City of Canada Bay
City of Canada Bay Council is a statutory NSW local government authority delivering municipal services — rates, waste management, development assessment, parking, libraries, and recreation — to residents and businesses across 16+ suburbs in inner-western Sydney via physical facilities and digital platforms.
- Company typePrivate
- Founded-
- HeadquartersDrummoyne, Australia
- Headcount251–500
- GTM typeB2C
- OfferingServices
What City of Canada Bay does
City of Canada Bay Council is a statutory local government authority established in 2000 under the NSW Local Government Act 1993 through the amalgamation of Concord and Drummoyne councils. Operating from its Civic Centre at 1A Marlborough Street, Drummoyne, NSW, the Council delivers mandatory municipal services to residents, businesses, and property owners across 16+ suburbs in the City of Canada Bay local government area, including Drummoyne, Concord, Five Dock, Rhodes, Abbotsford, and Chiswick. Its service portfolio spans rates administration, domestic waste and recycling collection, kerbside bulk household collection, the Community Recycling Centre, development application and building certification, parking permit administration, library services across three branches, recreation facilities (Rhodes Recreation Centre, Concord Oval, Five Dock Leisure Centre), community services for children, seniors, and vulnerable populations, and public health and environmental programs.
The Council's underlying technology stack is a layered mix of in-house digital platforms and third-party integrations. In-house platforms include the eServices Hub (centralised portal for rates payments, DA tracking, and venue bookings), Collaborate Canada Bay (online community engagement platform), and the LoopedIn Councils waste and recycling mobile app (developed by ImpactApps) which provides personalised bin calendars and disposal guidance. Third-party integrations include Snapforms for online form submission, t1cloud for payment processing, Spydus for library catalogue management, Bookable for venue reservations, MailChimp for newsletters, eNotices for digital rates notice delivery, and BPAY for Australian bill payment. The Council is currently upgrading its digital infrastructure, with a new parking permit system and waste app due in 2026, and a phased rollout of FOGO kerbside organics collection planned for 2027 and 2029 under the NSW Government mandate.
The Council's revenue model is anchored in statutory and fee-based income rather than commercial revenue. Approximately 50% of total income is derived from rates and annual charges, with the remainder sourced from NSW government grants, user fees, parking fines, development application fees, and facility hire. Rates are calculated on land value supplied by the NSW Valuer General (residential rate 0.00068822, business rate 0.0020583, minimum rate $1,108), with a Special Rate Variation approved by IPART providing a cumulative 32.53% ordinary rate increase over four years from 2023-24 through 2026-27. Domestic waste charges ($560/annum, GST-exempt) and stormwater management charges ($12.50–$25/annum) are levied on all rateable properties, and customer segments include residents/ratepayers, local businesses, developers and property owners, and the broader community across four primary service lines. The Council's 263 staff serve a population within a jurisdiction bounded by the LGA boundary, with no private ownership, parent company, or capital-raising activity.
City of Canada Bay firmographics
Firmographics- Name
- City of Canada Bay
- Legal name
- City of Canada Bay Council
- Website
- https://canadabay.nsw.gov.au
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- City of Canada Bay Council is a statutory NSW local government authority delivering municipal services — rates, waste management, development assessment, parking, libraries, and recreation — to residents and businesses across 16+ suburbs in inner-western Sydney via physical facilities and digital platforms.
- Ownership category
- akta.pro rank
City of Canada Bay industry classification
Industry- Product category
- Local Government Services
- NAICS
- Solid Waste Collection (562111), Waste Collection (56211), Waste Collection (5621), Administration of Housing Programs, Urban Planning, and Community Development (925)
- SIC
- Refuse Systems (4953), Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
- akta.pro secondary industries
- Public Works / In-House Municipal Collection Operations (EUAIAAAF), Container Rental, Delivery & Servicing (Carts/Bins) (BPALAAAG)
Keywords
Where City of Canada Bay is headquartered
LocationHeadquarters
- HQ city
- Drummoyne
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
City of Canada Bay business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Others
Revenue model
- Council Rates: Rates are calculated based on the land value of properties as supplied by the Valuer General NSW. Residential Rate: 0.00068822; Business Rate: 0.0020583; Minimum Rate: $1,108. Rates make up about 50% of Council's total income. A Special Rate Variation (SRV) was approved by IPART for 2023-27, with cumulative increase of 32.53% over four years.
- Domestic Waste Management Service Charge: Annual charge of $560 per annum for standard service, funding household recycling, green waste collection, garbage collection, bulky household waste service, landfill tipping fees, and NSW Government Section 88 landfill levy. These charges are exempt from GST.
- Stormwater Management Services Charge: Annual charge: $25 non-strata residential property; $12.50 residential strata; $25 per 350 sqm for non-residential; $5 business strata. Funds mainstream flood mitigation, local drainage upgrades, urban drainage renewal, water quality infrastructure, and stormwater maintenance.
- Development Application and Building Fees: Fees for development applications, building certifications, construction certificates, and related planning services. Part of compliance and development-related revenue.
