What ConnectWell Community Health does

ConnectWell Community Health is a not-for-profit, community-governed health and social services organization headquartered at 207 Robertson Drive, Lanark, Ontario, delivering integrated primary care, mental health, respite, developmental, autism, therapeutic, and community programs to residents of Lanark, Renfrew, and Leeds and Grenville counties in eastern Ontario. The organization emerged from a 2001-2002 voluntary merger of five legacy entities under one Board of Directors, one leadership team, and one Consensus Model of governance; it was rebranded from Lanark Renfrew Health & Community Services (LRHCS) to ConnectWell Community Health in March 2021 to signal that integrated structure to the community. Core service lines include Health (primary care, urgent care, chronic disease management, diabetes, dietitian, lung health, memory care, primary care outreach to seniors), Mental Health (counselling, peer support), Respite (1:1, respite homes, adult day programs, recreation, funding management), Child, Family and Developmental Services (infant and child development, behaviour development, coordinated service planning, speech-language pathology), Autism/OAP (behavioural analysis, occupational therapy), the federal-funded Connections Program (birth companions, Good Food for Healthy Baby, parent-child groups, family support), the Therapeutic Riding Program (equine-assisted therapy for ages 3-60+), and community programs (volunteer income tax, Good Food Box, fitness, cooling centres, community paramedicine).

Service delivery combines in-person clinical sites in Carleton Place, Lanark, Beachburg, Eganville, Cobden, Pembroke, and Renfrew with virtual care (Euclid Telehealth), home and community visits (Primary Care Outreach to Seniors), and coordinated service planning. Underlying technology is non-proprietary: the organization uses third-party workflow tools including Ocean (referrals), CareDove (online referral forms), Euclid Telehealth (telehealth platform), and Language Express (speech-language referrals); the platform layer is described functionally as community health information management and interprofessional delivery systems rather than a built tech stack.

The business model is fundamentally that of a public-funded, mission-driven community health centre. Primary inflows are provincial funding (Ministry of Children, Community and Social Services for autism, behaviour development, and respite funding management; Ministry of Health-funded primary care; Ontario Autism Program funds), federal grants (Public Health Agency of Canada for Connections/Good Food for Healthy Baby), private foundation grants (Ontario Trillium Foundation Resilient Communities grant for the Therapeutic Riding Program; Perth and District Community Foundation Gold/Platinum sponsorship), individual donations (with tax receipts issued above $20), horse/donkey sponsorship tiers ($500 to $8,000), the Good Food Box program at $20 per box, and small event revenue from the annual Taste of the County Food and Wine Gala at $25 per ticket. Most client-facing services are free or fully covered for eligible populations; an administration fee applies for respite funding brokerage on a monthly basis. The customer base is dispersed public-sector (three county populations plus referred clients from across the Ontario Health Team), individuals and families with developmental disabilities, prenatal and early-years clients, and seniors; there are no enterprise SaaS-style paying customers. The organization is staffed by 240 employees and supported by approximately 200 volunteers, accrues mandatory compliance under AODA and Ontario privacy law, and holds Canadian Centre for Accreditation (2023).

Name

ConnectWell Community Health

Legal name

ConnectWell Community Health

Website

https://connectwell.ca

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

ConnectWell Community Health is a not-for-profit, community-governed health and social services organization that delivers integrated primary care, mental health, respite, developmental, autism, therapeutic riding, and community programs across Lanark, Renfrew, and Leeds and Grenville counties in eastern Ontario, funded primarily by provincial and federal government programs with 240 staff and roughly 200 volunteers.

Ownership category

akta.pro rank

Product category

Community Health Services

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Mental Health & Crisis Support Services (BPAGACAD), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Health & Support Communities (BPAMABAL), Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH)

Keywords

• Community health services
• Primary health care
• Mental health counselling
• Respite and developmental services
• Therapeutic riding program

Headquarters

HQ city

Carleton Place

HQ country

Canada

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Government Funded Healthcare Services: Provincial and federal government funding through ministries including Ministry of Children, Community, Social Services (MCCSS) for programs such as the Behaviour Development Program and Ontario Autism Program. Public Health Agency of Canada funding for programs like Connections: Good Food for Healthy Baby.
2. Provincial Respite and Developmental Services Funding: Manages provincial respite funding (Special Services at Home, Enhanced Respite Funding, ASD Respite Funding, Passport Funding) for clients with developmental disabilities. Administration fees apply for funding management services.
3. Donations and Sponsorships: Charitable donations for programs such as Therapeutic Riding Program, horse/donkey sponsorships, and general program support. Tax receipts issued for donations over $20.
4. Event Fundraising: Annual charity events such as Taste of the County Food & Wine Gala with ticket sales at $25 per person.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

ConnectWell Community Health is an integrated community health provider delivering community-based primary health care, mental health counselling, respite, autism (Ontario Autism Program), child/family/developmental, and social support services to residents of Lanark, Renfrew and Leeds and Grenville counties in eastern Ontario. Services are delivered by interprofessional teams of regulated health professionals and front-line staff, supplemented by a network of more than 200 trained volunteers, across multiple clinical sites plus virtual care, home visits, and community programming.

Product overview

ConnectWell Community Health is an integrated community health organization providing a comprehensive portfolio of health, mental health, and social services across Lanark, Renfrew, and Leeds and Grenville Counties in Ontario. The organization operates as a unified platform of services unified under one Board of Directors and leadership team since rebranding from Lanark Renfrew Health & Community Services in 2021. Core service lines include: Primary Care Services (primary care, urgent care, chronic disease management, diabetes, lung health, memory care); Mental Health Services (counselling, peer support); Child, Family & Developmental Services (autism services, infant/child development, behaviour development, speech-language pathology, coordinated service planning); Respite Services (1:1 respite, respite homes, adult day programs, recreation); the Connections Program (prenatal/family support funded by Public Health Agency of Canada); Therapeutic Riding Program (equine-assisted therapy); and Community Programs (volunteer income tax, fitness classes, Good Food Box). Services are delivered through interprofessional teams at multiple locations with virtual care and telemedicine options. The organization engages 240 staff and 100+ volunteers serving a large rural geography in eastern Ontario.

