Conwy County Borough Council

Name

Conwy County Borough Council

Legal name

Conwy County Borough Council

Website

https://conwy.gov.uk

Company type

Public

Founded year

1996

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Conwy County Borough Council is a statutory principal local government authority in North Wales, serving approximately 114,850 residents with bilingual (Welsh/English) statutory services including council tax, housing, education, social care, planning, recycling, and economic development.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs (925110), Administration of Urban Planning and Community and Rural Development (92512)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Economic Development & Business Licensing (Local) (BPAIACAN), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Local government services
• Council tax administration
• Waste management services
• Social care services
• Planning and building control

Headquarters

HQ city

Colwyn Bay, Wales

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Council Tax: Council Tax revenue collected from residents to fund local services including education, social care, waste collection, and infrastructure maintenance.
2. Business Rates (NNDR): National Non-Domestic Rates collected from businesses operating in the council area.
3. Welsh Government Funding: Central government funding from Welsh Government for various public services and programs.
4. Service Fees: Various service fees including bulky waste collection (£42 for up to 4 items), planning fees, licensing fees, and other council service charges.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Conwy County Borough Council delivers statutory and discretionary local government services to approximately 114,850 residents and businesses across the Conwy County Borough in North Wales. Core service areas include council tax administration, benefits and grants, recycling and waste collection, planning and building control, social care and wellbeing, libraries and cultural services, education services, housing, and economic development. The council also operates the Conwy Employment Hub, providing employability programmes, training, and job-matching support through Welsh Government-funded initiatives.

Product overview

Conwy County Borough Council operates a multi-channel digital service platform providing resident, business, and visitor services. The core offerings include the My Conwy Portal for resident self-service (reporting, payments, applications), the Conwy Employment Hub for employability support, and various online service categories covering Council Tax, benefits, planning, waste collection, social care, libraries, and business support (Conwy Business Centre, Town Centre Loans, Commercial Property Development Grants). The council also provides a Workplace Recycling compliance service for businesses. Services are accessible in both English and Welsh, with the council maintaining bilingual service delivery standards.

Differentiator

Problem solved

Functional benefit

Products and services

• My Conwy Portal Online resident portal for reporting issues, paying bills, applying for services, and accessing council transactions digitally 24/7. Available to all Conwy County Borough residents.

Quantifiable outcome

• 121 participants secured full-time employment (2021-2022)
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered minor and core.

• Wynne ConstructionminorStrategic or Co-development PartnerPartnership for Construction Mentor Circle training initiative as part of sector-specific employer-led skills development.
• CrestminorStrategic or Co-development Partner8-week pathway training partnership in construction sector for employment support.
• Road to LogisticsminorStrategic or Co-development PartnerHGV training course partnership with Conwy County Borough Council's Refuse Department for logistics sector employment.
• Hickory's (Rhos-on-Sea)minorStrategic or Co-development Partner9-week hospitality training and work experience course partnership resulting in employment outcomes.
• Procure PlusminorStrategic or Co-development Partner2-week construction training and work experience course partnership resulting in employment at RELM Construction.
• Department for Work and Pensions (DWP)coreStrategic or Co-development PartnerDWP partnership for organizing a Hospitality Industry Job Fair with 16 businesses exhibiting and 300+ vacant job roles. 76 job seekers attended resulting in 92 job applications, 34 interviews, 5 trial shifts, and 2 job starts.
• STEM GogleddminorStrategic or Co-development PartnerPartnership to support schools in developing STEM (Science, Technology, Engineering and Maths) education and inspire young people about STEM careers.
• M-SparcminorStrategic or Co-development PartnerPartner in funding and delivering STEM workshops at Ysgol y Creuddyn, promoting STEM skills and careers for students.
• RCS (Therapeutic Counselling)minorStrategic or Co-development PartnerShort-term work-focused counselling and coaching service to support people overcome mental health barriers to employment, filling a gap in current provision.
• Welsh Language CommissionercoreOthersConwy County Borough Council complies with Welsh Language Standards issued by the Welsh Language Commissioner, providing all services in both Welsh and English.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Cardiff Council: Welsh capital city local authority operating under the same Welsh Government framework but at significantly greater scale. Comparable on statutory service portfolio and bilingual delivery requirements, though with a much larger tax base.
• Swansea Council: Major Welsh city local authority with comparable statutory services, employability programmes, and bilingual Welsh-English delivery. Larger scale and urban base make it a broader incumbent rather than a direct competitor for residents.

Direct peers

• Flintshire County Council: North Wales principal council operating under the same Welsh Government funding framework with comparable statutory service delivery, economic development functions, and Welsh Language Standards compliance.
• Wrexham County Borough Council: North Wales county borough council with bilingual services and overlapping economic development and employability programmes. Comparable on funding mix and statutory service scope under Welsh local government framework.
• Bridgend County Borough Council: Welsh county borough council with overlapping statutory services, economic regeneration activity, and Welsh Language Standards compliance. Comparable scale and funding profile within the Welsh principal council system.
• Powys County Council: Large rural Welsh principal authority serving a dispersed population with similar bilingual Welsh-English delivery requirements. Comparable on service delivery scale, economic development challenges, and grant-funded programme structures.
• Gwynedd Council: Neighbouring Welsh principal local authority in North Wales serving a similar geographic and rural-coastal demographic. Directly comparable on statutory services, bilingual delivery, and funding structure under Welsh Government.
• Isle of Anglesey County Council: Welsh principal council with comparable population size, bilingual Welsh-English operations, and similar rural-coastal economic profile. Directly comparable on council tax base, grant dependency, and statutory service portfolio.
• Denbighshire County Council: Adjacent North Wales local authority with overlapping service portfolio including bilingual delivery, employability programmes, and shared community arts initiatives with Conwy. Highly comparable on population scale and rural-urban mix.
• Carmarthenshire County Council: Welsh principal local authority with similar bilingual Welsh-English service delivery, rural-urban mix, and Economic Growth Strategy approach. Comparable on council tax base dynamics and grant-funded regeneration programmes.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@CBSConwyCBC
• Facebookfacebook.com/conwycbc
• LinkedInlinkedin.com/company/conwycbc
• Instagraminstagram.com/Conwycbc
• TikToktiktok.com/@conwycbc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conwy County Borough Council