Citizens Advice Nottingham & District

Name

Citizens Advice Nottingham & District

Legal name

Citizens Advice Nottinghamshire Central and South

Website

https://citizensadvicenottingham.org.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Consumer Advisory Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Debt advice services
• Benefits advisory
• Consumer rights advice
• Housing advisory
• Immigration advisory

Headquarters

HQ city

Eastwood

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Contracts and Grants: Primary funding comes from public sector bodies including Nottingham City Council, Nottinghamshire County Council, Gedling Borough Council, and Rushcliffe Borough Council through contracts and service level agreements.
2. Charitable Grants and Donations: Funding from Money Advice Service (MAS), MS Society, and donations from local companies and private individuals.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Citizens Advice Nottingham & District delivers free, confidential, impartial, and independent advice on finances and debt, benefits (including Universal Credit), housing, employment, consumer problems, legal matters, immigration, and family/personal matters. Services are delivered through telephone helplines, webchat, online webforms, the national Citizens Advice website, and face-to-face outreach at library and council venues across Nottingham, Gedling, and Rushcliffe.

Product overview

Citizens Advice Nottingham & District provides free, confidential, impartial advice and information services primarily funded by local authorities. The organization offers a unified advice service portfolio centered around their core general advice offering, supplemented by specialized projects including a Debt Advice Service, Help to Claim (Universal Credit support), Autism Advice Project, and Multiple Sclerosis Project. They extend their reach through the Community Advice Assist training program, which empowers partner organizations to deliver basic advice. Services are delivered through multiple channels including telephone helplines, webchat, online forms, and face-to-face outreach sessions at various locations across Nottingham, Gedling, and Rushcliffe areas.

Differentiator

Problem solved

Functional benefit

Brands

• Community Advice Assist: A Citizens Advice initiative that trains frontline staff and volunteers of partner organizations to provide basic advice assistance and make referrals to Citizens Advice Nottingham.

Products and services

• Debt Advice Service Free, confidential debt advice covering rent/mortgage arrears, Council Tax arrears, payday loans, credit card debts, Debt Relief Orders and bankruptcy, loans, and utility debts, accessed via webform or outreach.
• Help to Claim Dedicated service supporting individuals through the early stages of a Universal Credit claim, from application through to first payment, including gathering evidence and preparing for work coach appointments.
• Autism Advice Project Benefits and advice support for adult residents of Nottingham City, Rushcliffe, or Gedling who have a diagnosis of autism or are awaiting diagnosis, covering benefits, employment, family matters, income maximisation, housing, and consumer matters.
• Multiple Sclerosis (MS) Project Dedicated benefits advice service for individuals living with Multiple Sclerosis and their primary caregivers in the Nottingham MS Society branch area, providing information and guidance through the benefits process and onward referrals.
• General Advice Services Free, confidential, impartial advice on benefits, housing, employment, consumer issues, family matters, immigration, and legal questions, delivered via telephone, face-to-face outreach, and webchat.
• Outreach Services Face-to-face advice sessions delivered at multiple locations including Nottingham Central Library, Arnold, Netherfield, and Calverton, serving different boroughs and populations across Nottingham, Gedling, and Rushcliffe.
• Community Advice Assist A Citizens Advice initiative that trains frontline staff and volunteers of partner organisations to identify advice needs and provide basic guidance, with referral pathways to Citizens Advice for complex cases.

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered minor and core.

