CPAS d'Etterbeek

What CPAS d'Etterbeek does

CPAS d'Etterbeek (Centre Public d'Action Sociale / Openbaar Centrum voor Maatschappelijk Welzijn van Etterbeek) is a Belgian public social welfare institution legally mandated to provide social assistance to residents of the Etterbeek municipality in the Brussels-Capital Region. Established under Belgian public law and operating under the supervisory authority of the Brussels-Capital Region, the organization delivers a comprehensive social safety net across financial aid (Revenu d'Intégration Sociale / RIS), healthcare cost coverage, debt mediation, energy bill assistance, housing support, training and employment services, and psychological help. It runs dedicated programs for seniors (including a rest and care home and the newly inaugurated day care center 'Suzanne Schmidt-Madou'), youth (Chass'Info), families and single mothers (Projet Miriam, Naissentiel resource center), and digitally excluded residents (Digital Buddies). Additional community services include a social grocery, social wardrobe, cultural relay (Relais culturel), home help, and a vacation camp for children aged 6-12. The institution is led by President Arnaud Van Praet and operates with approximately 85 staff from headquarters at Rue Beckers 4, 1040 Etterbeek.

The organization does not operate a commercial technology platform; its digital footprint is limited to a Drupal-based multilingual website (French and Dutch), Facebook, and LinkedIn channels used for informational outreach. Distribution is conducted through direct in-person service delivery at headquarters, a mobile outreach team (L'équipe mobile), and a local social coordination network linking schools and community partners. The CPAS does not generate commercial revenue and provides all services free of charge to eligible residents. Funding derives from public allocations — municipal budget from the commune of Etterbeek, regional allocations from the Brussels-Capital Region, and federal social security transfers. The CPAS sustains strategic partnerships with non-profits including Bibliothèques Sans Frontières (digital inclusion methodology) and Naissentiel (parental support). The organization is GDPR-compliant under Belgian law of July 30, 2018 and EU Regulation 2016/679.

Name

CPAS d'Etterbeek

Legal name

CPAS d'Etterbeek

Website

https://cpas-etterbeek.brussels

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

CPAS d'Etterbeek is a Belgian public social welfare institution that provides free statutory social assistance — financial aid, healthcare, debt mediation, senior care, youth support, and digital inclusion — to residents of Etterbeek municipality in the Brussels-Capital Region, funded by public allocations.

Ownership category

akta.pro rank

Product category

Public Social Welfare Services

NAICS

Individual and Family Services (6241), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA), Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Public social welfare
• Social assistance services
• Senior home care
• Debt mediation
• Digital inclusion

Headquarters

HQ city

Etterbeek

HQ country

Belgium

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Public funding and social welfare allocations: As a public institution under Belgian law, CPAS d'Etterbeek is primarily funded through allocations from the municipality of Etterbeek, the Brussels-Capital Region (Région de Bruxelles-Capitale), and federal social security transfers. The organization does not generate commercial revenue. Its budget covers the costs of social aid, senior care, family support, digital inclusion, and other social services provided to residents in need.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

CPAS d'Etterbeek is the legally mandated public social welfare center for the municipality of Etterbeek in Brussels, Belgium. It provides a comprehensive range of social services and financial assistance programs to local residents, including the Revenu d'Intégration Sociale (integration income), healthcare assistance, debt mediation, energy and housing aid, psychological support, employment and training services, family and youth support (Naissentiel resource center, Project Miriam, Chass'Info youth space, student aid), senior care (rest home, day care center, home help, Contact Plus), digital inclusion (Digital Buddies), a social grocery, a social wardrobe, a cultural relay, and a vacation camp for children aged 6-12. All services are delivered free of charge to eligible residents.

Product overview

CPAS d'Etterbeek is a public social welfare center (Centre Public d'Action Sociale) offering a comprehensive range of social services and financial assistance programs to residents of Etterbeek, Belgium. The organization provides integrated social support including: financial assistance (Revenu d'Intégration Sociale), health support, debt mediation, energy assistance, housing support, employment training, and psychological help. Services for specific populations include: a digital inclusion program with Digital Buddies, social grocery and wardrobe, day care and home care for seniors (including Centre d'accueil de jour Suzanne Schmidt-Madou), youth support (Chass'Info), and student assistance. The center also operates a rest home (Maison de repos) and cultural programs through the Relais culturel. This is a social services organization, not a technology product company.

