Consumer Code for New Homes
Consumer Code for New Homes is a UK-based, CTSI-approved mandatory consumer protection code for developers of new-build homes, delivered via nine Structural Warranty Bodies with CEDR-operated dispute resolution. It serves home buyers, registered developers, and warranty providers across the United Kingdom.
- Company typePrivate
- Founded2015
- HeadquartersBracknell, United Kingdom
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What Consumer Code for New Homes does
Consumer Code for New Homes Limited (Company No. 9924709) is a UK-based, private consumer protection code sponsor headquartered in Bracknell, Berkshire. Established in 2015 following the 2004 Kate Barker review of the housebuilding industry, the organization administers a mandatory code of practice governing how registered Developers market, sell, and provide after-sales service for new-build homes in the United Kingdom. The Code is approved by the Chartered Trading Standards Institute under the Approved Codes Scheme and has passed consecutive annual CTSI audits for at least seven years.
The Code's product surface comprises four elements: the Code itself (currently Version 5, effective 1 January 2024), an Independent Dispute Resolution Scheme operated in partnership with CEDR (Centre for Effective Dispute Resolution) offering free resolution with awards up to £50,000, a Code Member Portal for registered developer compliance management, and an Online Training Portal delivering annual CPD-certified training. Coverage spans pre-contract, contract exchange, legal completion (including Pre-Completion Inspection rights under Version 5), and two years of after-sales service. A Primary Authority Partnership with Kent Trading Standards provides assured advice and standard templates to members.
The business model is B2B2C and non-commercial: developers register with the Code as a condition of obtaining structural warranty coverage from one of nine Structural Warranty Bodies (Code Users) including BLP Insurance, Build-Zone, CADIS, CIR, FMB Insurance, Global Home Warranties, Protek, The Q Policy, and Thomas Miller Specialty. Consumers are not charged for Code services. Revenue information is not publicly disclosed; the organization operates with six employees and appears funded through the Code User network rather than direct developer or consumer fees. The Board comprises senior figures from the structural warranty sector, reinforcing the industry-led, self-regulatory positioning of the organization.
Consumer Code for New Homes firmographics
Firmographics- Name
- Consumer Code for New Homes
- Legal name
- Consumer Code for New Homes Limited
- Website
- https://consumercodefornewhomes.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Consumer Code for New Homes is a UK-based, CTSI-approved mandatory consumer protection code for developers of new-build homes, delivered via nine Structural Warranty Bodies with CEDR-operated dispute resolution. It serves home buyers, registered developers, and warranty providers across the United Kingdom.
- Ownership category
- akta.pro rank
Consumer Code for New Homes industry classification
Industry- Product category
- Consumer Protection Services
- SIC
- Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Building Codes, Permitting & Inspections (Building Safety) (BPAIANAF)
Keywords
Where Consumer Code for New Homes is headquartered
LocationHeadquarters
- HQ city
- Bracknell
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Consumer Code for New Homes business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Distribution channels3 records
Marketing channels6 records
Consumer Code for New Homes product offering
Product offeringCore offering
Consumer Code for New Homes Limited operates a mandatory consumer protection code approved by the Chartered Trading Standards Institute (CTSI) covering the marketing, selling, and after-sales service of new build homes in the United Kingdom. Registered developers must comply with Code requirements spanning pre-contract, contract exchange, legal completion, and after-occupation stages, with access to a free Independent Dispute Resolution Scheme operated by CEDR for unresolved buyer complaints.
Product overview
Consumer Code for New Homes operates as a unified consumer protection scheme comprising the Consumer Code for New Homes (a mandatory code establishing requirements for developers in marketing, sales, and after-sales service), the Independent Dispute Resolution Scheme (IDRS) operated through CEDR for free dispute resolution, a Code Member Portal for developer access and management, and an Online Training Portal for staff certification. The current Version 5 of the Code applies to all reservations from January 2024.
Differentiator
Problem solved
Functional benefit
Products and services
- Consumer Code for New Homes (Version 5) A mandatory consumer code approved by the Chartered Trading Standards Institute (CTSI) setting requirements for registered developers in the marketing, selling, and after-sales service of new homes, providing buyers with protection standards above and beyond the law.
