What Country Roads Community Health Centre does

Country Roads Community Health Centre (CRCHC) is a not-for-profit Community Health Centre (CHC) founded in 1988, headquartered in Portland, Ontario, and operating additional service locations in Westport, Elgin (Guthrie House), and Mallorytown. Funded primarily through Ontario Health (Ministry of Health) and OHIP billing, CRCHC delivers multidisciplinary primary care, illness prevention, health promotion, and community-based programs to approximately 5,500 registered clients across rural North Leeds and surrounding areas, including the Township of Rideau Lakes, the Village of Westport, and Mallorytown. Its clinical portfolio spans primary care, chronic disease management (notably diabetes), mental health and addictions, palliative care, immunizations, nutrition, and foot health, supplemented by community programs such as Senior Fit, the Good Food Box, Teen Health Clinic, Move It After School, and social prescribing. CRCHC is governed by a voluntary Board of Directors (7-11 community members) and led by Executive Director Kerri Choffe.

CRCHC's technology stack is standard healthcare IT rather than proprietary: Ocean by CognisantMD for online booking and link worker referrals, Ontario Health Virtual Visit for telemedicine, LifeLabs' My Care Compass for lab results, and Microsoft Outlook for scheduling. The organization is a member of Ontario's Alliance for Healthier Communities (one of 79 CHCs) and the Lanark, Leeds and Grenville Ontario Health Team, and operates through a hybrid model that integrates on-site partner services (dental, audiology, chiropractic, massage, chiropody, mental health, developmental services, Ontario Works) at its physical sites, most notably Guthrie House in Elgin. Revenue is drawn from Ontario Health base funding, OHIP billings, donations (Charitable Registration #107853517 RR0001), and modest fee-for-service streams such as foot care, massage therapy, and Good Food Box unit sales. CRCHC employs roughly 40-45 staff and relies on social prescribing and community partnerships to extend its reach across a low-density rural catchment area.

Name

Country Roads Community Health Centre

Legal name

Country Roads Community Health Centre

Website

https://crchc.on.ca

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1–10 employees

Short description

Country Roads Community Health Centre is a not-for-profit, Ontario Health-funded Community Health Centre founded in 1988 that delivers multidisciplinary primary care, mental health, and community programs through four locations in Portland, Westport, Elgin, and Mallorytown, serving 5,500+ rural residents of North Leeds.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Individual and Family Services (6241), Ambulatory Health Care Services (621), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Public/County Primary Care Clinics (HLAFAGAI)

akta.pro secondary industries

Community-Based Preventive & Health Promotion Clinics (HLAFAGAO), Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN), Health Promotion, Prevention & Community Health Programs (BPAIAJAC), School-Based & Community Women’s/Children’s Health Clinics (HLAFAJAO)

Keywords

• Community health services
• Primary healthcare delivery
• Rural health programs
• Chronic disease management
• Community wellness programs

Headquarters

HQ city

Portland

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Ontario Health Core Funding: Funded through Ontario Health (Ministry of Health) to ensure equal access to healthcare for all community members, with emphasis on vulnerable residents. Services covered include primary care, illness prevention, and health promotion.
2. OHIP Billing: Ontario Health Insurance Plan (OHIP) billing for insured physician and practitioner services. Primary care services for registered clients covered under provincial health insurance.
3. Donations and Charitable Contributions: Tax-deductible donations accepted (Charitable Registration #107853517 RR0001). Donations of $20 or more receive tax receipts. Donations support program enhancement and client assistance when individual means are limited.
4. Fee-for-Service (Subsidized): Certain services like foot care have associated costs, with subsidization funding available for eligible individuals. Good Food Box program operates at wholesale prices for community members.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Country Roads Community Health Centre delivers comprehensive primary healthcare, illness prevention, and health promotion services to rural residents of North Leeds County in Ontario through four physical clinic locations (Portland, Westport, Elgin, Mallorytown). Services span primary care, mental health and addictions counselling, chronic disease management (e.g., diabetes), palliative care, virtual care/telemedicine, and a broad portfolio of community wellness programs including fitness, nutrition, food security, and youth services. The organization operates as a federally/provincially funded Community Health Centre, coordinating interprofessional care teams and on-site partner services under a single community-based delivery model.

