Le Transit- Centre de crise

What Le Transit- Centre de crise does

Le Transit - Centre de crise is a non-profit mental health crisis center founded in 1995 and headquartered in Montreal, Quebec, operating as one of six designated territorial crisis centers within Montreal's publicly funded crisis services network. The organization serves adults experiencing mental health crises and their loved ones through three core operational channels: a 24/7 telephone crisis intervention line (514-282-7753), short-term secure residential housing, and mobile personalized community follow-up. It also operates two supplementary programs: "Traverser la crise en proche aidance," a specialized accompaniment project for caregivers, and "Formations spécialisées," which delivers training to professionals working with people in distress.

The service model is entirely human-centered and explicitly non-clinical in framing — crisis workers provide active problem-solving, listening, and redirection rather than passive support, with residential stays structured around "tranquility, distance, and supervision." All services are free, confidential, and non-judgmental to end users, eliminating direct consumer monetization. Outreach and intake are segmented by user type (individuals in crisis, concerned loved ones, professionals), with a bilingual French/English website and dedicated sub-pages for each cohort.

The business model is mission-funded: as a designated territorial crisis center, Le Transit is sustained by Quebec public healthcare funding rather than fee-for-service revenue, supplemented by training contracts and likely donor/membership support. The organization has 16 employees under the executive leadership of Directrice générale Elizabeth Robillard, who also serves as Responsable de la protection des renseignements personnels. No technology platform, proprietary software, or AI capabilities are disclosed in available source material; competitive position rests on incumbency, territorial designation, and accumulated community trust over three decades.

Name

Le Transit- Centre de crise

Legal name

Centre de crise Le Transit

Website

https://cictransit.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Le Transit - Centre de crise is a Montreal-based non-profit mental health crisis center, founded in 1995 and designated as one of six territorial crisis centers serving adults in crisis, their loved ones, and healthcare professionals through 24/7 telephone intervention, short-term housing, and mobile follow-up, all funded by Quebec's public healthcare system.

Ownership category

akta.pro rank

Headquarters

HQ city

Montreal

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Public healthcare funding: Le Transit operates as a non-profit community organization providing free mental health crisis services. The organization appears to be funded through public healthcare system funding (Quebec), given its role as a designated crisis center within Montreal's network of six crisis centers.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels1 record

Core offering

Le Transit is a non-profit mental health crisis center providing immediate 24/7 telephone crisis intervention, short-term secure housing for adults in crisis, personalized mobile follow-up services in the community, and the specialized "Traverser la crise en proche aidance" program supporting caregivers. All services are free, confidential, and non-judgmental, delivered by trained crisis intervention specialists as part of Montreal's network of six designated territorial crisis centers.

Product overview

Le Transit is a mental health crisis center providing a unified suite of interconnected services for adults in crisis and their loved ones. The core offerings include a 24/7 crisis telephone helpline for immediate intervention, short-term safe housing for crisis stabilization, and personalized community follow-up services. The center also offers the specialized 'Traverser la crise en proche aidance' program for caregivers and professional training services. All services emphasize human connection, confidentiality, and non-judgmental support, with the organization operating since 1995 to help individuals navigate mental health crises.

Differentiator

Problem solved

Functional benefit

Brands

• Traverser la crise en proche aidance: A specialized support project for caregivers accompanying individuals in crisis.

