carebyphone integration gmbh & co. kg

What carebyphone integration gmbh & co. kg does

carebyphone integration gmbh & co. kg, operating commercially under the Aye Media Marketing Group (aye Gruppe / asf24) brand, is a privately held German business-to-business communication-outsourcing provider. The company delivers telephone and email communication services on a managed-services basis, acting as an outsourced call-center and customer-communication partner for business clients that prefer a flexible, low-friction engagement model. Its go-to-market is direct: prospective clients are invited to submit a short inquiry via the website contact form, after which the company responds with a tailored service offer rather than publishing standardized pricing tiers.

The company is headquartered at Waisenallee 10, 23556 Lübeck, and operates from multiple locations (Standorte) across Germany. The workforce is reported at approximately 8 employees in firmographic data, although the homepage statistics section references a larger Mitarbeiter base without a visible count, suggesting the figure may be understated or limited to a specific entity within the group. The firm emphasizes structured employee training and an inclusion-focused (Inklusion) workforce model as service-quality differentiators, and maintains an employer-branding presence (careers portal, benefits, employee referral program) to recruit and retain agents.

Underlying technology is not publicly disclosed; there is no evidence of proprietary software, integrations, APIs, patents, or AI/automation tooling in the available source material. Revenue mechanics are not disclosed — pricing is bespoke rather than tiered, and no contract values, customer logos, or segment splits are published. The strategic posture, as reflected in website content, is centered on simplicity, flexibility, tailored service delivery, and a differentiated workforce model rather than on technology leadership or scale.

Name

carebyphone integration gmbh & co. kg

Legal name

Aye Media Marketing Group

Website

https://cpi24.de

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

carebyphone integration gmbh & co. kg (operating as Aye Media Marketing Group / aye Gruppe / asf24) is a privately held German B2B provider of outsourced telephone and email communication services, headquartered in Lübeck and operating from multiple German sites.

Ownership category

akta.pro rank

Product category

Call Center & Communication Outsourcing

NAICS

Telephone Call Centers (56142)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

Keywords

• Call center services
• Telephone answering services
• Communication outsourcing
• Email support services
• Customer service outsourcing

Headquarters

HQ city

Lübeck

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Call Center and Communication Services: The company provides telephone and email communication services to business clients, generating revenue through service contracts, likely on a per-minute, per-agent, or project basis. No specific revenue model disclosed in the source.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

carebyphone integration gmbh & co. kg (operating as Aye Media Marketing Group / aye Gruppe / asf24) provides outsourced telephone and email communication services for business clients. The company acts as an external call center partner, handling inbound and outbound phone interactions as well as email correspondence on behalf of customer companies. Prospective clients submit a short inquiry through the website contact form, after which the company prepares a tailored service offer.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Center Dienstleistungen (Call Center Services)

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Teleperformance: World's largest customer experience management BPO with European delivery centers. Directly comparable in core service (outsourced voice and digital customer service) and competes for the same German enterprise contracts.
• Transcom: European-headquartered BPO providing customer service, sales, and technical support across voice and digital channels. Comparable as an outsourced communication services competitor operating in the same enterprise B2B segment.
• Foundever (formerly Sitel): Global customer experience BPO operating multilingual contact centers across Europe including Germany. Comparable in offering (voice, email, digital CX outsourcing) but serves a much larger and more enterprise-skewed client base.
• arvato (Bertelsmann): Bertelsmann-owned global BPO and customer service arm headquartered in Germany. Directly comparable as a German-rooted contact-center operator serving enterprise B2B clients across voice and email channels, though at vastly greater scale.
• Concentrix: Global BPO and customer experience incumbent with significant German delivery footprint. Competes for the same enterprise customer-service outsourcing RFPs, though at much larger scale and broader geographic reach.
• Majorel: Large European-headquartered BPO (now part of Teleperformance) with strong German operations and omnichannel customer service offerings. Comparable as a competitor for outsourced telephone and email communication contracts in the DACH region.

Direct peers

• Competence Call Center (CCC): Austrian-founded, German-operating call center specialist providing outsourced customer service, sales, and technical support. Closely comparable mid-market BPO peer with overlapping customer base and similar channel mix.
• D+S 360: Hamburg-based contact center and BPO provider serving German enterprise clients with phone, email, and chat support. Closely comparable in geography, client segment, and service scope to the subject company.
• gkk DialogGroup: German mid-sized call center and dialog marketing group offering telephone customer service, telemarketing, and back-office support. Direct peer for SME and enterprise outsourced communication services in Germany.

Regional players

• Walter Services: Historically one of Germany's largest independent call center operators (now restructured). Directly comparable as a German BPO serving enterprise clients with telephone and email customer service, though operating at a different scale and stage of corporate evolution.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat1 record

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/carebyphone-integration-gmbh-&-co.-kg

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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