Canberra Audiology

What Canberra Audiology does

Canberra Audiology is an audiologist-owned independent audiology practice operating two clinics in the Australian Capital Territory at Deakin (Suite 1, 16 Napier Close) and Downer (100 Atherton Street), founded in 2011 by Principal Audiologist Kimberley Gordon. The practice delivers diagnostic hearing assessments, hearing aid fitting, ear wax removal via micro-suction, cochlear implant assessments and rehabilitation, tinnitus management (including Tinnitus Retraining Therapy), Auditory Processing Disorder assessments, paediatric audiology from nine months of age, custom hearing protection, and WHS-compliant workplace hearing screenings. It is staffed by a small team of postgraduate-qualified audiologists with sub-specialisations in paediatrics, tinnitus, APD and cochlear implants, supported by an administrative team.

Revenue is generated through fee-for-service clinical assessments ($190-$240 per diagnostic hearing assessment), retail hearing aid sales across all seven major manufacturers (Phonak, Oticon, Signia, Starkey, Widex, ReSound, Unitron) at price points from approximately $1,500 to over $6,500 per device, B2B workplace hearing screening contracts, and government-funded service delivery under Medicare, the Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), NDIS, and JobAccess. As an independent clinic, Canberra Audiology operates with no commission arrangements from manufacturers, uses real-ear measurement verification as standard at every fitting, and offers MediPay payment plans from $25/week to support device affordability. Patient acquisition relies on online self-booking, GP and specialist referrals, word-of-mouth from a large base of five-star Google Reviews, and content marketing through educational blog and social channels.

Name

Canberra Audiology

Legal name

Canberra Audiology

Website

https://canberraaudiology.com.au

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Canberra Audiology is an audiologist-owned independent audiology practice operating two clinics in the ACT, delivering diagnostic hearing assessments, hearing aid fitting across all major brands, tinnitus, APD, cochlear implant, paediatric and ear wax services to adults, children, veterans, NDIS participants and Canberra employers.

Ownership category

akta.pro rank

Product category

Audiology Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Audiology & Hearing Diagnostic Centers (HLAFAKAH)

akta.pro secondary industry

Otology & Neurotology (Ear/Hearing/Balance) (HLAKAMAC)

Keywords

• Diagnostic hearing assessments
• Hearing aid fitting
• Audiology services
• Cochlear implant support
• Tinnitus management

Headquarters

HQ city

Deakin

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Clinical Consultation and Assessment Fees: Fee-for-service revenue from diagnostic hearing assessments, tinnitus assessments, auditory processing disorder assessments, cochlear implant assessments, ear wax removal procedures, and other clinical appointments. Hearing assessment fees range from $190–$240. Medicare rebates available with GP referral.
2. Hearing Aid Sales: Revenue from sale of hearing aids across all major brands and technology tiers. Hearing aids range from approximately $1,500 to over $6,500 per device. The price includes fitting appointment, unlimited consultations for the first year, one year's supply of batteries or rechargeable case, trial period, and ongoing aftercare. Hearing Services Program and DVA eligible patients may receive fully subsidised devices at no cost.
3. Workplace Hearing Screenings: Business-to-business revenue from occupational hearing screenings for employees in noise-exposed industries (construction, manufacturing, mining, aviation, military, etc.) as required under Work Health and Safety Regulations 2011. On-site or at-clinic options. Bulk discounts for 5+ employees.
4. Payment Plan Administration (MediPay): Flexible payment plans through MediPay from $25/week with no deposit required, enabling patients to spread hearing aid costs over time. Revenue effectively accelerated from patients who might otherwise defer purchase.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Canberra Audiology is an independent, audiologist-owned audiology practice operating two clinics in Canberra (Deakin and Downer). It provides diagnostic hearing assessments, hearing aid fitting across all major brands, ear wax removal, cochlear implant support, paediatric hearing assessments, tinnitus management, APD assessments, hearing protection, and workplace hearing screenings to individuals and Canberra employers.

Product overview

Canberra Audiology is an independent audiologist-owned private practice offering a comprehensive suite of audiology services from two Canberra clinic locations (Deakin and Downer). The core offering centres on diagnostic hearing assessments for adults and children, with connected rehabilitation services including hearing aid fitting, cochlear implant support, tinnitus management, and ear wax removal. As a fully independent clinic with no manufacturer affiliations or sales commissions, they provide access to all major hearing aid brands (Phonak, Oticon, Signia, Unitron, Starkey, Widex, ReSound) with real-ear measurement verification as standard. Their services span the full hearing care pathway from paediatric assessment (from 9 months) through adult diagnostics, hearing aids, and specialist APD and tinnitus services, supported by government funding programs including Medicare, DVA, and the Hearing Services Program.

