ClaimsPro
ClaimsPro is Canada's largest independent claims adjusting firm, providing property, auto, casualty, and specialty risk claims management to insurance carriers, self-insured corporations, brokerages, and government entities across 100+ branch offices.
- Company typePrivate
- Founded1986
- HeadquartersEdmonton, Canada
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
ClaimsPro firmographics
Firmographics- Name
- ClaimsPro
- Legal name
- ClaimsPro LP
- Website
- https://claimspro.ca
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- ClaimsPro is Canada's largest independent claims adjusting firm, providing property, auto, casualty, and specialty risk claims management to insurance carriers, self-insured corporations, brokerages, and government entities across 100+ branch offices.
- Ownership category
- akta.pro rank
ClaimsPro industry classification
Industry- Product category
- Insurance Claims Adjusting Services
- NAICS
- Claims Adjusting (524291), Agencies, Brokerages, and Other Insurance Related Activities (5242)
- SIC
- Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Claims Advocacy & Loss Recovery Services (FSAEADAH)
- akta.pro secondary industry
- Eligibility, Coverage Verification & Policy Administration Support (BPAAAFAC)
Keywords
Where ClaimsPro is headquartered
LocationHeadquarters
- HQ city
- Edmonton
- HQ country
- Canada
- HQ region
- North America
Offices10 records
Markets served
ClaimsPro business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Claims Adjusting Services: Professional claims adjusting services provided through a network of independent adjusters. Services are billed based on service agreements with insurance companies, self-insured clients, and corporate organizations. Revenue is generated through fees for claims handling, investigations, assessments, and settlement services.
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
ClaimsPro product offering
Product offeringCore offering
ClaimsPro is Canada's largest independent claims adjusting and claims management firm, providing professional claims handling, investigation, assessment, and settlement services through a network of 700+ licensed adjusters across 100+ branch offices. It serves insurers, self-insured corporations, brokerages, municipalities, and government entities across property, auto, casualty, specialty and catastrophe claims, supported by proprietary claims technology.
Product overview
ClaimsPro is Canada's largest independent claims adjusting firm offering a comprehensive platform of claims management services. The core technology portfolio consists of three integrated proprietary systems: iAdjust (claims management system serving as the central repository for all claims data, financial transactions, reserves and documents), ClaimsPro Connect (client-facing web portal providing 24/7 real-time access to claims data, reporting and stakeholder communication), and OpticRisk (stand-alone web-based risk management solution for managing incidents, claims and insurance coverage that integrates with iAdjust). These technology platforms support a broad service portfolio including property claims, auto claims, casualty and liability claims, specialty risk divisions (Transportation/Equipment/Cargo, Marine, BBCG Fidelity/Surety/Cyber), 24-hour contact centre services, CAT response team, field inspections, desktop/telephone adjusting, litigation support, and corporate/MGA/municipal solutions. The company operates over 100 branches across Canada with 700+ adjusters.
Differentiator
Problem solved
Functional benefit
Brands
- Specialty Risk Division (SRD): Handles complex commercial and industrial claims, including the Complex Commercial Industrial (CCI) unit, Marine Services, Transportation Equipment & Cargo (TEC), and BBCG services for Fidelity, Contract Surety & Cyber claims
- BBCG Claims Services
- Transportation, Equipment & Cargo (TEC)
- 24-Hour Contact Centre
- CAT Response Team
Products and services
- iAdjust ClaimsPro's proprietary claims management system developed and maintained by in-house IT professionals. Acts as the central repository for all claims information, data mining, and financial data, recording unlimited loss data including financial transactions, reserves, and payments, and attaching documents such as photographs, reports, reserve worksheets, digital statements, and voice recordings to claim files.
- ClaimsPro Connect Secure web-based client portal providing real-time 24/7 access to claims data, enabling monitoring of claim file progress, access to reports, review of loss payments, reserves, and transaction history, and direct communication with Adjusters, with customizable summary and detailed reporting.