Product overview

Country Roads Community Health Centre operates as a comprehensive primary healthcare organization offering integrated health services through a multi-location structure in Portland, Westport, Mallorytown, and Elgin, Ontario. The centre delivers a unified portfolio of programs organized around core healthcare delivery including Primary Care Services, Virtual Care/Telemedicine, Laboratory Services, Diabetes Services, Mental Health and Addictions programs (Counselling, STOP Smoking Cessation, Naloxone distribution), and Palliative Care. The centre also manages Nutrition programs (Good Food Box, What's Cooking, Craving Change), Community Fitness (Senior Fit, Teen Health Clinic), and Youth/Family services (Move It After School, Childcare Training, Home Alone). A distinguishing feature is the integration of partner services at its locations, including dental care (Orchid Dental), audiology (Treat Hearing), massage therapy, lung health programming, and foot/chiropody services. The Guthrie House facility in Elgin serves as a multi-partner hub hosting Ontario Works, Developmental Services, mental health programs, and community tax preparation. The centre operates with a social prescribing model linking clinical care to non-clinical community resources addressing social determinants of health.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care Services Comprehensive primary healthcare services covering everyday health (immunizations, foot health, nutrition, laboratory services, pharmacist consultations), chronic condition management, coordinated care, mental health and addictions support, and virtual care options for registered clients.
• Telemedicine Services Videoconferencing-based appointments enabling clients to visit doctors, specialists, and other healthcare providers closer to home, with services delivered from CRCHC Westport and Portland offices.
• Virtual Care Services Electronic exchange via videoconferencing, secure messaging, or audio digital tools for delivering healthcare services to clients as an alternative to in-person appointments.
• East Region Virtual Care Clinic Nurse Practitioner-led virtual clinic available 7 days a week from 1:00 p.m. to 9:00 p.m. for patients with new or persistent symptoms who need timely access to care.
• Diabetes Services Diabetes education program offering individual appointments and group programs including monthly prediabetes sessions and quarterly group medical visits for diabetes management.
• Counselling Client-centered counselling services for individuals, couples, and families experiencing anxiety, depression, grief, relationship problems, stress, chronic pain, and other mental health concerns.
• Revive Naloxone and Smart Works Supply Program Harm reduction program providing free Naloxone kits and sterile drug use supplies to community members, operating from a trauma-informed, empowerment model of care.
• Smoking Cessation (STOP) Program Smoking cessation treatment in partnership with CAMH offering counselling support and free nicotine replacement therapy including patches, gum, inhalers, and lozenges.
• Good Food Box Monthly program offering fresh fruit and vegetables at wholesale prices for all community members, volunteer-driven with pickup locations throughout the region.
• What's Cooking Community Kitchen Community cooking program making nutritious dishes from around the world, sharing cooking skills and learning nutrition and food safety tips from a Registered Dietitian.
• Teen Health Clinic School-based health clinic available to students in grades 7-12, providing confidential support for minor illnesses, mental health concerns, counselling, and sexual health.
• Senior Fit Fitness program for adults 55+ held at Portland Community Hall with Gentle Senior Fit for sedentary individuals and Senior Fitness for active seniors, trained through Canadian Centre for Activity and Aging.
• Be the Change: A Chronic Pain Empowerment Group 10-week educational and interactive program for chronic pain sufferers teaching brain pain processing, mindfulness meditation, breathing techniques, and gentle movement exercises.
• Palliative and End of Life Care Care program for those with terminal illness focusing on advance care planning, family support, and system navigation, including End-of-Life Doula services.
• Social Prescribing Program connecting clients to non-clinical services addressing social determinants of health including housing, financial stability, food security, and mental wellness through community resources.
• Client Navigation and Care Coordination Service helping clients find community services and resources, coordinate care, and address social determinants of health including housing, income, and social support.
• Nutrition Services Registered Dietitian services offering individual and group education on nutrition and lifestyle choices, covering conditions from iron deficiency to pregnancy nutrition.
• Move It After School Program Weekly after-school program at four area schools for grades 3-6 promoting literacy, skill development, social skills, healthy eating, and active lifestyle.
• Well Water Testing Free well water testing program in partnership with Leeds, Grenville and Lanark District Health Unit, with sample pickup and drop-off at CRCHC Portland location.
• Craving Change Workshop helping participants understand their relationship with food, learn comfort strategies without food, and change thinking patterns to change eating behaviors.
• Immunization Vaccination services for clients of all ages at both office locations, with most immunizations available without prescription.

Quantifiable outcome

• Social Prescribing Pilot shows promising results: improved mental health, reduced isolation, increased physical activity, improved sense of connectedness and belonging
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

17 partnerships are on record, tiered core, major and minor.

