What TotalSoft does

TotalSoft S.A. is a Romanian-headquartered enterprise software vendor founded in 1994, operating as part of the Global Finance group, that develops and sells the Charisma Business Suite — a modular, three-tier ERP, HCM, and CRM platform serving primarily regulated mid-market and enterprise customers across financial services, retail, distribution, healthcare, production, agriculture, construction, and energy. Charisma is delivered through three architecture layers: Level 1 Core (Charisma ERP Core for accounting, financial, inventory, sales, purchasing, eInvoice, eTransport, SAF-T) and Charisma HCM (payroll, time and attendance, recruitment, performance, eLearning); Level 2 Industry-Specific vertical modules for Financial Services (leasing, credit, insurance, factoring), Retail, Distribution, Production, Agriculture, Medical, Construction, and Energy; and Level 3 Extended (Microsoft Dynamics-based CRM, BI, Document Management, Self-Service Portals, GDPR). Differentiating capabilities include the AI-powered Timea chatbot for HR and ERP queries, electronic signature workflows, and regulatory modules purpose-built for Romanian and EU compliance including SAF-T, RO e-Factura, eTransport, and Falsified Medicines Directive pharma serialization.

TotalSoft monetizes through subscription software licenses, module-based pricing for the Charisma suite, professional services for implementation and customization, and managed services including HR/payroll and financial process outsourcing (payroll outsourcing for BRD - Groupe Société Générale since 2008). Distribution combines direct enterprise sales supported by a 'Request Free Demo' website funnel with a partner-led growth model in the DACH region and regional offices in Frankfurt, Ankara, and Dubai. The company employs 556 people at its Voluntari (Bucharest) headquarters, with active projects in 40+ countries across five continents and 1,000+ clients globally, including logos such as BNP Paribas Leasing Solutions, Coca-Cola HBC Romania, Mercedes-Benz Romania, Mega Image, E-ON, Rompetrol, Novartis/Sandoz, and Raiffeisen Leasing.

In 2025 TotalSoft reported EUR 46 million in revenue following 19% Q1 2024 growth over Q1 2023 (against an 11% full-year 2024 internal target), with planned R&D investment above EUR 5 million for 2024. The company self-positions as a top-10 global provider of asset finance software and a top-10 European ERP/HCM vendor. Recent strategic activity centers on geographic expansion (DACH repositioning, Republic of Moldova via a NetSafe channel partnership announced November 2025, Isoskills delivery partnership), AI-augmented product development (Timea, DataCommand), and continued deepening of regulated-vertical specialization.

Name

TotalSoft

Legal name

Total Soft S.A.

Website

https://charisma.ro

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

501–1,000 employees

Short description

TotalSoft is a Romanian-headquartered enterprise software vendor (founded 1994, part of Global Finance group) that builds the modular Charisma Business Suite — ERP, HCM, and CRM with industry-specific modules for financial services, retail, distribution, healthcare, and other regulated verticals — serving roughly 1,000 enterprise clients across 40+ countries.

Ownership category

akta.pro rank

Product category

Enterprise Resource Planning Software

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511), Business Service Centers (56143)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

akta.pro secondary industries

Financial Planning & Analysis (FP&A) & BI (HDAEAMAG), Contract Lifecycle Management (CLM) & Document Generation/Templating (HDAEAGAL), Corporate Treasury & Supplier Payments (AP, Mass Payments) (FSAMAKAL), Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ)

Keywords

• Enterprise resource planning
• Human capital management
• Asset finance software
• Pharmaceutical compliance software
• Business process automation

Headquarters

HQ city

Voluntari, Ilfov

HQ country

Romania

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Enterprise Software Licenses and Subscriptions: Charisma Business Suite is sold as an enterprise software platform with modules for ERP, HCM, CRM, and industry-specific solutions. Revenue is generated through software licenses, subscriptions, and module-based pricing.
2. Implementation and Professional Services: TotalSoft provides implementation services, consulting, and customization for Charisma suite deployments across complex organizations in regulated industries.
3. HR & Financial Outsourcing: TotalSoft offers outsourcing services for HR processes (payroll, administration) and financial functions, including payroll outsourcing since 2008 for clients such as BRD - Groupe Société Générale.
4. SQL Server Audit Services: Specialized SQL Server audit and database services for clients using the Charisma platform.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

TotalSoft develops and sells the Charisma Business Suite, a modular, three-tier enterprise software platform combining ERP Core, HCM, and industry-specific modules for financial services, retail, distribution, production, agriculture, healthcare, construction, and energy. The suite includes native Romanian and EU regulatory compliance (SAF-T, eInvoice, eTransport, FMD), AI-powered Timea chatbot, CRM built on Microsoft Dynamics, business intelligence, document management, and HR/financial outsourcing services.