- OpticRisk Standalone web-based risk management technology solution empowering risk managers and companies to manage incidents, claims, and insurance coverage. Developed internally by SCM's IT professionals, it provides hierarchical views of claim information, dynamic document management, asset tracking, and robust reporting, and can be integrated into iAdjust.
- SMART Field Inspections ClaimsPro's unique methodology and process for handling property claims involving enhanced field inspection capabilities.
- 24-Hour Contact Centre In-house call centre operating 24 hours a day, 7 days a week, 365 days a year, providing professional claims intake services in French and English, and CAT Response Services for managing high call volumes during severe weather and natural catastrophes.
- CAT Response Team Catastrophe Response team providing comprehensive and efficient field coverage locally and provincially across Canada during catastrophic or high-volume events.
- Specialty Risk Division (SRD) Specialized division handling complex commercial and industrial claims, marine services, transportation/equipment/cargo claims, fidelity and contract surety (BBCG), and specialty distinction claims, with a national team of over 50 commercial loss professionals including Senior and Executive General Adjusters.
- Transportation, Equipment & Cargo (TEC) Specialized claims services for the transportation, equipment and trucking sector including oil and gas, logging and mining industries, covering collision, cargo, total loss and salvage valuations, environmental, subrogation, accident benefits, and liability investigations.
- BBCG Claims Services Specialized claims services for Fidelity and Contract Surety, and Cyber claims, part of the Specialty Risk Division.
- Marine Services Specialized claims adjusting services for marine insurance risks within the Specialty Risk Division.
- Property Claims Claims adjusting services for property damage including residential and commercial losses.
- Auto Claims Claims adjusting services for automobile insurance claims.
- Casualty & Liability Claims Claims adjusting services for casualty and liability insurance claims.
- Desktop & Telephone Adjusting Remote claims adjusting services conducted via desktop review and telephone communication.
- Litigation Support Support services for claims involving litigation matters.
- London Open Market Direct Services Direct claims services for the London open market insurance sector.
- Corporate Solutions Claims solutions tailored for corporate clients and organizations, including third-party administration (TPA) services.
Quantifiable outcome
- Reduced adjuster travel distance and time resulting in cost savings for clients
- +2 more outcomes
Companies that use ClaimsPro
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles4 records
ClaimsPro technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
ClaimsPro partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered supporting and core.
- Integra Technical ServicessupportingStrategic alliance formed between ClaimsPro Specialty Risk Division and Integra Technical Services to provide enhanced technical services to clients.
- Encircle Inc.supportingTechnology partnership announced in October 2019 for integration of Encircle's technology solutions with ClaimsPro's claims management processes.
- PariocoreSister company under SCM Insurance Services specializing in engineering and environmental sciences, providing complementary services to ClaimsPro's claims adjusting offerings.
- IPG (International Programs Group)coreSister company under SCM Insurance Services providing international claims management services complementing ClaimsPro's North American operations.
- ParioQuantifysupportingSister company under SCM Insurance Services providing forensic accounting services that complement ClaimsPro's claims adjusting and risk management services.
- Xpera Risk Mitigation & InvestigationsupportingSCM sister company providing security and monitoring services, site monitoring, patrol, and security for CAT events.
- Pario Engineering and Environmental SciencessupportingSCM sister company ready to deploy engineers and environmental consultants for structural and environmental damage assessments.
- Opta Information IntelligencesupportingSCM's analytic arm providing geo-coded mapping to identify potentially damaged properties and iClarify™ valuations.
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
ClaimsPro competitors and assessment
Company assessmentDirect peers
- McLarens: International independent loss-adjusting and claims management firm serving insurers, brokers, and MGAs across North America, the UK, and beyond. Comparable to ClaimsPro as a mid-to-large independent adjuster with specialty risk capabilities.
- Pilot Catastrophe Services: Independent catastrophe adjusting firm deploying field adjusters for large-scale weather and catastrophe events across North America. Directly comparable to ClaimsPro's CAT Response Team and 24-Hour Contact Centre offering.
