Centre de crise de l'Ouest de l'île - West Island Crisis Centre

What Centre de crise de l'Ouest de l'île - West Island Crisis Centre does

Centre de crise de l'Ouest de l'île (West Island Crisis Centre) is a private non-profit community organization (organisme communautaire) founded in 1987 and headquartered in Pierrefonds, Quebec, Canada. It provides 24/7 crisis intervention services to adults aged 18 and over experiencing situational crisis, emotional distress, or adjustment crisis, whether suicidal or not, as well as to their loved ones. The organization also serves as a referral and training resource for community organizations, healthcare partners, and employers in the West Island of Montreal. Since founding, it has aided 14,141 individuals, supported by a multidisciplinary clinical team of approximately 24 staff.

The core service portfolio consists of a 24/7 crisis hotline and real-time chat delivered by trained responders, short-term accommodation in a peaceful environment, mobile follow-up that allows clients to remain in their home/community, and intensive follow-up after hospital emergency visits for suicide attempts or major crises. Supplementary offerings include structured support groups (motivation, emotion regulation, resilience), an Employer Support service for workplace mental health, professional training and conferences, a crisis self-assessment questionnaire, and a dedicated suicidal ideation support pathway. Services are delivered free of charge in French and English, with multilingual coverage spanning Arabic, Creole, Spanish, Greek, Hindi, Italian, Kabyle, Punjabi, Romanian, Tagalog, Tamil, and Urdu. The underlying technology is a phone-and-chat crisis platform; no software products, APIs, or AI capabilities are offered.

The revenue model is a hybrid of government grants and philanthropic donations. Core operational funding flows from a formal partnership with the CIUSSS de l'Ouest-de-l'Île and a designation by CIUSSS Centre Sud for the application of Article 8 of Quebec Law P-38.001. Individual and corporate donations provide supplementary funding, with tax receipts issued to donors. All services are provided at no cost to clients. The organization is governed by a Board of Directors, holds no venture capital or private equity backing, and operates within Quebec's Loi 25 personal information protection framework.

Name

Centre de crise de l'Ouest de l'île - West Island Crisis Centre

Legal name

Centre de Crise de l'Ouest-de-l'Île

Website

https://centredecriseoi.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Centre de crise de l'Ouest de l'île is a Quebec non-profit founded in 1987 that provides 24/7 crisis intervention, short-term accommodation, and follow-up services to adults in emotional distress across Montreal's West Island, funded by CIUSSS government grants and donations.

Ownership category

akta.pro rank

Product category

Mental Health Crisis Intervention Services

NAICS

Emergency and Other Relief Services (624230), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI)

akta.pro secondary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

Keywords

• Crisis intervention services
• Mental health support
• Suicide prevention hotline
• Short-term crisis accommodation
• Community crisis center

Headquarters

HQ city

Pierrefonds, Québec

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Donations - Individual: Individual donors contribute to support the center's free services for people in crisis. The organization provides charitable donation receipts for tax purposes.
2. Donations - Corporate: Corporate donations through sponsorship plans or charitable donation receipts, offering visibility benefits to partnering businesses. Corporate donors receive tax advantages and may participate in sponsorship plans that provide brand visibility.
3. Government / CIUSSS Partnership: An agreement of partnership exists between the Centre de crise de l'Ouest-de-l'Île and the CIUSSS de l'Ouest-de-l'Île. The centre is also designated by CIUSSS Centre Sud for the application of article 8 of Law P-38.001. This represents core operational funding from the public healthcare system.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The Centre de crise de l'Ouest de l'île provides free 24/7 crisis intervention services to adults in situational crisis, emotional distress, or adjustment crisis (suicidal or not), and to their loved ones. Core services include a 24/7 phone hotline, real-time chat, short-term accommodation, mobile follow-up, and intensive follow-up after hospital emergency visits. The center also delivers employer support, training, and conferences, and serves the West Island of Montreal through a formalized CIUSSS partnership.

