What CAW De Kempen does

CAW De Kempen is a Belgian non-profit welfare organization operating as part of CAW Groep vzw, the national federation of Centrum Algemeen Welzijnswerk (general welfare centers). Founded in 1999 and headquartered in Herentals with a staff of approximately 104, the organization delivers free, professional, and confidential welfare services to Belgian citizens across multiple social domains, including well-being support, relationship and family counseling, youth services, victim assistance, housing and shelter, migration advisory, administrative and financial guidance, and justice and detention support.

Service delivery is structured around a multi-channel intake model that combines in-person walk-in access at physical CAW Huis locations, a free telephone helpline (weekdays 9–17h), live chat (weekdays 13–17h), and email with a three-working-day response guarantee. A dedicated youth sub-brand, JAC (Jongerenadviescentrum), operates via jac.be and physical locations to serve clients aged 12–25. The organization also publishes a podcast ('Elke vraag telt'), maintains a content-driven news section on its website, and runs volunteer and donation campaigns to support its community-based mission.

CAW De Kempen does not generate commercial revenue. It is funded primarily through Belgian public subsidies allocated through CAW Groep vzw, and all client services are provided free of charge. The organization is essentially a publicly funded welfare service provider, with a national footprint, a multi-channel service platform, and a community-driven engagement model that includes partnerships with local organizations such as Kiwanis Diepenbeek and integration with the broader CAW Groep vzw ecosystem.

Name

CAW De Kempen

Legal name

CAW Groep vzw

Website

https://cawdekempen.be

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

CAW De Kempen is a Belgian publicly funded non-profit welfare center, part of CAW Groep vzw, delivering free, confidential social services to citizens across well-being, youth, victim support, housing, migration, and justice domains through CAW Huis locations and multi-channel intake.

Ownership category

akta.pro rank

Product category

Social Welfare Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Emergency Shelter, Camp Coordination & Camp Management (CCCM) (BPADADAB)

akta.pro secondary industry

Protection Services (GBV, Child Protection, Safeguarding) (BPADAHAF)

Keywords

• Social welfare services
• Youth advisory support
• Victim assistance
• Crisis intervention
• Housing and shelter

Headquarters

HQ city

Belgium (multiple locations)

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Publicly Funded Welfare Services: CAW operates as a non-profit general welfare organization funded primarily through government (public) subsidies. Services are provided free of charge to clients. Revenue is not generated through commercial transactions but through public funding allocations.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

CAW De Kempen provides free, professional, and confidential general social welfare services to all citizens in the Kempen region of Belgium. Its core offerings span crisis assistance, victim support, youth advisory (via JAC), relationship and family counseling, housing and shelter support, migration advisory, administrative and financial guidance, and justice and detention support. Services are delivered through a multi-channel platform combining CAW Huis physical locations, telephone, online chat, and email.

Product overview

CAW (Centrum Algemeen Welzijnswerk) is a unified social welfare service platform offering comprehensive support through multiple service categories including crisis assistance, victim support, youth services via JAC (Jongeren Advies Centrum), relationship and family counseling, housing and shelter, migration support, administrative and financial guidance, and justice-related assistance. The organization provides multiple contact channels including mail, chat, phone, and in-person consultations at CAW Huis locations throughout Belgium. Services are free, professional, and confidential.

Differentiator

Problem solved

Functional benefit

Products and services

• Je goed voelen (Well-Being Support) Well-being support services covering mental health, emotional well-being, and personal development, available free of charge to all citizens.
• Relatie en gezin (Relationship and Family Counseling)
• Jongeren (Youth Services)
• Slachtofferhulp (Victim Assistance)
• Wonen en opvang (Housing and Shelter)
• Migratie (Migration Advisory)
• Administratie en geld (Administration and Money Guidance)
• Justitie en detentie (Justice and Detention Support)
• Crisishulp (Crisis Assistance)
• JAC (Jongeren Advies Centrum / Youth Advice Center)

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• JAC (Jongerenadviescentrum)coreStrategic or Co-development PartnerJAC is a youth-specific advisory service integrated into the CAW ecosystem, targeting young people aged 12–25. CAW directs youth to JAC services via jac.be, and the two organizations collaborate on youth welfare support. JAC operates under a separate brand identity but serves as a core component of CAW's youth outreach strategy.
• Kiwanis DiepenbeekminorOthersKiwanis Diepenbeek is referenced as a community partner that supports youth empowerment in collaboration with CAW services. Their involvement is showcased through a testimonial on CAW's website.
• CAW Groep vzwcoreOthersCAW De Kempen operates as part of the CAW Groep vzw network, the parent non-profit organization overseeing CAW welfare centers across Belgium. CAW Groep vzw provides organizational governance, branding, and coordination for all affiliated CAW entities.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Others

• CAW Antwerpen:

Direct peers

• OCMW (Openbaar Centrum voor Maatschappelijk Welzijn): Belgium's public centers for social welfare (now merged into municipal social services) provide comparable social assistance, financial aid, and welfare services to vulnerable populations, often in coordination with CAW.
• JAC (Jongerenadviescentrum): CAW's own youth-focused sub-brand offering confidential advisory services to ages 12-25. Highly comparable as a specialized welfare channel within the same organization targeting a defined demographic.
• CAW Groep vzw: The parent organization overseeing all CAW welfare centers in Belgium. Directly comparable as the umbrella entity providing the same welfare services under unified governance, of which CAW De Kempen is a regional affiliate.
• Tele-Onthaal: Belgian emotional support helpline providing 24/7 crisis listening services via phone and chat. Directly comparable as a confidential welfare/emotional support service, though CAW offers a broader multi-channel portfolio.
• 1712 (Vlaams hulplijn voor geweld): Flemish helpline for violence, abuse, and child protection concerns. Comparable as a specialized confidential welfare service addressing victim support and safeguarding, areas that overlap with CAW's slachtofferhulp offerings.

Broad incumbents

• Kind en Gezin (Child and Family): Flemish government agency supporting child and family welfare. Comparable as a publicly funded organization providing preventive family support, parenting guidance, and youth services that overlap with CAW's family counseling and youth offerings.
• Rode Kruis Vlaanderen (Belgian Red Cross Flanders): Major Belgian humanitarian organization providing emergency relief, first aid, and social support. Comparable as a broader welfare/relief incumbent operating with similar publicly-supported mission across Belgium.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/caw-de-kempen-be

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CAW De Kempen