Carlisle City Council

What Carlisle City Council does

Cumberland Council is a unitary local authority in North West England, established on 1 April 2023 through the merger of three predecessor councils: Allerdale Borough Council, Carlisle City Council, and Copeland Borough Council. It serves approximately 275,000 residents across the Cumberland area of Cumbria and is headquartered at Cumbria House, 117 Botchergate, Carlisle, with additional offices including a Whitehaven registration office. The council discharges statutory local-government functions including waste management (14 Household Waste Recycling Centres, 71,905 gullies, 27,051 street lights), highway maintenance (3,623 km of roads, 1,515 structures, ~2,251 miles of public highways), adult and children's social care, planning and building control, civil registration of births, deaths and marriages (6 service points), business licensing and trading standards, housing, libraries, and community services.

The core product is a unified digital services portal at cumberland.gov.uk structured into 14 service categories (benefits, bins and recycling, births/deaths/marriages, business and licensing, health and social care, housing, parking/roads/transport, parks/culture/leisure, planning/building control, schools/education, voting/elections, your community, your council, your environment). Service delivery combines self-serve online transactions, a telephone contact centre (0300 373 3730), face-to-face service points, and physical HWRCs. Citizen-facing communication is supplemented by social media (Facebook, X, LinkedIn, Instagram), email newsletters, and a weekly Business News Bulletin for suppliers.

Revenue is sourced from Council Tax (residential property bands), Business Rates (commercial properties), central-government grants (including a £212 million award from the Department for Levelling Up, Housing and Communities for the Carlisle Southern Link Road), and transaction fees (registration certificates, civil ceremony bookings, HWRC permits, trade waste, planning and licensing applications). Procurement is conducted via The Chest electronic portal. The council's most significant capital project is the £225.4 million Carlisle Southern Link Road connecting Junction 42 of the M6 with the A595, under construction since June 2023 and scheduled for completion in June 2026.

Name

Carlisle City Council

Legal name

Cumberland Council

Website

https://carlisle.gov.uk

Company type

Public

Founded year

2023

Operating status

Operating

Headcount range

101–250 employees

Short description

Cumberland Council is a unitary local authority in North West England serving approximately 275,000 residents, formed in April 2023 from the merger of Allerdale, Carlisle, and Copeland councils. It delivers statutory public services including waste management, highways, social care, planning, registration, and licensing across Cumberland.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs, Urban Planning, and Community Development (925), Waste Collection (56211), Services to Buildings and Dwellings (5617)

SIC

Refuse Systems (4953), Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Solid Waste & Recycling Services Administration (BPAIACAH), Parks, Recreation & Cultural Services (BPAIACAI), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Local government services
• Waste management services
• Social care services
• Planning and building control
• Council tax administration

Headquarters

HQ city

Carlisle

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Council Tax: Primary local taxation revenue collected from residential properties to fund council services
2. Business Rates: Business rates collected from commercial properties in the Cumberland area
3. Procurement and Tenders: Council procures goods and services through formal tendering processes via The Chest procurement portal
4. Registration Service Fees: Fees charged for birth, death, marriage certificates and ceremony services
5. Government Funding: Central government grants and funding including Department for Levelling Up, Housing and Communities funding for major projects
6. Waste Permits: Permit fees for larger vehicles and trailers accessing Household Waste Recycling Centres

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Carlisle City Council, legacy entity now part of Cumberland Council, delivered statutory local government services to residents and businesses. Core offerings include waste collection and recycling, highways and transport maintenance, planning and building control, social care for adults and children, birth/death/marriage registration, business licensing and trading standards, council tax and business rates administration, housing services, libraries, and parks and leisure facilities.

Product overview

Cumberland Council operates a unified digital services portal offering residents comprehensive access to local government services. The offering is structured as a single unified website platform with multiple service categories including Benefits and Financial Help, Bins and Recycling, Births/Deaths/Marriages, Business and Licensing, Health and Social Care, Housing, Parking/Roads/Transport, Parks/Culture/Leisure, Planning/Building Control, Schools/Education, Voting/Elections, Your Community, Your Council, and Your Environment. Each category contains sub-services and online transaction capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Waste Collection and Recycling Services Residential and commercial waste collection, recycling, and street cleaning services delivered through kerbside collections and 14 Household Waste Recycling Centres across Cumberland. Includes annual permits for larger vehicles, general waste permits, and pedestrian permits for HWRC access.
• Births, Deaths and Marriages Registration Services Registration of births, stillbirths, deaths, marriages, and civil partnerships. Includes booking of ceremony rooms, registrar services, and approved premises licences. Fees apply for certificates and ceremony bookings.
• Procurement and Tendering Services Formal procurement and tendering service for suppliers through The Chest electronic procurement portal. Free registration for suppliers with a Premier Supply Service offering early payment options. Weekly Business News Bulletin and supplier events to support engagement.
• Highways and Transport Maintenance Maintenance of 3,623 km of roads, 1,515 structures including bridges, 71,905 gullies, and 27,051 street lights. Includes roadworks coordination, gritting, drainage management, and street lighting.
• Council Tax and Business Rates Administration Administration of council tax from residential properties and business rates from commercial properties in the Cumberland area. Includes direct debit setup, change of address notification, and Council Tax Reduction scheme administration.
• Business Licensing and Trading Standards Issuance of licences, permits, and registrations for businesses operating within Cumberland. Includes trading standards enforcement and business rates administration.
• Planning and Building Control Services Processing of planning applications, building control applications, local land charges searches, and regeneration projects including the Carlisle Southern Link Road.
• Online Council Services Portal The official digital services portal at cumberland.gov.uk providing residents and businesses access to local government services including benefits, waste management, planning, licensing, health services, and community resources. Structured as a single unified platform with multiple service categories.

Quantifiable outcome

• 95% customer satisfaction target for registration services
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Lancashire and South Cumbria NHS Foundation TrustcoreStrategic or Co-development PartnerNHS mental health trust providing crisis team services. AMHP service coordinates with crisis teams before statutory intervention under Mental Health Act. Trust provides community mental health team and crisis resolution services.
• Cumbria, Northumberland, Tyne and Wear NHS Foundation TrustcoreStrategic or Co-development PartnerNHS mental health trust covering East Cumbria area. AMHP service refers to crisis team for assessment before MHA intervention. Trust provides mental health services and bed management for hospital admissions.
• Environment AgencycoreStrategic or Co-development PartnerResponsible for river flooding management. 24-hour helpline available for flood emergencies. Works with council on flood risk management and drainage.
• United UtilitiescoreStrategic or Co-development PartnerWater company responsible for public sewers, drains leading to public sewers, and burst water mains. Council coordinates with United Utilities on flooding incidents and roadworks.
• Cumbria Wildlife TrustminorStrategic or Co-development PartnerEnvironmental organization that council collaborates with for verge management to ensure environmentally friendly biodiversity practices.
• National HighwayscoreStrategic or Co-development PartnerGovernment company responsible for major roads in Cumberland including A595, A66, A69, and M6 motorway. Manages gritting of 4 major roads and coordinates with council on road maintenance.
• Biffa (with subcontractor Cumbria Waste Management Ltd)coreStrategic or Co-development PartnerWaste management company that manages Household Waste Recycling Centres with subcontractor Cumbria Waste Management Ltd.

Scale indicators9 records

Recent moves6 records

Expansion highlights4 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/CumberlandCoun
• Facebookfacebook.com/cumberlandcouncil1
• LinkedInlinkedin.com/company/carlisle-city-council
• Instagraminstagram.com/cumberlandcouncil1

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carlisle City Council