Community Migrant Resource Centre

What Community Migrant Resource Centre does

Community Migrant Resource Centre (CMRC) is a non-profit incorporated association established in 1996 and headquartered in Parramatta, New South Wales, Australia. The organization delivers culturally responsive settlement, youth, and family services to migrants, refugees, and humanitarian entrants across Greater Sydney, operating from three physical offices in Parramatta, Bella Vista, and Ryde. Its service portfolio spans Settlement Programs, Youth Programs, Family Inclusion & Wellbeing (delivered with CAFS), Towards Belonging, Capacity Building Hubs, Specialised & Intensive Services, Networks & Community Support, an Integration Workforce Employment (IWE) program, Migration Advice, Multicultural Inclusion Packages, a Participatory Arts Practice Unit, a Research Unit, and an Emergency Relief Program. CMRC also runs the annual Multicultural Business Connect Conference and Expo, funded by the NSW Department of Industry, and in June 2024 launched the Champions for Change membership programme for industry leaders.

CMRC's underlying technology stack is minimal: the organization maintains a content-managed website (cmrc.com.au), an Online Donation Platform accepting credit card and EFT payments, an Online Referral Form for self-referrals and service-provider referrals, and a Membership Registration portal. No commercial SaaS product, API, SDK, or proprietary software is sold; no patents, trademarks, or AI/ML capabilities are disclosed. Service delivery is fundamentally face-to-face and human-mediated, with digital channels functioning as intake and administrative infrastructure rather than core product technology.

The organization's revenue model is donation- and grant-driven rather than commercial. Income is sourced from tax-deductible donations (all donations over $2 are deductible under ABN 89 786 937 360), government grants (including from the NSW Department of Industry), and memberships priced at $20/year for individuals and $100/year for organizations. There are no disclosed client fees for core services, no commercial product sales, and no disclosed revenue figures. Acquisition is community-led via self-referral, service-provider referral, community outreach, word-of-mouth, the Champions for Change membership channel, and earned media coverage.

Name

Community Migrant Resource Centre

Legal name

Community Migrant Resource Centre

Website

https://cmrc.com.au

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Community Migrant Resource Centre is an Australian non-profit, established in 1996, delivering culturally responsive settlement, youth, and family services to migrants, refugees, and humanitarian entrants across three offices in Greater Sydney, funded by donations and government grants.

Ownership category

akta.pro rank

Product category

Migrant and refugee settlement services

NAICS

Individual and Family Services (6241), Child and Youth Services (62411)

SIC

Services-Social Services (8300)

akta.pro primary industry

Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI)

akta.pro secondary industries

Immigrant & Refugee Workforce Integration Programs (EDAAAOAJ), Refugee & Migrant Integration Enterprises (Livelihoods, Services) (BPAGALAN), Refugee & Immigrant Support Services (BPAGAEAI)

Keywords

• Migrant settlement services
• Refugee support programs
• Humanitarian entrant assistance
• Multicultural community services
• Family inclusion programs

Headquarters

HQ city

Parramatta

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Donations and charitable contributions: CMRC relies primarily on donations from individuals, organisations, and government grants. All donations over $2 are tax-deductible in Australia. The ABN is 89 786 937 360. No commercial revenue streams are identified.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Community Migrant Resource Centre delivers free, culturally responsive settlement, youth, and family support services to migrants, refugees, and humanitarian entrants in Greater Sydney. Its core offerings span Settlement Programs, Youth Programs, the Family Inclusion & Wellbeing Program, Towards Belonging, Capacity Building Hubs, Specialised & Intensive Services, Networks & Community Support, IWE (Integration Workforce Employment), Migration Advice, Multicultural Inclusion Packages, a Participatory Arts Practice Unit, a Research Unit, and an Emergency Relief Program, all delivered through three physical offices in Parramatta, Bella Vista, and Ryde.

Product overview

Community Migrant Resource Centre (CMRC) is a not-for-profit organization providing culturally responsive settlement services, practical support, and community connections for migrants, refugees, and humanitarian entrants in Australia. The organization operates a multi-service portfolio organized under distinct programs: Settlement Programs and Youth Programs serve as core service delivery arms; the Family Inclusion & Wellbeing Program and Towards Belonging address family support needs; Capacity Building Hubs and Specialised & Intensive Services provide infrastructure and targeted assistance; Networks & Community Support, IWE (Integration Workforce Employment), Migration Advice, and Multicultural Inclusion Packages offer specialized pathways; while the Participatory Arts Practice Unit, Research Unit, and Emergency Relief Program round out supplementary services. Supporting infrastructure includes Champions for Change membership program, an Online Donation Platform, Online Referral Form system, and Membership Registration portal. The organization also hosts events including the Multicultural Business Connect Conference and Expo.

