Canadian Mental Health Association Durham

What Canadian Mental Health Association Durham does

Canadian Mental Health Association Durham is a non-profit charitable organization (Registration #11883 4084 RR0001) operating an integrated mental health and primary care hub out of its headquarters at 60 Bond Street West, Oshawa, Ontario. Founded as a regional branch of the national Canadian Mental Health Association (established 1918), the Durham branch has served Durham Region for more than 60 years, with a service area spanning Oshawa, Whitby, Ajax, Pickering, Clarington, Brock, Uxbridge, and Scugog. The organization operates a 51-100 person staff delivering 15+ programs across four service pillars: mental health and case management (Assertive Community Treatment Team, Case Management and Community Services, Community Treatment Orders, Community Connection Services, Client and Family Centered Care), supportive housing (Community Homes for Opportunity, CREATE Program with Ontario Shores, Transitional Rehabilitation Housing Program for NCR-status clients), justice-involved peer support (MAPS Program with probation/parole clients), and primary care (Nurse Practitioner-Led Clinic, Consulting Physician services, on-site Bond Street Pharmacy, Ontario Telemedicine Network virtual care, Positive Care Clinic for HIV/AIDS/Hepatitis C). Education-based programming is delivered through the Recovery College Wellness Centre, and bilingual outreach to Francophone communities is provided via French Language Services.

The organization's core technology footprint is intentionally modest: it does not operate a proprietary software platform, relying instead on standard healthcare IT for electronic records, on-site laboratory services, and the Ontario Telemedicine Network for virtual specialty access (which the source material notes has enabled more than 100,000 patients to connect with specialists virtually). Walk-in intake is delivered without appointment through Community Connection Services, with parallel virtual and phone intake pathways; 24/7 crisis access is provided via the Crisis Access Linkage Line, Crisis Hotline, and Distress Centre Durham. Approximately three-quarters of Assertive Community Treatment services are delivered outside the CMHA office, in clients' homes and community settings.

CMHA Durham is funded primarily through Ontario government grants and Ministry of Health (OHIP) funding for the Positive Care Clinic and Nurse Practitioner-Led Clinic, with charitable donations providing supplemental support for housing, community education, recovery programming, food security, and primary care. All services are provided free of charge to clients regardless of ability to pay, with no client fees, tiers, or billing. The go-to-market motion is community-led: clients are acquired through walk-in intake, self-referral, hospital discharge pathways (H2H with Lakeridge Health), justice system referrals (probation/parole through MAPS and TRHP), and partner organization referrals (Ontario Shores, Back Door Mission, Feed the Need, school boards). Marketing is primarily community-focused — events (Spotlight of Hope Fundraising Gala, Pride), earned media, social media (Twitter, Facebook), and partnership-driven referral — rather than paid digital acquisition.

Name

Canadian Mental Health Association Durham

Legal name

Canadian Mental Health Association Durham

Website

https://cmhadurham.ca

Company type

Private

Founded year

1961

Operating status

Operating

Headcount range

51–100 employees

Short description

Canadian Mental Health Association Durham is a non-profit integrated mental health and primary care hub serving Durham Region, Ontario. It delivers free mental health, addiction, supportive housing, and primary care services through 15+ programs, including an Assertive Community Treatment Team, an on-site clinic and pharmacy, and recovery education.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Offices of Mental Health Practitioners (except Physicians) (62133), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Health Services (8000), Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093), Services-Membership Organizations (8600)

akta.pro industry

PRIMARYHLAFACAA

Outpatient Mental Health Clinics & Counseling Centers

Healthcare & Life Sciences/Healthcare Providers & Systems/Behavioral Health & Substance Use Treatment

SECONDARYBPAGAEAG

Disability Services & Independent Living Support

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAIAJAI

Non-Communicable Disease Prevention & Chronic Disease Programs

Business & Public Services/Public Sector & Government Administration/Public Health Administration & Regulation

SECONDARYBPADAIAK

Non-Communicable Diseases (NCDs) & Mental Health Programs

Business & Public Services/International Organizations & Development/Global Health & Population Programs

