Ville de Cergy

Municipal Government Servicescergy.fr

Ville de Cergy is a French municipal government (commune) in Val-d'Oise, Île-de-France, serving approximately 65,000 residents with statutory municipal services including civil registry, identity documents, local taxation, cultural programming, and family services. It operates a central city hall, annex offices, neighborhood community centers, and a digital services portal featuring an AI chatbot.

Company typePrivate
Founded-
HeadquartersCergy, France
Headcount251–500
GTM typeB2C
OfferingServices

What Ville de Cergy does

Ville de Cergy is a French municipal government entity (commune) located in the Val-d'Oise department of the Île-de-France region, serving the residents of Cergy and operating as part of the Communauté d'Agglomération de Cergy-Pontoise. The current mayor is Jean-Paul JEANDON. The city provides the full range of statutory municipal services: civil registry (births, deaths, marriages), issuance and processing of secure identity documents (CNI, passports) via the national ANTS platform, local taxation, urban planning, public cleanliness, waste coordination, cultural programming, sports facilities, youth and senior services, and family-related administration. It serves approximately 65,000 residents across multiple neighborhoods (Grand Centre, Village, Hauts-de-Cergy, Les Linandes, Les Touleuses, Axe Majeur-Horloge), with a staff of 273 employees distributed across the central Hôtel de Ville, two annex city halls, five neighborhood community houses, and several cultural venues (Le Douze, Visages du Monde, Maison Anne et Gérard Philipe).

The city's core digital platform is cergy.fr, built on WordPress by partner Inovagora and fully compliant with RGAA 4.1.2 accessibility standards. The digital product surface includes Ygrec (an AI-powered conversational chatbot for citizen assistance), the Portail Famille (CIRIL-based family services portal for childcare, school activities, and meal reservations), an online ticketing platform (Billetterie en Ligne), an interactive city map (Plan Interactif), and an online public-issue reporting tool. Analytics run on Matomo (privacy-focused, hosted in France, exempt from CNIL consent requirements) and email communications are managed via Sendinblue. All third-party trackers are governed through Tarteaucitron consent management. The municipality is GDPR-compliant with a designated DPO.

Revenue is generated through mandatory local taxes (taxe foncière, taxe d'habitation), administrative fees standardized by national regulation (e.g., €30 electronic tax stamp for attestation d'accueil; €25 for lost/stolen CNI replacement), regulatory fines (€50-€1,500 for violations including illegal dumping and littering), and emerging usage-based charges such as electric vehicle charging at €0.36/kWh. Service delivery combines a digital self-serve portal, the family portal, the Hôtel de Ville and annex offices, neighborhood houses, France Services/PIMMS partnership points, and dedicated cultural/sports infrastructure. The customer base consists of every resident of the commune, with no commercial customer concentration. Notable recent capital projects include the reopening of the Le Carreau municipal annex (March 2026), inauguration of the Bois de Cergy leisure center (June 2026), and deployment of six EV charging stations (September 2026).

Ville de Cergy firmographics

Firmographics

Name: Ville de Cergy
Legal name: Ville de Cergy
Website: https://cergy.fr
Company type: Private
Operating status: Operating
Headcount range: 251–500 employees
Short description: Ville de Cergy is a French municipal government (commune) in Val-d'Oise, Île-de-France, serving approximately 65,000 residents with statutory municipal services including civil registry, identity documents, local taxation, cultural programming, and family services. It operates a central city hall, annex offices, neighborhood community centers, and a digital services portal featuring an AI chatbot.
Ownership category
akta.pro rank

Ville de Cergy industry classification

Industry

Product category: Municipal Government Services
NAICS: Executive and Legislative Offices, Combined (92114), Executive Offices (921110), Administration of Urban Planning and Community and Rural Development (925120), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)
SIC: Sanitary Services (4950), Services-Business Services, Nec (7389)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: City Clerk/Records, Elections & Civic Engagement (BPAIACAB), Parks, Recreation & Cultural Services (BPAIACAI), Economic Development & Business Licensing (Local) (BPAIACAN), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE)

Keywords

Municipal services
Civic administration
Local government
Public administration
Urban services

Where Ville de Cergy is headquartered

Location

Headquarters

HQ city: Cergy
HQ country: France
HQ region: Europe

Offices7 records

Markets served

Ville de Cergy business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

Administrative Fees and Taxes: Municipal government revenue from various administrative fees (identity documents, attestations, permits) and local taxes
Municipal Tax Revenue: Revenue from local taxes including property tax (taxe foncière), housing tax (taxe d'habitation), and business taxes
Fines and Penalties: Revenue from municipal sanctions for violations including waste dumping, public cleanliness infractions, and other regulatory breaches

Pricing tiers

Model	Billing	Price
Unit Pricing	One time	Attestation d'accueil tax stamp
Unit Pricing	One time	Lost/stolen CNI replacement
Unit Pricing	One time	Municipal fines for violations
Usage-based	Pay-as-you-go	Electric vehicle charging

Distribution channels7 records

Marketing channels6 records

Ville de Cergy product offering

Product offering

Core offering

Ville de Cergy is the municipal government (commune) of Cergy, France, providing public administrative services to its residents. It delivers civil registry services (identity documents, birth/marriage registrations), family services (childcare, school activities), waste management, urban planning, cultural programming, sports facilities, and civic participation programs. Services are delivered through a network of physical offices (city hall, annexes, neighborhood houses) and a digital portal powered by an AI chatbot named Ygrec.

