Condon Total Comfort, Inc.

What Condon Total Comfort, Inc. does

Condon Total Comfort, Inc. (CTC) is a family-owned heating, ventilation, and air conditioning (HVAC) services company headquartered at 11 Blackburn Street in Ripon, Wisconsin. Founded in 1967 and currently owned by Dennis and Debra Werch (who purchased the business in September 2014), the company serves residential and commercial customers within approximately 30 miles of Ripon, including Fond du Lac, Oshkosh, Berlin, Green Lake, and surrounding communities. The company maintains a 11-employee workforce delivering round-the-clock emergency service and operating exclusively with in-house NATE-certified and EPA 608-certified technicians rather than subcontractors.

CTC's product portfolio spans the full HVAC lifecycle: core equipment (furnaces, central air conditioners, mini-split heat pumps, boilers, radiant floor heating, air source heat pumps, and geothermal systems) sourced from manufacturer partners including Lennox, Carrier, HTP, U.S. Boiler, and WaterFurnace; supporting services (duct cleaning, static pressure testing, ventilation upgrades, Wi-Fi thermostat installation, and indoor air quality solutions such as Lennox PureAir); and commercial design-build services for new construction, multifamily housing, senior living, retail, and historic-building retrofits. The company has been a Lennox Premier Dealer since June 2002, a status requiring a 90%+ third-party-monitored customer approval rating.

The revenue model is mixed: one-time installation revenue from equipment sales combined with installation labor, professional services revenue from 24-hour repair and diagnostics, recurring subscription revenue from the Comfort Assurance Program (CAP) with Standard and Premium tiers, and commercial project revenue. Pricing is quote-based and not publicly disclosed, with flexible financing facilitated through Home Improvement Loan Pros and Focus on Energy rebates processed directly on customer invoices. Marketing relies on local SEO, website quote requests, content marketing via blog, community involvement, and manufacturer referral channels.

Name

Condon Total Comfort, Inc.

Legal name

Condon Total Comfort, Inc.

Website

https://condontotalcomfort.com

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

11–50 employees

Short description

Condon Total Comfort is a family-owned HVAC services company in Ripon, Wisconsin, providing residential and commercial heating, cooling, air quality, and design-build services within approximately 30 miles since 1967.

Ownership category

akta.pro rank

Headquarters

HQ city

Ripon

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Others

Revenue model

1. HVAC Equipment Installation: Installation of heating and cooling equipment including furnaces, central air conditioners, mini-split systems, boilers, radiant floor heating, heat pumps, and geothermal systems. Revenue is generated through equipment sales combined with installation labor.
2. Repair and Diagnostic Services: 24-hour emergency repair services for all makes and models of HVAC equipment, including heating repair, cooling repair, and diagnostic services.
3. Maintenance and Service Agreements: Comfort Assurance Program (CAP) providing annual maintenance visits, priority scheduling, and discounted repairs. Includes Standard and Premium plan options.
4. Duct Cleaning and Air Quality Services: Professional air duct cleaning using Rotobrush equipment, indoor air quality assessments, static pressure testing, ventilation upgrades, and Wi-Fi thermostat installation.
5. Commercial HVAC Services: Design-build services, new construction HVAC installation, commercial renovation, and ongoing maintenance for multifamily housing, retail, restaurants, and institutional buildings.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Condon Total Comfort, Inc. (CTC) is a full-service residential and commercial HVAC company that sells, installs, repairs, and maintains heating, cooling, and indoor air quality systems for homeowners and businesses in central Wisconsin. The company also provides duct cleaning, Wi-Fi thermostat controls, ventilation upgrades, commercial design-build HVAC, and a tiered Comfort Assurance Program for ongoing preventive maintenance.

Product overview

Condon Total Comfort, Inc. is a full-service residential and commercial HVAC company offering a comprehensive portfolio of heating, cooling, and air quality products and services. The core product offerings include furnaces (Lennox and Carrier brands), central air conditioners, mini-split heat pumps, boilers (HTP, U.S. Boiler, Lennox), radiant floor heating systems, air source heat pumps, and geothermal energy systems (WaterFurnace). Supporting services include duct cleaning (Rotobrush), Wi-Fi thermostat controls (ecobee, Honeywell RedLINK), indoor air quality solutions including Lennox PureAir purification, static pressure testing, ventilation upgrades (HRV/ERV systems), commercial HVAC design-build services, new construction HVAC engineering, and venting/kitchen hood systems. The Comfort Assurance Program (CAP) provides tiered annual maintenance plans to protect equipment warranties and extend system lifespan. As a Lennox Premier Dealer for over 50 years, the company also offers financing options, Focus on Energy rebates, and federal tax credit assistance for qualifying installations.

