Carers Trust Hillingdon & Ealing

Name

Carers Trust Hillingdon & Ealing

Legal name

Carers Trust Hillingdon & Ealing

Website

https://carerstrusthillingdon.org

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Charitable Carer Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (62419)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Caregiver Support, Coaching & Training (HLADALAG)

akta.pro secondary industries

Family Caregiver Coaching, Education & Support (HSABAIAI), Elder Services & Aging Support (BPAGAEAF)

Keywords

• Unpaid carer support
• Young carer services
• Welfare benefits advice
• Dementia support services
• Community health partnerships

Headquarters

HQ city

Uxbridge

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Marketing or Sales, Technology or R&D

Revenue model

1. Donations and Fundraising: Individual donations, regular monthly giving, JustGiving, Wonderful.org, payroll giving through CAF Give As You Earn, legacy gifts, and corporate fundraising events.
2. Local Authority Contracts: Core funding from two local authorities (Hillingdon and Ealing) through Combined Carers Services contract and annual Corporate Grants. Significant reduction in LA carer support funding between 2016-2019 (11%) and further 6% reduction in 2023-2024.
3. Grant Funding: Funding from trusts and foundations including Heathrow Community Trust for Schools Outreach Programme. Turn2Us preferred provider status for hardship grants.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Carers Trust Hillingdon & Ealing is a registered charity that provides free information, advice, and practical support to unpaid carers of all ages across the London Boroughs of Hillingdon and Ealing. The organization delivers adult carer services, young carer services (ages 5-25), and health and wellbeing programmes, alongside specialist dementia, mental health, palliative care (Coach 2 Care), and short breaks respite services. It is the lead organisation of the Hillingdon Carers Partnership, a multi-charity collaboration offering a single point of access for carer support.

Product overview

Carers Trust Hillingdon & Ealing is a local charity offering a portfolio of support services for unpaid carers across Hillingdon and Ealing. The organization provides services for adult carers (aged 18+), young carers (aged 5-25), and their families. Key services include: Bridgit (AI-powered chatbot for 24/7 support), information and advice services, welfare benefits guidance, carers assessments, health and wellbeing programs, dementia support, Coach 2 Care (palliative care support), and the Hillingdon Carers Partnership (multi-organization collaboration). The organization serves as the lead partner for the Hillingdon Carers Partnership, working with other charities including Alzheimer's Society, Harlington Hospice, and Hillingdon Mind.

Differentiator

Problem solved

Functional benefit

Brands

• Bridgit: AI helper for unpaid carers providing 24/7 support, personalized advice, and access to local services.

Products and services

• Adult Carer Services Comprehensive support for adults aged 18+ who provide regular care to a family member with long-term illness, disability, mental health issues, or substance misuse. Includes one-to-one advice, welfare benefits checks and claims, carers assessments, form filling, appeals and tribunal support, Blue Badge applications, and emergency planning.
• Young Carer Services Support services for children and young people aged 5-25 who care for a family member. Includes youth clubs, trips, activities, counselling, school outreach programmes, transition support, and respite breaks to ensure young carers can still enjoy childhood.
• Health & Wellbeing Programmes Wellbeing services for carers including Carer Cafés, arts and crafts groups, exercise classes, forest therapy, music therapy, singing for the brain sessions, workshops, and group activities designed to help carers recharge and stay physically and mentally well.
• Bridgit AI Helper An AI-powered chatbot providing free, confidential support for unpaid carers available 24 hours a day, 7 days a week. Offers personalised advice, helps find local services, understand rights, navigate benefits, and look after wellbeing through conversational text interactions. No sign-up required.
• Coach 2 Care Service A service providing compassionate and practical one-to-one guidance at home for families caring for loved ones with advancing illness. Covers mobility support, managing incontinence, nutrition guidance, sleep support, and household duties, delivered by experienced healthcare professionals.
• Dementia Support Service Specialist dementia support provided in partnership with Alzheimer's Society. Includes one-to-one support, Dementia Cafés (Templeton Café and Hayes Café), Singing for the Brain sessions, care calling, home visits, and information and guidance for people living with dementia and their carers.
• Mental Health Carer Project Specialist mental health support for carers caring for family members with mental health issues, provided by Hillingdon Mind. Includes green outdoor groups, forest therapy, one-to-one counselling, group psychotherapy, and bibliotherapy groups.
• Carers Short Breaks Service Respite care service provided by Harlington Care offering up to four hours of free replacement care per week. Trained care workers provide personal care, peg feeding, and social outings for the person being cared for, giving the carer a break.

Quantifiable outcome

• 5,660+ carers supported annually
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature1 record

Partnerships

17 partnerships are on record, tiered core, supporting and minor.

