Citizens Inn, Inc.

What Citizens Inn, Inc. does

Citizens Inn, Inc. is a 501(c)(3) nonprofit social services organization founded in 1983 and headquartered in Peabody, Massachusetts. It operates four interconnected programs addressing family homelessness and food insecurity on Massachusetts' North Shore: Citizens Inn Between (emergency shelter for up to six families in a Victorian home), Citizens Inn Transition (transitional sober housing for up to eight recovery families plus six emergency shelter families), Citizens Inn Homes (affordable rental housing with 12-month post-placement case management for 15+ families), and Haven from Hunger (food pantry serving 100-150 households daily and community meals program serving 125-200 meals daily, merged into Citizens Inn in 2017). The organization owns and operates eight physical facilities across Peabody, including the main office at 81 Main Street, the Haven from Hunger food pantry at 71 Wallis Street, the Transition facility at 42 Washington Street, the Between shelter at 25 Holten Street, and the Homes office at 40 Washington Street.

The organization's business model is diversified nonprofit revenue: individual donations (including monthly GEM giving and the Mary Jane Lee Society for $1,000+ donors), foundation and corporate grants (notably a $400K Institution for Savings commitment in 2022 with 25-year naming rights at the Haven from Hunger location, plus Cummings Foundation support), federal and municipal government funding (U.S. Department of Housing and Urban Development and City of Salem Department of Planning & Community Development), and corporate sponsorships (annual Stamp Out Hunger food drive with the National Association of Letter Carriers, and the "Home for a Home" partnership with Solimine Development contributing $1,000 per home sold from the 113-unit Boulderwood development). All services are provided free of charge to eligible families and individuals. The 2021 launch of the $7.4 million "Inn To Opportunity" capital campaign funded facility improvements and service expansion.

Citizens Inn's go-to-market is community-led, relying on referrals from state agencies, healthcare providers, schools, and community organizations, with donor engagement and volunteer recruitment driven through the website, social media (Facebook, Twitter, Instagram), email newsletter, and the annual Gala & Auction which raised over $360,000. The organization is governed by a Board of Directors led by President Martha Holden, with operational leadership under Executive Director Melissa Gonzalez. Embedded service partnerships with Family Continuity (on-site mental health counseling) and Pathways for Children (Lively Letters literacy program at Welch School for Head Start preschoolers) deepen the continuum-of-care model.

Name

Citizens Inn, Inc.

Legal name

Citizens Inn, Inc.

Website

https://citizensinn.org

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

Citizens Inn is a 501(c)(3) nonprofit founded in 1983 in Peabody, Massachusetts that operates four interconnected programs — emergency shelter, transitional sober housing, affordable rental housing, and food assistance — serving families experiencing homelessness and food insecurity on Massachusetts' North Shore.

Ownership category

akta.pro rank

Product category

Social Services / Homeless and Hunger Assistance

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Community Food Services (62421), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPAGAEAB

Housing Assistance & Homeless Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAIANAC

Homelessness Prevention, Shelter & Supportive Housing Services

Business & Public Services/Public Sector & Government Administration/Housing, Urban Planning & Community Development

Keywords

• Emergency shelter services
• Transitional housing programs
• Food pantry assistance
• Affordable rental housing
• Homeless services nonprofit

Headquarters

HQ city

Peabody

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Individual Donations: One-time and recurring donations from individuals, including monthly GEM program contributions, annual gala fundraising, and planned giving through estates and life insurance.
2. Foundation and Corporate Grants: Major gifts from foundations such as Institution for Savings ($400K), Previte Family Charitable Trust, and Cummings Foundation. Includes naming rights arrangements.
3. Government Funding: Funding from U.S. Department of Housing and Urban Development (HUD) and City of Salem Department of Planning & Community Development for shelter operations and affordable housing programs.
4. Corporate Sponsorships and Partnerships: Corporate sponsorships for events like Stamp Out Hunger and Gala & Auction, plus Home for a Home program with Solimine Development Corporation ($1,000 per home sold).

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Citizens Inn, Inc. operates an integrated continuum of social services for families and individuals experiencing homelessness and food insecurity on the North Shore of Massachusetts. The organization delivers emergency family shelter, transitional sober housing for families in addiction recovery, affordable rental housing with stabilization case management, and food assistance through a pantry and community meals program—all provided free of charge and funded primarily by donations, grants, and government contracts.

Product overview

Citizens Inn, Inc. operates as a unified nonprofit social services organization offering four interconnected programs to address homelessness and hunger. The core shelter programs include Citizens Inn Between (emergency shelter for families) and Citizens Inn Transition (transitional sober living housing). Citizens Inn Homes provides affordable rental housing with stabilization case management. Haven from Hunger, merged into the organization in 2017, delivers food pantry and community meals services. Together these programs provide a full spectrum of support from crisis intervention through sustainable independence.