Keywords

• Community mental health services
• Primary care clinic
• Supportive housing programs
• Addiction recovery support
• Peer support services

Headquarters

HQ city

Oshawa, Ontario

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Funding & Grants: CMHA Durham is primarily funded through government grants and health system funding. The organization states that community-based organizations providing mental health services are not financially prioritized by government, making donations necessary to supplement core funding for consistent quality healthcare and affordable housing.
2. Donations & Charitable Contributions: Individual and corporate donations fund programs and services including affordable housing, community education, recovery and substance use support, primary care services, and food security initiatives. Donations are the primary supplemental revenue source beyond government funding.
3. Ontario Ministry of Health (OHIP-Funded Primary Care): The Positive Care Clinic is fully funded by the Ontario Ministry of Health (OHIP), covering HIV, AIDS, and Hepatitis C treatment services. The Nurse Practitioner-Led Clinic operates within the publicly funded healthcare framework.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Canadian Mental Health Association Durham operates as an integrated Mental Health and Primary Care Hub in Durham Region, Ontario, delivering community-based mental health, addiction, supportive housing, and primary care services. The organization provides case management, assertive community treatment, peer support, transitional and supportive housing, nurse practitioner-led primary care, on-site pharmacy, telemedicine, specialized HIV/Hepatitis C care, recovery education, and French Language Services. Services are provided free of charge to clients, regardless of ability to pay, through government funding and charitable donations.

Product overview

Canadian Mental Health Association Durham operates as an integrated Mental Health and Primary Care Hub offering a comprehensive portfolio of mental health, addiction, and primary care services. The organization provides two main service streams: mental health and housing services (Assertive Community Treatment Team, Case Management and Community Services, Community Treatment Orders, Community Connection Services, Community Homes for Opportunity, Client and Family Centered Care, CREATE Program, MAPS Program, and Transitional Rehabilitation Housing Program), and primary care services (Nurse Practitioner-Led Clinic, Consulting Physician, Bond Street Pharmacy, Positive Care Clinic, Ontario Telemedicine Network). The hub model enables integrated access through Community Connection Services as the first point of contact, with complementary educational programming through the Recovery College Wellness Centre and French Language Services for Francophone clients. Services are delivered through an integrated hub model allowing case managers to connect clients to multiple internal programs including the Recovery College Wellness Centre and Nurse Practitioner-Led Clinic.