Product overview

TotalSoft's Charisma Business Suite is a modular, three-tier enterprise software platform. The Level 1 Core consists of Charisma ERP Core (accounting, financial, inventory, sales, purchasing, asset management, budget, cash flow, eInvoice, eTransport) and Charisma HCM (payroll, time and attendance, recruitment, performance management, compensation, training). Level 2 adds 8 industry-specific vertical solutions for Financial Services, Retail, Distribution, Production, Agriculture, Medical, Construction, and Energy sectors. Level 3 Extended includes CRM built on Microsoft Dynamics, Business Intelligence, Purchasing & Cost Control, Self Service Portals, Intranet, Document Management & Workflows, and GDPR compliance. The platform also offers HR & Financial Outsourcing services.

Differentiator

Problem solved

Functional benefit

Brands

• Charisma ERP: Enterprise Resource Planning solution covering financial, operational and business processes
• Charisma HCM
• Charisma Medical
• Charisma Collection
• Charisma CRM
• Charisma Billing for Energy

Products and services

• Charisma ERP Core Core ERP platform providing fundamental business management capabilities including accounting, financial management, inventory management, sales, purchasing, asset management, budget management, cash flow, eInvoice, and eTransport modules for Romanian and multinational enterprises.
• Charisma HCM Human Capital Management suite providing comprehensive HR functionalities including payroll, time and attendance, recruitment, performance management, compensation and benefits, competence management, career management, training, eLearning, HR analytics, and the Timea chatbot.
• Charisma Financial Services Industry-specific ERP solution for the financial services sector covering financial leasing, operational leasing, credit management, insurance, factoring, refinancing, financial wholesale, and financial risk assessment for banks and leasing companies.
• Charisma Retail Retail-specific ERP solution covering retail operations management, retail pharma, fleet management, and stock replenishment for multi-location retail chains.
• Charisma Distribution Distribution-focused ERP solution with logistics, warehouse management, eOrders, contract management, and Falsified Medicines Directive (FMD) compliance capabilities for wholesale and pharma distribution.
• Charisma Production Manufacturing ERP solution covering industrial manufacturing and food manufacturing processes, including production planning, inventory optimization, and quality control.
• Charisma Agriculture Agriculture-specific ERP solution for vegetable production, grain trade, livestock production, forage production, and land lease management for agricultural enterprises.
• Charisma Medical Healthcare-specific ERP solution covering clinic, laboratory, pathology laboratory, hospital, and stomatology (dental) practice management with HL7 interoperability.
• Charisma Construction Construction and architecture industry solution with property management, portfolio management, and construction project management capabilities.
• Charisma Energy Energy and utilities sector solution with Charisma Billing for Energy and CRM for Energy modules for billing and customer relationship management in regulated energy markets.
• Charisma CRM by Microsoft Dynamics CRM solution built on Microsoft Dynamics platform offering Sales, Marketing, Ticketing, Legal, Mobile CRM, Contact Center, Collection, Customer Support, and Field Service Management modules.
• Charisma Business Intelligence Software Business intelligence and analytics platform providing reporting, dashboard, and data analysis capabilities across the Charisma suite including the HR Analyzer module.
• Charisma Purchasing & Cost Control Procurement and cost management solution including eExpense, eProcurement, and Supplier Contract Management modules for organizations requiring automated purchasing workflows.
• Charisma Self Service Portals Self-service portal solutions for customers, suppliers, and partners enabling direct access to relevant business information and processes.
• Charisma Document Management & Workflows Enterprise content management solution covering document management, approval workflows, document registry, and HR-specific document management (Charisma HR DMS).
• Charisma Collection Debt collection and receivables management solution used by financial services clients to manage collection processes and outstanding receivables.
• HR & Financial Outsourcing Services Managed services for HR and financial processes including payroll outsourcing for Romanian companies, with BRD - Groupe Société Générale as a long-standing client since 2008.
• SQL Server Audit Services Specialized SQL Server audit and database services for clients using the Charisma platform.

