City Ambulance

What City Ambulance does

City Ambulance is a privately held Emergency Medical Service (EMS) provider headquartered in Kampala, Uganda, incorporated in 2012 and operating across East Africa with active entities in Uganda and Tanzania and subsidiaries being established in Zanzibar and Malawi. The company delivers prompt basic and advanced life support ground ambulance services, medical evacuations (including international and air ambulance facilitation through partner operators), occupational health screening, on-site clinic management for high-risk and remote environments, event medical coverage, and distribution of medical equipment and supplies (ambulances, boat ambulances, mobile laboratory vans, AEDs, first aid kits, PPE). Supporting infrastructure includes multiple 24/7 dispatch centers in Uganda (Kampala, Hoima, Masaka, Buliisa) and Tanzania (Dar es Salaam), GPS-tracked fleets including 4x4 all-terrain vehicles, and a guaranteed 15-minute response time within a 20km radius.

The business operates six primary revenue streams: transaction-fee ambulance dispatches, professional-services occupational health screening and site-clinic management, professional-services first aid training (basic through advanced curricula including ACLS, ATLS, and PHTLS with 2-year certifications), professional-services event medical staffing, hardware sales of ambulances and medical equipment, and managed clinic services for remote corporate sites. Pricing is unit-based with training at UGX 130,000 (Uganda) / TZS 130,000 (Tanzania) per seat and ambulance fees following partner fare chart structure with base charges, mileage, and procedure components. The go-to-market combines direct-to-consumer emergency response via a toll-free line (0800 111 222), enterprise field sales targeting oil & gas, mining, and construction companies, and event-driven bookings with organizers.

The company holds ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 certifications and received the 2025 OSH Excellence Award from the Uganda Ministry of Gender, Labour and Social Development. It is founder/management-owned with no disclosed institutional investment. Reported operational signals include approximately 18 emergency calls per day in Tanzania, a 99% medical-evacuation safety record over 15+ years, and a customer base spanning Uganda Police, Total DSB, Glovo Uganda, the Netherlands Embassy, and Pump Station 1. Revenue figures are not publicly disclosed.

Name

City Ambulance

Legal name

City Ambulance Limited

Website

https://cityambulance.net

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

City Ambulance is a privately held East African Emergency Medical Service provider incorporated in Uganda in 2012, operating ground and air ambulances, boat ambulances, mobile labs, occupational health services, first aid training, and site-clinic management across Uganda, Tanzania, and forthcoming markets in Zanzibar and Malawi, with primary enterprise and government clients in oil & gas, mining, construction, and public-sector emergency response.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulance Services (621910), Emergency and Other Relief Services (624230)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Transportation Services (4700)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

Ambulance Fleet, Equipment & Logistics Services (HLAFANAN), Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ), Emergency Management & Disaster Response (EOC, Civil Defense) (BPAIAGAE), Medical Emergency Response & On-site First Aid/Paramedics (BPABANAG)

Keywords

• Emergency medical services
• Medical evacuations
• Ambulance services
• First aid training
• Occupational health services

Headquarters

HQ city

Kampala

HQ country

Uganda

HQ region

Africa

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Emergency Medical Services: 24/7 emergency response including medical evacuations, patient transfers, and on-site emergency care. Revenue from base charges, mileage fees, and procedures/supplies administered during transport.
2. First Aid Training Programs: Comprehensive first aid training for individuals, families, schools, organizations, and healthcare workers. Training includes CPR, AED use, wound management, and emergency response techniques. Certificates valid for 2 years.
3. Medical Equipment & Supplies: Sale and distribution of ambulances, pharmaceutical supplies, medical equipment, first aid kits, AEDs, firefighting equipment, and PPE. Includes installation, maintenance, and after-sales support.
4. Occupational Health Services: Pre-employment and routine medical screening including vision screening, drug testing, lung function testing, audiometric testing, and physical examinations for corporate clients in oil, gas, mining, and logistics sectors.
5. Event Medical Support: On-site medical coverage for events including qualified paramedics, nurses, doctors, and ambulance standby. Competitive rates with flexible packages based on event size and budget.
6. Site Clinic Management: Remote and onsite clinic operations including staffing, medical supply management, quality assurance, clinic licensure, and medical equipment maintenance.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

City Ambulance is a specialized Emergency Medical Service (EMS) provider offering prompt, professional, and affordable basic and advanced life support across East Africa. Core offerings include ground and air medical evacuations, first aid training programs, occupational health screening, remote site medical support, event medical coverage, and the supply of ambulances and medical equipment. Operations are anchored by multiple 24/7 dispatch centers in Uganda and Tanzania, serving industries such as oil & gas, mining, construction, healthcare, education, and event organizers, as well as individual consumers.