• Bestwood Advice CentreminorStrategic or Co-development PartnerPart of the Advice Nottingham consortium providing joined-up approach to free, independent, impartial advice to City residents on a range of matters.
• Clifton Advice CentreminorStrategic or Co-development PartnerPart of the Advice Nottingham consortium providing joined-up approach to free, independent, impartial advice to City residents on a range of matters.
• Meadows Advice GroupminorStrategic or Co-development PartnerPart of the Advice Nottingham consortium providing joined-up approach to free, independent, impartial advice to City residents on a range of matters.
• Nottingham Law CentrecoreStrategic or Co-development PartnerPart of the Advice Nottingham consortium providing specialist legal and welfare benefits advice services including representation at appeal hearings.
• St Anns Advice CentreminorStrategic or Co-development PartnerPart of the Advice Nottingham consortium providing joined-up approach to free, independent, impartial advice to City residents on a range of matters.
• EquationminorStrategic or Co-development PartnerReferral partner for domestic abuse support services.
• FuturesminorStrategic or Co-development PartnerReferral partner organization.
• StandguideminorStrategic or Co-development PartnerReferral partner organization.
• Notts Energy PartnershipminorStrategic or Co-development PartnerReferral partner for energy advice services.
• NHSminorStrategic or Co-development PartnerReferral partner for health-related advice services.
• Change Grow Live (CGL)minorStrategic or Co-development PartnerJoint project partner for substance misuse and related advice services.
• Nottinghamshire MINDminorStrategic or Co-development PartnerJoint project partner for mental health-related advice and support.
• Broxtowe Youth HomelessnessminorStrategic or Co-development PartnerJoint project partner for mediation services with youth homelessness focus.

Scale indicators4 records

Broad incumbents

• Money Helper (Money and Pensions Service): UK government-backed free money and pensions guidance service funded by levies on financial services firms. A funder and potential competitor; comparable in providing debt/money/benefits guidance, but as a digital-first national service it competes for the same clients Citizens Advice Nottingham serves.
• Citizens Advice: The national umbrella body operating across all of England and Wales with 2,500 locations. Directly comparable as the parent network providing shared brand, IT infrastructure, policy voice, and standards under which Citizens Advice Nottingham operates as a local member.
• Age UK: National UK charity for older people providing advice on benefits, housing, and care. Comparable on benefits and welfare rights advice for elderly clients; large incumbents like Age UK compete for the same restricted-grant funding pools for vulnerable-population services.
• Law Centres Network: UK umbrella body for local Law Centres providing specialist legal advice to disadvantaged communities. Directly comparable in legal aid and welfare rights advice provision, with Nottingham Law Centre (a member) being an Advice Nottingham consortium partner.
• Shelter: National UK housing and homelessness charity offering advice on housing issues, possession, eviction, and homelessness. Comparable on the housing advice service line within Citizens Advice Nottingham's portfolio, but operating at much greater scale with national policy influence.

Direct peers

• Nottingham Law Centre: Local Nottingham advice charity providing specialist legal and welfare benefits advice including tribunal representation. Direct peer through Advice Nottingham consortium, operating in same geography with overlapping legal/welfare advice services to vulnerable residents.
• StepChange Debt Charity: National UK debt advice charity offering free debt advice and Debt Relief Order/bankruptcy support. Directly comparable core debt advice service line; StepChange operates a national telephone/web model that competes with Citizens Advice Nottingham's debt service but at much larger scale.
• Christians Against Poverty: UK charity providing free debt advice, money management coaching, and benefit maximisation through local church-based centres. Comparable in providing FCA-equivalent debt advice and benefits navigation to low-income households in defined geographic catchment areas.
• Citizens Advice Manchester: A fellow local Citizens Advice member charity serving the Manchester area with similar service portfolio of free advice on debt, benefits, housing, employment, and consumer issues. Directly comparable operating model, governance structure, and funding mix to Citizens Advice Nottingham.

Emerging players

• Macmillan Cancer Support: Large UK cancer charity that provides benefits advice and financial guidance via specialist advisers, partially overlapping with the MS Society-funded MS Project model at Citizens Advice Nottingham. Relevant comparable for understanding the dedicated-vertical-advice funding model and emerging restricted-grant competition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CABNottingham
• YouTubeyoutube.com/user/CitizensAdvice
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/citizens-advice-nottingham-district

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Advice Nottingham & District