Confedom SA

What Confedom SA does

Confedom SA (legal name Confederación del Canadá Dominicana, S.A.) is a privately held Dominican Republic multi-line insurance company headquartered in Santo Domingo with a secondary office in Santiago. Founded on October 10, 1919 as a branch of Confederation Life Insurance Company (Toronto, Canada), the company initially offered only life insurance. On January 1, 1987 it acquired all assets and liabilities of Confederation Life and reorganized under Dominican Republic law to operate as a full multi-line carrier under RNC No. 1-01-17137-5. As of December 2012 it held 0.6% market share, ranking 16th of 33 Dominican insurance companies, with total assets of RD$277,324,041.95, paid capital of RD$100,000,000,000, and a Fitch national scale rating of BBB(dom) with Stable Outlook.

The company operates a traditional direct-to-consumer insurance model through physical offices, phone, email, and an online presence (confedom.com) supporting quote forms and accident reporting. Its product portfolio spans property and casualty lines (fire and allied lines, motor vehicle, cargo transport, marine and aviation hull, general civil liability, medical and hospital liability, financial and fidelity, technical/engineering, surety bonds, jewelry and art) as well as personal lines (individual life, group life, personal accident). These core products are bundled with ancillary services including home assistance, automobile assistance through the Centro de Asistencia al Automovilista (CAA), Caribe Asistencia Siam travel assistance (a MAPFRE partnership), and in-house automotive repair workshops. Sky is the limit on reinsurance partnerships: the company maintains relationships with top-tier global reinsurers including Swiss Re, Munich Re, Hannover Re, Mapfre Re, and several London market providers, which provides risk capacity and financial protection.

The business model is predominantly subscription-based recurring premium collection across multiple lines. Distribution is exclusively direct-to-customer via two physical offices and the website; the company does not sell through brokers or bancassurance channels and has no disclosed digital platform, mobile app, or API. The company is family-controlled: Moisés A. Franco Llenas serves as President and General Manager with 45 years of service, and Leoh Leon Sturla (son of founder Don Héctor León Marchena) is Vice-President of the Board. Operationally, the company is lean with only 9 employees, suggesting a high degree of outsourcing or commission-based field agents. The FY2012 combined ratio of 115.8% exceeded the industry average of 109.3%, indicating underwriting losses, though strong capitalization (solvency index 5.04, liquidity index 3.5) and reinsurance protection provide stability. The company is a founding member of CADOAR, JUCOSE, and the Dominican-Canadian Chamber of Commerce.

Name

Confedom SA

Legal name

Confederación del Canadá Dominicana, S.A.

Website

https://confedom.com

Company type

Private

Founded year

1919

Operating status

Operating

Headcount range

1–10 employees

Short description

Confedom SA is a privately held, family-controlled Dominican Republic multi-line insurance carrier founded in 1919, offering property, casualty, life, and specialty insurance products to individual and corporate customers through two physical offices and a reinsurance-backed underwriting platform.

Ownership category

akta.pro rank

Product category

Multi-line Insurance

NAICS

Insurance Carriers and Related Activities (524), Direct Life, Health, and Medical Insurance Carriers (52411)

SIC

Fire, Marine & Casualty Insurance (6331), Life Insurance (6311), Accident & Health Insurance (6321)

akta.pro primary industry

Specialty Insurance Brokerage (Marine, Aviation, Cyber, Professional Lines) (FSAEADAJ)

akta.pro secondary industries

Mid-Market Commercial Package (Package Policies) (FSAJAFAB), Travel Assistance & Concierge Services (Non-Insurance) (FSAJAJAF)

Keywords

• Multi-line insurance
• Property and casualty insurance
• Life insurance products
• Motor vehicle insurance
• Cargo transit insurance

Headquarters

HQ city

Santo Domingo

HQ country

Dominican Republic

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Others, Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Insurance Premiums: Collection of insurance premiums across multiple lines of business including property, casualty, life, and specialty insurance products. Revenue generated through policy subscriptions and renewals.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Confedom SA is a Dominican Republic-based multi-line insurance company offering a comprehensive portfolio of property, casualty, life, and specialty insurance products. The portfolio spans Fire & Allied Lines, Motor Vehicle, Cargo Transport, Marine/Aviation Hull, General Civil Liability, Medical Liability, Financial & Fidelity, Technical/Engineering, and Surety Bonds for commercial clients, alongside Individual Life, Group Life, and Personal Accident for personal lines. The company complements its insurance products with ancillary assistance services including home assistance, automobile accident assistance (CAA), travel assistance via MAPFRE subsidiary Caribe Asistencia Siam, and automotive repair workshops.