• Hillingdon CouncilcoreStrategic or Co-development Partner · 1 January 2016Primary funder through Combined Carers Services contract and annual Corporate Grant. Works closely with Adult Social Care for carers assessments. Provides Carers Assessments for adult carers and joint-needs assessments with the person being cared for.
• Hillingdon Adult Community Learning (HACL)supportingStrategic or Co-development Partner · 1 January 2016Provides learning opportunities across the Borough for Hillingdon residents. Partners to offer workshops and courses just for Carers including Hanging Basket workshop and Computer Skills courses.
• The Confederation, Hillingdon CICsupportingStrategic or Co-development PartnerProvides enhanced primary care services for Hillingdon residents. Works with 43 Hillingdon GP Practices and local partners to improve patient care through collaborative and integrated service delivery.
• Turn2UssupportingStrategic or Co-development PartnerPreferred provider for Turn2Us enabling processing of hardship grant payments on their behalf. Saves time as they take recommendations for grants rather than carers having to apply themselves. Provides benefits calculator, grants search, and Turn2Us funds.
• H4All CIOcoreStrategic or Co-development PartnerCharitable Incorporated Organisation of five prominent third sector charities: Age UK Hillingdon Harrow & Brent, DASH, Carers Trust Hillingdon, Harlington Hospice, and Hillingdon Mind. Also a Hillingdon Health and Care Partner. Objectives include advancing health and wellbeing, developing wellbeing services, and coordinating charities in the borough.
• 3ST NWL (Third Sector Together North West London)supportingStrategic or Co-development PartnerCollaborative of third sector organisations working together across eight boroughs of North West London. Recognised as the face of third sector by NHS NW London Integrated Care System with seats on Board and nine portfolio boards.
• Harlington HospicecoreStrategic or Co-development PartnerDeveloped and delivers Coach 2 Care Service in partnership with Carers Trust Hillingdon and MyHealth Hillingdon. Offers compassionate and practical support for families caring for loved ones at home with advancing illness. Also provides bereavement support through Robins Café and Sunflower Café.
• MyHealth HillingdoncoreStrategic or Co-development PartnerPartner in Coach 2 Care Service providing one-to-one guidance at home through experienced healthcare professionals.
• Alzheimer's SocietycoreStrategic or Co-development PartnerDementia Support Service tailored to each person's needs providing one-to-one support, Dementia Cafes (Templeton Café and Hayes Café), Singing for the Brain sessions, and care calling. Works closely with Hillingdon Carers Partnership.
• Harlington CarecoreStrategic or Co-development PartnerProvides Carers Short Breaks service with trained care workers to take over care giving carers a break. Up to four hours free replacement (respite) care per week based on need. Care workers trained in personal care, peg feeding, and many other needs.
• Hillingdon MindcoreStrategic or Co-development PartnerSpecialist Mental Health Support for carers caring for family members with mental health issues. Offers practical, emotional, and psychological support. Provides Forest Therapy groups, one-to-one counselling, group psychotherapy, and Bibliotherapy Groups.
• Create ArtssupportingStrategic or Co-development PartnerSeven-year partnership providing creative and arts activities through school holiday programme. Young carers have engaged in drama, painting, photography, and film-making. Notable successes include appearing on ITV and creating a mural in The Chimes shopping centre.
• P3supportingStrategic or Co-development PartnerCharity delivering services for socially excluded and vulnerable young people. Helped with housing issues, delivered personal development and personal safety workshops including sexual health and drug awareness, and helped with employment and apprenticeship issues.
• London YouthsupportingStrategic or Co-development PartnerWorks across London to improve lives of young people. Provides quality mark awards (gold, silver, bronze) with City and Guilds. Provides access to residential centres for breaks and small pots of funding. Helps keep organisation updated on opportunities and policy changes affecting young carers.
• Hillingdon Chamber of CommerceminorGTM or Marketing PartnerMember of Hillingdon Chamber of Commerce 2023-2024. Allows connection with local businesses and authorities, listing on Membership Directory.
• Give SpacesupportingStrategic or Co-development PartnerCo-founded by drama and movement therapists, UK Health Care Professions Council registered drama therapists. Established in 2020 in response to increasing mental health need. Offers dramatherapy groups, one-to-ones, and wellbeing workshops for young carers.
• Bridgit CaresupportingTechnology or IntegrationAI technology provider powering Bridgit, the free AI helper for unpaid carers. Available 24/7 to provide personalised advice, find local services, and support wellbeing. No sign-up required.

Scale indicators13 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Family Action: UK-wide charity supporting families including those with caring responsibilities, delivering advice and wellbeing services. Comparable beneficiary profile (families under pressure) with broader national reach and similar local-authority contract model.
• Alzheimer's Society: UK-wide dementia charity that delivers dementia-specific carer support locally through Hillingdon Carers Partnership. Directly comparable because of joint service delivery (Dementia Cafés, dementia advisors) but operates at much larger national scale.
• Carers Trust: National network of independent carer charities of which Carers Trust Hillingdon & Ealing is a network partner. Provides overarching brand, standards, and support; directly comparable because network partners operate similar local carer support models.

Direct peers

• Independent Age: National charity providing advice, information, and support to older people and their carers. Comparable service mix (benefits guidance, advice line, wellbeing) targeted at a similar demographic.
• Carers UK: National charity advocating for and supporting unpaid carers across the UK. Closely comparable mission, target population (unpaid carers), and policy/advice services, but operates at national scale rather than local borough delivery.
• Turn2Us: National welfare benefits charity that names Carers Trust Hillingdon as a preferred provider for hardship grants. Directly comparable on benefits navigation and welfare-rights support for low-income individuals including carers.
• Crossroads Care: UK charity providing respite care and carer support services nationally and through local schemes. Comparable mission focused on unpaid carers, with overlapping services around short breaks and replacement care.
• Hillingdon Mind: H4All partner charity delivering mental health support including counselling and therapy for carers. Operates in the same London Borough of Hillingdon, with overlapping beneficiary base and similar local-authority funding model.
• Age UK Hillingdon Harrow & Brent: Local Age UK branch covering overlapping boroughs (Hillingdon) and fellow H4All CIO partner. Provides comparable advice, wellbeing, and information services for older adults and their carers in the same geography.
• Harlington Hospice: Local hospice and fellow H4All/HCP partner delivering Coach 2 Care service jointly with Carers Trust Hillingdon. Overlapping services for families caring for loved ones with advancing illness in the same borough.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/carerstrusthillingdon

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles25 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carers Trust Hillingdon & Ealing