What Cumberland County Government (Human Resources) does

Cumberland County Government is a North Carolina county government entity serving approximately 319,431 residents across 661 square miles in the Sandhills region. Founded in 1754 and headquartered at the County Courthouse at 117 Dick Street in Fayetteville, the entity operates more than two dozen departments including Human Resources, Public Health, Emergency Services, Social Services, Library, Parks and Recreation, Tax Administration, Planning and Inspections, Public Utilities, Solid Waste Management, Veterans Services, and Animal Services, providing statutory public services across public safety, education funding, health, social welfare, infrastructure, recreation, and elections.

The county's public-facing technology portfolio centers on the CumberlandONE Program, which bundles the MyCCNCGov mobile application, Ask CCNC chatbot, Citizen Connect and Decision Engine, MyCCNCPay online payment portal, and outdoor wayfinding kiosks, supported by GIS Maps and Apps, the NextRequest public records portal, the Cumberland Alerts emergency notification system (powered by Everbridge), and CCNCTV government television. The Innovation and Technology Services department maintains these platforms across Applications, Client Support, Enterprise Solutions, Geospatial Services, Infrastructure Services, and Information Security divisions. The county has earned GFOA Distinguished Budget Presentation Awards in 2023, 2024, and 2025, and was named a Top Digital County in the U.S. by the Center for Digital Government in 2026.

Revenue is generated through taxation rather than commercial sales. The FY2026 adopted budget totals $406,207,579, with $191.3 million (47%) from ad valorem property taxes at a reduced rate of 49.9 cents per $100 assessed valuation, $81.2 million (20%) from sales taxes now distributed on an ad valorem formula effective July 1, 2025, $19.8 million (5%) from motor vehicle taxes, and the balance from user fees (e.g., landfill tipping fees of $46/ton), special tax districts (Fire Protection at 15 cents, Recreation at 5 cents), and intergovernmental funding. Strategic FY2026 priorities include $103 million in current expense funding plus $300 million in capital maintenance and $160 million for new construction at Cumberland County Schools, a $30 million mental health diversion facility, and $10 million to Cape Fear Valley Medical School.

Name

Cumberland County Government (Human Resources)

Legal name

Cumberland County, North Carolina

Website

https://co.cumberland.nc.us

Company type

Private

Founded year

1754

Operating status

Operating

Headcount range

11–50 employees

Short description

Cumberland County Government is a North Carolina county government serving approximately 319,431 residents across 661 square miles, providing statutory public services in public safety, education funding, health, social services, infrastructure, and recreation, funded by a $406 million FY2026 budget of property, sales, and motor vehicle taxes, and delivered through both physical offices and the CumberlandONE digital services platform.

Ownership category

akta.pro rank

Product category

Government Public Administration

NAICS

Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs) (92313), Administration of Public Health Programs (923120), Administration of Economic Programs (9261)

SIC

Services-Facilities Support Management Services (8744), Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

County/District/Local Health Departments (HLAJAAAB), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• County government services
• Public administration
• Human resources management
• Public safety services
• Community health programs

Headquarters

HQ city

Fayetteville

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Taxes: Primary revenue source from ad valorem property taxes. FY2026 property tax rate of 49.9 cents per $100 assessed valuation. One penny on tax rate equals $3,780,438 in revenue. Budgeted at $191.3 million from ad valorem taxes (47% of total budget).
2. Sales Taxes: Second largest revenue stream at $81.2 million (20% of budget). Effective July 1, 2025, distributed based on ad valorem formula instead of per-capita method, generating estimated $8.9 million increase for General Fund.
3. Motor Vehicle Taxes: Motor vehicle tax collections budgeted at $19.8 million (5% of budget).
4. User Fees and Service Charges: Various fees including landfill disposal fees (MSW $46/ton, C&D $46/ton), library services, planning/inspection permits, and other county service fees.
5. Special Tax Districts: Fire Protection Service District tax (15 cents per $100 valuation) and County Recreation tax (5 cents per $100 valuation) generate additional revenue for designated services.

Pricing tiers

Distribution channels6 records

Marketing channels8 records

Core offering

Cumberland County Government provides essential public administration services to approximately 319,431 residents across 661 square miles in North Carolina. Its core offerings include public safety (Sheriff's Office, Emergency Services), public health, social services, education funding, tax administration, planning and inspections, library services, parks and recreation, solid waste management, and human resources functions. The Human Resources department specifically delivers employment services, classification and compensation, employee development, performance management, benefits administration, employee wellness, and the Ignite Internship Program for county staff.