Differentiator

Problem solved

Functional benefit

Products and services

• Assertive Community Treatment Team (ACTT) A multi-disciplinary mobile team of healthcare professionals providing in-home and community-based wraparound support for individuals with serious mental illness requiring long-term intensive care, with three-quarters of ACT services delivered outside the CMHA office.
• Case Management and Community Services Flexible case management services offering assessments, recovery plan development, medication management, family support, life skills guidance, and referrals to help individuals manage mental health while living and working in the community.
• Community Treatment Orders A community-based alternative to psychiatric hospitalization, allowing individuals with serious mental illness and repeated hospitalization history to receive treatment and follow-up care in their community through a structured treatment plan.
• Community Connection Services The first point of contact for anyone seeking mental health or physical health assistance, providing intake assessments and referrals to appropriate CMHA Durham programs or other service providers within Durham Region.
• Community Homes for Opportunity (CHO) A recovery-oriented supportive housing program providing 24-hour mental health care for individuals with serious mental illness who are experiencing or at risk for homelessness, offering both in-home and community support services throughout Durham Region and Greater Toronto Area.
• Client and Family Centered Care Support and information services for caregivers and family members of individuals with mental health and/or addiction issues, including case management services and a Client Caregiver Family Advisory Committee for feedback.
• Collaborative Residents Enabling Assisted Transitional Engagement (CREATE) Program High-support transitional housing for Ontario Shores clients in partnership with Ontario Shores Centre for Mental Health Sciences, providing intensive services and 24/7 support for complex Alternate Level of Care clients to successfully reintegrate into the community.
• Mental Health and Addictions Peer Support (MAPS) Program One-on-one peer support service for individuals with a probation or parole officer, connecting them with peers who have similar life experiences to address mental health and addiction issues and develop meaningful community connections.
• Transitional Rehabilitation Housing Program (TRHP) Safe, affordable housing program for individuals with Not Criminally Responsible (NCR) status, providing recovery-oriented support staff and promoting independent living through high- and medium-support housing options and assigned Transitional Case Managers.
• Nurse Practitioner-Led Clinic (NPLC) Medical and mental health care clinic offering comprehensive services including annual health reviews, laboratory services, immunizations, disease management, screenings, reproductive health care, mental health care, foot care, and light therapy for the entire family.
• Bond Street Pharmacy On-site pharmacy providing prescription fills, over-the-counter medications, diabetes education, and smoking cessation counselling, open to the public with affordable dispensing fees.
• Ontario Telemedicine Network (OTN) Video-based telemedicine service enabling clients to connect with care providers and specialists from home, removing barriers to accessible healthcare for those unable to visit traditional clinics.
• Positive Care Clinic Comprehensive clinic for individuals with HIV, AIDS, or Hepatitis C diagnosis, offering individual assessment, follow-up care, nutrition and medication counselling, bloodwork, prescriptions, and diagnosis education programs, fully funded by OHIP.
• Recovery College Wellness Centre (RCWC) Education-based mental health program offering interactive courses focusing on recovery, personal development, and resilience with offerings including Art Therapy, Peer Support, Life Skills, and Trans & Non-Binary Support Groups across five areas of study.
• French Language Services French-language mental health navigation and short-term support services including system navigation, community referrals, brief mental health support, family caregiver support, school outreach, and health promotion workshops in French.
• Consulting Physician Services Expert medical consultation services provided by Dr. David McNeill supporting the Nurse Practitioner-Led Clinic, with expertise in mental health and medical care.

Quantifiable outcome

• OTN has enabled over 100,000 patients to connect with specialists and care providers virtually
• +1 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered major, minor and core.

• Durham PsychotherapymajorStrategic or Co-development Partner · 1 March 2026Partnership to deliver Black Community Wellness Groups — a series of wellness groups designed to support, uplift, and empower members of the Black community. Includes Brotherhood, Masculinity & Connection (men's wellness group) and Relationships, Boundaries & Community Care (open group), creating culturally safe spaces for identity, emotional wellbeing, and community connection.
• Lighthouse LabsminorGTM or Marketing Partner · 1 January 2023Partnership with CMHA's Mental Health Works program to deliver 'Strategies for Promoting Mental Wellness' workshops for tech sector workers, newcomers, and equity-seeking groups. Funded by the Government of Canada's Sectoral Workforce Solutions Program (ICT Boost initiative).
• Ontario Shores Centre for Mental Health SciencescoreStrategic or Co-development PartnerCollaborative partnership through the CREATE Program (Collaborative Residents Enabling Assisted Transitional Engagement), providing transitional high-support housing for Ontario Shores clients who are reintegrating into the community. CREATE serves very complex, Alternate Level of Care (ALC) clients with intensive services and 24/7 support in a community-based setting. Dr. David McNeill also serves as Medical Director at Ontario Shores.
• Lakeridge Health OshawacoreStrategic or Co-development PartnerPartnership for Community Treatment Orders (CTO) program and Hospital to Home (H2H) Case Management program. H2H aims to reduce ER visits and rehospitalization for acute/chronic mental health issues by connecting patients at Lakeridge Health Oshawa with CMHA Durham services upon discharge.
• Ministry of the Solicitor GeneralcoreStrategic or Co-development PartnerGovernment partner providing services to justice-involved individuals. CMHA Durham serves individuals under the Ministry's jurisdiction through the MAPS Program (peer support for those with probation/parole officers) and the Transitional Rehabilitation Housing Program (for individuals with Not Criminally Responsible status).
• Ontario HealthcoreStrategic or Co-development PartnerOntario's healthcare system agency that oversees the administration of the province's healthcare system, including health care planning and delivery. CMHA Durham operates within the Ontario Health system framework as a community mental health center.
• Region of DurhamcoreStrategic or Co-development PartnerMunicipal government of Durham Region that oversees essential community services including transit, maintenance, and economic development. CMHA Durham is situated within and serves the Durham Region community.
• Back Door MissionmajorStrategic or Co-development PartnerLow-barrier hub for wrap-around supports serving individuals facing homelessness, housing insecurity, mental health/addiction challenges, and food access concerns. Provides complementary services to CMHA Durham clients with complex needs.
• Scarborough Health NetworkmajorStrategic or Co-development PartnerNetwork of hospitals and community-based satellite sites delivering full-service care including emergency departments and mental health care. Extends CMHA Durham's care network beyond Durham Region.
• Bond Street PharmacycoreStrategic or Co-development PartnerIndependently owned and operated pharmacy providing complete pharmacy services to the Durham Region, including prescription refills, renewals, transfers, and over-the-counter medications. Operates on-site at CMHA Durham with extended Tuesday hours.
• Feed the NeedmajorStrategic or Co-development PartnerNon-profit hunger relief ministry addressing community needs through weekly cookouts, social events, disaster relief 'Go Teams', and faith-based supports. Addresses food insecurity among CMHA Durham clients and the broader Durham Region community.
• French Language Services Contact Staff (Mireille Huneault, Sabrina Mukendi)coreStrategic or Co-development PartnerBilingual staff providing French Language Services including navigation, short-term mental health support, community outreach to francophone school boards in Durham and Peterborough, and health promotion/education workshops in French.

