Citiguard Protection Services

What Citiguard Protection Services does

Citiguard Protection Services Pty Ltd is a family-owned Australian security services provider headquartered in Strathfield South, NSW, founded in 1966 under Managing Director Mark Pendergast. The company delivers integrated physical and electronic security services across the Sydney metropolitan area, including licensed security guard hire (uniformed, plain clothes, event, construction site, mobile patrol, static, loss prevention, bodyguards, concierge), 24/7 back-to-base alarm monitoring from a Grade 1A Control Room, alarm response coordination with patrol vehicle dispatch, security alarm installation (primarily Bosch Solution panels), CCTV installation (Samsung Wisenet, with NDAA-compliant options), access control systems (Inner Range Integriti, GE Tecom/ChallengerPlus), smart interactive home alarm systems with 4G connectivity, NBN-compatible alarm retrofits, event security, and metal detection scanning.

The business model combines one-time hardware sales and installation fees (alarm packages $1,155-$2,250, CCTV packages call for pricing) with recurring subscription revenue from alarm monitoring and mobile patrol services, plus professional services revenue from guard hire and enterprise contracts. The company sells directly to consumers via phone (1300 662 468), website quote requests, and in-person consultations, and pursues enterprise and government clients through field sales with as little as one hour's notice for emergency or casual guard requirements. Notable enterprise and government customers include Brookfield Global Integrated Solutions, Ramsay Health Care, Transurban, Rex Regional Express, Hills Limited, Department of Defence, NSW Police Force, Electoral Commission, City of Canada Bay, and Manly Council, alongside thousands of residential and SMB clients.

The firm operates exclusively within the Sydney metropolitan area (CBD, Inner West, North Shore, Northern Beaches, Western Sydney, South Western Sydney, Eastern Sydney, Parramatta, Hills District), holds Master Licence 407886413, and maintains ISO 9001, 14001, and 45001 certifications, CM3 pre-qualification, and Australian Government Supplier status. Operational scale indicators include 50+ professional staff, 2,500+ alarms monitored, 2,600+ CCTV installations completed, and a 4.8 Google star rating.

Name

Citiguard Protection Services

Legal name

Citiguard Protection Services Pty Ltd

Website

https://citiguard.com.au

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

1–10 employees

Short description

Citiguard Protection Services is a family-owned Sydney security firm, founded in 1966, providing licensed guard hire, alarm monitoring, CCTV, access control, and patrol services to residential, commercial, and government clients across the Sydney metropolitan area.

Ownership category

akta.pro rank

Product category

Physical Security Services

NAICS

Security Guards and Patrol Services (561612), Security Systems Services (except Locksmiths) (561621), Investigation, Guard, and Armored Car Services (56161), Security Systems Services (56162), Investigation and Security Services (5616)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Manned Guarding & Site Security (Static Guards) (BPABAMAA)

akta.pro secondary industries

Remote Video Guarding / Virtual Patrol (Guard + CCTV) (BPAKAAAL), Security Systems Monitoring & Dispatch (SOC/Remote Guarding) (IMAIAEAF), Residential & Community Guarding (HOAs, Gated Communities) (BPAKAAAE), Residential Security Guarding (Static Posts) (HSAHAKAA), Manned Guarding & Patrol Services (IMAIAEAA)

Keywords

• Security guard services
• Alarm monitoring
• CCTV installation
• Access control systems
• Mobile security patrols

Headquarters

HQ city

Strathfield South

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Security Guard Services: Hire of licensed, vetted security guards for various roles including uniformed guards, plain clothes officers, event security, construction site security, mobile patrols, static guards, loss prevention, bodyguards, and concierge services. Available on permanent or short-term basis with as little as one hour's notice.
2. Alarm Monitoring Services: 24/7 back-to-base alarm monitoring for home and business clients. Includes alarm response coordination, contact protocols, and patrol vehicle dispatch. Services include holdup alarms, panic alarms, medical monitoring, and industrial alarms.
3. Smart Alarm Systems: Sale and installation of wireless smart alarm systems with monitoring subscriptions. Packages range from DIY ($1,155) to fully installed ($1,375) to CCTV bundled ($2,250). Requires ongoing monitoring app subscription.
4. Security System Installation: Installation of security alarm systems, CCTV cameras, and access control systems. Uses Australian-made equipment where possible, primarily Bosch Solution range. Includes NDAA compliant options for government clients.
5. Security Patrol Services: Mobile patrol services including lock-up/unlock, external/internal perimeter checks, alarm response, and welfare checks. Can be randomized or scheduled based on client risk profile.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Citiguard Protection Services is a Sydney-based security services company that provides licensed security guard hire, mobile and foot patrols, alarm response, security alarm and CCTV installation, access control systems, and 24/7 back-to-base alarm monitoring. The company serves residential homeowners, commercial businesses, and government/defence clients across the Sydney metropolitan area. It combines physical security personnel with integrated alarm, CCTV, and access control technology backed by a Grade 1A Control Room and dedicated patrol fleet.

