CoAction

What CoAction does

CoAction (legally Northwest Indiana Community Action Agency, branded CoAction since a May 2024 rebrand) is a 501(c)(3) nonprofit social services organization founded in 1965 and headquartered at 5240 Fountain Drive, Crown Point, Indiana. The organization is the federally and state-designated Community Action Agency for Lake, Jasper, Newton, and Porter Counties; the designated Area I Agency on Aging for Lake, Porter, Pulaski, Jasper, Newton, and Starke Counties; and the WIC Sponsor for six counties. Approximately 112 staff deliver services through more than a dozen office, clinic, and senior-center locations across Northwest Indiana, reaching an estimated 38,000–50,000 individuals annually post-merger.

CoAction's program portfolio is organized around four pillars: Housing (180 affordable rental units across Porter and LaPorte Counties, Housing Choice Voucher administration, Permanent Supportive Housing, weatherization, and HUD-certified housing counseling); Financial Stability (LIHEAP energy assistance, 3:1 Matched Savings, free VITA tax preparation, Community Loan Center small-dollar loans at 18% APR, and foreclosure prevention counseling); Older Adults and Persons with Disabilities (NCQA-accredited Aging & Disability Resource Center, in-home services, dementia resources including the region's only Dementia Friendly Organization certification, senior nutrition serving ~250,000 meals annually to ~16,000 seniors, ombudsman advocacy, benefits enrollment, and AmeriCorps Senior Companions); and Nutrition for Women, Infants, and Children (WIC across 11 clinic locations, plus a January 2025 Diaper Distribution Pilot).

Revenue is overwhelmingly grant-funded through federal and state sources — Community Service Block Grant, LIHEAP, USDA WIC, Older Americans Act, Medicaid Waiver administrative funding, and HUD housing grants — supplemented by individual and corporate donations with a 50% Indiana state tax credit for contributors and modest program fees from affordable rentals and CLC loan interest. The customer base is intentionally low-income and elderly: households at or below 125% of Federal Poverty Guideline, persons age 60+ and persons with disabilities at risk of institutionalization, and pregnant women, infants, and children up to age 5. The organization operates no proprietary technology platform; service delivery is community-embedded through in-person offices, satellite WIC clinics, senior centers, and online intake forms.

Name

CoAction

Legal name

Northwest Indiana Community Action Agency

Website

https://coaction.care

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

101–250 employees

Short description

CoAction is a 501(c)(3) nonprofit social services agency serving Northwest Indiana, designated as the Community Action Agency, Area Agency on Aging, and WIC Sponsor for six counties, delivering housing, financial stability, aging/disability, and nutrition programs to 38,000–50,000 low-income, elderly, and maternal-infant clients annually.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Membership Organizations (8600), Personal Credit Institutions (6141), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industries

Consumer Credit Counseling & Budgeting (FSAEAFAA), Down Payment Assistance (DPA) & Homebuyer Subsidy Programs (FSALAKAE)

Keywords

• Community action services
• Affordable housing programs
• Aging disability support
• Financial assistance programs
• Senior nutrition services

Headquarters

HQ city

Crown Point

HQ country

United States

HQ region

North America

Offices15 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Grants & Contracts: CoAction receives federal and state funding including Community Service Block Grant (CSBG), Low-Income Home Energy Assistance Program (LIHEAP), WIC funding through USDA, Older Americans Act funding, Medicaid Waiver administrative funding, and HUD housing grants. This constitutes the primary revenue source for a designated Community Action Agency and Area Agency on Aging.
2. Program Service Fees: Modest program fees are generated from affordable rental units, housing choice voucher administration, and tax credit purchases by organizations. Revenue is reinvested into community programs.
3. Donations & Philanthropy: Individual donations, corporate sponsorships, and foundation grants supplement government funding. The organization runs fundraising campaigns, sponsorships for events (Reimagine Conference, Trivia Night), and tax credit programs where donors receive Indiana state tax credits worth 50% of their contribution.
4. Community Loan Center (CLC) Interest Income: The Community Loan Center program generates interest income and administrative fees ($20 per loan) from small-dollar loans (18% interest, $400-$1,000) to employees of participating employers, as an alternative to predatory payday lending.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