• Alliance for Healthier CommunitiescoreStrategic or Co-development PartnerCRCHC is one of 79 Community Health Centres that are members of Ontario's Alliance for Healthier Communities. The Alliance represents CHCs, Indigenous Interprofessional Primary Health Care Organizations, Community Family Health Teams, and Nurse Practitioner-Led Clinics across Ontario. CRCHC participates in Alliance initiatives including the Social Prescribing Pilot Program.
• Ontario HealthcoreStrategic or Co-development PartnerCRCHC is funded through Ontario Health (Ministry of Health) to ensure all community members have equal access to healthcare. Ontario Health oversees healthcare delivery and funding across Ontario regions.
• Lanark, Leeds and Grenville Ontario Health TeamcoreStrategic or Co-development PartnerCRCHC is a member of the Lanark, Leeds and Grenville Ontario Health Team, coordinating care across multiple healthcare organizations in the region.
• Ministry of HealthcoreOthersCRCHC operates under Ministry of Health funding and regulatory oversight as a designated Community Health Centre.
• ConnectWell Community HealthmajorStrategic or Co-development PartnerLung Health Program partnership with ConnectWell Community Health offering support for people living with lung disease including assessment, spirometry, action plans, and follow-up care for COPD, asthma, and pulmonary fibrosis.
• Sandy Hill Community Health CentremajorStrategic or Co-development PartnerRegional Chiropody Program partnership offering foot health services for registered CRCHC clients including diabetic foot care, orthotics, wound care, and biomechanical analysis.
• Centre for Addiction and Mental Health (CAMH)majorStrategic or Co-development PartnerCRCHC partnership with CAMH for the Smoking Treatment for Ontario Patients (STOP) program offering free smoking cessation treatment including counseling and nicotine replacement therapy.
• Rideau Community Health Services (RCHS)majorChannel Partner/ Reseller/ DistributorTelemedicine partnership with RCHS using Ontario Health Virtual Visit technology. Services provided at CRCHC Westport and Portland offices, plus RCHS locations in Smiths Falls, Merrickville, and Brockville for specialist visits.
• Leeds, Grenville and Lanark District Health UnitmajorStrategic or Co-development PartnerPartnership for well water testing program, Smart Works Safe Supply program (harm reduction supplies), and public health coordination. CRCHC Portland location serves as pickup/dropoff point for well water samples sent to Kingston Public Health Laboratory.
• CPHC Senior Support ServicesmajorChannel Partner/ Reseller/ DistributorFoot care services partnership providing specially trained foot care nurses at CRCHC Portland location for diabetes assessments, nail care, corn/callus treatment, and skin care.
• Alzheimer Society Lanark Leeds GrenvillemajorChannel Partner/ Reseller/ DistributorAlzheimer Society offers support groups at CRCHC including Caregiver Support Group and 'Just for You' program for persons with dementia. Free services available.
• Children's Mental Health of Leeds & GrenvillemajorChannel Partner/ Reseller/ DistributorOffices including one at CRCHC Elgin (Guthrie House) provide prevention and treatment services for children, youth, and families free of charge.
• Developmental Services of Leeds & GrenvillemajorChannel Partner/ Reseller/ DistributorEnhancing abilities, promoting independence, and advocating for inclusive communities through Guthrie House. Clinical and support services for persons with developmental/intellectual disabilities.
• Ontario Works - United Counties of Leeds & GrenvillemajorChannel Partner/ Reseller/ DistributorOntario Works helps people with basic needs, shelter and other expenses (drug and dental coverage) and supports employment efforts. Case manager available at Guthrie House by appointment.
• Upper Canada District School BoardmajorChannel Partner/ Reseller/ DistributorTeen Health Clinic partnership providing on-site health services at schools for students in grades 7-12, including partnership with Rideau District High School.
• Durham Community Health CentreminorStrategic or Co-development PartnerDurham CHC serves as the East Region Hub for the Ministry of Health-funded Virtual Care Clinic program accessible to CRCHC clients and all Ontario East Region residents.
• Lanark, Leeds & Grenville Addictions and Mental HealthcoreStrategic or Co-development PartnerLed by LLGAMH in partnership with 50+ community organizations, the HART Hub creates coordinated pathways for individuals from withdrawal support to long-term recovery. CRCHC provides Nurse Practitioner services at HART Hub locations in Brockville and Smiths Falls.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Lanark, Leeds and Grenville Ontario Health Team: Regional OHT coordinating 50+ partner organizations including CRCHC; comparable as a regional integrated-care delivery umbrella at a broader system level.
• Ontario Health (Health Services): Provincial agency funding and overseeing CRCHC and the broader CHC network; relevant as the system-level incumbent shaping primary care policy and capitation in Ontario.

Direct peers

• Sandy Hill Community Health Centre: Ottawa-based CHC delivering comprehensive primary care and social services to vulnerable populations; a direct operational peer and active CRCHC partner for the Regional Chiropody Program.
• ConnectWell Community Health: Eastern Ontario CHC offering primary care, community programs, and lung health services; an active CRCHC partner via the Lung Health Program with a comparable rural/small-town service model.
• Durham Community Health Centre: East Region Hub for the Ministry of Health Virtual Care Clinic accessed by CRCHC clients; comparable Ontario CHC providing multidisciplinary primary care to rural communities.
• Centretown Community Health Centre: Ottawa CHC and Alliance for Healthier Communities member offering the same model of comprehensive primary care, health promotion, and community programs to underserved populations.
• Rideau Community Health Services: Neighbouring CHC operating sites in Smiths Falls, Merrickville, and Brockville; partners with CRCHC on telemedicine and shares a comparable rural Ontario primary care mandate and Alliance membership.
• Stonegate Community Health Centre: Toronto-area CHC with an integrated primary care and social services model aligned to the Alliance for Healthier Communities framework; comparable operating model to CRCHC.
• Parkdale Queen West Community Health Centre: Toronto CHC providing primary care, harm reduction, and community programs under the Alliance for Healthier Communities; structurally similar to CRCHC at a different urban scale.

Regional players

• Leeds, Grenville and Lanark District Health Unit: Regional public health authority serving the same geography as CRCHC; coordinates well-water testing, harm reduction, and public health programs through CRCHC sites — a peer in public-health service delivery rather than primary care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CRCHC
• LinkedInlinkedin.com/company/country-roads-community-health-centre

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Country Roads Community Health Centre