Community Living Well

What Community Living Well does

Community Living Well is an NHS-commissioned community mental health service serving patients registered with GPs in Kensington & Chelsea, Queen's Park, and Paddington. It delivers integrated mental health and social care through a partnership between Central and North West London NHS Trust (clinical services), West London Clinical Commissioning Group (commissioning), and a network of voluntary sector providers including Kensington and Chelsea Mind (peer support), SMART (massage/reflexology), Clement James (wellbeing workshops), The Playground Theatre (Well Read programme), and Volunteer Centre Kensington and Chelsea.

The service offers Talking Therapies (CBT, counselling, guided self-help, online therapy, couples and family therapy, long-term conditions therapy), Peer Support (groups, creative activities, walking groups), Navigators (benefits, debt, housing advice), Employment Support, and Young Adult Navigators (16-25 transition support). Patients can self-refer via online forms or be referred by GPs or healthcare professionals; the service commits to contacting individuals within five working days. Delivery occurs via telephone, video call (Zoom), online platforms, and in-person community hubs.

The service is free at point of use, funded entirely by the NHS West London Clinical Commissioning Group, with no private pricing or alternative revenue streams. Technology infrastructure includes WordPress CMS, CloudFlare, and the Mayden Gateway platform for Talking Therapies referrals. As of September 2019, the service and CNWL's Talking Therapies had jointly helped over 26,000 patients enter treatment and offered 145,000 appointments, consistently exceeding 50% recovery targets. The KCSC-managed Self-Care programme closed on 31 March 2024 due to funding discontinuation; the four core services continue operating.

Name

Community Living Well

Legal name

Community Living Well

Website

https://communitylivingwell.co.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Community Living Well is an NHS-commissioned community mental health service providing free integrated clinical and wellbeing support — including Talking Therapies, Peer Support, Navigators, Employment Support, and Young Adult Navigators — to patients registered with GPs in Kensington & Chelsea, Queen's Park, and Paddington.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Community mental health services
• NHS talking therapies
• Peer support services
• Wellbeing support programmes
• Psychological therapy services

Headquarters

HQ city

Kensington & Chelsea

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. NHS Commissioned Services: Community Living Well is a free NHS service commissioned by West London Clinical Commissioning Group. The service is funded through public healthcare expenditure and provided at no cost to eligible patients (those registered with GPs in Kensington & Chelsea, Queen's Park and Paddington).
2. Clinical Services: NHS Talking Therapies for Anxiety and Depression, including Cognitive Behavioural Therapy, counselling, guided self-help, online therapy, couples and family therapy, and long-term conditions therapy.
3. Wellbeing Services: Peer support, employment support, navigators (benefits, debt, housing advice), and self-care services including creative activities, massage, and volunteering programmes.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

Community Living Well is a free NHS-commissioned community mental health service for adults aged 16+ registered with GPs in Kensington & Chelsea, Queen's Park and Paddington. It integrates NHS clinical services (Talking Therapies including CBT, counselling, guided self-help, online therapy, couples and family therapy, and long-term conditions therapy) with voluntary sector wellbeing services (peer support groups, navigators for benefits/debt/housing, employment support, and young adult navigators). The service is accessible via self-referral or GP/professional referral and operates as a partnership between CNWL NHS Trust and voluntary sector organisations under West London Clinical Commissioning Group commissioning.

Product overview

Community Living Well is a community mental health service providing integrated mental health and wellbeing support for individuals registered with GPs in Kensington & Chelsea, Queen's Park and Paddington. The service operates as a coordinated network combining clinical services (NHS Talking Therapies) with wellbeing services (Peer Support, Navigators, Employment Support, Young Adult Navigators) delivered through a partnership of NHS, voluntary sector, and community organisations. Services are accessible via self-referral or professional referral. The service previously included Self-Care Services (ended March 2024) and has adapted to offer remote delivery during COVID-19 including telephone, video call, and online treatment options.

Differentiator

Problem solved

Functional benefit

Products and services

• Talking Therapies NHS Talking Therapies for Anxiety and Depression offering counselling and therapy for stress, worry, anxiety or low mood. Includes Cognitive Behavioural Therapy (CBT), Counselling, Guided Self-Help, Online Therapy, Couples and Family Therapy, and Long-Term Conditions Therapy. Delivered to adults 16+ registered with eligible GPs.
• Peer Support Peer support groups, social events and activities bringing people with similar experiences together. Includes Anxiety and Depression support groups, creative arts groups, walking groups, and one-to-one peer support. Based on the Five Ways to Wellbeing: Active, Connect, Give, Learn and Notice. Delivered by Kensington and Chelsea Mind.
• Navigators Advice and guidance on benefits, debt, housing options and signposting to specialist support services. Practical support to access specialist advice and information and to take steps to improve wellbeing for adults in the service area.
• Employment Support Advice, guidance and support to gain or retain paid employment, improve employability skills and know your rights in the workplace. Includes help with returning to work after sick leave.
• Young Adult Navigators Support service for 16-25 year olds to manage overall wellbeing including Information, Advice & Guidance, social prescribing, coaching/mentoring, action planning and access to specialised services. Designed for those with unmet needs, low mood, low motivation, depression, anxiety, CAMHS leavers and care leavers.
• Online COVID-19 Workshops Free one-hour online workshops based on Cognitive Behaviour Therapy (CBT) addressing concerns during the COVID-19 pandemic. Topics include Living Well during COVID with Long-Term Conditions, Managing anxiety and worry, Maintaining wellbeing during isolation, and Parenthood during COVID.
• Urgent Help Crisis support services connecting users to the CNWL Single Point of Access (SPA) team, Samaritans, GP, A&E and Emergency Services for mental health emergencies.