- Independent Dispute Resolution Scheme (IDRS) Free dispute resolution service operated by CEDR Limited for buyers who cannot resolve complaints directly with developers, covering disputes from reservation date until two years after Legal Completion with maximum awards of £50,000.
- Code Member Portal Online portal for registered developers to manage registration, access template documents, Code logos, standard Reservation Agreement and Checklist, compliance resources, and training materials.
- Online Training Portal
Quantifiable outcome
- Independent Dispute Resolution Scheme provides free resolution with awards up to £50,000 for breaches
- +3 more outcomes
Companies that use Consumer Code for New Homes
Customer profileSegments4 records
Ideal customer profiles3 records
Consumer Code for New Homes technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Consumer Code for New Homes partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core.
- BLP InsurancecoreBLP Insurance offers housing warranty insurance and commercial development latent defects insurance underwritten by Allianz Global Corporate & Specialty SE. They provide insurance that covers the building, not the developer, without upfront registration fees. BLP has been providing construction insurance since 1989, trading as BLP since 1999, and is owned by Thomas Miller. BLP is regulated by the FCA.
- Build-Zone InsurancecoreBuild-Zone was established as a 10-Year Structural Warranty provider in 2003 and is a trading style of Sennocke International Insurance Services Limited (Part of the Aston Lark Group/Howden Broking Group). They have one of the market's largest capacities for latent defects insurance and are experienced in underwriting structural warranties for all types of developments.
- CADIS (Cadis MGA Ltd)coreCADIS is a trading arm of International Financial Security Ltd (IFS), a broker authorised and regulated by the FCA, which specialises in insurance and warranty solutions for developers and contractors. They provide latent defect warranty products including UK Finance approved 10 year residential warranties, commercial latent defects insurance, and high net worth residential policies.
- CIR (Construction Insurance Referral)coreCIR is the specialist Construction Sector trading division of M R Bloor & Co. Ltd, an independent insurance broker directly authorised by the FCA. Established since 1986, CIR provides complete insurance solutions and UK Finance Approved 10-year Residential Warranties for commercial and residential property.
- FMB Insurance ServicescoreFMB Insurance was set up in 1980 to provide warranties for the domestic home improvement market, largely funded by local authorities. Now provides wide range of commercial and latent defects insurances to FMB members and the general public, with over 25 years collective experience in the construction industry.
- Global Home Warranties LimitedcoreEstablished in the UK in 2011 as an alternative to other structural warranty providers. GHW aims to add value at every stage of the home warranty service through experienced consultants and Risk Managers, with a flexible approach providing tailor-made solutions rather than off-the-shelf policies.
- Protek WarrantycoreEstablished in 2015 by Simon Middleton in conjunction with Lucas Fettes & Partners Ltd. Protek focuses on technical services provision through design and inspection processes incorporated into every new property. The model delivers excellent communication between technical audit and construction teams.
- The Q PolicycoreEstablished in 2010 by Paul Davies and Clare Thomas to bring a different approach to the warranty market through proper understanding of risk management and a customer-focused product. The experience comes from senior management at Zurich Building Guarantees.
- Thomas Miller SpecialtycoreThomas Miller Specialty Construction (TMSC) was established during 2021 following the ending of the long-term partnership for BLP Insurance. Offers a market leading latent defect insurance product specifically designed for commercial developers delivering new build mixed use schemes, underwritten by Aviva Insurance in an exclusive partnership.
- CEDR (Centre for Effective Dispute Resolution)coreCEDR operates the Independent Dispute Resolution Scheme for Consumer Code for New Homes. CEDR is approved by CTSI as the competent authority acting on behalf of the Secretary of State. It is a UK charity that provides dispute resolution services and is a member of the Ombudsman Association.
- Kent Trading Standards (Primary Authority Partnership)coreConsumer Code for New Homes has a Primary Authority Partnership with Kent Trading Standards. As a member of the Code, developers have access to assured advice and standard template documents through this partnership.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
Consumer Code for New Homes competitors and assessment
Company assessmentOthers
- Royal Institution of Chartered Surveyors (RICS): Professional body for surveyors and real estate professionals involved in new-build transactions. Comparable as a UK built-environment standards-setting body, though RICS focuses on professional standards rather than consumer protection.