Product overview

City Ambulance is an Emergency Medical Service (EMS) provider offering a portfolio of integrated emergency and healthcare services across Uganda and Tanzania. The core offering includes medical evacuations (ground and air ambulance), first aid training programs, occupational health services, site medical support, medical supplies, and event medical coverage. Supporting products include specialized vehicles (ground ambulances, boat ambulances, mobile laboratory vans) and advanced medical equipment. Training services span from basic first aid to advanced certifications (ACLS, ATLS, ITLS). The company operates with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 certifications and serves industries including oil and gas, mining, construction, healthcare, education, and media/entertainment.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Evacuations Emergency medical evacuation services for patients requiring urgent care in accessible and remote locations, including inter-hospital transfers, hospital-to-airport transfers, and repatriation services. Backed by 15+ years of experience and a 99% safety record.
• First Aid Training Comprehensive skills-based first aid training for individuals, families, schools, and organizations. Programs cover CPR, AED use, bleeding/burns/fractures, choking/fainting/seizures, and emergency response, with certificates valid for 2 years.
• Occupational Health Services Pre-employment and routine medical screening for corporate clients in oil and gas, mining, and logistics sectors. Includes vision screening, drug of abuse testing, lung function testing, audiometric testing, and physical examinations.
• Site Medical Support Onsite and remote medical services for companies operating in high-risk and remote locations, including emergency medical care, medical staffing, equipment provision, and staff training programs.
• Medical Supplies Supply and distribution of pharmaceutical products, medical equipment, and specialized vehicles including ground ambulances, boat ambulances, and mobile laboratory vans for hospitals, healthcare institutions, and corporate organizations. Includes installation, maintenance, and after-sales support.
• Event Medical Support Medical coverage for events including concerts, festivals, sports competitions, and corporate gatherings, with qualified paramedics, nurses, doctors, and ambulance standby. Competitive rates with flexible packages based on event size and budget.
• Air Ambulance Services Domestic and international air ambulance facilitation using fixed-wing aircraft and helicopters in collaboration with air ambulance service providers for time-critical patient transport.
• Boat Ambulances Specialized ALS and BLS watercraft ambulances providing advanced or basic life support to patients in emergency situations in water regions with limited road or hospital access.
• Mobile Laboratory Vans Customized mobile laboratory vans for infection surveillance in remote sites, enabling rapid testing and diagnosis of infectious diseases such as COVID-19, malaria, tuberculosis, HIV, and Ebola.
• Site Clinic Set Up and Management Remote and onsite clinic management services including deployment of qualified medical personnel, setup, consumables replenishment, and management with advanced telemedicine technology.
• Medical Training Programs Advanced medical training including First Aid/Basic Life Support (BLS), Advanced Trauma Life Support (ATLS), Advanced Cardiac Life Support (ACLS), Pre-hospital Trauma Life Support (PHTLS), AED courses, and Major Incident Management courses.

Quantifiable outcome

• 99% safety record in medical evacuations over 15+ years
• +2 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered major and core.

• Total DSB (Drilling Support Base)majorStrategic or Co-development Partner · 20 April 2024Participation in World Safety Day celebrations at Total DSB in Buliisa, showcasing ambulance capabilities and demonstrating emergency readiness. Provides ongoing medical support for oil and gas operations.
• Air Ambulance Service ProviderscoreTechnology or IntegrationCollaboration with air ambulance service providers for domestic and international medical evacuations using both fixed-wing aircraft and helicopters. Enables seamless patient transport from remote locations to specialized medical facilities.
• Healthcare Facilities & HospitalscoreStrategic or Co-development PartnerPartnership network with hospitals and healthcare facilities for patient transfer, admission coordination, and continuity of care. Ambulances regularly transfer patients to and from hospitals as part of seamless transport operations.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Netcare 911: South Africa's largest private emergency medical service and ambulance provider with cross-border operations in Southern Africa. Comparable on private EMS delivery model, inter-facility transfers, and occupational health, though operating primarily in Southern rather than East Africa.
• ER24: South African private EMS and ambulance provider offering emergency response, inter-hospital transfers, and occupational health. Comparable on the private EMS operating model, though focused on the South African market rather than East Africa.
• Medical Rescue International: African-based provider of remote-site medical services, medical evacuations, and occupational health for mining and energy sectors. Comparable on remote-site medical support and evacuation services to oil & gas and mining clients in Africa, though focused on Southern Africa.

Broad incumbents

• International SOS: Global leader in medical assistance, evacuation, and occupational health for corporate clients operating in remote and high-risk environments. Comparable as a much larger incumbent serving oil & gas and mining majors in Africa with air and ground evacuation capabilities.
• Acadian Ambulance: One of the largest privately held EMS companies in the United States, offering ground and air ambulance, occupational health, and safety training. Comparable as a diversified private EMS operator with multiple service lines (transport, training, occupational health, air ambulance).
• Falck Group: Denmark-based global EMS and ambulance services operator with presence in multiple geographies. Comparable as a large incumbent offering ambulance services, occupational health, and emergency response, though with broader geographic focus and deeper capital base than City Ambulance.

Direct peers

• AAR Healthcare: Operates outpatient clinics, occupational health services, and emergency response across East Africa including Uganda and Tanzania. Comparable on occupational health, corporate medical services, and regional clinic/ambulance footprint in City Ambulance's core geographies.
• St John Ambulance Kenya: Provides ambulance services, first aid training, and emergency response across Kenya and East Africa. Directly comparable on ambulance services, first aid training, and event medical coverage, though structured as a humanitarian organization rather than a private company.
• AMREF Flying Doctors: East Africa's leading air and ground ambulance and medical evacuation provider, operating across Kenya, Tanzania, Uganda, and the broader region. Directly comparable as a regional private EMS operator offering evacuations, occupational health, and air ambulance services to corporate and government clients.

Others

• AMREF Health Africa: Africa's largest health NGO with extensive training, health systems strengthening, and community health programs across East Africa. Comparable on first aid training programs and health workforce development, though structured as a nonprofit rather than a commercial operator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CityAmbulance
• Facebookfacebook.com/CityAmbulanceUganda
• LinkedInlinkedin.com/company/cityambulanceug
• Instagraminstagram.com/cityambulance

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City Ambulance