Counterpoint Community Services INC

Name

Counterpoint Community Services INC

Legal name

Counterpoint Community Services Inc.

Website

https://counterpointcs.org.au

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Community Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241), Child Care Services (6244), Other Community Housing Services (624229)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Community Center Education Programs (EDAAAFAB), Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Community services
• Early childhood education
• Family support programs
• Social enterprises
• Targeted earlier intervention

Headquarters

HQ city

Waterloo

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Funding: Primary funding from NSW Department of Communities and Justice Targeted Earlier Intervention (TEI) program, NSW State Government Departments, City of Sydney Council, and Australian Federal Government.
2. Donations and Bequests: Tax-deductible donations (registered charity with Public Benevolent Institution status). Direct deposit, EFT, and cheque options available. Legacy bequests through wills.
3. Student Placement Partnerships: Collaboration with universities including Australian College of Applied Psychology, University of Sydney, UNSW, National Chengchi University (Taiwan), and City University of Hong Kong for student placements.
4. Corporate and Private Support: Support from Club Grants NSW, Mirvac, Australian Chinese Charity Foundation, Christ Church St Laurance, and other private donors and businesses.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Counterpoint Community Services operates four physical locations delivering free community programs to vulnerable residents of inner-Sydney public housing neighbourhoods. The core offerings are community support services (housing, family, tenancy and financial advocacy funded under the NSW DCJ Targeted Earlier Intervention program), early childhood education through Poets Corner Preschool (children aged 3-5), Supported Playgroups for families with young children, community development programs (including Waterloo Redevelopment Support and Health Peer Educators), and social enterprises (Waterloo Recycling Workshop and Cycle Re-cycle Club). All services are delivered free of charge to community members, with funding sourced primarily from government grants and tax-deductible donations.

Product overview

Counterpoint Community Services Inc. operates as a community services organization offering a portfolio of interconnected programs and facilities. The core offering consists of community centres (Factory Community Centre, Multicultural Centre) providing support services, advocacy, meeting spaces, and technology access. Related services include Poets Corner Preschool for early childhood education, Supported Playgroups for families, Community Support Services for housing and family assistance, and Social Enterprises (Waterloo Recycling Workshop and Cycle Re-cycle Club) promoting sustainability. Additional programs include Waterloo Redevelopment Support advocacy, Health Peer Educators, Memory Lane storytelling workshops for seniors, and the Paws Claws and Heartbeats community project. The organization also facilitates donations and publishes resources including Tenant Welcome Packs and Emergency Preparedness Handbooks. Services are funded by NSW DCJ TEI program, City of Sydney, and various partners.

Differentiator

Problem solved

Functional benefit

Brands

• Factory Community Centre: Community centre located at 67 Raglan Street, Waterloo, serving as the head office for Counterpoint Community Services.
• Counterpoint Multicultural Centre
• Poets Corner Pre-school
• Waterloo Recycling Workshop
• Cycle Re-cycle Club

Products and services

• Community Centres (Factory Community Centre, Multicultural Centre, Poets Corner Preschool location, upcoming Glebe Centre) Provides community members with access to physical centres (Factory Community Centre in Waterloo as head office, Multicultural Centre in Alexandria, Poets Corner Preschool in Redfern, and an upcoming Glebe Centre) offering support, advocacy, meeting spaces, technology access and social programs for residents of Waterloo, Redfern, Alexandria and surrounding Sydney LGA public housing neighbourhoods.
• Poets Corner Preschool Early childhood education service for children aged 3-5 delivering play-based learning, cultural learning, school readiness programs, and physical wellbeing activities including judo and yoga, located at 55 Morehead St, Redfern and currently serving 29 enrolled children. A fee may apply.
• Supported Playgroups Family-oriented programs including Dobell Supported Playgroup, Alex Park School Readiness Program and Community Playgroup providing nurturing environments for families and children to connect, learn and develop, delivered through partnerships with Alexandria Park SaCC and Save the Children Play2Learn Program.
• Community Support Services Free comprehensive support services funded by the NSW Department of Communities and Justice Targeted Earlier Intervention (TEI) program, covering housing support, homelessness assistance, benefit checks, family support, community safety, health and wellbeing, and parenting support, delivered by community and family support workers in person.
• Social Enterprises (Waterloo Recycling Workshop and Cycle Re-cycle Club) Social enterprise programs including the Waterloo Recycling Workshop (furniture and household goods recycling since 2008) and Cycle Re-cycle Club (bicycle repair and refurbishment), promoting environmental sustainability while providing volunteer engagement opportunities.
• Community Development Programs Advocacy and development initiatives including Waterloo Redevelopment Support, Health Peer Educators Program, Flexible Response Initiative (including COVID-19 Flexible Response Project funded by NSW DCJ), and other community engagement programs addressing resident needs during urban redevelopment and advocacy.
• Donations (Tax-Deductible Giving) Tax-deductible donation system enabling individual donors, corporates and foundations to financially support Counterpoint's community programs via direct deposit, EFT, cheque, online form, and legacy bequests through wills.

Quantifiable outcome

• Engaged over 2,700 people through community events
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

18 partnerships are on record, tiered minor and core.