Quantifiable outcome

• 26,000+ patients helped to enter treatment
• +3 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• West London Clinical Commissioning Group (CCG)coreStrategic or Co-development PartnerWest London CCG is responsible for planning and buying health services for people registered with a GP in Kensington & Chelsea and Queens Park and Paddington. They commission Community Living Well and work with providers to ensure coordinated access to mental and physical health care and social wellbeing support. Matt Waters serves as Mental Health Delivery Manager overseeing contracts and relationships with Voluntary Sector partners.
• Central and North West London NHS Trust (CNWL)coreStrategic or Co-development PartnerCNWL provides Talking Therapies services and manages the Community Mental Health Teams. CNWL's Talking Therapies Service and Community Living Well Service have together helped over 26,000 patients to enter treatment, with 145,000 appointments offered on the phone or face-to-face.
• Kensington and Chelsea Mind (WCL Mind)coreStrategic or Co-development PartnerKensington and Chelsea Mind provides Peer Support services under the Community Living Well umbrella. During COVID-19, peer support services were consolidated under the WCL Mind brand. Contact: [email protected]. Marketing coordinator Tamsin Cogan ([email protected]) represents Community Living Well.
• SMART (St Mary Abbots Rehabilitation and Training)minorImplementation/ SI/ Consulting PartnerSMART provides centre-based therapies including Indian head massage, reflexology, and seated massage as part of the Self-Care services. During COVID-19, they offered a food delivery service for people with mental health needs who are self-isolating.
• Clement James WellbeingminorImplementation/ SI/ Consulting PartnerClement James provides one-off workshops, ongoing activities and events to help build confidence, relax and connect with others at their friendly centre as part of Self-Care services.
• The Playground TheatreminorImplementation/ SI/ Consulting PartnerThe Playground Theatre runs the Well Read programme - a community play-reading programme that provides an opportunity to meet other local people and read different stories. Sessions run on Zoom every Tuesday at 2pm and Friday at 11am. Contact: [email protected]
• Volunteer Centre Kensington and ChelseaminorStrategic or Co-development PartnerVolunteer Centre Kensington and Chelsea organizes World Mental Health Day events and coordinates volunteer opportunities. They invite local residents and wellbeing organisations to community events at The Curve Community Centre.
• AllkindminorImplementation/ SI/ Consulting PartnerAllkind provides social gatherings and peer support for individuals experiencing mental health challenges. Mentioned in patient testimonials as a recommended organization for support during mental health recovery.
• KCSC (Kensington & Chelsea Social Council)minorImplementation/ SI/ Consulting PartnerKCSC managed the Self-Care programme for Community Living Well until funding was discontinued in March 2024. Multiple providers were delivering Self-Care services under KCSC management.
• Royal Borough of Kensington & Chelsea Local AuthoritycoreStrategic or Co-development PartnerThe Local Authority works with West London CCG and CNWL to collaboratively reshape mental health services in the local community. They are part of the Integration Programme for health and social care services.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Rethink Mental Illness: National mental health charity offering community-based support, employment programmes, peer groups, and advice services. Comparable to CLW's wellbeing and peer support arms and operates similar partnership models with NHS commissioners.
• Central and North West London NHS Foundation Trust (CNWL): The NHS Foundation Trust that delivers Talking Therapies and Community Mental Health Teams underpinning Community Living Well. Operates a broader portfolio of mental health, addiction, and community services across North West London, including the same IAPT modalities.
• Mind (National Association): UK's largest mental health charity providing peer support, information, advocacy, and wellbeing services nationally. Kensington & Chelsea Mind is a direct CLW partner, making the national Mind organisation a closely connected broader incumbent.
• South London and Maudsley NHS Foundation Trust (Talking Therapies): Major NHS mental health trust operating a Talking Therapies service across South London with comparable IAPT clinical model and integrated community mental health teams. Comparable as a larger NHS provider offering the same NHS England clinical framework.

Direct peers

• Together for Mental Wellbeing: UK mental health charity delivering community-based support, peer support, advocacy, and wellbeing services often in partnership with NHS and local authorities. Direct peer in community mental health delivery model and voluntary-sector partnership approach.
• Let's Talk (Norfolk and Suffolk NHS Foundation Trust): NHS-commissioned Talking Therapies service offering CBT, counselling, and guided self-help for anxiety and depression in a defined UK region. Closely comparable in clinical model, self-referral pathway, and NHS IAPT framework alignment.
• Good Thinking (NHS London): NHS London-funded digital mental wellbeing service offering self-help resources, peer support, and signposting across London boroughs. Comparable in mission (community mental wellbeing), digital-first delivery, and free-at-point-of-use model.
• Camden and Islington NHS Foundation Trust Talking Therapies: Inner-London NHS Talking Therapies service delivering IAPT for adults with common mental health problems. Comparable as a geographically constrained, NHS-commissioned community mental health provider with similar demographics and integration challenges.
• iTalk (Hampshire and Isle of Wight NHS Talking Therapies): NHS-commissioned Talking Therapies service providing CBT, counselling, and online therapy for adults with anxiety and depression. Direct peer in terms of IAPT clinical model, self-referral access, and digital delivery.

Regional players

• West London NHS Trust: Neighbouring NHS mental health trust serving adjacent West London boroughs (Ealing, Hammersmith & Fulham, Hounslow). Comparable NHS-commissioned mental health provider operating in overlapping geography and serving similar demographic populations.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/community-living-well

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Living Well