Product overview

Confedom SA (Confederación del Canadá Dominicana S.A.) is a Dominican Republic-based multi-line insurance company offering a comprehensive portfolio of property, casualty, life, and specialty insurance products. The product portfolio spans commercial and personal lines including Fire & Allied Lines, Motor Vehicle, Cargo Transport, Marine/Aviation Hull, General Civil Liability, Medical/Healthcare Liability, Financial & Fidelity, Technical/Engineering (Contractors All Risks, Machinery Breakdown, Electronic Equipment), Surety Bonds, and Jewelry/Art insurance. Personal insurance products include Individual Life, Group Life, and Personal Accident insurance. The company complements its core insurance offerings with service add-ons including Home Assistance (electrical, plumbing, locksmith, glass), Automobile Assistance Center (CAA) for accident handling, Caribe Asistencia Siam travel assistance (a MAPFRE subsidiary), and automotive repair workshops. The company also offers supplementary coverage such as Plus Protection for deductible reimbursement on motor policies. The overall architecture follows a traditional insurance company model where core insurance products are bundled with ancillary assistance services provided through strategic partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• Fire & Allied Lines Insurance (Incendio & Líneas Aliadas) Property insurance covering physical damage to buildings and contents caused by fire, with optional coverage for earthquake, hurricane, theft, explosion, flood, and business interruption. Designed for residential and commercial property owners.
• Motor Vehicle Insurance (Vehículos de Motor) Comprehensive motor vehicle coverage including physical damage to the insured vehicle and third-party liability for property damage, bodily injury, and passenger coverage. Includes free vehicle rental during repairs and Casa del Conductor traffic incident handling for vehicle owners.
• Cargo Transport Insurance (Transporte de Carga) Insurance protecting merchandise against all risks during transport via maritime, air, or ground shipping, from supplier warehouse to final destination, covering global import/export routes. Aimed at importers and exporters.
• Marine & Aviation Hull Insurance (Naves Marítimas y/o Aéreas) Hull insurance for watercraft and aircraft covering physical damage to the vessel itself as well as third-party liability, crew medical expenses, and passenger accident coverage.
• General Civil Liability Insurance (Responsabilidad Civil General) General liability insurance covering damages to third parties and property, including hull protection, civil liability, crew coverage, and medical expenses for crew and passengers.
• Medical & Hospital Liability Insurance (Responsabilidad Civil Médicos y Hospitales) Professional liability insurance for physicians and clinics covering claims for bodily injury and property damage caused by negligent professional acts including diagnostics, treatments, surgeries, and use of medical equipment.
• Financial & Fidelity Insurance (Finanzas y Fidelidad) Coverage protecting against losses from dishonest or fraudulent acts committed by employees, including Simple Fidelity, 3D Fidelity (Dishonesty, Disappearance, Destruction), and BBB-Banking Fidelity policies.
• Technical/Engineering Insurance (Ramos Técnicos) Engineering insurance covering Contractor All Risks (TRC), Installation All Risks (TRM), Contractor Equipment & Machinery, Machinery Breakdown, and Electronic Equipment policies for technology-dependent operations.
• Surety Bond (Póliza Fianza) Surety bonds guaranteeing contract fulfillment including customs bonds, contractor bonds, attachment release bonds, and judicial bonds for various contractual and legal obligations.
• Individual Life Insurance (Seguro de Vida Individual) Life insurance protecting family financial stability upon the policyholder's death before children reach independence, with temporary coverage options and additional riders for accidental death and disability. Minimum sum RD$50,000; coverage up to age 70.
• Group Life Insurance (Seguro de Vida Colectiva) Group life insurance plan covering regular employees for natural or accidental death, including credit insurance, business insurance, and mortgage decreasing balance coverage with funeral expense benefits.
• Personal Accident Insurance (Seguros de Accidentes Personales) Accident protection insurance for active individuals covering accidental death, organic loss, weekly disability benefits, total temporary disability, partial disability, and medical expense reimbursement.
• Home Assistance Service (Asistencia Domiciliaria) Home emergency assistance covering electrical failures, locksmith services, plumbing, glass replacement, and connections to a network of professionals for masonry, carpentry, fumigation, waterproofing, gardening, painting, and AC repair.
• Automobile Assistance Center / CAA (Centro de Asistencia al Automovilista) Optional automobile accident assistance center providing 24-hour services including modern facilities with traffic authority offices (DIGESIETT), legal representation, claims processing, and a retention room for motor policyholders.
• Caribbean Travel Assistance (Caribe Asistencia Siam) Travel assistance services at national and international levels, operated by Caribe Asistencia Siam S.A. (a subsidiary of MAPFRE ASISTENCIA of Madrid, Spain), providing 24-hour guaranteed attention including roadside, medical, and travel assistance bundled with vehicle insurance policies.
• Automotive Repair Workshops (Talleres) Network of automotive repair shops capable of meeting customer needs, guaranteeing the quality service characteristic of the company for motor policy claims and repairs.
• Plus Protection (Deductible Reimbursement Coverage) Additional coverage that pays the deductible on motor vehicle policies regardless of where the policy is insured, including VIP coverage with medical and legal telephone assistance. Available in three plan limits: RD$15,000, RD$25,000, and RD$50,000.

