Contact Richelieu-Yamaska

What Contact Richelieu-Yamaska does

Contact Richelieu-Yamaska is a non-profit crisis intervention organization headquartered in Saint-Hyacinthe, Quebec, founded in 1987 and incorporated as a charitable organization on November 14, 1989. It operates the first community-based crisis intervention service established in the Montérégie region, delivering a 24/7 toll-free telephone crisis line, in-person follow-up interviews, short-term crisis housing (4 beds, stays of 1-10 days for adults 18+), suicide prevention, postvention support for suicide survivors, and Sentinel Network Training for community-based early identification of at-risk individuals. The organization serves over 40 municipalities in the Saint-Hyacinthe area and reported more than 9,400 interventions in 2019, up from a few hundred at founding.

Its underlying methodology is a bio-psycho-social intervention model applied by trained intervention specialists, with continuity of care provided by assigning the same counselor to follow-up sessions. The technology stack is operationally minimal: services are delivered via telephone, in-person visits, and a basic website/donation form; there is no mobile application, no API integration, and no AI/automation component.

The business model is a donations-and-fundraising non-profit: all services are provided free of charge to end-users, with revenue derived from personal and business donations (with tiered giving levels of $20, $50, $100, $250, $500, and custom amounts, plus tax receipts), supplemented by benefit events and likely public funding. The organization has no parent company, no subsidiaries, no disclosed institutional investors, and no paid customers; the 96-person staff is funded entirely by donations and grants to deliver community-based mental health crisis services.

Name

Contact Richelieu-Yamaska

Legal name

Contact Richelieu-Yamaska

Website

https://contactry.qc.ca

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

51–100 employees

Short description

Contact Richelieu-Yamaska is a non-profit crisis intervention organization in Saint-Hyacinthe, Quebec, delivering free 24/7 telephone crisis lines, in-person follow-ups, 4-bed short-term crisis housing, suicide prevention, postvention, and Sentinel Network Training to residents across 40+ Montérégie municipalities, funded by donations.

Ownership category

akta.pro rank

Product category

Mental Health Crisis Intervention Services

NAICS

Individual and Family Services (6241), Emergency and Other Relief Services (624230), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

Keywords

• Crisis intervention services
• Mental health support
• Suicide prevention
• Crisis housing
• Community health services

Headquarters

HQ city

St-Hyacinthe

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations: The organization relies on donations from individuals and businesses to fund operations. The website features a donation form allowing personal and corporate donations with amounts of $20, $50, $100, $250, and $500, plus custom amounts. Tax receipts are available for donors.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Contact Richelieu-Yamaska provides free, 24/7 crisis intervention services to individuals in distress, including a telephone crisis line, in-person interviews, short-term crisis housing (4 beds), suicide prevention, and postvention support for those bereaved by suicide. It also offers sentry-network training and awareness programs to help community members identify and refer at-risk individuals.

Product overview

Contact Richelieu-Yamaska is a non-profit crisis intervention organization founded in 1989, offering a unified suite of mental health crisis services to residents of Saint-Hyacinthe and surrounding areas. The core offering centers on the 24/7 Crisis Line (Ligne de crise), supplemented by face-to-face Crisis Follow-up (Suivi de crise) and Crisis Housing (Hébergement de crise) with 4 beds. Additional services include Suicide Prevention and Postvention Interventions for those affected by suicide. The organization also provides Training and Awareness programs including Sentinel Training for community-based suicide prevention. Supporting these are a Contact Form for non-urgent inquiries and an online Donation Form. All services are provided free of charge.

Differentiator

Problem solved

Functional benefit

Products and services

• Ligne de crise (Crisis Line) 24/7 telephone crisis line available at 450-774-6952 and 1-844-774-6952 (toll-free), providing immediate emotional support and intervention to individuals in crisis in the Saint-Hyacinthe and Montérégie region.
• Suivi de crise (Crisis Follow-up) Face-to-face structured follow-up sessions with the same intervener, supporting individuals through difficult periods with short-term goal-oriented intervention. Available Monday to Friday 9h-20h and occasionally weekends.
• Hébergement de crise (Crisis Housing) Short-term crisis housing with 4 beds for adults (18+), offering a safe environment to regroup during crises and avoid hospitalization. Stays range from 1 to 10 days.
• Prévention du suicide (Suicide Prevention) Services welcoming individuals with suicidal thoughts, their loved ones, and those bereaved by suicide, including awareness and support programs.
• Interventions de postvention (Postvention Interventions) Support services for suicide survivors to provide care and prevent possible imitation or contagion effects, based on INSPQ data showing 157 suicides in Montérégie in 2016.
• Formation Sentinelle (Sentinel Training) Training program to equip individuals to recognize warning signs of suicidal behavior in their environment and direct people toward appropriate help resources. Includes an agricultural-adapted version.
• Formation et sensibilisation (Training and Awareness) Training programs including 'Intervenir auprès de la personne suicidaire à l'aide de bonnes pratiques', sensitization sessions, agricultural-focused declination, and youth-focused declination.

Quantifiable outcome

• Over 9,400 interventions in 2019 (up from a few hundred in 1989)

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Crisis Text Line: International non-profit offering crisis support via text message. Comparable crisis intervention mission but operates through a digital/text-first channel that regional phone-based crisis lines like Contact Richelieu-Yamaska do not currently offer.

Direct peers

• Suicide Action Montréal: Montreal-based non-profit offering 24/7 crisis intervention, suicide prevention, and postvention services. Closely aligned with Contact Richelieu-Yamaska across service lines (hotline, follow-up, postvention) and target population, in the broader Quebec market.
• Centre de prévention du suicide de Québec: Regional Quebec non-profit providing 24/7 crisis intervention, suicide prevention, and postvention services. Operates the same core model — crisis line, follow-up, postvention — and competes for provincial mental health funding in Quebec.
• Tel-Aide Montréal: A Montreal-based non-profit operating a 24/7 crisis telephone helpline with trained volunteer listeners — directly comparable to Contact Richelieu-Yamaska's hotline model and free, community-based intervention philosophy in the same province of Quebec.
• Revivre: Quebec-based non-profit supporting people with anxiety, depression, and distress through peer support, helpline, and community programs. Overlaps with Contact Richelieu-Yamaska on mental health crisis and distress support, though focused on a narrower clinical population.

Broad incumbents

• Kids Help Phone: National Canadian 24/7 e-mental health service for young people offering phone, text, and chat crisis support. Comparable crisis-line service but at national scale with significantly broader funding, digital channels, and brand recognition.
• Canadian Mental Health Association (CMHA) – Quebec: Provincial branch of a national federation promoting mental health and providing community-based programs. Overlaps with Contact Richelieu-Yamaska in mental health awareness and community-based support, but operates at much larger scale and with broader program scope.
• Crisis Services Canada / 9-8-8 Suicide Crisis Helpline: National Canadian suicide crisis line network offering 24/7 phone and text support. Directly competes for crisis-line callers across Canada and is increasingly funded by federal/provincial governments — a significant competitive risk for regional crisis centers.
• Info-Santé 811 (Quebec Health Line): Government-operated 24/7 nurse triage and psychosocial helpline in Quebec. Comparable crisis and information access but funded by the provincial government and operating across the entire province rather than a single region.

Regional players

• L'Autre Maison: Community crisis and short-term housing organization serving another region of Quebec. Directly comparable in service mix (crisis intervention + short-term beds) and free, donation-funded model, though operating in a different geographic catchment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/contact-richelieu-yamaska

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contact Richelieu-Yamaska