Citizens Advice Newcastle

What Citizens Advice Newcastle does

Citizens Advice Newcastle is a UK registered charity (charity number 1135396, company number 2114435) and independent local member of the national Citizens Advice network, founded in 1939 and headquartered on the 4th floor of Newcastle City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne. The organization provides free, confidential, independent, and impartial advice to people living, working and studying in Newcastle — with its energy advice service extending into the wider North-East — across ten service lines: Benefits, Consumer, Debt and Money, Energy, Family, Health, Housing, Immigration, Law and Courts, and Work advice. Service delivery is multi-channel, combining a walk-in advice centre at City Library (10am-12pm Monday-Friday), a freephone advice line (0808 278 7823, 10am-4pm), a dedicated Home Energy Affordability Line funded by Northern Powergrid, web chat via the National Citizens Advice platform, email, text message, self-referral and professional referral routes, and outreach sessions at family hubs, libraries, schools, foodbanks, and faith-based community venues.

The underlying technology stack is modest: the CASEBOOK CRM system is used to record and track client cases confidentially on a per-client basis, supported by Microsoft Office and cloud products for general office operations, with all data stored within the European Economic Area. The organization is regulated by the Financial Conduct Authority (FRN 617674) for the debt advice elements of its work.

Its business model is that of a fee-free public-service charity rather than a revenue-generating commercial enterprise. There is no charge to advice recipients. Operating funds are drawn from public donations (via PayPal, Local Giving, and SMS short-code 70070), grants from charitable trusts including Millfield House Foundation (which funds the Research and Campaigns function), corporate program funding such as Northern Powergrid's sponsorship of the Energy Affordability Line and Energy Advice Service, and likely local authority contributions given its local authority partnerships. The organization employs 14 paid staff alongside trained volunteers, is governed by its own board of trustees, and pursues a secondary mission of using recorded client evidence to inform research and policy campaigns with MPs, local authorities, universities, and media.

Name

Citizens Advice Newcastle

Legal name

Citizens Advice Newcastle

Website

https://citizensadvice-newcastle.org.uk

Company type

Private

Founded year

1939

Operating status

Operating

Headcount range

11–50 employees

Short description

Citizens Advice Newcastle is a registered charity, founded in 1939, that provides free, confidential, independent advice across benefits, debt, housing, immigration, employment, consumer, family, health and energy issues to residents of Newcastle upon Tyne, with energy advice extending across the wider North-East.

Ownership category

akta.pro rank

Headquarters

HQ city

Newcastle upon Tyne

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. Donations and Charitable Support: Citizens Advice Newcastle is a registered charity (number 1135396) that relies on donations from the public and support from funding bodies to sustain operations. Donations can be made via PayPal, Local Giving, or text message to 70070.
2. Research and Campaigns Funding (Millfield House Foundation): The Research and Campaigns work is specifically funded through Millfield House Foundation, supporting policy and campaigning activities.
3. Energy Advice Service Funding (Northern Powergrid): The Energy Affordability Line and Energy Advice Service are funded by Northern Powergrid to help combat fuel poverty in Newcastle and the wider North-East region.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Citizens Advice Newcastle is an independent local charity that provides free, confidential advice to residents of Newcastle upon Tyne on a broad range of subjects including money and debt, benefits, housing, immigration, employment, consumer rights, family problems, and social care and health services. The organisation was founded in 1939 and supports local people in resolving practical, legal, and welfare problems, operating through multiple access channels such as phone, walk-in, web chat, and community outreach.

Product overview

Citizens Advice Newcastle is a local charity established in 1939 that provides free, confidential, independent, and impartial advice services to people in Newcastle. The organization offers a range of advisory services including Benefits Advice, Consumer Advice, Debt & Money Advice, Energy Advice, Family Advice, Health Advice, Housing Advice, Immigration Advice, Law & Courts Advice, and Work Advice. Services are delivered through multiple channels including telephone (AdviceLine), web chat, text messaging, email, and walk-in sessions at City Library. This is not a commercial software product offering but rather a charitable advice service.

Differentiator

Problem solved

Functional benefit

Products and services

• Money and Debt Advice
• Benefits Advice
• Housing Advice
• Immigration Advice
• Employment Advice
• Consumer Advice
• Family Advice
• Social Care and Health Advice

Named customers1 record

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered core and minor.

• Northumbria UniversitycoreStrategic or Co-development PartnerListed as a key partner of Citizens Advice Newcastle, working together on shared objectives for the community.
• Action for ChildrencoreStrategic or Co-development PartnerPartnership delivering family advice sessions in the community through children's and families services.
• Newcastle UniversitycoreStrategic or Co-development PartnerListed as a key partner, collaborating on research and policy initiatives.
• Newcastle City CouncilcoreStrategic or Co-development PartnerListed as a key partner, working together on local policy and community services.
• Northern Gas NetworksminorStrategic or Co-development PartnerListed as a partner organization supporting Citizens Advice Newcastle.
• St Vincent de PaulminorStrategic or Co-development PartnerPartnership delivering family advice sessions at St Vincent Support Centre.
• City of God Christian CentreminorStrategic or Co-development PartnerPartnership delivering family advice sessions at City of God Christian Centre in Walker.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• StepChange Debt Charity: UK national debt advice charity providing free debt counselling and debt management plans. Overlaps directly with Citizens Advice Newcastle's Debt & Money Advice service line, with a comparable free, FCA-regulated advice delivery model.
• Shelter: UK national housing and homelessness advice charity offering free specialist housing advice — overlapping directly with the Housing Advice service line at Citizens Advice Newcastle and serving a comparable client need (tenants facing eviction, disrepair, homelessness).
• Age UK: National charity providing free advice and information on benefits, social care, housing, and money for older people. Overlaps with Citizens Advice Newcastle's advice on benefits, debt, and housing for a significant subset of older clients in the Newcastle catchment.
• Money Advice Plus: UK charity providing specialist debt advice, money mentoring, and gambling-related harm support. Overlaps with Citizens Advice Newcastle's debt and benefits advice lines and shares a comparable free, specialist advice model.
• National Debtline: A free, confidential debt advice service funded by the Money Advice Trust and delivered by telephone and web — directly comparable to Citizens Advice Newcastle's debt and money advice line, especially for Newcastle residents who access debt advice remotely.
• Christians Against Poverty: UK charity offering free debt counselling, money education, and poverty-relief services through a network of local centres. Comparable in service line (free debt advice) and community-based delivery model.
• Citizens Advice Sunderland: Another Tyne-and-Wear-based local Citizens Advice bureau delivering the same generalist free advice service model in a neighbouring city. Provides a direct comparator for scale, funding mix, and volunteer-model performance.
• Citizens Advice Gateshead: A neighbouring local Citizens Advice bureau serving Gateshead residents with the same free, multi-channel generalist advice model. Operates as a peer local member of the national network and is the closest like-for-like comparable organization.

Others

• Advice UK: The membership body that supports independent advice charities across the UK. Comparable not as a direct competitor but as an ecosystem/umbrella organization for advice charities of the type Citizens Advice Newcastle belongs to.

Broad incumbents

• Citizens Advice: The national Citizens Advice network of which Citizens Advice Newcastle is a member bureau. Operates the consumer-facing national webchat, Advice Guide content library, and policy/research function that Newcastle's bureau plugs into. Direct functional overlap in advice delivery but at national scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CitAdvNewcastle
• LinkedInlinkedin.com/company/citizens-advice-newcastle

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Advice Newcastle