Differentiator

Problem solved

Functional benefit

Products and services

• Furnaces High-efficiency gas, LP, and oil-fired furnaces from Lennox (Dave Lennox Signature Collection, Elite Series, Merit Series) and Carrier brands, sold and installed by CTC for residential heating applications.
• Central Air Conditioners Energy-efficient central air conditioning systems from Lennox (Dave Lennox Signature Collection, Elite Series, Merit Series) and Carrier brands, sold and installed for residential cooling.
• Mini-Split Heat Pumps Air-to-air variable refrigerant flow (VRF) heat pump systems providing room-by-room zoned heating and cooling, including exterior heat pump unit and interior wall-mounted control module with wireless remote and motion sensing.
• Boilers Hydronic heating systems using HTP (UFT Combi), U.S. Boiler (Alpine), and Lennox (GWB8-E) brands, distributing heated water via radiators, baseboard units, or in-floor systems.
• Radiant Floor Heating In-floor heating systems using electric wiring or water-based (hydronic) PEX piping in subfloors, available in wet or dry installation methods with zone-based temperature control.
• Air Source Heat Pumps Heat pumps that transfer heat between indoor and outdoor air using Variable Refrigerant Flow (VRF) technology to enable simultaneous heating and cooling in different zones. Rated using HSPF and SEER standards.
• Geothermal Energy Systems Closed-loop geothermal systems using buried plastic loops filled with non-freezing liquid and WaterFurnace brand equipment, capable of reducing energy consumption by up to 72% compared to conventional systems.
• HVAC Maintenance Plans Three maintenance plan tiers (Residential Standard, Residential Premium, and Commercial/Rental) providing annual check-ups, priority scheduling, discounted repairs, and extended equipment lifespan through the Comfort Assurance Program.
• Duct Cleaning Air duct cleaning using Rotobrush equipment and video inspection to remove mold, fungi, bacteria, dust, and debris, including fogging with EPA-registered antimicrobial mist and sanitizing treatment.
• Wi-Fi Thermostat Controls Smart thermostat options including Honeywell RedLINK and ecobee thermostats with smartphone control, scheduling, vacation mode, smart room sensors, Apple HomeKit compatibility, and ENERGY STAR certification.
• Indoor Air Quality Solutions Comprehensive air quality services including air quality testing, home ventilation assessments, custom insulation solutions, and Lennox PureAir air purification systems that remove 99.9% of mold spores, dust, and pollen.
• Commercial HVAC Services Full-service commercial HVAC including design-build, installation, renovation, and maintenance for multi-family housing, retail, restaurants, schools, hospitals, and senior living facilities, including radiant heating systems and magic pack style units.
• New Construction HVAC Design-build HVAC engineering for new residential and commercial buildings including multifamily developments, retail properties, franchise restaurants, offices, and historic property conversions.
• Venting & Kitchen Hoods Commercial kitchen ventilation systems including CaptiveAire exhaust hoods, plenums, energy recovery coils, fire suppression systems, make-up air systems, and exterior venting fans.
• Ventilation Upgrades Whole-house ventilation systems providing 30-60 air exchanges per hour, including Heat Recovery Ventilation (HRV) units for cold/dry climates and Energy Recovery Ventilation (ERV) units for humid climates.
• Comfort Assurance Program (CAP) Annual maintenance program with two plan options (Standard and Premium) providing discounted check-ups, 10-25% parts and labor discounts, priority scheduling, and emergency service rates to extend equipment life and protect manufacturer warranties.

Quantifiable outcome

• 10-year parts warranty and 1-year labor warranty on qualifying installed equipment with paid invoice
• +4 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

14 partnerships are on record, tiered core, secondary and minor.

