (92119), Executive and Legislative Offices, Combined (92114)

SIC

Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Economic Development & Business Licensing (Local) (BPAIACAN), City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Municipal government services
• Permit processing
• Recreation programs
• Public infrastructure
• Citizen services

Headquarters

HQ city

Victoriaville

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure

Revenue model

1. Permit and License Fees: Fees collected for permits, licenses, and administrative services including construction permits, pool permits, zoning certificates, and various municipal authorizations
2. Recreation and Cultural Services Fees: Fees for recreational programs including summer day camps, sports activities, cultural workshops, and leisure services for citizens
3. Property Tax Revenue: Property tax revenue based on assessed property values, the primary source of municipal funding as documented in taxation regulations

Pricing tiers

Distribution channels4 records

Marketing channels5 records

Core offering

Ville de Victoriaville is a municipal government entity delivering public administration and citizen services across Victoriaville, Quebec. Core offerings include construction and zoning permits, property tax administration, summer day camps and youth recreation programs, public library services, cultural programming, sports and parks operations, and public infrastructure maintenance (roads, water, sewers, electric vehicle charging). Service delivery is enabled through the MonDossier Victo citizen portal, municipal offices, community centers, and partner organizations such as the Corporation Récréative de Victoriaville.

Product overview

Ville de Victoriaville operates as a municipal government providing comprehensive public services to its citizens. The city's digital presence offers a platform of interconnected municipal services organized into service categories rather than a unified software product architecture. Key services include MonDossier Victo (citizen portal for 24/7 service access), Animation Estivale (summer day camps operated by Corporation Récréative de Victoriaville), municipal permit and zoning services, cultural programming, library services, and infrastructure management. The municipality also provides specialized accessibility programs including the Programme d'Intégration for youth with special needs and AnimAccès financial subsidies. Infrastructure services include real-time roadwork information, paving planning, and green drainage initiatives. These services are delivered through the victoriaville.ca website and specialized applications like métaPRISME for integration program management.

Differentiator

Problem solved

Functional benefit

Brands

• MonDossier Victo: Citizen portal providing 24/7 access to municipal services, allowing residents to make requests, track status, and receive notifications.

Products and services

• Animation Estivale (Summer Day Camp Service) Summer day camp program for children aged 5-12 operated by the Corporation Récréative de Victoriaville, offered across multiple neighborhood sites including Club Ados for teens, with before/after care services.
• Programme d'Intégration à l'Animation Estivale Integration program supporting youth with special needs (ages 5-12, or 12-15 for Club Ados) to participate in summer day camps, providing accommodation measures in collaboration with families and managed via the métaPRISME web application.
• Subvention AnimAccès Financial assistance program complementing the summer animation integration service, reducing the gap between municipal day camp costs and specialized day camp fees for youth with disabilities aged 5-21, offered in regular and personalized tracks.
• Permis et Réglementation Urbaine Online permit and zoning service allowing citizens and businesses to determine permit requirements for construction, renovation, land development, pools, fences, driveways, buildings, and environmental regulations.
• Info Travaux (Roadwork Information) Real-time roadwork and infrastructure project tracking system showing ongoing and upcoming construction, street closures, traffic disruptions, project locations, durations, and regular updates on municipal infrastructure work.
• Pavage et Drainage Vert Street paving and green drainage infrastructure planning service, managing over 400 km of roads with annual asphalt investment ($6.8M in 2026 for 32 streets), coordinating paving with underground infrastructure work and implementing green drainage solutions.
• MonDossier Victo 24/7 citizen portal providing simplified access to municipal services, enabling residents to submit requests, track application status, receive notifications, make work requests, inquiries, and complaints.
• Programmation Culturelle Estivale Summer cultural programming featuring diverse activities including art exhibitions, concerts, outdoor yoga, library programs, artist residencies, theatrical performances, and family entertainment across multiple venues.
• Bibliothèques Municipales Public library services at Charles-Édouard-Mailhot and Alcide-Fleury locations, offering lending, reference services, BiblioCLUB children's programs, cultural events, and digital resources.
• Services Administratifs Municipaux Comprehensive municipal services including taxes and property assessment, municipal court, public safety, water and sewer management, public works, sports facilities, and parks maintenance.

Quantifiable outcome

• Over $105 million in permits issued since beginning of 2026, indicating active development activity

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered minor and core.

• Société québécoise des infrastructures (SQI)minorOthers
• Corporation Récréative de VictoriavillecoreStrategic or Co-development Partner

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Ville de Drummondville: Adjacent municipality in Centre-du-Québec with similar population scale and municipal service portfolio (permits, recreation, cultural programming). Most comparable peer given geographic and demographic alignment.
• Ville de Shawinigan: Quebec municipality operating under the same provincial governance framework with similar municipal services, recreation programming, and permitting operations.
• Ville de Joliette: Regional Quebec municipality of comparable scale offering municipal recreation, cultural, permit, and library services. Useful peer for service-level and digital engagement benchmarking.
• Ville de Granby: Quebec municipality of similar size running parallel municipal service operations (permits, sports, libraries, summer day camps) with comparable citizen engagement approaches.
• Ville de Lévis: Larger Quebec municipality operating a comparable digital citizen portal and similar municipal service categories. Useful benchmark for digital service maturity and infrastructure scale.
• Ville de Sherbrooke: Larger Quebec municipality operating comprehensive digital citizen services, recreation programming, and infrastructure investment programs. Comparable in service breadth and digital citizen portal deployment.
• Ville de Saguenay: Quebec regional municipality operating comparable citizen portals, sports/recreation programs, and municipal infrastructure services. Useful for benchmarking digital transformation and capital investment at a similar governmental tier.
• MRC d'Arthabaska: Regional county municipality in which Victoriaville serves as administrative centre. Direct institutional peer for shared regional services and inter-municipal cooperation frameworks.
• Ville de Saint-Hyacinthe: Quebec regional municipality with analogous municipal service delivery (parks, recreation, permits, libraries). Similar population tier and operating model under Quebec municipal law.
• Ville de Trois-Rivières: Mid-sized Quebec city offering similar municipal service range including cultural programming, recreation infrastructure, and permit-based revenue streams governed under the same provincial framework.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/VilledeVicto
• Facebookfacebook.com/villedevicto

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville de Victoriaville