Northern Human Services
Northern Human Services is a New Hampshire nonprofit designated as Region I's provider of community mental health and developmental disability services, operating 15 locations across Carroll, Coos, and Upper Grafton counties and serving Medicaid, state-contract, and self-pay clients regardless of ability to pay.
- Company typePrivate
- Founded1979
- HeadquartersConway, United States
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Northern Human Services does
Northern Human Services is a 501(c)(3) nonprofit community mental health and developmental services organization designated as Region I by the New Hampshire Bureau of Behavioral Health and Bureau of Developmental Services. It is one of only two agencies in the state designated as a provider for both developmental services and mental health services. Founded in 1979 through the merger of four regional mental health centers, the organization operates 15 service locations across Carroll, Coos, and Upper Grafton counties in northern New Hampshire, covering over 40% of the state's land area in one of its most sparsely populated regions.
The organization delivers two primary service lines: Community Mental Health Centers (outpatient therapy, case management, psychiatric services, crisis intervention, ACT programs, and substance misuse treatment across six clinic locations) and Developmental Services (residential, vocational, day services, service coordination, participant-directed services, and early intervention for children birth to age three). Additional programs include the NH Rapid Response 24/7 crisis hotline, the state-mandated Child Impact Program for divorcing families, the Home Care Provider Program, and the R.I.S.E. virtual family support series. The underlying technology platform is a HIPAA-compliant EMR system supporting billing, documentation, and client records management. No AI/ML capabilities, APIs, or mobile applications are part of the current technology stack.
NHS is funded through state and federal government contracts, Medicaid reimbursement, and insurance billing, with services provided regardless of ability to pay. The organization employs 429 staff (as of 2022) under a leadership team including CEO Suzanne Gaetjens-Oleson, CFO Shawn Bromley, COO of Developmental Disabilities Liz Charles, and Chief of Operations for Mental Health Kassie Eafrati. It is governed by a volunteer board of directors and maintains no parent company, subsidiaries, or external institutional investors. Revenue figures are not publicly disclosed.
Northern Human Services firmographics
Firmographics- Name
- Northern Human Services
- Legal name
- Northern Human Services
- Website
- https://northernhs.org
- Company type
- Private
- Founded year
- 1979
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Northern Human Services is a New Hampshire nonprofit designated as Region I's provider of community mental health and developmental disability services, operating 15 locations across Carroll, Coos, and Upper Grafton counties and serving Medicaid, state-contract, and self-pay clients regardless of ability to pay.
- Ownership category
- akta.pro rank
Northern Human Services industry classification
Industry- Product category
- Community Mental Health Services
- NAICS
- Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Residential Intellectual and Developmental Disability Facilities (62321), Residential Mental Health and Substance Abuse Facilities (62322), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Health Services (8000), Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)
- akta.pro secondary industries
- Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ), Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL)
Keywords
Where Northern Human Services is headquartered
LocationHeadquarters
- HQ city
- Conway
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Northern Human Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Government Contracts and Medicaid Reimbursement: Northern Human Services is a 501(c)(3) nonprofit organization that generates revenue through state and federal government contracts, Medicaid billing, and insurance reimbursement for mental health and developmental disability services. Revenue is dependent on service volume and timely billing submission.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Northern Human Services product offering
Product offeringCore offering
Northern Human Services is a state-designated community mental health center that delivers outpatient mental health care, substance abuse counseling, crisis intervention, and developmental disability services across Carroll, Coos, and Upper Grafton counties in northern New Hampshire. Services span individual and group therapy, psychiatric services, Assertive Community Treatment (ACT), residential, vocational and day programs, early childhood interventions, transitional housing, and a state-mandated Child Impact Program. The organization operates 15 service locations and serves clients regardless of ability to pay.
Product overview
Northern Human Services is a private non-profit healthcare organization designated as Region I by New Hampshire's Bureau of Behavioral Health and Bureau of Developmental Services. The organization operates as a unified services provider offering two primary service lines: Community Mental Health Centers providing outpatient evidence-informed mental health services (individual/group therapy, case management, psychiatry, crisis intervention, substance misuse services, and youth suicide prevention) across six clinic locations; and Developmental Services providing comprehensive support for individuals with developmental disabilities including residential services, vocational programs, day services, service coordination, participant-directed services, and family-centered early interventions for children birth to age 3. Additional programs include crisis intervention through NH Rapid Response, the Child Impact Program for divorcing parents, and the Home Care Provider Program recruiting caregivers. The organization also provides community education through its R.I.S.E. virtual family support series and operates the Family Support Advisory Council for peer advocacy. Northern Human Services covers over 40% of New Hampshire's land area serving Carroll, Coos, and Upper Grafton counties through 15 service locations.
Differentiator
Problem solved
Functional benefit
Products and services
- Community Mental Health Centers Outpatient mental health clinics providing evidence-informed services including individual and group therapy, case management, psychiatric services, and crisis intervention across multiple locations in Wolfeboro, Conway, Berlin, Littleton, Groveton, and Colebrook. For individuals of all ages experiencing mental illness in the service area.
- NH Rapid Response Access Point
- Developmental Services
- Child Impact Program
- Family Centered Early Supports & Services
- White Mountain Mental Health
- Gilpin House
- Home Care Provider Program
- Assertive Community Treatment (ACT)
- Residential Services
- Vocational Services
- Day Services
Companies that use Northern Human Services
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
Northern Human Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Northern Human Services partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered notable and core.
- Neil & Louise Tillotson FundnotableOne of the largest rural philanthropies in the U.S. focused on strengthening communities and spreading economic opportunity in the North Country region.