CoAction is a nonprofit community action agency that delivers free or low-cost social services to income-eligible residents of Northwest Indiana. Its core offerings span affordable housing and rental assistance, financial stability programs (energy assistance, matched savings, free tax preparation, small-dollar loans, foreclosure prevention), in-home and community-based services for older adults and persons with disabilities, and nutrition programs including WIC and senior meals. Programs are delivered through administrative offices, WIC clinics, senior centers, and community-based intake across a six-county region.

Product overview

CoAction is a unified social services organization offering comprehensive programs across four core service areas: Housing (affordable rentals, permanent supportive housing, housing choice vouchers, weatherization), Financial Stability (energy assistance, matched savings, free tax preparation, small dollar loans, housing counseling), Older Adults & Persons with Disabilities (aging resource center, dementia services, in-home care, ombudsman, senior companions, benefits enrollment, preventative health), and Nutrition (WIC and senior nutrition programs). The organization serves Northwest Indiana through multiple locations and programs, having rebranded from NWICA in May 2024 following a merger with Housing Opportunities.

Differentiator

Problem solved

Functional benefit

Products and services

• Affordable Rentals Manages 180 apartment units (studios through 3-bedroom) across Porter and LaPorte Counties with rents set for households earning at or below 60% of Area Median Income. Studio $600/month, 1-bedroom $650/month, 2-bedroom $800/month, 3-bedroom $900/month. $30 non-refundable application fee.
• Permanent Supportive Housing Provides stable housing and case management services for families or individuals experiencing homelessness who also have disabilities. Includes the planned Ivy Flats development at 205 Rumely Street in La Porte.
• Housing Choice Vouchers Assists low-income families, older adults, and individuals with disabilities to afford decent housing by subsidizing rent payments to landlords. Waitlist currently closed with a minimum 3-year wait.
• Weatherization Assistance Program Provides home energy efficiency improvements including air-sealing and insulation through the Weatherization Assistance Program in Lake County.
• Energy Assistance Program (EAP) Provides a one-time annual benefit to help households pay for heat and electric bills, funded through the Low-Income Home Energy Assistance Program (LIHEAP).
• Matched Savings Program 3:1 matching savings program helping participants save up to $1,500 over 1–3 years with matching funds up to $4,500 available for qualified assets.
• Volunteer Income Tax Assistance (VITA) Free tax preparation services through IRS-certified volunteers helping individuals earning $68,675 or less annually.
• Community Loan Center (CLC) of Northwest Indiana Small-dollar loan program offering loans from $400 to $1,000 at 18% interest with a 12-month payback period, $20 administrative fee, no credit checks, no collateral, and no prepayment penalties, as an alternative to payday loans.
• HUD-Certified Housing Counseling Free personalized counseling for financing, budgeting, renting, homeownership, credit repair, and foreclosure prevention delivered by HUD-certified counselors.
• Aging & Disability Resource Center (ADRC) Options counseling and navigation services for long-term care planning, Medicaid Waiver programs, and community-based services. NCQA-accredited case management.
• Dementia Resources Dementia outreach and education including Memory Cafes, Dementia Days, Dementia Deliveries, and Dementia Depot lending library. CoAction is the first Dementia Friendly Organization in Northwest Indiana.
• In-Home Services Home and community-based services including care management, meal delivery, personal care assistance, and emergency devices for older adults and persons with disabilities.
• Long-Term Care Ombudsman Program Advocacy services protecting the rights of residents in long-term care facilities including nursing homes and assisted living facilities.
• Senior Companions AmeriCorps Seniors volunteer program providing companionship and assistance including meal preparation, transportation, and respite care for older adults.
• Benefits Enrollment Center Helps Medicare beneficiaries access programs covering food and medications through NCOA Benefits Enrollment Center services.
• WIC (Women, Infants, and Children)
• Senior Nutrition Program Provides approximately 250,000 meals annually to 16,000 seniors aged 60+ through home-delivered meals and group/congregate meal options across six counties.
• Preventative Health Programs Evidence-based health programs including WISE, Chronic Disease Self-Management, Diabetes Self-Management, Matter of Balance, and Enhanced Fitness.

