What Claro Puerto Rico does

Claro Puerto Rico is a comprehensive telecommunications provider serving residential and business customers across Puerto Rico. It operates mobile voice and data services over a 5G cellular network, fixed telephony and fiber-optic internet (GPON, up to 1Gbps symmetric) and copper/wireless connectivity for homes and businesses, and cloud-based television (Claro TV+) with cloud DVR and Android TV 4K set-top boxes. The company also offers enterprise solutions including WAN/LAN networking, MPLS data links, Mobile Device Management (MDM), managed CCTV (Video Cámaras Administradas), Smart WiFi, and a Claro Cloud portfolio integrating Microsoft Azure, Microsoft 365, Google Workspace, Cloud PBX, and cloud backup/security services, alongside sector-specific solutions for Government, Healthcare, Hospitality, Education, and Restaurants.

Revenue is generated through subscription-based recurring fees across mobile (postpaid UPDATE plans, prepaid, multiline family plans), fixed (internet, telephony, bundled 2Play/3Play), TV streaming, managed enterprise services, and device financing (Apple, Samsung, Motorola). Go-to-market combines owned Tiendas Claro retail stores, Centros de Atención al Cliente, Kioskos, authorized agents, online store (tienda.claropr.com), telemarketing, and WhatsApp-based AI support (ClaroBot). The Claro Full convergence program bundles fixed and mobile services with retention incentives. Claro Puerto Rico is a wholly-owned subsidiary of América Móvil (NYSE: AMX), the largest telecommunications group in Latin America operating across 17 countries, providing regional scale, roaming reach to 200+ countries, and shared technology investment. The company employs 1,001-5,000 people and is headquartered in Guaynabo/San Juan, Puerto Rico.

Name

Claro Puerto Rico

Legal name

Claro Puerto Rico

Website

https://claropr.com

Company type

Private

Founded year

1914

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Claro Puerto Rico is a leading telecommunications provider offering mobile, fiber-optic internet, fixed telephony, TV streaming, and enterprise cloud/managed services to residential and business customers across Puerto Rico, operating as a subsidiary of América Móvil.

Ownership category

akta.pro rank

Headquarters

HQ city

Guaynabo, Puerto Rico

HQ country

Puerto Rico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Mobile Services: Recurring subscription revenue from mobile voice, data, and text services including postpaid plans (Update, Update Plus, Financing), prepaid plans, and family/multiline plans with 5G connectivity.
2. Fixed Services: Recurring revenue from fixed telephony (landline), internet (copper, fiber optic, wireless), and bundled 2Play/3Play packages combining voice, internet, and TV services.
3. Claro TV+ Streaming: Subscription-based TV streaming service with cloud DVR and on-demand content.
4. Device Sales: One-time revenue from sales of smartphones (Apple, Samsung, Motorola), accessories, tablets, and wearable devices through retail stores and online store with installment payment options.
5. Enterprise IT Services: Managed services including WAN/LAN networking, Managed Network Services (MNS), cloud infrastructure, security services, and professional services for business customers.
6. Claro Rescate (Roadside Assistance): Monthly subscription at $5.99 for vehicle roadside assistance including towing, battery jump, fuel delivery, tire change, locksmith, and additional emergency services.
7. Claro Club Loyalty Program: Free loyalty program generating engagement and retention value through partner merchant discounts and experiences.

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels10 records

Core offering

Claro Puerto Rico is a telecommunications service provider delivering mobile (5G voice and data), fixed telephony, fiber optic and wireless internet up to 1000 Mbps, and streaming TV (Claro TV+) to residential consumers, alongside enterprise connectivity, cloud, security, and managed IT services (Claro Cloud, MPLS, MDM, Smart WiFi) for businesses and government. As a subsidiary of América Móvil, it leverages converged fixed-mobile bundles (Claro Full) to sell devices, subscriptions, and managed services across an omnichannel retail and digital footprint.

Product overview

Claro Puerto Rico operates as a comprehensive telecommunications provider offering a platform-plus-modules architecture serving both residential (Personas) and business (Empresas) segments. The core mobile services include UPDATE (Pospago), Prepago, and multiline family plans, while home services encompass Fibra Óptica internet, Claro TV+ streaming, and Telefonía Fija. The business portfolio extends to enterprise connectivity solutions (Internet Fijo, Internet Fibra Óptica, WAN/LAN, MPLS), cloud services (Claro Cloud Empresarial, Microsoft Azure, Microsoft 365, Google Workspace), managed security (Video Cámaras Administradas, Smart WiFi, Claro Backup), and industry-specific solutions. The convergent service program Claro Full bundles fixed and mobile services with benefits like double speed and double data. ClaroBot serves as the AI-powered customer service interface across all channels.

Differentiator

Problem solved

Functional benefit

Brands

• Claro Rescate: Roadside assistance service including towing, battery charging, fuel delivery, tire change, and locksmith services
• Claro TV+
• Claro Full
• Claro Cloud
• Claro Club
• ClaroBot
• Claro Office
• Claro Drive

Quantifiable outcome

• Up to 1000 Mbps symmetric fiber optic internet speeds
• +3 more outcomes

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature5 records

Partnerships

One partnership is on record.

• América MóvilflagshipOthersClaro Puerto Rico is a subsidiary of América Móvil, the largest telecommunications company in Latin America and one of the largest worldwide. América Móvil operates across 17 countries including Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, USA, Guatemala, Honduras, Nicaragua, Paraguay, Peru, Dominican Republic, and Uruguay. The parent company provides regional scale, technology investment, and operational support.

Scale indicators6 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Millicom (Tigo): LatAm-focused fixed and mobile telecom group operating under the Tigo brand. Comparable as a fellow Latin American converged telecom operator with similar ARPU and infrastructure economics.
• Telefónica (Movistar): Global telecom incumbent with mobile and fiber operations across Latin America. Comparable as a multinational converged telecom operator with overlapping enterprise and consumer product portfolios.
• T-Mobile US: Operates mobile services in Puerto Rico as one of the U.S. national MNOs. Comparable as a direct mobile competitor in the PR market, with national-scale device financing, postpaid plans, and 5G marketing reach.
• AT&T: U.S. incumbent MNO with mobile and business connectivity services available in Puerto Rico. Comparable as a national-scale mobile and enterprise connectivity competitor in the same territory.
• Comcast: U.S. cable and broadband incumbent with Xfinity mobile. Comparable as a large incumbent cable/telco peer with converged residential broadband, TV, and mobile offerings that compete with similar product categories.
• Liberty Latin America: Parent of Liberty Communications PR and operator of fixed/mobile services across the Caribbean and Latin America. Comparable as a regional telecom group competing in overlapping geographies and product categories.
• Verizon: U.S. incumbent MNO providing mobile and enterprise services in Puerto Rico. Comparable for mobile, 5G, and enterprise managed services competition in the PR market.

Regional players

• Digicel: Caribbean-focused mobile and fixed telecom operator. Comparable as a regional telecom peer operating in neighboring Caribbean markets with overlapping roaming and converged service strategies.
• Cable & Wireless Communications (Flow): Caribbean fixed/mobile operator offering Flow-branded broadband, TV, and mobile services. Comparable as a regional converged telecom peer in neighboring Caribbean territories.

Direct peers

• Liberty Communications of Puerto Rico: Principal fixed-line, broadband, cable TV, and mobile competitor in Puerto Rico. Directly comparable on converged residential and SMB telecom services within the same single-market geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/claro-puerto-rico

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Claro Puerto Rico