Conway Police Department

What Conway Police Department does

The Conway Police Department is a municipal law enforcement agency headquartered at 35 East Conway Road in Center Conway, New Hampshire, serving the Town of Conway. Founded on July 14, 1969, the agency operates 24 hours a day and delivers patrol, criminal investigations, traffic enforcement, school resource officer (SRO) coverage, a K9 unit, a drone unit, a Traffic Accident Reconstruction (TAR) team, prosecution, records, and dispatch services. Chief Christopher J. Mattei leads the agency. Beyond its primary Conway jurisdiction, the department provides regional emergency dispatch services to the towns of Albany, Eaton, and Madison, embedding it as a shared-service platform across multiple small municipalities.

The department's technical infrastructure includes a Motorola radio communications system, a DJI M30T drone deployed under a Federal Aviation Administration Certificate of Authorization, fingerprinting capability connected to the Automated Fingerprint Identification System (AFIS), and a robotic total station used by the TAR team for scene mapping. Officers are affiliated with the Internet Crimes Against Children (ICAC) Task Force to support cybercrime investigations. The K9 unit was established in 2020 through a Stanton Foundation grant, and a drone program was launched in 2025 with approximately $20,000 in grant funding.

The agency's funding model is primarily municipal-tax based, with marginal fee-for-service revenue from fingerprinting ($10 resident, $20 non-resident), alarm registrations ($15 setup, $25 annual, $20 per false alarm), dog licensing ($6.50), and accident reports ($10). Capital purchases have historically been supported through targeted grants rather than operating budget. Activity volume in 2024 included 50,961 calls for service, 6,720 vehicle stops, 928 incident reports, and 565 motor vehicle accidents, with 649 arrests recorded in 2025 year-to-date.

Name

Conway Police Department

Legal name

Conway Police Department

Website

https://conwaypdnh.gov

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

11–50 employees

Short description

The Conway Police Department is a municipal law enforcement agency in Conway, New Hampshire, providing 24-hour patrol, investigations, K9, drone, SRO, and dispatch services to the Town of Conway and surrounding communities.

Ownership category

akta.pro rank

Product category

Municipal Law Enforcement

NAICS

Police Protection (922120), Police Protection (92212)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

akta.pro secondary industries

Prosecution & District/State Attorney Services (BPAIAFAB), Victim Services & Witness Assistance (Justice System) (BPAIAFAJ), Campus Security Guarding & Patrol Services (EDAEACAA)

Keywords

• Municipal law enforcement
• Public safety services
• Emergency dispatch services
• Crime investigation services
• Community policing programs

Headquarters

HQ city

Center Conway

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Tax Funding: As a municipal police department, primary funding comes from town tax revenues allocated through the municipal budget process overseen by the Police Commission.
2. Applicant Fingerprinting Fees: Fees charged for civilian applicant fingerprinting services: $10 for Town of Conway residents and $20 for non-residents.
3. Alarm Registration Fees: Annual registration fees for emergency alarm systems: $15 setup fee, $25 annual fee for residential or commercial, $20 per false alarm response after two free responses per year.
4. Commercial Detail Services: Hourly rate charged for hiring off-duty officers (detail officers) for private events, functions, or construction operations. Rate updated annually.
5. Dog Licensing: Annual dog licensing fees through Conway Town Hall: $6.50 for spayed/neutered dogs.
6. Records Request Fees: Fees for accident reports ($10) and other records requests pursuant to Right to Know and discovery requests.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

The Conway Police Department provides 24-hour municipal law enforcement services to the Town of Conway, New Hampshire, including emergency response, patrol, criminal investigations, traffic enforcement, accident reconstruction, prosecution of misdemeanor offenses, records management, and 911 dispatch. The department also operates specialized units (K9, Drone, School Resource Officer, Victim Witness Advocacy, Traffic Accident Reconstruction) and community programs such as Project Good Morning (senior welfare checks since 1976) and D.A.R.E., serving both residents and Mt. Washington Valley visitors.

Product overview

The Conway Police Department is a municipal law enforcement agency serving the Town of Conway, New Hampshire. The department operates a unified service model with multiple specialized divisions including Patrol (front-line response), Investigations (felony and complex cases), Dispatch (24/7 public safety communications), Prosecution, Records, and Animal Control. Specialized units include the K9 Unit (K9 Summit), Drone Program (DJI M30T), School Resource Officer, Victim Witness Advocate, and Traffic Accident Reconstruction Team. Community programs include Project Good Morning (senior welfare checks since 1976), alarm registration, and applicant fingerprinting services. The department is overseen by a three-member Police Commission and provides services to surrounding towns including Albany, Eaton, and parts of Madison.

