The Coal Exchange Cardiff

What The Coal Exchange Cardiff does

The Coal Exchange Hotel Cardiff is a luxury boutique hotel operating out of a Grade II* listed Victorian building constructed in 1883 as The Coal Exchange, the historical epicenter of the world's coal trade and site of the world's first £1M deal. Legal entity Eden Grove Properties Limited (Company Registration 12400101, registered in Wales) was incorporated in 2020 and restored the property into a 74-bedroom boutique hotel located in Cardiff Bay's Mount Stuart Square. The asset is structurally protected from competitive replication by its listed-building status and preserves original period features including ornate chandeliers, wood panelling, and high ceilings across seven room categories ranging from Double Rooms to a Presidential Suite, plus the Aura on-site restaurant.

The business operates three integrated revenue streams: overnight accommodation, events (weddings and corporate meetings), and on-site food and beverage. Accommodation uses a tiered pricing model with both flexible-with-deposit and non-refundable advance rates; weddings are sold through four packaged tiers (Happy Ever After, Eternal, Infinity, Twilight) and corporate clients via day delegate packages. Event infrastructure comprises two purpose-built spaces: the Grand Hall (up to 600 standing, 400 theatre, 400 ceremony) and the Carruthers Suite (up to 60). Distribution is direct-to-consumer through a Siteminder- and Direct Book-powered website, 24/7 phone reservations, and email-led enquiry handling; no third-party OTA partnerships are disclosed.

Technology stack is commodity hospitality infrastructure (Siteminder booking engine, Direct Book reservation processing, Google Analytics 4 for site analytics, informational Facebook and Instagram channels). Customer acquisition leans on Tripadvisor reputation (4.4/5 Excellent, 1,640 reviews, Travellers' Choice winner). The company serves leisure travelers, weddings (including multicultural and same-sex ceremonies), corporate event buyers, and private celebration organizers in the Cardiff Bay market, supported by a small 5-employee core team with extended contractor/event resources and an events team with 50+ years of combined industry experience.

Name

The Coal Exchange Cardiff

Legal name

Eden Grove Properties Limited

Website

https://coalexchangecardiff.co.uk

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

The Coal Exchange Hotel Cardiff operates a 74-bedroom luxury boutique hotel and event venue within a Grade II* listed 1883 Victorian building in Cardiff Bay, owned by Eden Grove Properties Limited. It serves leisure travelers, weddings, and corporate events through direct bookings, packaged wedding tiers, and an on-site restaurant.

Ownership category

akta.pro rank

Product category

Boutique Hotel & Event Venue

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211), Accommodation (721)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Hotels & Motels (7011)

akta.pro primary industry

Historic & Heritage Full-Service Hotels (THAGAAAG)

akta.pro secondary industries

Hotel & Resort Convention Venues (Convention Hotels) (THAHAAAC), Integrated Convention & Expo Complex Hotels (THAGALAE)

Keywords

• Boutique hotel accommodation
• Luxury wedding venue
• Corporate event hire
• Heritage hotel Cardiff
• Restaurant dining

Headquarters

HQ city

Cardiff

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Others

Revenue model

1. Hotel Accommodation: Revenue from 74 guest rooms and suites including Double, King, Triple, Accessible Triple, Quadruple, Sextuple, and Presidential Suite. Rooms feature period charm with modern comforts including spa baths and rainfall showers.
2. Food & Beverage - Aura Restaurant: On-site restaurant 'Aura' (https://auracardiff.com) offering dining services including weekly steak nights. Part of the hotel experience offering, mentioned in wedding testimonials and package offerings.
3. Wedding Packages & Events: Four wedding packages: Happy Ever After (daytime 60 guests, evening 100), Eternal, Infinity, and Twilight (Monday-Thursday). Additional revenue from private celebrations, awards dinners, and event space hire.
4. Meetings & Conferences: Day delegate packages and event hire for corporate meetings, conferences, gala dinners, proms, tradeshows, awards dinners, workshops, and training sessions. Two spaces available: The Grand Hall (11.33m x 26m x 9m) and Carruthers Suite (5m x 9.5m x 3.3m).
5. Packages & Gift Vouchers: Packages such as 'Steak & Stay' (overnight accommodation, bottle of house wine, and steak dinner at Aura) from £130 per couple. Gift vouchers available for purchase.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

The Coal Exchange Cardiff is a luxury boutique hotel operating from a restored Grade II* listed Victorian building in Cardiff Bay, offering 74 bedrooms and suites across seven room types, two event venues (the Grand Hall and Carruthers Suite), four wedding packages, and an on-site Aura restaurant with weekly steak nights. The business sells overnight accommodation, food and beverage service, corporate event hire, and full-service wedding packages, primarily through direct website booking and phone/email enquiries. It targets leisure travellers, couples hosting weddings, and corporate clients holding meetings, conferences, and private celebrations.

Product overview

The Coal Exchange Hotel Cardiff is a single luxury boutique hotel property offering accommodation, event spaces, and dining services. The accommodation portfolio includes seven room types: Double Room, King Room, Triple Room, Accessible Triple Room, Quadruple Room, Sextuple Room, and Presidential Suite. Event services include two venue spaces (The Grand Hall and Carruthers Suite) plus four wedding packages (Happy Ever After, Eternal, Infinity, and Twilight) and a Steak & Stay dining package. The hotel has 74 onsite bedrooms and over 50 years of combined events team experience. Dining is provided through the on-site Aura restaurant.

