Coast to Coast Claims Services

What Coast to Coast Claims Services does

Coast to Coast Claims Services Inc. is a Canadian insurance claims adjusting firm headquartered in Kelowna, British Columbia. The company provides investigation, assessment, and settlement coordination services for insurance claims across all major loss types, including auto, casualty, property, marine, crime, and transportation. Its core offering is 24/7 access to professional adjusters delivered through a hybrid model: a small in-house team supplemented by a national affiliate network of independent adjusters, enabling coverage across all Canadian provinces and territories with locally licensed expertise. The firm positions itself as a full-service outsourced claims handling partner for insurance carriers and a direct service provider for policyholders, supported by an online claim submission portal covering 3,000+ Canadian locations and a dedicated after-hours emergency hotline.

The company generates revenue on a fee-for-service basis from insurance carriers and policyholders, with pricing not publicly disclosed and likely negotiated per claim or under master service agreements. Its go-to-market centers on direct business development led by National Manager Vic Hender, supplemented by a self-serve web intake channel and an affiliate recruitment program that expands adjuster capacity without proportional headcount growth. Coast to Coast is privately held, founder/locally controlled, and has no disclosed parent company, institutional investors, funding history, acquisitions, or executive hires beyond the National Manager role. The firm carries no disclosed patents, certifications, awards, or enterprise customer logos, and operates as a lean professional services firm rather than a technology platform.

Name

Coast to Coast Claims Services

Legal name

Coast to Coast Claims Inc.

Website

https://coasttocoastclaims.ca

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Coast to Coast Claims Inc. is a Kelowna, BC-based insurance claims adjusting firm providing 24/7 national claim handling across Canada via an independent adjuster network, serving insurance carriers and policyholders across multiple loss types.

Ownership category

akta.pro rank

Headquarters

HQ city

Kelowna

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Claims Adjusting Services: The company provides professional insurance claims adjusting services on a fee-for-service basis. Insurance companies and policyholders engage their services when claims need to be assessed, processed, and adjusted. Revenue is generated through service fees for claims handling, investigation, assessment, and settlement coordination.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Coast to Coast Claims Services provides professional insurance claims adjusting services across Canada through a national network of independent adjusters. The company delivers 24/7 claims investigation, assessment, and settlement coordination covering auto, casualty, property, marine, crime, and transportation losses. Services are accessed via online claim submission, direct engagement with the National Manager, and an after-hours emergency claims hotline.

Product overview

Coast to Coast Claims Inc. provides a single unified insurance claims adjusting service. The company offers national coverage through a network of independent adjusters, providing 24/7 access to professional claims handling. Services are accessible via online claim submission forms, affiliate login portals, and after-hours emergency contact lines. The core offering consists of insurance claims adjusting services covering various loss types including auto, casualty, property, marine, crime, and transportation claims across Canadian locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Insurance Claims Adjusting Services
• After Hours Claims Emergency Service

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• McLarens: Global independent claims services firm providing loss adjusting, claims management, and related services to insurers and brokers. Operates across property, casualty, marine, aviation, and specialty lines, overlapping with Coast to Coast's claim type coverage.
• Davies Group: Global claims solutions and legal services firm providing loss adjusting, claims management, and consulting services to insurers and corporates. Operates across property, casualty, and specialty lines as a multi-line claims provider comparable to Coast to Coast's diversified coverage.
• Crawford & Company: Global claims management and adjusting firm serving insurance carriers, corporates, and public entities across property, casualty, and specialty lines. Direct competitor to Coast to Coast but at significantly larger scale with broad international operations.
• Sedgwick: Global claims management and loss adjusting firm serving employers, insurers, and government clients. Following its acquisition of Cunningham Lindsey, Sedgwick is one of the largest claims management providers globally and competes with independent adjusters across specialty lines.
• Charles Taylor: Global provider of claims management, loss adjusting, and insurance services to insurers, brokers, and corporates. Operates across property, casualty, marine, and specialty lines with deep relationships among carriers, comparable to Coast to Coast's carrier-served model.

Emerging players

• QuestGates: UK-headquartered loss adjusting and claims management firm providing specialist adjusting across property, casualty, and specialty lines. Comparable to Coast to Coast as a focused independent adjuster with niche specialty expertise, though operating in a different geography.
• Snapsheet: Tech-enabled claims management platform that combines software with an in-house appraiser network for auto and property claims. An emerging player in the same end market as Coast to Coast, leveraging technology rather than a traditional independent-adjuster network model.

Direct peers

• ClaimsPro: Canada's largest independent claims adjusting firm, providing a national network of multi-skilled adjusters handling property, casualty, auto, and specialty claims for insurers and self-insureds. The closest direct competitor to Coast to Coast's offering in Canada.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/coast-to-coast-claims

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coast to Coast Claims Services