Differentiator

Problem solved

Functional benefit

Products and services

• Inclusion numérique (Digital Buddies) Digital assistance service providing one-on-one help to citizens who have difficulties using digital tools such as smartphones, tablets, computers, and the internet. Run by trained volunteer Digital Buddies. Intended for Etterbeek residents lacking digital skills or access.
• Revenu d'Intégration Sociale (RIS) and equivalent benefits Social integration income (Revenu d'Intégration Sociale) and equivalent benefits providing financial and social assistance to eligible individuals and families in Etterbeek.
• Santé (Health assistance) Health-related financial and social assistance for medical expenses and healthcare access for Etterbeek residents.
• Formation & Emploi (Training & Employment) Training and employment support services to help individuals integrate into the workforce, including job-search assistance and skills development.
• Médiation de dettes (Debt Mediation) Debt mediation service helping Etterbeek residents manage and resolve financial difficulties and debt situations.
• Énergie (Energy assistance) Assistance with energy bills and access to social energy tariffs for residents of Etterbeek.
• Logement (Housing assistance) Housing assistance and support for residents of Etterbeek facing housing insecurity or needing help with housing-related issues.
• Épicerie sociale (Social Grocery) Social grocery service providing affordable food access to vulnerable populations in the Etterbeek community.
• Vestiaire social (Social Wardrobe) Social clothing service providing free or low-cost clothing to Etterbeek residents in need.
• Maison de repos et de soins (Rest and Care Home) Residential care facility for seniors requiring ongoing care and assistance, operated by CPAS d'Etterbeek.
• Centre d'accueil de jour Suzanne Schmidt-Madou Day care center for seniors aged 65 and over, located at 233 avenue d'Auderghem in Etterbeek, offering activities and services to combat isolation and support daily living.
• Service d'aide à domicile (Home Help Service) Home assistance services for seniors, including shopping, meals, and cleaning, to help them remain independent at home.
• Contact Plus Assistance service for small repairs and maintenance in seniors' homes in Etterbeek.
• Relais culturel (Cultural Relay) Cultural activities and programs promoting social inclusion and community engagement among Etterbeek residents.
• Proxibat Local proximity service for Etterbeek residents, providing neighborhood-level assistance.
• Camp de vacances 6-12 ans (Children's Vacation Camp) Vacation camp organized for children aged 6 to 12 years old in the Etterbeek community.
• Projet Miriam Specific social support program providing accompaniment for single mothers assisted by CPAS d'Etterbeek.
• Aide psychologique (Psychological Help) Psychological support and counseling services for individuals and families in Etterbeek.
• Aide aux étudiant·e·s (Student Assistance) Financial and social support for students residing in Etterbeek who are facing precarious living situations.

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• Bibliothèques Sans FrontièrescoreStrategic or Co-development Partner · 1 May 2025CPAS d'Etterbeek partnered with Bibliothèques Sans Frontières (Libraries Without Borders) to launch the Digital Buddies service, a digital inclusion initiative where trained citizen volunteers help residents who struggle with digital tools (smartphones, tablets, computers, internet). This partnership provides the volunteer framework and methodology for the digital assistance program.
• NaissentielcoreStrategic or Co-development Partner · 1 April 2024Naissentiel is an ASBL (non-profit organization) supported by CPAS d'Etterbeek through its 'Projet innovant' and 'Soutien scolaire' (innovative project and school support) funding programs. Naissentiel has been supporting expectant and young parents for nearly 20 years, offering resources and accompaniment through the early stages of parenthood. CPAS Etterbeek identifies this initiative as a flagship community support project under its innovation funding scheme.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• CPAS de Saint-Gilles: Municipal CPAS for Saint-Gilles, another adjacent Brussels commune. Provides an identical statutory welfare service portfolio and is structurally comparable in scale and funding mix to CPAS d'Etterbeek.
• CPAS de Schaerbeek: Municipal public social welfare center for Schaerbeek, a large, high-need adjacent Brussels municipality. Operates the same legally defined social welfare mandate and is among the most comparable Brussels CPAS institutions in scale and service breadth.
• CPAS de Bruxelles-Ville / OCMW Brussel-Stad: The municipal public social welfare center for the City of Brussels under the same Belgian CPAS/OCMW law. Offers an almost identical mandate (RIS, debt mediation, senior care, youth and family services) and serves as the largest direct counterpart in the same Brussels-Capital Region.
• CPAS d'Ixelles: Municipal CPAS for Ixelles, a neighboring Brussels municipality with a comparable resident profile. Delivers the same statutory social welfare services and competes for the same regional supervisory framework and funding model.
• CPAS d'Anderlecht: Municipal CPAS for Anderlecht, a populous Brussels commune with significant social welfare demand. Operates the same statutory mandate and is a like-for-like comparison point for caseload intensity and service breadth.

Others

• Croix-Rouge de Belgique: Belgian Red Cross, the largest humanitarian organization in Belgium. Active in social support, emergency relief, and health-adjacent services; complements rather than competes with municipal CPAS entities and serves as an ecosystem peer.
• Caritas International Belgique: Federation of Belgian Caritas organizations active in social welfare, refugee support, and poverty alleviation. Adjacent rather than directly comparable to a municipal CPAS, but operates in the same social-services ecosystem in Belgium.

Regional players

• Centre Social Protestant (CSP): Generalist social services provider in Belgium offering debt mediation, family support, and senior programs analogous to CPAS services. Operates across Belgian regions but as a private non-profit, making it a functionally comparable but structurally different regional peer.
• OCMW Gent (Stad Gent): Regional social welfare arm of the City of Ghent (Flanders). Operates the same OCMW mandate under Belgian law but serves a Flemish regional context with a different supervisory authority, making it a strong regional benchmark rather than a direct territorial competitor.
• OCMW Antwerpen: Public social welfare center for the City of Antwerp under the same Belgian OCMW statute. Comparable mandate and service mix but in a different Region and a much larger urban setting, positioning it as a regional peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cpas1040ocmw
• Facebookfacebook.com/cpas1040ocmw
• LinkedInlinkedin.com/company/cpas-d-etterbeek

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CPAS d'Etterbeek