Quantifiable outcome

• 36% revenue growth in 2010 for Charisma ERP
• +5 more outcomes

Named customers29 records

Segments10 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature13 records

Partnerships

Six partnerships are on record, tiered core, major and minor.

• IsoskillscoreStrategic or Co-development Partner · 25 November 2025TotalSoft and Isoskills announced a strategic partnership for accelerating the digitalization of companies in Romania. Isoskills is a Finnish-Romanian software engineering and IT consulting company with strong presence in Romania. The partnership aims to expand digital transformation services and capabilities for Romanian businesses.
• NetSafecoreChannel Partner/ Reseller/ Distributor · 25 November 2025TotalSoft expanded its footprint in the Republic of Moldova through a strategic partnership with NetSafe, a local company. The partnership is combined with an OTP Bank project and supports TotalSoft's expansion into the Moldovan market with localized solutions.
• Microsoft (Dynamics CRM)majorTechnology or IntegrationCharisma CRM is built on Microsoft Dynamics CRM platform. TotalSoft develops and delivers CRM solutions (Sales, Marketing, Ticketing, Legal, Mobile CRM, Contact Center, Collection, Customer Support, Field Service Management) as Charisma Level 3 Extended module based on Microsoft Dynamics.
• HL7 InternationalminorStrategic or Co-development PartnerTotalSoft supports the interoperability of the Romanian medical system through participation in a technical working group coordinated by the HL7 association (affiliated with HL7 International). The group develops documents regarding medical system interoperability standards.
• OTP BankminorChannel Partner/ Reseller/ DistributorTotalSoft is engaged in an OTP Bank project in the Republic of Moldova as part of its expansion in that market, alongside the NetSafe partnership.
• Global Finance GroupminorOthersTotalSoft is a member of the Global Finance Group. TotalSoft announced Charisma Collection contracts worth approximately EUR 400,000 for international companies (Raiffeisen Leasing and others) as a member of this group.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• SAP: Global enterprise ERP/HCM leader (S/4HANA, SuccessFactors). Competes with TotalSoft in large enterprise accounts across financial services, manufacturing, and retail; TotalSoft positions on regulatory localization and TCO.
• Oracle: Oracle Fusion Cloud ERP and HCM compete in the same enterprise segment as TotalSoft, particularly for multinational customers seeking global standardization versus regional regulatory depth.
• ADP: Global payroll, HCM, and HR outsourcing leader. Competes with TotalSoft's HR & Financial Outsourcing services and Charisma HCM, particularly for multinational clients with Romanian operations.
• Workday: Cloud-native HCM, payroll, and financial management leader. Competes head-on with Charisma HCM in mid-market and enterprise HR/payroll deals across Europe.

Direct peers

• IFS: Enterprise software vendor specializing in ERP, EAM, and FSM for asset-intensive industries (manufacturing, energy, aerospace & defense, construction) — a near-perfect overlap with several of TotalSoft's strongest verticals.
• Infor: Vertical-specific cloud ERP (Infor CloudSuite) for manufacturing, distribution, healthcare, and financial services. Closely comparable mid-market and industry-tailored positioning versus TotalSoft's Charisma suite.
• SD Worx: European HR and payroll software + outsourcing provider. Closely comparable on the HR/payroll outsourcing business model and European mid-market HCM footprint that TotalSoft is scaling.
• Microsoft Dynamics 365: Cloud ERP, HCM, and CRM suite from Microsoft. TotalSoft builds its CRM and competes across ERP/HCM in the same mid-market and enterprise accounts, especially among Romanian and CEE customers standardizing on Microsoft technology.

Regional players

• Logo Software: Leading Turkish ERP and HCM vendor with strong SMB and mid-market presence across Türkiye, CEE, and South Asia. Direct regional comparable given TotalSoft's Ankara office and Turkish customer footprint.
• Asseco Poland: Largest CEE-based software group, offering ERP, banking, and industry solutions across Poland and broader CEE. Comparable regional vertical ERP positioning and similar enterprise/government client mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/totalsoft

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TotalSoft