Quantifiable outcome

• Combined ratio of 115.8% in 2012, demonstrating operational efficiency despite challenging market conditions

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Mapfre ReaseguroscoreTechnology or IntegrationInternational reinsurer from Spain providing reinsurance capacity and support for CONFEDOM's insurance portfolio.
• Swiss RecoreTechnology or IntegrationMajor Swiss international reinsurance company providing risk capacity and financial protection.
• Muenchener RueckcoreTechnology or IntegrationGerman reinsurance company contributing to CONFEDOM's reinsurance program.
• Hannover RecoreTechnology or IntegrationGerman reinsurance provider supporting the company's risk management through proportional contracts.
• Reaseguradora Santo Domingo, S.A.coreTechnology or IntegrationLocal Dominican reinsurer providing reinsurance capacity within the Dominican market.
• Reaseguradora Hispaniola, S.A.coreTechnology or IntegrationLocal Dominican reinsurance company supporting the national insurance market.
• JLT Risk Solutions LimitedcoreTechnology or IntegrationJardine Lloyd Thompson Group broker providing international reinsurance brokerage services through the London market.
• Caribe Asistencia Siam, S.A.coreStrategic or Co-development PartnerLocal subsidiary of MAPFRE ASISTENCIA (Madrid, Spain) providing travel assistance services nationally and internationally. Integrates with SIAM (International Assistance System MAPFRE). Services include 24-hour roadside assistance, medical assistance, and travel services included in vehicle insurance policies.
• CADOAR (Cámara Dominicana de Aseguradores y Reaseguradores Inc.)coreStrategic or Co-development PartnerDominican Insurance and Reinsurance Chamber - CONFEDOM is a founding member. Also associated with JUCOSE (Junta Consultiva de Seguros) and the Dominican-Canadian Chamber of Commerce Inc.
• DIGESIETT (Dirección General de Seguridad de Tránsito y Transporte Terrestre)minorImplementation/ SI/ Consulting PartnerGovernment traffic authority with office located within CONFEDOM's Centro de Asistencia al Automovilista (CAA) facility for streamlined accident reporting and processing.

Scale indicators6 records

Recent moves11 records

Expansion highlights4 records

Direct peers

• Seguros Universal: Dominican insurance company offering P&C, health, and life insurance products. Direct competitor in the same Dominican market with similar multi-line positioning.
• Seguros Reservas: Dominican insurance subsidiary of Banreservas, offering multi-line P&C, life, and personal insurance products. Direct competitor to Confedom in the Dominican market with similar multi-line offerings.
• La Colonial de Seguros: Dominican multi-line insurer offering P&C, life, and personal insurance. Direct competitor with a similar historic multi-line product portfolio serving individual and commercial customers.
• Palic Seguros: Dominican insurance company offering P&C, life, and personal insurance products. Direct competitor with a similar multi-line product catalog in the Dominican market.
• Humano Seguros: One of the largest Dominican insurance groups offering individual and group health, P&C, and life insurance. Direct competitor covering the same Dominican customer base with substantial market share.
• Sura República Dominicana: Dominican operations of Grupo Sura, providing P&C, life, and mandatory insurance products. Direct competitor sharing the same mid-market positioning in the Dominican Republic.
• MAPFRE Dominicana: Dominican subsidiary of MAPFRE S.A., one of the largest multi-line insurers in the Dominican Republic with broad P&C, life, and specialty coverage. Direct competitor with overlapping product lines and customer base in the same single market.

Broad incumbents

• MAPFRE: Global Spanish-headquartered insurance group with major presence across Latin America. Relevant as parent of MAPFRE Dominicana and as Confedom's reinsurance partner (Mapfre Reaseguros), with overlapping specialty and P&C capabilities.
• Grupo Sura: Latin American financial services holding with insurance, pensions, and investment operations across multiple countries. Relevant as parent of Sura República Dominicana and comparable as a broader Latin American insurance incumbent.

Regional players

• Sagicor Life: Caribbean-rooted insurance and financial services group operating across the Caribbean and into the Americas. Comparable as a regional multi-line insurer with similar legacy positioning and small-to-mid market scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/confedom-sa

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Confedom SA