• LennoxcoreStrategic or Co-development PartnerLongstanding Lennox Premier Dealer since June 2002. Required to maintain 90%+ customer approval rating assessed by independent third party. Partners in Lennox Feel the Love Wisconsin program, installing free furnaces for deserving families annually. CTC installs Dave Lennox Signature Collection, Elite Series, and Merit Series products with meticulous factory-trained installation.
• CarriercoreTechnology or IntegrationCarrier is a world leader in heating, air-conditioning and refrigeration solutions. Condon Total Comfort offers Carrier products alongside Lennox, providing customers with additional trusted comfort options.
• HoneywellsecondaryTechnology or IntegrationSpecialized technicians completed hands-on training at Honeywell Training Center in Minneapolis, MN for commercial building management and thermostatic controls. Offers RedLINK smart thermostat technology.
• ecobeesecondaryTechnology or IntegrationSmart thermostat partner offering Wi-Fi enabled thermostats with motion sensing, smartphone control, Apple HomeKit compatibility, and up to 23% annual energy savings. Products include SmartThermostat with voice control and T10 Pro with RedLINK Room Sensors.
• WaterFurnacesecondaryTechnology or IntegrationGeothermal heat pump partner offering the greenest, most efficient, and most cost-effective heating and cooling systems using renewable solar energy stored in the ground.
• HTP (High Efficiency Plumbing & Heating)secondaryTechnology or IntegrationPartner for water and space heating solutions including the UFT Combi modulating condensing gas boiler with up to 96% AFUE rating, ENERGY STAR certified with low NOx emissions.
• U.S. Boiler CompanysecondaryTechnology or IntegrationAlpine boiler partner with AFUEs of 95% for residential models, ENERGY STAR certified, providing energy-saving home heating comfort.
• CaptiveAiresecondaryTechnology or IntegrationCommercial kitchen ventilation partner providing exhaust hoods, plenums, and energy recovery coils for restaurant and commercial kitchen ventilation design.
• AprilAiresecondaryTechnology or IntegrationIndoor air quality partner offering products to help reduce stress, enhance creativity, increase clarity of thought, prevent illness, expedite healing, and improve well-being.
• Focus on EnergycoreGTM or Marketing PartnerWisconsin state energy efficiency program Trade Ally since inception. CTC identifies applicable Focus on Energy rebates and credits them directly on customer invoices so they receive savings upfront without paperwork.
• BelieveminorOthersWaste-nothing Christian ministry that raises funds from recycled materials (including HVAC equipment) to help the needy. CTC contributes expired equipment for reclamation, with proceeds supporting orphan relief in northern India and flood victim relief.
• Make-A-Wish Foundation WisconsinminorOthersCondon Total Comfort is a proud supporter of Make-A-Wish Foundation Wisconsin, which grants wishes to children with critical illnesses.
• ValorFitminorOthersCondon Total Comfort is a proud supporter of ValorFit organization.
• Horizon Senior Housing ManagementsecondaryImplementation/ SI/ Consulting PartnerTop development company partnered with CTC for designing and installing radiant heating systems in senior housing facilities in Madison, Elm Grove, Milwaukee, and Waukesha areas.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Carrier Global: Major global HVAC manufacturer and CTC's secondary brand partner offering furnaces, air conditioners, and controls. Comparable as a broad incumbent whose products CTC installs and services.
• Rheem: Major HVAC and water heating manufacturer offering residential and commercial heating and cooling equipment. Comparable as another broad incumbent competing for local dealer relationships.
• Trane Technologies: Major HVAC manufacturer with strong residential and commercial presence competing with Lennox in CTC's service area. Relevant as a broad incumbent competitor brand that local contractors may also install.
• Lennox International: Major global HVAC manufacturer and CTC's primary brand partner. Relevant as the broad incumbent whose Premier Dealer program underpins CTC's competitive positioning and product portfolio.

Direct peers

• One Hour Heating & Air Conditioning: National HVAC services franchise (under Authority Brands) providing residential heating, cooling, and air quality services with 24/7 emergency support. Comparable in service mix, customer focus, and recurring maintenance program structure.
• Coolray Heating & Cooling: Multi-state residential HVAC services company offering heating, cooling, and air quality solutions through in-house technicians with a similar mix of installation, repair, and maintenance services. Closely comparable business model and customer base to CTC.

Regional players

• J.F. Ahern: Wisconsin-based mechanical contractor specializing in commercial HVAC, plumbing, and fire protection across the Midwest. Comparable as a regional Wisconsin HVAC and mechanical contractor with complementary commercial capabilities.
• Bassett Mechanical: Wisconsin-based mechanical and HVAC contractor serving residential, commercial, and industrial customers across the state. Comparable as a regional Wisconsin HVAC services company with overlapping geography, though larger in scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/condon-total-comfort-inc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Condon Total Comfort, Inc.