Product overview

The Ville de Cergy operates a digital services ecosystem centered on its municipal website cergy.fr, which serves as the primary portal for residents to access city services. The main offerings include Ygrec (an AI chatbot for citizen assistance), the municipal website platform, the Portail Famille (family services portal), online ticketing, and various cultural venues (Le Douze, Visages du Monde, Maison Anne et Gérard Philipe). Additional services include sports facilities, an interactive city map, and public issue reporting tools. The city is a public administration entity rather than a technology company, with its digital products focused on municipal service delivery and citizen engagement.

Differentiator

Problem solved

Functional benefit

Brands

Ygrec: Conversational assistant (chatbot) of the Ville de Cergy, designed to help citizens with administrative procedures and answer questions about city services.

Products and services

Ygrec AI Chatbot
Site Web Municipal cergy.fr

Companies that use Ville de Cergy

Customer profile

Named customers2 records

Segments6 records

Ideal customer profiles5 records

Ville de Cergy technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature2 records

Ville de Cergy partnerships and signals

Strategic signal

Partnerships

Seven partnerships are on record, tiered core and minor.

InovagoracoreTechnology or IntegrationWebsite development and hosting partner responsible for the design, technical implementation, and maintenance of the municipal website cergy.fr. Also conducted accessibility compliance audit confirming 100% RGAA 4.1.2 conformance.
Communauté d'Agglomération de Cergy-PontoisecoreStrategic or Co-development PartnerInter-municipal authority managing shared services including waste collection, déchèteries, composting programs, and urban heating network. Coordinates essential infrastructure for the Cergy metropolitan area.
Val d'Oise HabitatminorStrategic or Co-development PartnerSocial housing organization partnering with the city for youth prevention events and community safety initiatives.
France Services / PIMMSminorStrategic or Co-development PartnerNational administrative assistance network providing in-person support for citizens needing help with digital procedures, particularly for ANTS (national secure identity titles) services.
ANTS (Agence Nationale des Titres Sécurisés)coreTechnology or IntegrationNational agency responsible for secure identity documents (CNI, passports). Citizens use ANTS platform for pre-applications before completing process at municipal offices.
Région Île-de-FranceminorStrategic or Co-development PartnerRegional council sponsoring cultural events including the 10th edition of 'L'Île-de-France fête le théâtre' festival at the Cergy-Pontoise leisure island.
Tréteaux de FranceminorStrategic or Co-development PartnerNational theater company partnering with the region and city for the annual theater festival at the leisure island.

Scale indicators4 records

Recent moves9 records

Expansion highlights4 records

Ville de Cergy competitors and assessment

Company assessment

Direct peers

Ville de Créteil: Val-de-Marne commune of comparable demographic profile delivering municipal administrative, social, educational, and cultural services with its own digital portal and physical annexes.
Ville de Versailles: Large Île-de-France commune offering the full spectrum of municipal services (civil status, family services, cultural venues, urban cleanliness) to a comparable resident population.
Ville de Nanterre: Adjacent Île-de-France commune and préfecture of Hauts-de-Seine providing equivalent municipal services including identity documents, family services, cultural venues, and digital citizen portals to a similar-sized population.
Ville de Saint-Denis: Comparable Île-de-France commune of similar population scale (~110k residents) providing the same general municipal government services (civil registry, urban planning, cultural programming, sanitation) to residents in the Paris metropolitan area.
Ville de Saint-Ouen-sur-Seine: Seine-Saint-Denis commune of similar size delivering municipal services including identity documents, family services, and digital citizen portals.

Others

Ciril Group: Vendor of the CIRIL Guard platform used by Ville de Cergy for its Portail Famille (family services portal) — represents the technology ecosystem serving French municipalities' digital services.
Inovagora: Web development and accessibility audit partner that built cergy.fr and certified its RGAA 4.1.2 compliance; representative of the specialist vendor ecosystem serving French municipal digital channels.
ANTS (Agence Nationale des Titres Sécurisés): National agency whose secure identity document platform is integrated into Ville de Cergy's CNI/passport workflow; a key upstream dependency rather than a direct competitor.

Broad incumbents

Docaposte: La Poste subsidiary providing digital trust, identity, and e-government platforms (including France Identité) used by French municipalities for digital identity verification and electronic document workflows.
Communauté d'Agglomération de Cergy-Pontoise: Inter-municipal authority that already manages waste, composting, and heating infrastructure on behalf of Ville de Cergy and its neighboring communes; serves as the natural escalation layer for shared municipal services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Ville de Cergy compliance and trust

Trust signal

Compliance3 records

Ville de Cergy financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Ville de Cergy leadership team

Management profile

Number of profiles

Profiles3 records

Ville de Cergy funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Ville de Cergy M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ville de Cergy

What does Ville de Cergy do?

Is Ville de Cergy a public or private company?

Ville de Cergy is a private company. It is classified as state government owned and is currently operating.

When was Ville de Cergy founded?

Ville de Cergy was founded in -1. It employs 251 to 500 people.

Where is Ville de Cergy based?

Ville de Cergy is headquartered in Cergy, France, in the Europe region.

How does Ville de Cergy make money?

Three revenue lines are on record. Administrative Fees and Taxes are the primary driver. The others are municipal Tax Revenue and fines and Penalties.

Who are Ville de Cergy's main competitors?

Direct peers on record are Ville de Créteil, Ville de Versailles, Ville de Nanterre, Ville de Saint-Denis and Ville de Saint-Ouen-sur-Seine. Others are Ciril Group, Inovagora and ANTS (Agence Nationale des Titres Sécurisés). Broad incumbents are Docaposte and Communauté d'Agglomération de Cergy-Pontoise.

Does Ville de Cergy have an API?

No public API is recorded for Ville de Cergy.

What industry is Ville de Cergy in?

Ville de Cergy's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAB, City Clerk/Records, Elections & Civic Engagement. Its NAICS code is 92114 and its SIC code is 4950.