Differentiator

Problem solved

Functional benefit

Products and services

• Dispatch Services 24-hour public safety dispatch center providing police, fire, and medical dispatching services for the Town of Conway and surrounding towns of Albany, Eaton, and parts of Madison.
• Patrol Division Front-line law enforcement division answering calls for service, from simple complaints to serious criminal activity, staffed by Patrol Officers, Master Patrol Officers, Sergeants, Lieutenant, and Chief.
• Investigative Services Division Division responsible for investigating felony-level offenses, complex misdemeanor offenses, applicant background investigations, and specialized tasks including cyber crime investigations and child exploitation cases.
• K9 Unit Dual-purpose police K9 unit featuring K9 Summit (Belgian Malinois) trained in tracking, building searches, area searches, article searches, handler protection, and criminal apprehension. Operates from a specially equipped Ford Taurus Interceptor.
• Drone Program UAS/drone program utilizing DJI M30T drone with thermal imaging for aerial support, search and rescue, crash reconstruction documentation, crime scene photography, and tactical operations support.
• School Resource Officer (SRO) Officer assigned to Conway School District (SAU9) providing safety, enforcement, and educational presentations on cyber bullying, cyber safety, and DUI awareness to students and faculty.
• Victim Witness Advocate Advocate assisting crime victims and witnesses, helping them navigate the criminal justice system, preparing for trial, and connecting with resources for medical care, mental health counseling, and compensation.
• Traffic Accident Reconstruction (TAR) Team Team investigating traffic crash fatalities and crashes involving serious bodily injury, using robotic total station technology for scene documentation and evidence collection.
• Project Good Morning Senior citizen welfare check program initiated in 1976, providing daily morning contact between participants and dispatchers, with patrol welfare checks when contact is not made by 10 AM.
• Alarm Registration Registration system for emergency alarm systems with associated fees for setup ($15), annual renewal ($25 residential/commercial), and false alarm responses ($20 per response after two free responses).
• Applicant Fingerprinting AFIS fingerprinting service for applicants conducted on specific days and times ($10 for Town of Conway residents; $20 for non-residents).
• Animal Control Animal Control Officer enforcement of dog licensing ($6.50 annual for spayed/neutered), rabies vaccinations, loose animal complaints, and confined animal in vehicle complaints.
• Records Division Department handling filing and maintenance of records, processing Right-to-Know requests, accident reports ($10 per copy) under Driver Privacy Act, and discovery requests for criminal cases.
• Prosecution Division Division prosecuting all misdemeanor and violation level offenses in Conway, working with the court, public defenders, attorneys, and defendants to resolve criminal matters.
• Dispatch Daily Logs Publicly accessible daily dispatch logs documenting police activities and calls for service.

Quantifiable outcome

• 2024: 50,961 calls for service, 6,720 vehicle stops, 928 incident reports, 565 motor vehicle accidents, 649 arrests
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

16 partnerships are on record, tiered core and minor.