Product overview

Centre de crise de l'Ouest de l'île is a community crisis center offering a unified portfolio of mental health and crisis intervention services for adults. The core offering consists of 24/7 crisis hotline (phone and chat), short-term accommodation, mobile follow-up, and intensive follow-up services. Additional services include support groups, employer mental health programs, and professional training. The center also provides a self-assessment tool for crisis evaluation and specialized support for suicidal ideation. All services are available in multiple languages to serve the diverse West Island community of Montreal.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Crisis Line (Ligne de crise 24/7) Round-the-clock phone and chat crisis hotline providing immediate support from trained responders to individuals in crisis or emotional distress.
• Short-term Accommodation (Hébergement courte durée) Temporary housing in a peaceful and comforting environment for individuals going through a crisis period.
• Mobile Follow-up (Suivi mobile) Post-crisis support that follows clients in their home or community environment, helping them pursue personal objectives while remaining in their familiar setting.
• Intensive Follow-up (Suivi intensif) Intensive support and accompaniment for individuals who have used hospital emergency services following a suicide attempt or major crisis, when their mental state does not require or no longer requires hospitalization.
• Employer Support (Soutien aux employeurs) Mental health support services for businesses and employers, including workplace mental health training and consultation to support employee well-being.
• Training and Conferences (Formations et conférences) Practical mental health and crisis intervention training programs and public awareness conferences adapted for community, school, institutional, and corporate settings.
• Support Groups (Groupes de soutien) Structured peer support groups addressing topics such as stress management, resilience building, communication skills, well-being protection, and motivation/goal-setting.

Quantifiable outcome

• 14,141 people aided since 1987

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

24 partnerships are on record, tiered core and minor.

• CIUSSS de l'Ouest-de-l'ÎlecoreStrategic or Co-development PartnerAn agreement of partnership exists between the Centre de crise de l'Ouest-de-l'Île and the CIUSSS de l'Ouest-de-l'Île. This represents the primary governmental healthcare partner providing operational funding and formal mandate for crisis services in the West Island region.
• CIUSSS Centre SudcoreStrategic or Co-development PartnerThe centre is designated by CIUSSS Centre Sud for the application of article 8 of Law P-38.001, when one of their intervenors is present with a person known to the center.
• SOS Violence ConjugaleminorStrategic or Co-development PartnerPartner organization for referral and support of individuals experiencing domestic violence situations.
• AJOI (Action Jeunesse de l'Ouest-de-l'Île)minorStrategic or Co-development PartnerYouth action organization in the West Island for collaborative interventions and referrals.
• Perspective Communautaire en Santé MentaleminorStrategic or Co-development PartnerCommunity mental health perspective organization for collaborative mental health initiatives.
• Centre Bienvenue et Résidence BienvenueminorStrategic or Co-development PartnerPartner for housing and welcome resources for individuals in crisis.
• CJE (Carrefour Jeunesse-Emploi)minorStrategic or Co-development PartnerYouth employment center for collaborative referrals and support.
• CALACSminorStrategic or Co-development PartnerCentres d'aide et de lutte contre les agressions à caractère sexuel for sexual assault support referrals.
• CAVACSminorStrategic or Co-development PartnerCentre d'aide aux victimes d'actes criminels for victim support referrals.
• CIMOIminorStrategic or Co-development PartnerPartner organization in the West Island for community resources.
• CriphaseminorStrategic or Co-development PartnerCommunity organization partner for crisis intervention support.
• Les Amis de la Santé MentaleminorStrategic or Co-development PartnerMental health friends organization for collaborative mental health initiatives.
• AMCAL (services à la famille)minorStrategic or Co-development PartnerFamily services organization for collaborative family support referrals.
• ANEB QuébecminorStrategic or Co-development PartnerAnorexia and bulimia Quebec for eating disorder support referrals.
• Centre de Ressources Communautaires l'Ouest-de-l'ÎleminorStrategic or Co-development PartnerCommunity resource center in the West Island for collaborative community support.
• Centre Famille SNAPminorStrategic or Co-development PartnerFamily center for collaborative family support services.
• Refuge pour les femmes de l'Ouest-de-l'Île (WIWS)minorStrategic or Co-development PartnerWomen's shelter in the West Island for domestic violence support referrals.
• Ressources Jeunesse St-LaurentminorStrategic or Co-development PartnerYouth resources for collaborative youth support referrals.
• Suicide Action MontréalminorStrategic or Co-development PartnerSuicide prevention organization for collaborative suicide prevention initiatives.
• CIUSSS de l'Ouest-de-l'Île - Urgence, Équipe PACT, SIVcoreStrategic or Co-development PartnerEmergency services, PACT team, and SIV services within the CIUSSS for coordinated crisis intervention.
• Centre Dollard-CormierminorStrategic or Co-development PartnerAddiction and dependency services for substance use crisis referrals.
• RESICQ (Regroupement des Services d'Intervention de Crise du Québec)minorStrategic or Co-development PartnerProvincial organization for crisis intervention services. The centre participates in this body to stay current with new practices and provide more comprehensive services.
• Table de Concertation en Violence ConjugaleminorStrategic or Co-development PartnerDomestic violence coordination table for collaborative approaches to domestic violence situations.
• Table de Santé Mentale de l'Ouest-de-l'ÎleminorStrategic or Co-development PartnerMental health table for the West Island for collaborative mental health initiatives.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Batshaw Youth and Family Centres: Montreal-based CISSS organization providing youth protection, social rehabilitation, and family services in English. Comparable as a community social-services provider in the Montreal area, though focused on youth rather than adults in crisis.
• Info-Santé 811: Quebec government-operated 24/7 health information and triage hotline staffed by nurses. Comparable as a publicly funded 24/7 phone-based triage service in Quebec, but focused on general health advice rather than crisis intervention.