- Parking Permits and Fines: Revenue from residential, visitor, business, and parks parking permits, as well as penalty notices for parking violations and illegal dumping. Resident/Visitor/Parks permits are valid for three years upon renewal.
- Pensioner Rate Rebate: Council provides a rebate of up to $250 per year on rates payments to eligible pensioners who hold a current pensioner concession card. Partial rebates are provided if the person becomes eligible mid-year.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Quarterly | Residential Rate — 0.00068822 of land value |
| Subscription | Quarterly | Business Rate — 0.0020583 of land value |
| Subscription | Quarterly | Minimum Rate — $1,108 per annum |
| Subscription | Annual | Domestic Waste Management Charge — $560 per annum |
| Subscription | Annual | Stormwater Management Charge — $12.50 to $25 per annum |
| Subscription | Multi-year contract | Parking Permits — Resident, Visitor, Business, Parks |
Go-to-market motion1 record
Distribution channels7 records
Marketing channels8 records
City of Canada Bay product offering
Product offeringCore offering
City of Canada Bay Council is a local government authority providing essential municipal services to residents, businesses, and developers within the Canada Bay Local Government Area in Sydney, NSW. Core service delivery spans rates and annual charges administration, kerbside waste and recycling collection, development application and building certification processing, library services, parking permit administration, community recreation facilities, and social/community services. Service delivery combines in-person customer service at the Civic Centre, multiple library and recreation facilities, kerbside collection networks, and integrated digital platforms including the eServices Hub, LoopedIn Councils waste app, and Collaborate Canada Bay community engagement portal.
Product overview
City of Canada Bay Council operates as a local government authority providing comprehensive public services to residents through both physical facilities and digital platforms. The council's service portfolio is delivered through a multi-channel approach combining in-person customer service at the Civic Centre, physical community facilities (libraries, recreation centres, swimming pools), and extensive online services. The primary digital products include the eServices Hub (centralised portal for payments, bookings, and applications), the LoopedIn Councils waste app (mobile bin collection management), and Collaborate Canada Bay (online community engagement platform). Key service lines encompass development application processing, library services, waste and recycling management (including the upcoming FOGO organics service), parking permit administration, animal registration and management, and community services for children, seniors, and vulnerable populations. The council's online infrastructure integrates with third-party platforms including Snapforms for form submissions, t1cloud for payment processing, Spydus for library management, Bookable for venue bookings, and Ausgrid for street lighting services.
Differentiator
Problem solved
Functional benefit
Products and services
- eServices Hub
Quantifiable outcome
- 25% urban tree canopy cover targeted by 2040
- +4 more outcomes
Companies that use City of Canada Bay
Customer profileSegments4 records
Ideal customer profiles4 records
City of Canada Bay technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
City of Canada Bay partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- NSW Environmental Trust / NSW EPAcoreThe Community Recycling Centre project was supported by the NSW Environmental Trust as part of the NSW EPA's Waste Less, Recycle More initiative funded from the waste levy. The NSW EPA also runs the Household Chemical Cleanout program in collaboration with councils.
- PaintbackcoreThe Community Recycling Centre is a Paintback site, accepting up to 100L of paint in 20L containers from both residents and businesses for responsible disposal, under the National Paintback Scheme.
- NSW EPA (Household Chemical Cleanout)coreCouncil collaborates with the NSW Environmental Protection Authority to host an annual Household Chemical Cleanout event, providing residents a safe disposal option for hazardous household chemicals including solvents, paints, pesticides, pool chemicals, car batteries, and motor oils.
- Veolia (Waste Education Contractor)coreCouncil's waste contractor Veolia offers free recycling and waste education lessons for eligible schools within the City of Canada Bay. Several workshops covering waste services and recycling are available free of charge to schools throughout the year.
- The Bower Reuse and Repair CentreminorCouncil partners with the Bower Reuse and Repair Centre to provide residents with a free collection and rehoming service for unwanted furniture and household items. The Bower may collect items directly or refer residents to organisations within their rehoming database that repair, reuse, or resell goods.
- HomeCycleminorCouncil partners with HomeCycle to offer residents a free home pick-up recycling service for tricky items including clothing, accessories, small electronic items, phones, batteries, soft plastics, and oversized cardboard. Residents can book a pick-up on the HomeCycle website.
- NSW EPA (Bicycle Recycling Initiative)minorThe collection of bicycles at Council's Recycling+ Drop-Off Day is an initiative of the NSW Environment Protection Authority under the NSW Government's Waste and Sustainable Materials Strategy, funded from the waste levy.
- NSW Arbovirus Surveillance and Mosquito Monitoring ProgramminorCouncil participates in the NSW Arbovirus Surveillance and Mosquito Monitoring Program alongside other councils in the Sydney Metropolitan Area. Weekly mosquito traps are set up in problem areas and sent to Westmead Entomology lab for testing for Ross River virus and Barmah Forest virus.