• New Hampshire Internet Crimes Against Children (ICAC) Task ForcecoreStrategic or Co-development PartnerThe Conway Police Department is an active affiliate agency of the NH ICAC Task Force, a federally supported initiative dedicated to investigation and prevention of online child sexual exploitation. CPD investigators receive specialized training in digital evidence collection, online undercover operations, victim identification, and technology-facilitated offenses against minors.
• FBI Internet Crimes Complaint Center (IC3)coreStrategic or Co-development PartnerCPD refers cyber crime cases where jurisdiction falls outside Conway to the FBI IC3 for federal investigation. Cases assessed with no probable cause for local jurisdiction are forwarded to IC3.
• National Center for Missing and Exploited Children (NCMEC)coreStrategic or Co-development PartnerCPD works with NCMEC for online cyber tip submissions related to child sexual exploitation. Online tips can be submitted through NCMEC's portal for cases involving potential sexual exploitation of minors.
• NH Attorney General's Drug Task ForcecoreStrategic or Co-development PartnerCPD detectives work closely with the AG's Drug Task Force for illegal drug possession and sales investigations, providing specialized narcotics investigation capabilities.
• NH State Police - Major Crime UnitcoreStrategic or Co-development PartnerCPD works with NH State Police Major Crime Unit on investigations falling within their jurisdiction, providing local support for major crime investigations.
• NH Division of Children, Youth, and Families (DCYF)coreStrategic or Co-development PartnerCPD conducts joint investigations into child abuse or neglect in cooperation with DCYF, coordinating child welfare investigations with law enforcement response.
• NH Bureau of Elderly and Adult Services (BEAS)coreStrategic or Co-development PartnerCPD conducts joint investigations into allegations of elder/impaired adult abuse and financial exploitation in cooperation with BEAS, protecting vulnerable adult populations.
• Carroll County Attorney's OfficecoreStrategic or Co-development PartnerCPD works with the Carroll County Attorney's Office on case prosecution and preparation, including felony cases and grand jury presentations. Felony discovery requests are directed to this office.
• NH Information and Analysis Center (NHIAC)coreStrategic or Co-development PartnerCPD utilizes NHIAC for cyber incident reporting and coordination of cyber crime investigations across the state.
• Starting Point (Domestic Violence Services)coreStrategic or Co-development PartnerCPD partners with Starting Point to provide victim advocates to assist domestic violence victims through the protective order process and court proceedings.
• Northern Human ServicesminorStrategic or Co-development PartnerCPD recommends Northern Human Services within NH for assistance in completing Involuntary Emergency Admission (IEA) paperwork for mental health-related situations.
• Boston Police K9 AcademycoreStrategic or Co-development PartnerK9 Summit and Officer Sterl completed the Boston Police K9 Academy's Basic Patrol Handler's School (14 weeks training) in December 2020, providing foundational K9 training certification.
• Institute of Police Technology and Management (IPTM)coreStrategic or Co-development PartnerAll TAR team training has been conducted through IPTM, including At-Scene Traffic Crash Investigation, Advanced Traffic Crash Investigation, and Traffic Crash Reconstruction courses.
• Towns of Albany, Eaton, and MadisoncoreChannel Partner/ Reseller/ DistributorCPD's Public Safety Dispatch Center provides fire and medical dispatch coverage for the towns of Albany, Eaton, and parts of Madison, extending regional emergency services.
• Conway Area Humane SocietyminorStrategic or Co-development PartnerStray animals collected by ACO are transported to Conway Area Humane Society for holding (up to 7 days) before becoming property of the society for adoption.
• Granite State Dog RecoveryminorChannel Partner/ Reseller/ DistributorPartner organization for dog recovery services, available at 1-855-639-LOST for missing dog reports in the Conway area.

Scale indicators9 records

Recent moves5 records

Expansion highlights6 records

Others

• Carroll County Sheriff's Office (NH): County-level law enforcement agency covering the same Carroll County jurisdiction as Conway PD. Comparable public-sector law enforcement provider operating alongside municipal police in the region, frequently engaged in mutual aid and joint investigations.
• NH State Police - Troop E (Tamworth): New Hampshire State Police troop covering Carroll County and the Mount Washington Valley region. Operates as a complementary public safety partner to Conway PD on major crimes, drug task force, and mutual aid calls referenced in Conway's partnership records.

Direct peers

• Hanover Police Department (NH): Small-to-mid New Hampshire municipal police department serving a community with a college-town profile. Highly comparable in scale, community-policing orientation, and operational footprint to Conway PD, with similar reliance on regional mutual aid.
• Bartlett Police Department (NH): Adjacent small New Hampshire municipal police department serving a Mount Washington Valley community. Direct peer to Conway PD in scale, geography, and tourism-driven demand profile.
• Laconia Police Department (NH): New Hampshire municipal police department serving a Lakes Region tourism community similar to Conway's Mount Washington Valley. Closely comparable in tourism-driven call patterns, dispatch responsibilities, and reliance on regional mutual aid.
• Portsmouth Police Department (NH): Mid-sized New Hampshire municipal police department providing patrol, investigations, K9, marine unit, and community programs to a tourism-influenced seacoast community. Closely comparable to Conway PD in mission mix, tourist-area dynamics, and breadth of specialized units.

Broad incumbents

• Concord Police Department (NH): Capital-city municipal police agency in New Hampshire providing patrol, investigations, K9, and community policing programs. Direct structural peer to Conway PD as another NH municipal department operating under the same RSA 105-C governance framework.
• Manchester Police Department (NH): Largest municipal police agency in New Hampshire, providing patrol, investigations, K9, and community programs to the state's biggest city. Comparable as a New Hampshire municipal police department offering the same core service portfolio (patrol, dispatch, investigations, SRO-style community engagement) at a larger scale.
• Salem Police Department (NH): New Hampshire municipal police department operating patrol, investigations, K9, and community programs for a mid-sized southern NH town. Structural peer offering the same core municipal law enforcement services as Conway PD.
• Nashua Police Department (NH): Second-largest municipal police agency in New Hampshire with full divisions including patrol, investigations, K9, and community services. Direct structural peer to Conway PD, operating the same municipal police operating model in the same state regulatory environment.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/conway-police-department-nh

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Conway Police Department