Product overview

Cumberland County Government's public-facing technology portfolio is a multi-channel digital services ecosystem designed to serve citizens across web, mobile, and broadcast platforms. The core digital services include MyCCNCGov (mobile app for service requests and notifications), MyCCNCPay (online tax payment portal), Cumberland Alerts (emergency notification system via Everbridge), and the CumberlandONE Program (Citizen Connect and Decision Engine). Supporting services include GIS Maps and Apps, the NextRequest Public Records Portal, CCNCTV government television, and the Ignite Internship Program under Human Resources. The Innovation and Technology Services department manages Applications Services, Client Support Services, Enterprise Solutions, Geospatial Services, Infrastructure Services, and Information Security divisions to maintain these citizen-facing platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Human Resources Services County HR services including employment/career opportunities, classification and compensation, employee development, performance management, employee relations, benefits, wellness, and the Ignite Internship Program for Cumberland County employees and job applicants.
• MyCCNCGov Mobile Application Mobile application allowing citizens to submit service requests, report concerns, receive notifications, and access county information on iOS and Android devices.
• MyCCNCPay Online Tax Payment Portal Online portal enabling citizens to pay property tax bills, enroll in payment plans, go paperless with ebilling, receive due date reminders, and store receipts.
• Cumberland Alerts Emergency Notification System Emergency notification system that provides residents with information about severe incidents, weather emergencies, and public safety alerts via the Everbridge platform.
• GIS Maps and Apps Geographic Information System services providing interactive maps, data files, and open data access for county residents, businesses, and departments.
• NextRequest Public Records Portal Digital portal powered by CivicPlus for submitting and tracking public records requests under North Carolina General Statute 132.
• CumberlandONE Digital Services Program Digital services program encompassing MyCCNCGov, Citizen Connect and Decision Engine, MyCCNCPay, and Wayfinding and Outdoor Kiosks for enhanced citizen engagement.
• CCNCTV Government Television Cumberland County North Carolina Government TV channel providing public information content, county news, and government programming.

Quantifiable outcome

• Property tax rate reduced by 30 cents per $100 valuation following 2025 revaluation, providing significant tax relief to residents
• +3 more outcomes

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eight partnerships are on record, tiered core, strategic and minor.

• Cumberland County SchoolscoreStrategic or Co-development PartnerPrimary education partner receiving $103 million in FY2026 current expense funding. Includes teacher supplements, school nurses, School Resource Officers, $300 million capital for facility maintenance, and $160 million for new school construction.
• Fayetteville Technical Community College (FTCC)coreStrategic or Co-development PartnerReceiving $16.25 million in operating support and $11.5 million in capital funding for FY2026. Partnership supports workforce development and technical education.
• Cape Fear Valley Medical SchoolstrategicStrategic or Co-development Partner$10 million investment supporting medical education to develop well-educated and healthy community workforce.
• Greater Fayetteville Chamber of CommerceminorGTM or Marketing PartnerEconomic development partnership supporting business growth and workforce development in Cumberland County.
• Fayetteville Cumberland Economic Development CorporationstrategicStrategic or Co-development PartnerStrategic economic development partnership to attract new industries, support site-ready locations, and create quality jobs.
• N.C. Cooperative Extension (Cumberland County Center)coreStrategic or Co-development PartnerPartnership providing agricultural education, community development programs, and resource conservation at Charlie Rose Agri-Expo Center.
• Volunteer Fire DepartmentscoreStrategic or Co-development PartnerOngoing support for volunteer fire departments to improve emergency response capacity across the county's Fire Protection Service District.
• Community Agencies and NonprofitsstrategicGTM or Marketing PartnerFY2026 funding of $396,288 to outside agencies, an increase of $141,595 from FY2025, supporting critical community services.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Granicus: Granicus provides government communications, digital engagement, and citizen experience platforms to thousands of municipalities and counties. Its product overlap with CumberlandONE (online portals, notifications, service requests) makes it an emerging competitor or shared-services alternative.
• Accela: Accela provides government permitting, licensing, and code enforcement software, directly overlapping with Cumberland County's Planning & Inspections and Online Permits Self-Service Portal.
• OpenGov: OpenGov provides budgeting, procurement, and financial transparency software for state and local governments. It competes in the same operational domain as Cumberland County's Budget & Performance and Financial Services divisions.
• CivicPlus: CivicPlus is a vendor of government websites, public records portals (NextRequest, which Cumberland County already uses), and civic engagement software. It supplies technology adjacent to Cumberland County's digital service portfolio.

Broad incumbents

• Tyler Technologies: Tyler Technologies is a major incumbent vendor of ERP, human resources, payroll, and financial management software specifically built for state and local governments. It directly serves the same functional areas (HR, payroll, permitting, tax) that Cumberland County Government administers internally.

Direct peers

• Wake County Government: Wake County is another large North Carolina county government serving over 1 million residents in the Raleigh metro. It offers comparable services (public health, social services, libraries, parks, tax administration) and represents a close operational peer in scale, structure, and service mix.
• Durham County Government: Durham County is a mid-sized NC county (~325K residents) operating similar public service departments including Public Health, DSS, Library, and Tax Administration. It is a directly comparable peer in population size and operational scope.
• Mecklenburg County Government: Mecklenburg County is the largest NC county by population (~1.1M), operating similar departments and digital service channels (Park and Rec, DSS, Public Health, Tax). It is a directly comparable county government entity in the same state with similar charter structure.
• Forsyth County Government: Forsyth County (Winston-Salem area) is a comparable NC county with similar population scale (~380K) and a parallel set of county departments. It is a directly relevant peer in service portfolio and governance structure.

Others

• Everbridge: Everbridge powers Cumberland County's Cumberland Alerts emergency notification system. As the underlying platform vendor, it is an enabling infrastructure provider for one of the county's flagship digital services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/CumberlandCountyNC
• Facebookfacebook.com/CCNCGov
• LinkedInlinkedin.com/company/cumberland-county-tax-administration
• Instagraminstagram.com/ccncgov

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cumberland County Government (Human Resources)