• JewishCareminorOthers · 1 January 2024Provides a range of support services for the Jewish community, including assistance for families, individuals, and older adults. Operating from Counterpoint's centres.
• Spanish Community Care AssociationminorOthers · 1 January 2024Dedicated to supporting the Spanish-speaking community with advocacy, advice, and community connections.
• Welcome Amigos ClubminorOthers · 1 January 2024A vibrant hub fostering connections among Spanish-speaking residents through social activities and engagement.
• REDWatchcoreOthers · 1 January 2024Advocates for better outcomes in Redfern, Eveleigh, and Waterloo, focusing on community development and resident engagement. Counterpoint supports and auspice volunteering.
• Barnardos Australia (Yurungai Learning Centre)coreOthers · 1 January 2024Supports children and families through safe learning environments and youth-focused programs. Operating from Counterpoint's centres.
• Sydney Local Health District - Health NavigatorcoreStrategic or Co-development Partner · 1 January 2024Provides guidance and support for residents navigating healthcare systems and services. Partnership includes Community Health Action Team (CHAT) and Waterloo Health Peer Educators program.
• Waterloo Human Service CollaborativecoreStrategic or Co-development Partner · 1 January 2024A unified network established December 2020 to ensure local services and resources are accessible and responsive to community needs during Waterloo Estate redevelopment.
• GroundswellminorStrategic or Co-development Partner · 1 January 2024NGO collaborative initiative that empowers grassroots community members to create lasting social change.
• Colombians in AustraliaminorOthers · 1 January 2024Brings the Colombian community together through cultural events, resources, and support.
• South Sydney Uniting ChurchminorOthers · 1 January 2024Offers spiritual support, community outreach, and a welcoming space for reflection and belonging.
• Alexandria Park Schools as Community Centres (SaCC)coreStrategic or Co-development Partner · 1 January 2024Strategic partnership providing supported playgroups and school readiness programs at Alexandria Park Community School.
• Save the Children Play2Learn ProgramcoreStrategic or Co-development Partner · 1 January 2024Partnership providing supported playgroups through the Play2Learn Program for families in Alexandria and Waterloo.
• Australian College of Applied PsychologyminorImplementation/ SI/ Consulting Partner · 1 January 2024Student placement program allowing budding professionals to gain hands-on experience in community work. Provides student counsellor services at centres.
• University of SydneyminorImplementation/ SI/ Consulting Partner · 1 January 2024Student placement partnerships in social sciences field.
• University of New South Wales (UNSW)minorImplementation/ SI/ Consulting Partner · 1 January 2024Student placement partnerships in social sciences field.
• National Chengchi University, TaiwanminorImplementation/ SI/ Consulting Partner · 1 January 2024International student placement partnerships in social sciences.
• City University of Hong KongminorImplementation/ SI/ Consulting Partner · 1 January 2024International student placement partnerships in social sciences.
• Local Community Services Association (LCSA)coreStrategic or Co-development Partner · 1 January 2024Supported the Memory Lane storytelling project for seniors through LCSA funding.

Scale indicators8 records

Recent moves10 records

Expansion highlights5 records

Broad incumbents

• Anglicare Sydney: Faith-based NFP delivering community, family, and housing services across Sydney. Competitor for the same government funding pools and overlapping client base in social housing communities.
• The Salvation Army Australia: National NFP delivering community support, family services, homelessness assistance, and community centres across Australia — broadly comparable in mission and service mix, but far broader in geography.
• Wesley Mission: Multi-service NFP running community programs, family support, aged care, and community centres in greater Sydney. Comparable service portfolio and funding model.
• Mission Australia: One of Australia's largest community services nonprofits delivering housing, family, employment, and community support across multiple states. Directly comparable as a TEI-style service provider in the same funding environment, but at far greater scale and geographic breadth than Counterpoint.
• St Vincent de Paul Society NSW: Large NFP providing emergency relief, housing support, and family assistance — overlapping with Counterpoint's community support services and competing for similar government and donation funding.
• Uniting NSW/ACT: Large NFP delivering community services, family support, and aged care across NSW/ACT. Comparable mission and service mix (housing, family support, early learning), with overlapping government funders and far greater scale.

Direct peers

• Barnardos Australia: Children-and-family NFP that already co-locates a Yurungai Learning Centre within Counterpoint's facilities. Comparable as a family support, early learning, and at-risk youth service provider operating in the same Sydney geography.
• Settlement Services International (SSI): NSW-based NFP focused on settlement, family, and community services for CALD, refugee, and migrant communities — directly comparable to Counterpoint's CALD cohort work, bilingual educator model, and place-based service delivery in Sydney.

Others

• Exodus Foundation / Ashbury Community Centre: Sydney inner-west community services organization delivering food relief, family support, and community programs. Comparable as a place-based community services NFP serving vulnerable populations in greater Sydney.

Regional players

• CatholicCare Sydney: Sydney-based faith-affiliated NFP providing family support, community services, and CALD-targeted programs. Comparable to Counterpoint in scope, fundraising mix, and target demographics, although operating under different governance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@counterpointcommunityservi2785
• Facebookfacebook.com/CounterpointCommunityServices
• LinkedInlinkedin.com/company/counterpoint-community-services-inc
• Instagraminstagram.com/counterpoint_comserv

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Counterpoint Community Services INC