- AusgridminorThe majority of the City of Canada Bay's street lights are owned and maintained by Ausgrid. Council refers street light faults directly to Ausgrid via their online fault reporting tool. Council handles requests for installation, removal, or alteration of street lights.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
City of Canada Bay competitors and assessment
Company assessmentOthers
- Cleanaway Waste Management: Australia's largest listed waste management company. Comparable as a municipal solid waste collection and recycling operator serving many NSW councils, providing a scaled benchmark for collection economics, FOGO infrastructure, and recycling throughput.
- NSW Environment Protection Authority (NSW EPA): State regulator and program partner that mandates the FOGO rollout, co-funds the Community Recycling Centre through the Waste Less, Recycle More initiative, and runs the Household Chemical Cleanout program. Comparable as the governing counterparty for City of Canada Bay's waste, recycling, and sustainability compliance obligations.
Direct peers
- Inner West Council: Adjacent inner-western Sydney LGA formed in 2016 from the merger of Leichhardt, Marrickville, and Ashfield councils. Directly comparable as a metropolitan Sydney council delivering kerbside waste, FOGO transition, development assessment, libraries, recreation centres, and community services to a similar resident base.
- Bayside Council (NSW): Sydney metropolitan LGA council formed from the merger of Rockdale and Botany Bay councils. Closely comparable as a bayside council with similar kerbside waste collection, FOGO mandate exposure, waterfront assets, library and recreation facility portfolios, and rates-based funding model.
- City of Sydney Council: Central Sydney LGA council operating under the same NSW Local Government Act 1993 framework. Comparable across rates-based funding, kerbside waste and FOGO services, high-density development assessment, parking permits, and library/community services, with greater urban-scale complexity.
- Willoughby City Council: Lower North Shore Sydney LGA council. Comparable as a metropolitan NSW council with similar rates funding, kerbside waste and FOGO transition pathway, DA services, libraries, recreation centres, and community engagement platforms serving a similar affluent residential catchment.
- Strathfield Council: Inner-western Sydney LGA council directly bordering Canada Bay. Comparable in scale (~40k residents vs ~90k), rates-funded municipal service delivery, kerbside collection, DA processing, and community/recreation facilities.
- Burwood Council (NSW): Small inner-western Sydney LGA neighbour. Comparable as a metropolitan NSW council operating rates-funded waste, DA, parking, and community services with overlapping resident and business catchment.
Broad incumbents
- Veolia Australia & New Zealand: Major waste services contractor (Council's waste education contractor). Comparable as the operator of kerbside collection, FOGO processing, and recycling education services that City of Canada Bay delivers through outsourcing, providing a scaled incumbent view of the underlying waste services market.
Regional players
- Cumberland Council (NSW): Western Sydney metropolitan LGA council. Comparable as a merged NSW council delivering rates-funded municipal services, kerbside waste collection, DA processing, libraries, and community programs to a large residential base, though operating in a different geographic sub-market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
City of Canada Bay social profiles
Digital presenceCity of Canada Bay financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Canada Bay leadership team
Management profileNumber of profiles
Profiles1 record
City of Canada Bay funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Canada Bay M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Canada Bay
What does City of Canada Bay do?
City of Canada Bay Council is a local government authority providing essential municipal services to residents, businesses, and developers within the Canada Bay Local Government Area in Sydney, NSW. Core service delivery spans rates and annual charges administration, kerbside waste and recycling collection, development application and building certification processing, library services, parking permit administration, community recreation facilities, and social/community services. Service delivery combines in-person customer service at the Civic Centre, multiple library and recreation facilities, kerbside collection networks, and integrated digital platforms including the eServices Hub, LoopedIn Councils waste app, and Collaborate Canada Bay community engagement portal.
Is City of Canada Bay a public or private company?
City of Canada Bay is a private company. It is classified as state government owned and is currently operating.
When was City of Canada Bay founded?
City of Canada Bay was founded in -1. It employs 251 to 500 people.
Where is City of Canada Bay based?
City of Canada Bay is headquartered in Drummoyne, Australia, in the Oceania region.
How does City of Canada Bay make money?
Six revenue lines are on record. Council Rates are the primary driver. The others are domestic Waste Management Service Charge, stormwater Management Services Charge, development Application and Building Fees, parking Permits and Fines and pensioner Rate Rebate.
Who are City of Canada Bay's main competitors?
Others on record are Cleanaway Waste Management and NSW Environment Protection Authority (NSW EPA). Direct peers are Inner West Council, Bayside Council (NSW), City of Sydney Council, Willoughby City Council, Strathfield Council and Burwood Council (NSW). Veolia Australia & New Zealand is listed as a broad incumbent. Cumberland Council (NSW) is listed as a regional player.
Does City of Canada Bay have an API?
No public API is recorded for City of Canada Bay.
What industry is City of Canada Bay in?
City of Canada Bay's product category is Local Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities), with a secondary code of EUAIAAAF, Public Works / In-House Municipal Collection Operations. Its NAICS code is 562111 and its SIC code is 4953.