- New Hampshire Charitable FoundationcoreMajor state-wide charitable foundation providing grants and support for health and community initiatives.
- Coos Family Support Project (Coös Coalition for Young Children and Families)coreCoalition focused on ensuring all Coos children have healthy futures through early childhood development support.
- University of New Hampshire - Institute on DisabilitynotableAcademic partner providing research, training, and advocacy support for developmental disability services.
- North Country Health ConsortiumnotableRegional health consortium supporting health education and workforce development in northern New Hampshire.
- Area HospitalscorePartnership with six regional hospitals: Androscoggin Valley Hospital (Berlin), Cottage Hospital (Woodsville), Huggins Hospital (Wolfeboro), Littleton Regional Hospital, Memorial Hospital (North Conway), and Weeks Medical Center (Lancaster) for coordinated care referrals.
- Area SchoolscorePartnership with multiple school districts and universities across the region including Berlin SAU #3, Brewster Academy, Colebrook SAU #7, Conway SAU #9, Plymouth State University, and University of New Hampshire for student mental health support and career development.
- Coös County Family Health ServicescoreFederally Qualified Health Center providing primary care services with multiple locations in Berlin and Gorham, NH.
- White Mountain Community Health CenternotableCommunity health center providing primary care services in Conway, NH area.
- NAMI New HampshirenotableNational Alliance on Mental Illness state affiliate providing programming support for mental health awareness initiatives.
- NH Community Behavioral Health AssociationnotableState association representing community mental health centers providing advocacy and programming support.
Scale indicators4 records
Recent moves7 records
Expansion highlights6 records
Northern Human Services competitors and assessment
Company assessmentDirect peers
- Riverbend Community Mental Health: Another NH-designated community mental health center serving a different region of the state, operating outpatient mental health, substance use, and emergency services under the same state-designated CMHC model as Northern Human Services.
- Center for Life Management: Designated CMHC serving the greater Derry/Londonderry region of NH, offering outpatient mental health, substance use, and 24/7 crisis services — the closest functional peer in NH's parallel Region II/III structure.
- Monadnock Family Services: NH-designated community mental health center serving the Monadnock region, with an integrated portfolio of outpatient mental health, developmental services, and substance use treatment that mirrors NHS's service model.
- Greater Nashua Mental Health Center: Designated CMHC for the greater Nashua area, providing outpatient mental health, substance use, and community support services through a similar state-designated, Medicaid-funded operating model.
- Mental Health Center of Greater Manchester: The largest NH-designated CMHC, providing the same integrated outpatient mental health, crisis, and community support services under the same state framework as NHS, with a similar Medicaid and contract-driven revenue base.
- Seacoast Mental Health Center: Designated CMHC serving the NH seacoast region, offering outpatient therapy, psychiatric services, crisis intervention, and community-based programs funded through the same state contract and Medicaid structure.
- Lakes Region Community Services: NH-area provider of developmental disability services including residential, day, vocational, and family support — directly comparable to NHS's developmental services arm and operating under the same NH Bureau of Developmental Services framework.
- Community Bridges: NH-based nonprofit providing developmental disability, mental health, and family support services across the state, with a comparable integrated MH/DD service mix and Medicaid-contracted revenue model.
- West Central Behavioral Health: Designated NH community mental health center serving the Lebanon/Upper Valley region, with an integrated outpatient MH, SUD, and crisis portfolio funded through the same state-designated framework as NHS.
Broad incumbents
- Centerstone: One of the largest US nonprofit behavioral health and DD provider networks, operating outpatient mental health, addiction, residential, and developmental disability services across multiple states — a scaled national analog of NHS's integrated community-based model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Northern Human Services social profiles
Digital presenceNorthern Human Services compliance and trust
Trust signalCompliance1 record
Northern Human Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Northern Human Services leadership team
Management profileNumber of profiles
Profiles8 records
Northern Human Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Northern Human Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Northern Human Services
What does Northern Human Services do?
Northern Human Services is a state-designated community mental health center that delivers outpatient mental health care, substance abuse counseling, crisis intervention, and developmental disability services across Carroll, Coos, and Upper Grafton counties in northern New Hampshire. Services span individual and group therapy, psychiatric services, Assertive Community Treatment (ACT), residential, vocational and day programs, early childhood interventions, transitional housing, and a state-mandated Child Impact Program. The organization operates 15 service locations and serves clients regardless of ability to pay.
Is Northern Human Services a public or private company?
Northern Human Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Northern Human Services founded?
Northern Human Services was founded in 1979. It employs 501 to 1,000 people.
Where is Northern Human Services based?
Northern Human Services is headquartered in Conway, United States, in the North America region.
How does Northern Human Services make money?
One revenue line is on record: government Contracts and Medicaid Reimbursement.
Who are Northern Human Services's main competitors?
Direct peers on record are Riverbend Community Mental Health, Center for Life Management, Monadnock Family Services, Greater Nashua Mental Health Center, Mental Health Center of Greater Manchester, Seacoast Mental Health Center, Lakes Region Community Services, Community Bridges and West Central Behavioral Health. Centerstone is listed as a broad incumbent.
Does Northern Human Services have an API?
No public API is recorded for Northern Human Services.
What industry is Northern Human Services in?
Northern Human Services's product category is Community Mental Health Services. Its primary akta.pro industry code is HLAFACAI, Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers, with a secondary code of HLADABAJ, Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult). Its NAICS code is 6232 and its SIC code is 8000.