Differentiator

Problem solved

Functional benefit

Products and services

• Citizens Inn Between Emergency shelter program for families experiencing homelessness, founded in 1985 and housed in a Victorian home at 25 Holten Street in Peabody that accommodates six families with one fully handicapped-accessible room. On-site mental health counseling is provided through a partnership with Family Continuity.
• Citizens Inn Transition Transitional sober housing program for families in early recovery from addiction, providing a sober family environment with comprehensive case management to help residents transition from an addiction treatment program. The 4-story ADA-accessible facility at 42 Washington Street houses eight sober living families and six emergency shelter families.
• Citizens Inn Homes Affordable rental housing program with intensive case management to help families remain stable in permanent housing after placement out of shelter. Maintains a portfolio of five multi-family homes in Peabody and provides 12 months of follow-up case management post-placement.
• Haven from Hunger Food pantry and community meals program operating at 71 Wallis Street in Peabody, providing food assistance to residents of Peabody, Salem, and Lynnfield. The pantry serves 100-150 unique households per day and the community meals program serves 125-200 hot meals daily, with over 16,000 meals served annually. A Family Resource Center is available during pantry hours.

Quantifiable outcome

• Nearly 6,000 individuals served annually with food assistance
• +4 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Solimine Development CorporationcoreStrategic or Co-development Partner · 1 June 2017Home for a Home Program: For every new home sold in the Boulderwood development in South Peabody, Citizens Inn receives $1,000. The development includes 113 homes planned, resulting in up to $113,000 total contribution. This partnership has enabled Citizens Inn to increase capacity for larger families.
• Family ContinuitycoreStrategic or Co-development PartnerFamily Continuity provides on-site mental health counseling services at Citizens Inn Between shelter program. This partnership ensures clients have access to professional mental health support within the shelter setting.
• Pathways for ChildrenminorStrategic or Co-development PartnerCitizens Inn partnered with Pathways for Children to fund the Lively Letters literacy program at Welch School in Peabody. The program serves children ages 2.9-5 years old in Head Start preschool, helping prepare children from Citizens Inn families for kindergarten.
• National Association of Letter CarriersminorGTM or Marketing PartnerAnnual Stamp Out Hunger food drive partnership. The nationwide event encourages people to donate non-perishable food items to support local food banks, with letter carriers collecting donations along their routes.

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Emmaus Inc. Haverhill, MA-based nonprofit offering emergency shelter, transitional housing, and affordable housing to families across the Merrimack Valley/North Shore region. Directly comparable geographic and programmatic footprint.
• Father Bill's & MainSpring: Brockton and Quincy, MA-based nonprofit operating emergency shelters, housing programs, and homelessness prevention services across southeastern Massachusetts. Comparable in delivering a continuum of housing and supportive services.
• Heading Home: Greater Boston nonprofit providing emergency shelter, transitional housing, and permanent supportive housing for families and individuals experiencing homelessness. Closely comparable operating model and target population to Citizens Inn.
• The Open Door: Gloucester, MA-based food pantry and community meals program serving the North Shore. Directly comparable to Haven from Hunger in mission and North Shore service area.
• Wellspring House: Lynn, MA-based nonprofit providing hunger relief, adult education, and housing stabilization services. Comparable integrated model addressing housing and food insecurity on the North Shore.

Broad incumbents

• Greater Boston Food Bank: Regional food bank distributing food to hundreds of pantries and meal programs across eastern Massachusetts. A potential wholesale supplier and partner to Haven from Hunger.
• Pine Street Inn: Boston's largest homeless services organization providing emergency shelter, workforce development, and housing. Comparable in mission and service model; broader geography and larger scale than Citizens Inn.
• Catholic Charities Boston: Regional social services organization providing housing, food, refugee, and family support across Greater Boston. Comparable in service breadth and government funding reliance.

Others

• Project Bread: Massachusetts statewide anti-hunger organization funding school meals, summer food programs, and SNAP outreach. Comparable for funders focused on food insecurity.

Regional players

• Housing for All (Lynn): North Shore-area nonprofit focused on affordable housing development and homelessness prevention. Comparable in housing mission; serves a neighboring geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/citizensinn
• Facebookfacebook.com/CitizensInn
• Instagraminstagram.com/citizensinn
• LinkedInlinkedin.com/company/citizens-inn

Revenue estimate

Valuation estimate

Number of profiles

Profiles23 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Inn, Inc.