Differentiator

Problem solved

Functional benefit

Brands

• Champions for Change: A membership program for industry leaders championing multicultural Australia.
• Family Inclusion & Wellbeing Program (CAFS)
• Towards Belonging
• Multicultural Business Connect

Products and services

• Settlement Programs Programs delivered to support migrants, refugees, and humanitarian entrants to settle and thrive in Australia. Targeted at newly arrived individuals and families seeking orientation, education, employment, and health support.
• Youth Programs Support services and programs specifically designed for young migrants and refugees. Targeted at young people from migrant and refugee backgrounds.
• Family Inclusion & Wellbeing Program (CAFS) Family support services focused on inclusion and wellbeing for migrant and refugee families, delivered in partnership with CAFS. Targeted at refugee and humanitarian entrant families needing wraparound support.
• Towards Belonging Programs designed to help migrants and refugees develop a sense of belonging in their new communities. Targeted at humanitarian entrant families under the Family Services division.
• Capacity Building Hubs Infrastructure to build organizational and community capacity for multicultural services. Targeted at community organisations and multicultural service providers.
• Specialised & Intensive Services Targeted support services for clients with complex needs requiring intensive assistance. Targeted at migrants and refugees with complex or high-intensity needs.
• Networks & Community Support Community building initiatives connecting migrants and refugees with support networks. Targeted at newly arrived individuals seeking peer and community connections.
• IWE (Integration Workforce Employment) Employment integration services to help migrants enter the workforce. Targeted at migrants and refugees seeking employment and economic participation.
• Migration Advice Guidance and support for migrants regarding immigration and settlement matters. Targeted at newly arrived migrants needing visa, immigration, and settlement guidance.
• Multicultural Inclusion Packages Comprehensive support packages tailored for multicultural communities. Targeted at multicultural community members and partner organisations seeking inclusion support.
• Participatory Arts Practice Unit Arts-based programs to facilitate cultural expression and community engagement. Targeted at multicultural community members.
• Research Unit Research activities to inform and improve migrant and refugee support services. Targeted at policymakers, partners, and internal program design.
• Emergency Relief Program Emergency assistance for migrants and refugees in crisis situations. Targeted at migrants and refugees facing acute hardship or crisis.
• Champions for Change Membership program for industry leaders championing multicultural Australia. Targeted at industry leaders and executives committed to multicultural inclusion advocacy.
• Multicultural Business Connect Conference and Expo Annual conference connecting multicultural businesses and supporting business growth across NSW. Targeted at present and aspiring multicultural business owners across NSW.

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered minor and core.

• Prof Jennifer Westacott (WSU Chancellor)minorOthers · 13 June 2024Prof Jennifer Westacott, WSU Chancellor, served as a distinguished guest of honour at the Champions for Change launch event, sharing insights on leadership and change.
• Hon Andrew Giles (Minister for Immigration, Citizenship, and Multicultural Affairs)minorOthers · 13 June 2024The Hon Andrew Giles, Minister for Immigration, Citizenship, and Multicultural Affairs at Australian Parliament, attended the Champions for Change launch event, endorsing the programme's values.
• The Hon Andrew Charlton MP (Member for Parramatta)minorOthers · 13 June 2024Andrew Charlton MP for Parramatta attended the Champions for Change launch as a local leader committed to community progress.
• Multicultural Business Advisors NetworkcoreStrategic or Co-development Partner · 12 May 2019Multicultural Business Advisors ran 'speed-dating' sessions at the Multicultural Business Connect Conference and Expo, assisting present and aspiring business owners to start and grow their businesses across NSW.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Spectrum Multicultural: NSW-based multicultural NGO providing community development, advocacy, and settlement support to newly arrived migrants and refugees in Greater Sydney. Direct peer to CMRC given overlapping geographic footprint, similar client base, and parallel service offerings.
• AMES Australia: Major migrant and refugee settlement agency operating across Victoria and nationally, providing settlement, English language, employment, and youth services. Comparable to CMRC in core service mix and target population, though with a primarily Victoria-centric footprint.
• Multicultural NSW: NSW Government agency responsible for supporting multicultural communities, providing policy leadership, grants, and community programs in NSW. Directly comparable to CMRC in target beneficiaries, geographic remit, and integration focus, though as a public sector body rather than an NGO.
• Refugee Council of Australia: Australia's national umbrella body for refugees and people seeking asylum, providing advocacy, policy, and community capacity building. Comparable to CMRC in target population and sector leadership, though primarily advocacy-focused rather than direct service delivery.
• Brotherhood of St Laurence: Long-established Australian social justice organization delivering settlement, family, employment, and community inclusion programs, with national reach. Comparable to CMRC in mission, target populations (migrants, refugees, low-income families), and wraparound service model.
• Settlement Council of Australia: National peak body representing settlement service providers across Australia, advocating for the sector and convening member NGOs. Comparable to CMRC as a sector counterpart and fellow member of the Australian settlement services ecosystem.
• Settlement Services International: One of Australia's largest settlement services NGOs, headquartered in NSW, delivering humanitarian settlement, refugee support, employment, and disability services. Most directly comparable to CMRC given overlapping service portfolio, geographic overlap in Greater Sydney, and similar migrant/refugee client base.

Emerging players

• STARTTS: NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors, providing specialized clinical and psychosocial support to refugee clients. Comparable to CMRC's Specialized & Intensive Services arm, with overlapping referral pathways and NSW-based footprint.

Broad incumbents

• Australian Red Cross: Large national humanitarian organization operating migration support programs alongside disaster relief, emergency services, and international aid. Comparable to CMRC on the migration support slice, but operates at vastly greater scale and broader mandate.

Regional players

• Multicultural Communities Council of Illawarra: Regional multicultural settlement NGO serving the Illawarra region south of Sydney with settlement, community development, and advocacy services. Comparable to CMRC in mission and services, but operates in a distinct geographic catchment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CommunityMRC
• LinkedInlinkedin.com/company/community-migrant-resource-centre
• Instagraminstagram.com/communitymrc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Migrant Resource Centre