Product overview

Citiguard Protection Services offers a comprehensive suite of physical security services across Sydney, combining human security personnel with technology solutions. The core offering consists of Security Guard Hire (uniformed, plain clothes, event, construction site, mobile patrol, static, loss prevention, bodyguards, and concierge guards), Security Patrols, Alarm Response, and Access Control Systems. These are supported by technology products including Security Alarm Systems (featuring the Bosch Solution range), Smart Alarm Systems (interactive wireless systems with smartphone control), Back to Base Alarm Monitoring (24/7 Grade 1A Control Room), and CCTV Camera Installation (Samsung Wisenet, NDAA-compliant). Additional offerings include NBN Alarm Systems for modern connectivity and Metal Detection Scanning for events. The company serves residential, commercial, and government clients across greater Sydney since 1966.

Differentiator

Problem solved

Functional benefit

Products and services

• Security Guard Hire Professional security guard hire providing uniformed guards, plain clothes officers, concierge, gatekeepers, loss prevention officers, bodyguards, static guards, and emergency/casual guards available with as little as one hour's notice. Guards are fully licensed, vetted, and hold current First Aid Certificates and OH&S White/Green Cards. Serves residential, commercial, event, and construction clients.
• Security Patrols Mobile and foot patrol services including lock-up/unlock services, randomized patrols, night patrols, alarm response patrols, and welfare checks for residential, commercial, and government sites across Sydney. Patrol vehicles are equipped with communication systems connected to the company's control room.
• Alarm Response 24-hour security alarm response services coordinated through the Grade 1A Control Centre, providing fast and reliable attendance to properties with dispatch of patrol vehicles and coordination with emergency services and nominated contacts.
• Security Alarm Systems Installation Home and business security alarm installation using Australian-made equipment, featuring the Bosch Solution range. Supports wireless and hardwired systems, motion detection, smoke alarms, holdup buttons, panic buttons, medical alarms, and temperature/water level alarms.
• Back to Base Alarm Monitoring 24/7 Grade 1A Control Room monitoring for home and business alarm systems, coordinating contact with premises, nominated contacts, and dispatching security patrol vehicles. Monitors break-ins, hold-up signals, smoke detection, and system faults.
• CCTV Camera Installation Wireless and wired CCTV security camera systems including Samsung Wisenet cameras, IP cameras, PTZ cameras, DVRs, NVRs, and remote access monitoring. Home packages include 4MP dome cameras, monitors, and remote viewing via smartphones. NDAA compliant systems available for government clients.
• Event Security Guards Security guard services for events and parties including crowd management, access control, ID checks, conflict de-escalation, and Responsible Service of Alcohol (RAS) control. Party security packages available for up to 150 guests with optional metal detection and additional radios.
• Access Control Systems Swipe card door entry and access control systems providing keyless entry, tracking access, wireless remote control, with integration capabilities for CCTV, alarm, and fire systems. Supports keyless entry, finger scan, and swipe card access. Uses Inner Range Integriti and GE Tecom/ChallengerPlus systems.
• Metal Detection Scanning Personalised metal detection scanning services for events and high-security environments. Available as add-on to event security packages or as standalone service.

Quantifiable outcome

• 2500+ alarms monitored
• +3 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core, preferred and secondary.

• Crime Stoppers NSWcoreStrategic or Co-development PartnerStrategic partnership for community safety initiatives. Crime Stoppers CEO Peter Price AM publicly endorsed Citiguard as a trusted Australian family company with impeccable track record, expressing delight in working together to make Australia safer.
• Samsung WisenetpreferredTechnology or IntegrationPreferred CCTV brand for home security packages. Citiguard uses Samsung Wisenet vandal fixed lens 4MP IR dome cameras and Wisenet 4 Channel NVR in their standard CCTV installation packages.
• Inner Range (Integriti)preferredTechnology or IntegrationAccess control system brand used for commercial installations. Integriti is an IP-based access control system suitable from small premises to large multi-campus enterprises, with clients including Westfield, Foxtel, Telstra.
• Bosch (Solution Panels)preferredTechnology or IntegrationPrimary alarm system brand of choice. Bosch Solution range used for home and business security alarm installations. Company states 'Of the many security alarm systems available, our system of choice is the Bosch Solution range of security alarm products.'
• General Electric (Tecom/ChallengerPlus)secondaryTechnology or IntegrationAccess control system for commercial and corporate sectors. ChallengerPlus is an advanced security solution designed for banks, retail outlets, educational facilities with thousands of programmable options.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Wilson Security: Major Australian security services firm providing manned guarding, mobile patrols, concierge, and alarm response across commercial, government, and event segments; closest large-scale comparable to Citiguard's Sydney operations.
• Securecorp: Australian-owned integrated security services provider offering static guarding, mobile patrols, electronic security, and alarm monitoring across commercial, retail, government, and residential segments.
• MSS Security: One of Australia's largest privately-owned manned security services providers offering static guards, mobile patrols, alarm monitoring, and event security across multiple states; directly comparable to Citiguard in service mix but at materially larger national scale.
• SNH Group: Mid-sized Australian security and cleaning services company offering static guarding, mobile patrols, concierge, and electronic security across commercial and government clients.

Peers

• Allied Universal (formerly G4S Australia):

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CitiguardProtectionServices
• LinkedInlinkedin.com/company/citiguard-protection-services

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citiguard Protection Services