Others

• Centre Dollard-Cormier: Montreal addiction treatment and dependency services centre that is listed as a referral partner for substance-use-related crises. Comparable as a Quebec community-based mental health/addictions services provider in the broader ecosystem.
• CIUSSS de l'Ouest-de-l'Île: Quebec public health and social services network covering the West Island region. Functions as the centre's primary government partner and funder under their formal partnership agreement, and operates complementary mental health and crisis services in the same catchment.

Broad incumbents

• Crisis Services Canada / 988 Suicide Crisis Helpline: National pan-Canadian crisis line network that routes callers to local crisis centres. Directly overlapping in service model (crisis phone/text support) and operating as the national umbrella that the West Island Crisis Centre effectively funnels into.
• Douglas Mental Health University Institute: McGill-affiliated psychiatric hospital and mental health research institute in Montreal offering specialized mental health care. Comparable as a Montreal-based mental health provider, but operating a hospital/inpatient model rather than community crisis services.
• Canadian Mental Health Association (CMHA): National voluntary organization providing mental health programs, resources, and advocacy across Canada. Comparable as a broad mental health services provider, though operating at national scale across a much wider portfolio than crisis intervention alone.

Direct peers

• Suicide Action Montréal: Montreal-based crisis intervention and suicide prevention organization offering 24/7 support and intervention services. Directly comparable as a community-based crisis line serving overlapping populations in the Greater Montreal region.
• Kids Help Phone: Canada's national 24/7 e-mental-health service offering phone, text, and live chat crisis support. Comparable as a multi-channel crisis line serving Canadians in distress, though focused on younger demographics.

Emerging players

• Crisis Text Line: Text-based crisis intervention service operating in the US/Canada via trained volunteers. Comparable as a digital crisis-channel operator focused on text/chat rather than phone, illustrating the channel evolution relevant to the West Island Crisis Centre's chat offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@Centredecrisedelouestdelile
• Facebookfacebook.com/CentredeCriseOI
• LinkedInlinkedin.com/company/wicc-ccoi
• Instagraminstagram.com/centredecrisedelouestdelile

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Centre de crise de l'Ouest de l'île - West Island Crisis Centre