Products and services

• Ligne téléphonique d'intervention de crise (Crisis Telephone Intervention Line) A 24/7 crisis telephone helpline (514-282-7753) providing immediate human intervention and active problem-solving for adults experiencing mental health crises. Accessible in French and English, free and confidential, the service emphasizes action and solution-finding rather than passive listening.
• Hébergement sécuritaire de courte durée (Short-term Secure Housing) Short-term residential crisis accommodation providing a secure, structured environment with calm, distance, and supervision for adults in mental health crisis. Designed to allow the individual to decompress, exchange supportively with peers and staff, and move toward stability, with planned follow-up after departure.
• Suivi personnalisé dans la communauté (Personalized Community Follow-up) Mobile, community-based follow-up service delivered after the initial crisis intervention. Provides attentive listening, guidance, and redirection to relevant resources, ensuring continuous support for individuals once they have left crisis housing or after telephone intervention.
• Traverser la crise en proche aidance (Caregiver Accompaniment Program) A specialized support project designed for caregivers and close relatives of adults experiencing mental health crises, providing structured accompaniment and guidance throughout the crisis journey. Addresses the often-overlooked needs of the caregiver while the loved one is in crisis.
• Soutien aux proches (Support for Loved Ones) Guidance and support services directed at worried family members and friends of adults experiencing mental health difficulties, helping them understand, support, and take appropriate action for the person in crisis. Delivered without judgment and integrated with the broader crisis response.
• Formations spécialisées (Specialized Training) Specialized training programs developed for professionals working with persons in distress, delivered in collaboration with community and institutional settings. Covers crisis intervention skills and collaborative practices with Le Transit's multidisciplinary team.

Quantifiable outcome

• Confidential, free, and non-judgmental services accessible 24/7

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core and minor.

• Montreal Crisis Center NetworkcoreStrategic or Co-development PartnerLe Transit is one of six crisis centers in Montreal that each cover a specific territorial area. This network-based approach ensures comprehensive geographic coverage across Montreal for mental health crisis services.
• Community and Institutional SettingsminorStrategic or Co-development PartnerLe Transit works in collaboration with community organizations and institutional settings to provide crisis intervention services, referrals, and support for professionals working with people in distress.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Crisis Services Canada / 9-8-8: Canada-wide 9-8-8 suicide and mental-health crisis line rollout. Comparable as a 24/7 telephone crisis-intervention channel that may capture demand that currently routes through local crisis centers such as Le Transit.
• Canadian Mental Health Association – Quebec Division: Branch of a national non-profit promoting mental health and providing community-based services across Quebec. Comparable as a broader, multi-service mental-health organization that overlaps with Le Transit's community support and caregiver-adjacent programming.
• Association québécoise de prévention du suicide (AQPS): Provincial umbrella association coordinating suicide-prevention activities across Quebec. Comparable as a higher-level Quebec crisis-services ecosystem player that overlaps with Le Transit's mandate and funnels referrals to local crisis centers.
• Info-Santé 811: Province-wide 24/7 nurse-staffed telephone health-information and referral line operated by Quebec's public health system. Comparable as a public, always-on crisis-adjacent telephone service that competes for inbound demand with Le Transit's helpline.

Regional players

• Interligne: Quebec-based 24/7 helpline and chat service focused on LGBTQ+ mental health and crisis support. Comparable as a Quebec non-profit providing free, confidential, 24/7 crisis-line support with overlap in service model and population.

Direct peers

• Revivre: Quebec non-profit focused on anxiety, depression, and mental-illness support including helpline and peer-support services. Comparable as a Quebec-based community mental-health organization providing crisis-adjacent support free of charge.
• AMI-Québec (Action on Mental Illness): Quebec non-profit supporting individuals with mental illness and their families through support groups, education, and crisis-oriented programming. Comparable as a community-based, free, family-inclusive mental-health service provider.
• Tel-Aide Montréal: Montreal-based non-profit operating a 24/7 emotional support helpline. Directly comparable to Le Transit as a community-led, telephone-first crisis intervention service serving the Greater Montreal population.
• Centre de prévention du suicide de Montréal (CPSM): Specialized suicide prevention and crisis intervention center serving Montreal. Comparable as a designated crisis-line and short-term intervention provider operating within Montreal's public mental-health network.

Emerging players

• L'Appui pour les proches aidants: Quebec-wide organization supporting caregivers of people with health and aging-related needs. Closely comparable to Le Transit's distinctive 'Traverser la crise en proche aidance' caregiver program and the caregiver segment it serves.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/le-transit-centre-de-crise

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Le Transit- Centre de crise