Scale indicators4 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• Centre for Addiction and Mental Health (CAMH): Canada's largest mental health and addiction teaching hospital, offering a much broader portfolio of inpatient, outpatient, and research services. While not a direct community-based competitor, CAMH sets the standard for integrated mental health and primary care that CMHA Durham is emulating at the community level.
• Waypoint Centre for Mental Health Care: Ontario specialty mental health hospital providing inpatient, outpatient, and forensic mental health services including programs for NCR-designated individuals. Comparable in its service to justice-involved populations and complex mental health cases, though at institutional rather than community scale.
• St. Joseph's Healthcare Hamilton: Major Ontario hospital network with significant mental health and addiction services portfolio, including inpatient beds, outpatient clinics, and community-based programs. Comparable in mission but operates at institutional scale rather than community-based regional model.
• Family Services Toronto: Large Toronto non-profit delivering community-based social services including counseling, settlement, and family support. Comparable in non-profit community services delivery model and GTA-area operations, though with broader social services rather than specialized mental health focus.

Direct peers

• Canadian Mental Health Association York Region: CMHA branch serving York Region with similar community mental health and addiction services portfolio. Operates within the same CMHA Ontario system, providing a directly comparable regional peer in the GTA-adjacent geography.
• Canadian Mental Health Association Ottawa: CMHA branch serving Ottawa with comparable mental health service delivery, fundraising operations, and Ontario Health system integration. Represents another Ontario CMHA branch operating the same business model in a different regional market.
• Progress Place: Toronto-based non-profit providing community-based mental health recovery services through a clubhouse model, including housing support, vocational programs, and social recreation. Operates at smaller scale than CMHA Durham but with directly comparable mission and community mental health delivery approach.
• Canadian Mental Health Association Toronto: Sister CMHA branch operating a comparable integrated community mental health model in Toronto with case management, supportive housing, primary care partnerships, and recovery education. Same governance structure under CMHA Ontario and similar funding mix of government grants and donations.
• Canadian Mental Health Association Peel Dufferin: Adjacent Ontario CMHA branch serving Peel and Dufferin regions with parallel service mix including case management, supportive housing, addiction services, and primary care integration. Most structurally comparable peer given shared CMHA Ontario framework.

Others

• Ontario Shores Centre for Mental Health Sciences: Ontario specialty mental health hospital and CMHA Durham's core CREATE Program partner. Comparable in its mental health mission and serves overlapping populations, but operates primarily at inpatient/acute level rather than community-based integrated care. Included as ecosystem partner rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/CMHADurham
• Facebookfacebook.com/cmha.durham
• LinkedInlinkedin.com/company/canadian-mental-health-association-durham

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Canadian Mental Health Association Durham