Differentiator

Problem solved

Functional benefit

Products and services

• Diagnostic Hearing Assessments
• Hearing Aid Fitting and Supply
• Ear Wax Removal
• Cochlear Implant Support
• Paediatric Hearing Assessments
• Tinnitus Management
• Auditory Processing Disorder (APD) Assessments
• Hearing Protection
• Workplace Hearing Screenings
• Government-Funded Hearing Services

Quantifiable outcome

• 20+ years of clinical experience
• +3 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• GPs, ENT Specialists, Paediatricians, Neurologists (Professional Referral Network)coreStrategic or Co-development PartnerFormal professional referral network. Health professionals refer patients via downloadable referral form or letter. The clinic provides full written reports back to the referrer within 1–2 business days. Medicare rebates are enabled by these referrals. The clinic also offers educational visits to GP clinic staff and presentations to professional groups.
• Audiology AustraliacoreOthersAll Canberra Audiology audiologists are full members of Audiology Australia — the national professional body — and abide by its Code of Ethics and continuing professional development requirements. Membership is a core credential and trust signal.
• Independent Audiologists Australia (IAA)coreOthersCanberra Audiology is a member of Independent Audiologists Australia — a national group of audiologist-owned practices committed to independent, ethical, patient-centred hearing care. The affiliation reinforces the clinic's independent positioning.
• Australian Government — Hearing Services Program (HSP)coreOthersCanberra Audiology is a registered HSP provider. Eligible Australians (pensioners, concession card holders, DVA, defence force members, dependents) can access fully or partially subsidised hearing assessments and devices at no or reduced cost through this government program.
• Department of Veterans' Affairs (DVA)coreOthersRegistered DVA provider. Veterans with Gold or White DVA cards receive fully funded hearing assessments, hearing aids, batteries, accessories, and ongoing audiological care. DVA billing is handled directly by the clinic with no out-of-pocket cost to eligible patients.
• Medicare (Australian Government)coreOthersRegistered Medicare provider. Patients with a written referral from a GP, ENT specialist, paediatrician, or neurologist can claim Medicare rebates on diagnostic audiology services including pure tone audiometry, impedance testing, speech testing, and cochlear implant mapping.
• NDIS (National Disability Insurance Scheme)minorOthersRegistered NDIS provider for self-managed and plan-managed participants. NDIS funding may cover hearing assessments, hearing aids and accessories, cochlear implant support, auditory training, and assistive technology.
• Private Health InsurersminorOthersMany private health funds provide rebates for audiology services and hearing devices under extras cover. The clinic provides itemised invoices for patients to submit directly to their health fund for reimbursement.
• JobAccess SchememinorOthersCanberra Audiology can provide documentation and support for JobAccess (Employment Assistance Fund) applications for workplace-compatible hearing aid accessories and assistive listening devices for employees with disability.
• All Major Hearing Aid ManufacturerscoreTechnology or IntegrationAs a fully independent clinic, Canberra Audiology stocks and fits devices from all major manufacturers: Phonak, Oticon, Signia, Unitron, Starkey, Widex, and ReSound. No exclusive agreements or financial incentives with any brand — recommendations are based purely on clinical fit.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• National Hearing Care: National audiology retailer operating under multiple brands with clinic locations across Australia. Competes for HSP-funded and private hearing aid customers with a multi-state footprint and established referral relationships.
• Bay Audio: Australian-owned retail hearing chain with multiple clinic locations. Competes with Canberra Audiology for mainstream hearing aid customers, particularly those funded via the Hearing Services Program.
• AudioClinic: National audiology retailer operating clinics across Australia. Competes for hearing aid customers in the same HSP/DVA/private segments as Canberra Audiology.
• Amplifon Australia: Subsidiary of global Amplifon Group, one of the world's largest hearing aid retailers. Operates a national Australian clinic network with strong manufacturer ties, competing for mainstream hearing aid customers with broad geographic reach.
• Specsavers Audiology: National optical retail chain that has expanded into audiology services across Australia, co-located within Specsavers optical stores. Competes for entry-level and mainstream hearing aid customers in the ACT with broad geographic reach and strong consumer brand recognition.

Direct peers

• Hearing Australia: Australian Government-owned national hearing care provider offering diagnostic assessments, hearing aids, and paediatric services across more than 600 locations. Operates as a direct competitor for adult and paediatric audiology services, government-subsidised patient flow, and workplace screening contracts, but at much larger scale.
• Bloom Hearing Specialists: Australian audiology clinic network providing hearing assessments, hearing aid fittings, and tinnitus services. Directly comparable in clinical scope and target patient segments, particularly around independent clinical practice and DVA/HSP funding.
• Audika (formerly Hearing Life): National audiology brand operating clinics across Australia, offering hearing assessments, hearing aids, and rehabilitation. Competes with Canberra Audiology for both private and government-subsidised patients with a multi-location model.
• Connect Hearing: Australia-wide audiology provider offering hearing assessments, hearing aids, and rehabilitation services. Direct competitor in clinical audiology with comparable scope of services including paediatric and tinnitus care.

Others

• Ear Science Institute Australia: Perth-based medical research institute affiliated with Lions Hearing Clinic, focused on hearing research, treatment, and clinical care. Adjacent/peer connection through research-led audiology services and clinical care delivery in the same Australian market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/canberraaudiology
• Instagraminstagram.com/canberraaudiology
• LinkedInlinkedin.com/company/canberra-audiology

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Canberra Audiology