Differentiator

Problem solved

Functional benefit

Brands

• Aura: On-site restaurant located within The Coal Exchange Hotel Cardiff, featuring steak nights and fine dining experiences.

Products and services

• Double Room Spacious luxury double rooms with double bed and ensuite bathroom featuring spa bath and rainfall shower; accommodates up to 2 guests. Available for individual and couple bookings.
• King Room Bright and spacious rooms with one King or Twin bed configuration, ensuite bathroom with spa bath and rainfall shower; accommodates up to 2 guests.
• Triple Room Triple occupancy rooms with double bed plus single bed, ensuite bathroom with spa bath and rainfall shower; ideal for families or friends.
• Accessible Triple Room Completely wheelchair accessible triple rooms with 1 double bed and 1 single bed, designed for convenient access throughout the stay.
• Quadruple Room Bright and airy luxury quadruple rooms with 2 large beds, ensuite bathroom with spa bath and rainfall shower; accommodates up to 4 guests.
• Sextuple Room Opulent six-bed room with 3 king beds and ensuite bathroom with spa bath and rainfall shower; ideal for groups of friends and family, accommodates up to 6 guests.
• Presidential Suite Premium suite with king size bed, bathrobes and slippers, and Nespresso machine, offering a luxurious overnight stay experience.
• The Grand Hall Historic event space with high ceilings, ornate balcony and elegant chandeliers; accommodates up to 400 guests for ceremonies, 320-350 for wedding breakfasts, 600 standing for events; licensed for civil ceremonies with private in-room bar.
• Carruthers Suite Intimate event suite with wood panelled walls, high ceilings and natural daylight; accommodates up to 50 guests for ceremonies and 35 for wedding breakfasts; licensed for civil ceremonies.
• Happy Ever After Wedding Package Daytime wedding package for 60 guests and 100 evening guests. Includes arrival sparkling wine, 3-course Bronze wedding breakfast, house wine and sparkling wine toast, Classic evening buffet, cake stand, red carpet, and complimentary Bridal suite.
• Eternal Wedding Package Daytime wedding package for 60 guests. Includes Prosecco and bottled beer arrival drinks, 3-course Silver wedding breakfast, 2 bottles house wine per table, Prosecco toast, Deluxe evening buffet, and complimentary 1-night B&B anniversary stay.
• Infinity Wedding Package Daytime wedding package for 60 guests. Includes Prosecco, bottled beers and selected spritz arrival drinks, 3-course Gold wedding breakfast, half bottle house wine per person, Champagne toast, Platinum evening buffet, 3 canapés per person, and complimentary 1-night dinner B&B anniversary stay.
• Twilight Wedding Package Monday-Thursday only (excluding bank holidays) wedding package with 4pm ceremony for 60 guests, including 4pm-1am room hire and table plan easel.
• Steak & Stay Package Thursday night hospitality package including overnight accommodation with rainfall shower and spa bath, steak sharer at Aura restaurant, and bottle of house wine. Dining available 4pm-9pm. From £130 per couple.
• Aura Restaurant On-site restaurant at The Coal Exchange Hotel Cardiff featuring weekly steak nights (Prima), offering fine dining to hotel guests, wedding parties, and walk-in customers.
• Meetings & Conferences Hire Day delegate packages and event hire for corporate meetings, conferences, gala dinners, proms, tradeshows, awards dinners, workshops, and training sessions in the Grand Hall (up to 600 standing) and Carruthers Suite (up to 60 standing). Includes AV equipment, three-phase socket, projector, flipchart, air conditioning, and complimentary WiFi.

Quantifiable outcome

• Tripadvisor rating of 4.4 Excellent based on 1,640 reviews
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Celtic Manor Resort: Large resort in Newport (South Wales) with extensive conference, exhibition and wedding facilities. Competes for South Wales destination weddings, large corporate conferences and premium leisure stays that Coal Exchange also targets.
• Hilton Cardiff: Large full-service branded hotel in central Cardiff with significant meeting, conference and wedding facilities. Broad incumbent competitor for midweek corporate rooms and weekend weddings in the same city.
• Park Plaza Cardiff: City-centre upscale hotel with conference and banqueting space. Overlaps with Coal Exchange on group room blocks, corporate conferences and wedding receptions in Cardiff.

Direct peers

• Hotel Indigo Cardiff: Boutique branded hotel in central Cardiff focused on heritage character and design-led stays. Directly comparable to Coal Exchange's boutique/positioning and overlap of leisure, wedding and corporate guests in Cardiff.
• voco St David's Cardiff: Adjacent luxury full-service hotel in Cardiff Bay under the voco/IHG brand. Directly comparable because both sit in the same Cardiff Bay waterfront micro-market and compete for the same leisure, corporate and wedding guests with similar four-star full-service positioning.

Regional players

• The Vale Resort: Welsh countryside resort with golf, spa, conference and wedding facilities. Comparable as a regional South Wales events and wedding venue competing for the same couple/corporate planner.
• Leisure & Resorts Ltd (Heritage Park / Miskin Manor): South Wales heritage wedding and events venues (Heritage Park, Miskin Manor) operating similar wedding package structures. Overlaps with Coal Exchange on all-inclusive wedding pricing and event packages.
• St. Pierre Marriott Hotel & Country Club: Large country club hotel near Chepstow with extensive wedding and conference facilities. Comparable as a South Wales/Western England regional events venue competing for similar group wedding and conference budgets.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php
• Instagraminstagram.com/coalexchangecardiff
• LinkedInlinkedin.com/company/the-coal-exchange-cardiff

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Coal Exchange Cardiff