Quantifiable outcome

• Served approximately 38,000–50,000 individuals annually across housing, financial stability, aging, and nutrition programs
• +5 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core and minor.

• Housing Opportunities (HO)coreStrategic or Co-development Partner · 25 July 2023CoAction and Housing Opportunities, a designated Community Housing Development Organization (CHDO), merged on July 25, 2023. The merger expanded services to address all financial and housing stability needs, offering clients a more streamlined experience. The combined entity created opportunities to serve Northwest Indiana more efficiently with more resources directed to serving neighbors in need. The merger was followed by a name change from NWICA to CoAction in May 2024.
• Jasper County Community Services (JCCS)coreStrategic or Co-development PartnerJasper County Community Services partners with CoAction on Dementia Days programming, bringing dementia education and resources to Jasper County residents. The partnership extends CoAction's dementia outreach beyond Lake and Porter Counties into Jasper County.
• AVIVA ValparaisominorStrategic or Co-development PartnerAVIVA Valparaiso partners with CoAction to host Porter County Dementia Days events, providing resources, refreshments, and dementia education programming for the community.
• Newton County Community Services (NCCS)minorStrategic or Co-development PartnerCoAction and NCCS are partnering to bring dementia resources and education to Newton County, with Dementia Days events planned for 2026.
• Geminus CorporationcoreStrategic or Co-development PartnerGeminus Corporation is listed as a board member organization (Nicholas Neal) and Reimagine Conference sponsor. As a community services organization in Lake County, Geminus likely collaborates with CoAction on shared community initiatives and human services programs.
• Centier BankcoreStrategic or Co-development PartnerCentier Bank (Yolanda Davis serves as board member) is a Reimagine Conference sponsor and community partner. CoAction partners with Centier on financial services, matched savings programs, and community development initiatives in Lake County.
• Maximus (Indiana Level of Care Assessment Representative)coreStrategic or Co-development PartnerEffective July 1, 2025, Maximus became the statewide vendor for Indiana Level of Care Assessments, replacing Area Agencies on Aging in conducting assessments. CoAction remains the first point of contact and ongoing support for individuals seeking home and community-based services through PathWays for Aging, Health & Wellness, and Traumatic Brain Injury programs.
• Indiana State Department of Health (ISDH)coreStrategic or Co-development PartnerCoAction serves as the WIC Sponsor for six Northwest Indiana counties under oversight of the Indiana State Department of Health. ISDH provides program guidance, compliance requirements, and funding administration for the WIC program.
• Valparaiso UniversitycoreStrategic or Co-development PartnerValparaiso University hosts the annual Reimagine Conference at Harre Union. Tamara Gingerich from Valparaiso University serves on the AAA Advisory Council. The university provides conference venue and ongoing partnership for professional education events.
• First Financial BankcoreStrategic or Co-development PartnerFirst Financial Bank (Harry Langbehn serves as board member) is a Reimagine Conference sponsor. The bank is a community partner supporting financial stability programs and community development in Lake County.
• NiSource Charitable FoundationminorOthersNiSource Charitable Foundation is a Reimagine Conference sponsor, supporting community events that advance CoAction's mission in Northwest Indiana.
• GeminusminorOthersGeminus sponsors the WISE Program, which teaches older adults about healthy aging, medication management, and substance use prevention.
• CareforthminorOthersCareforth is a Reimagine Conference sponsor supporting CoAction's annual professional development and community engagement event.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CoAction.care
• LinkedInlinkedin.com/company/coaction-care
• Instagraminstagram.com/coaction.care

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CoAction