- Which?: The UK's leading consumer advocacy organisation. Comparable as a consumer protection voice in the housing market, though Which? operates as a broader consumer body rather than a sector-specific new-build code sponsor.
- TrustMark: Government-endorsed quality scheme for tradespeople and home improvement. Comparable as a UK government-recognised consumer protection and code scheme in the built environment, though focused on home improvement rather than new-build sales.
- Home Builders Federation (HBF): UK trade association for housebuilders. Adjacent in that HBF represents the developer constituency CCNH regulates, and both engage in the same policy conversations on new-build consumer protection reform.
- Federation of Master Builders (FMB): UK's largest construction trade association with which CCNH's board is closely linked (Brian Berry as CEO, Emma Whyatt in FMB Insurance). Comparable as an industry-body stakeholder but operating as membership association rather than consumer code sponsor.
Broad incumbents
- Premier Guarantee: A major UK structural warranty provider and a Code User for CCNH. Operates in adjacent new-build warranty and risk management space with overlapping developer relationships, but its primary business is insurance rather than consumer code sponsorship.
- LABC Warranty: UK structural warranty provider affiliated with Local Authority Building Control. Comparable to NHBC and Premier Guarantee as a Code User and new-build warranty incumbent, though not a direct CCNH competitor.
- National House Building Council (NHBC): The UK's leading new-home warranty and standards body and a major Structural Warranty Body competitor. NHBC's Buildmark warranty and inspection regime overlaps with CCNH's coverage of new-build consumer protection, but at much greater scale and breadth.
Direct peers
- New Homes Quality Board / New Homes Ombudsman Service: Industry-led body created to oversee a new homes ombudsman scheme, broadly aligned with the government's intent for a single mandatory code. Direct peer in the same UK consumer protection category for new-build housing.
- Consumer Code for Home Builders (CCHB): The sister organisation jointly operating with CCNH on revised Codes of Practice. CCHB is the most directly comparable peer, addressing the same consumer protection function for new homes through a parallel structural warranty body channel.
Market position
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Consumer Code for New Homes social profiles
Digital presenceConsumer Code for New Homes compliance and trust
Trust signalCompliance2 records
Consumer Code for New Homes financial estimates
Financial estimateRevenue estimate
Valuation estimate
Consumer Code for New Homes leadership team
Management profileNumber of profiles
Profiles12 records
Consumer Code for New Homes funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Consumer Code for New Homes M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Consumer Code for New Homes
What does Consumer Code for New Homes do?
Consumer Code for New Homes Limited operates a mandatory consumer protection code approved by the Chartered Trading Standards Institute (CTSI) covering the marketing, selling, and after-sales service of new build homes in the United Kingdom. Registered developers must comply with Code requirements spanning pre-contract, contract exchange, legal completion, and after-occupation stages, with access to a free Independent Dispute Resolution Scheme operated by CEDR for unresolved buyer complaints.
Is Consumer Code for New Homes a public or private company?
Consumer Code for New Homes is a private company. It is classified as unknown and is currently operating.
When was Consumer Code for New Homes founded?
Consumer Code for New Homes was founded in 2015. It employs 1 to 10 people.
Where is Consumer Code for New Homes based?
Consumer Code for New Homes is headquartered in Bracknell, United Kingdom, in the Europe region.
Who are Consumer Code for New Homes's main competitors?
Others on record are Royal Institution of Chartered Surveyors (RICS), Which?, TrustMark, Home Builders Federation (HBF) and Federation of Master Builders (FMB). Broad incumbents are Premier Guarantee, LABC Warranty and National House Building Council (NHBC). Direct peers are New Homes Quality Board / New Homes Ombudsman Service and Consumer Code for Home Builders (CCHB).
Does Consumer Code for New Homes have an API?
No public API is recorded for Consumer Code for New Homes.
What industry is Consumer Code for New Homes in?
Consumer Code for New Homes's product category is Consumer Protection Services. Its primary akta.pro industry code is BPAIANAF, Building Codes, Permitting & Inspections (Building Safety). Its SIC code is 7340.