- Crawford & Company: Global independent provider of claims management, adjusting, and TPA services to insurers and corporates. Direct competitor to ClaimsPro across property, casualty, and specialty lines, including a major Canadian footprint (Crawford Canada).
- ESIS (Chubb): Third-party claims administrator wholly owned by Chubb, providing claims management and adjusting services to insurers, brokers, and self-insureds globally. Comparable in service mix (property, casualty, specialty) and customer base, though captive to a single carrier's parent.
- Sedgwick: The world's largest independent claims and loss-adjusting firm, providing property, casualty, marine, and specialty adjusting globally. Most directly comparable to ClaimsPro by business model (independent, fee-based claims adjusting for insurers and self-insureds), scale, and full-service line coverage.
- Charles Taylor Adjusting: Independent global loss-adjusting services firm with deep Lloyd's and international market exposure (now part of Davies). Highly comparable to ClaimsPro's specialty risk, Lloyd's servicing, and complex commercial claims work.
Regional players
- Quest Loss Adjusters: Canadian-headquartered independent loss adjusting firm serving insurers across Canada. Direct regional overlap with ClaimsPro in core property and auto claims within Canada.
- ABS Adjusting Services: Canadian independent loss adjusting firm operating across Eastern Canada and Atlantic provinces. Regional competitor to ClaimsPro in property and auto claims handling within overlapping Canadian geographies.
Broad incumbents
- Davies Group: ClaimsPro's new parent company (acquired SCM in November 2025) and a global specialist professional services firm serving insurance and highly regulated markets. Broader and more diversified than ClaimsPro, spanning loss adjusting, claims management, legal, and consulting.
Others
- Verisk (Claims Solutions): Data, analytics, and technology provider to the insurance industry, including claims management and property estimating tools. Comparable as an adjacent infrastructure/technology vendor that competes for share-of-wallet among carriers also using ClaimsPro.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ClaimsPro social profiles
Digital presenceClaimsPro financial estimates
Financial estimateRevenue estimate
Valuation estimate
ClaimsPro leadership team
Management profileNumber of profiles
Profiles6 records
ClaimsPro subsidiaries and ownership
Company hierarchySubsidiaries9 records
ClaimsPro funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ClaimsPro M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ClaimsPro
What does ClaimsPro do?
ClaimsPro is Canada's largest independent claims adjusting and claims management firm, providing professional claims handling, investigation, assessment, and settlement services through a network of 700+ licensed adjusters across 100+ branch offices. It serves insurers, self-insured corporations, brokerages, municipalities, and government entities across property, auto, casualty, specialty and catastrophe claims, supported by proprietary claims technology.
Is ClaimsPro a public or private company?
ClaimsPro is a private company. It is classified as corporate owned and is currently operating.
When was ClaimsPro founded?
ClaimsPro was founded in 1986. It employs 1,001 to 5,000 people.
Where is ClaimsPro based?
ClaimsPro is headquartered in Edmonton, Canada, in the North America region.
How does ClaimsPro make money?
One revenue line is on record: claims Adjusting Services.
Who are ClaimsPro's main competitors?
Direct peers on record are McLarens, Pilot Catastrophe Services, Crawford & Company, ESIS (Chubb), Sedgwick and Charles Taylor Adjusting. Regional players are Quest Loss Adjusters and ABS Adjusting Services. Davies Group is listed as a broad incumbent. Verisk (Claims Solutions) is listed as an others.
Does ClaimsPro have an API?
No public API is recorded for ClaimsPro.
What industry is ClaimsPro in?
ClaimsPro's product category is Insurance Claims Adjusting Services. Its primary akta.pro industry code is FSAEADAH, Claims Advocacy & Loss Recovery Services, with a secondary code of BPAAAFAC, Eligibility, Coverage Verification & Policy Administration Support. Its NAICS code is 524291 and its SIC code is 6411.