Differentiator

Problem solved

Functional benefit

Products and services

• Health Services Comprehensive primary care services including primary care appointments, urgent care and same-day appointments, chronic disease prevention, diabetes management, dietitian services, lung health programs, memory care clinic, Renfrew County paramedic/community paramedicine program, and primary care outreach to seniors delivered across Lanark, Renfrew, and Leeds and Grenville counties.
• Mental Health Services Individual counselling and group programming delivered by social workers and psychotherapists to address anxiety, depression, grief, stress, and other mental health concerns, available across ConnectWell sites in eastern Ontario.
• Respite Services Respite care providing breaks for caregivers of children/adults with developmental or special needs through 1:1 independent respite, respite homes, adult day programs, recreation programs, and administration of provincial respite funding (Special Services at Home, Enhanced Respite Funding, ASD Respite Funding, Passport Funding).
• Autism Services Ontario Autism Program services including behavioural analysis, mental health support, occupational therapy, and speech and language services for children and families in Lanark, Renfrew and Leeds and Grenville.
• Child, Family & Developmental Services Early intervention and family support services including infant and child development, behaviour development program, coordinated service planning, and speech-language pathology for families in Lanark, Renfrew and Leeds and Grenville.
• Connections Program Prenatal and early years support program offering birth companion, good food for healthy baby, parent and children's groups, and family support services for families experiencing barriers, funded by the Public Health Agency of Canada and operating in Lanark County since 1993.
• Therapeutic Riding Program Equine-assisted therapy program for people with developmental and physical disabilities, providing riders ages 3 to 60+ with therapeutic horseback riding in a safe environment, supported through horse sponsorship levels ranging from $500 to $8,000.
• Physical Activity & Fitness Group exercise classes for older adults including Fit for Life, Fit Fun & Fully Alive, mindful movement, pole walking, and walking groups delivered across North Frontenac, North Lanark and Renfrew Counties.
• Telemedicine/Virtual Care Videoconferencing program enabling rural residents to consult with specialists and primary care providers without travel to Ottawa or Kingston, with nursing support available during appointments across Lanark, Leeds and Grenville.
• Lung Health Program Assessment, spirometry testing, education, and action planning for people with suspected or diagnosed lung disease including COPD, asthma, and pulmonary fibrosis, plus chronic disease rehabilitation in partnership with the University of Ottawa Heart Institute.
• Memory Care Clinic Assessment and follow-up services for clients with memory and cognitive concerns, including treatment, counselling, education, and caregiver guidance delivered by a multidisciplinary team.
• Renfrew County Paramedic Program Community paramedicine extending primary care through the Renfrew County Virtual Triage and Assessment Centre and Remote Patient Monitoring to keep patients well at home.
• Renfrew County Good Food Box Monthly fresh produce box program at $20 per box, providing bulk wholesale-priced fruits and vegetables with pickup locations in Beachburg, Cobden and Eganville and free boxes for low-income families.
• Renfrew County Child Wellness Hub Healthcare services for children aged 0-5 without a primary care provider in Renfrew County, offering check-ups, vaccinations, screenings, mental health support, and rapid access clinic for minor illnesses at Cobden, Pembroke and Renfrew locations.
• Healthy Communities Health promotion programming focused on community wellbeing and the social determinants of health across the ConnectWell service region.
• Community Volunteer Income Tax Program Free tax preparation service run in partnership with Canada Revenue Agency for community members with modest income, offered year-round via telephone with in-person clinics in March and April.

Named customers6 records

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Eleven partnerships are on record, tiered core and supporting.

• Language ExpresscoreStrategic or Co-development PartnerPartner agency for speech-language referrals. ConnectWell refers preschool children (birth to JK entry) to Language Express at 1-613-283-2742 for speech and language services.
• University of Ottawa Heart InstitutecoreStrategic or Co-development PartnerPartnership with University of Ottawa Heart Institute for chronic disease rehabilitation program for clients with cardiac or chronic lung disease, offering exercise programs.
• South East Ottawa CHCcoreStrategic or Co-development PartnerPartner in Primary Care Outreach to Seniors program, providing home care and community connection services for seniors aged 65+ in Lanark Highlands, Carleton Place, and Mississippi Mills.
• Renfrew County and District Health UnitcoreStrategic or Co-development PartnerPartner in the Renfrew County Child Wellness Hub, working together to provide healthcare access for children aged 0-5 without a primary care provider.
• Renfrew County Youth Wellness HubsupportingStrategic or Co-development PartnerPartner in the Renfrew County Child Wellness Hub, collaborating to bridge gaps in care and connect families with essential health services.
• Lanark, Leeds & Grenville Ontario Health TeamcoreStrategic or Co-development PartnerConnectWell participates in the Ontario Health Team initiative aimed at improving local healthcare coordination and delivery.
• Stonefields EstatesupportingStrategic or Co-development PartnerVenue partner for Taste of the County annual charity gala. Platinum sponsor of Therapeutic Riding Program, supporting fundraising for therapeutic services.
• Beachburg Lions ClubsupportingStrategic or Co-development PartnerCommunity partner for Good Food Box program, helping distribute fresh produce to Renfrew County residents.
• Cobden Agricultural SocietysupportingStrategic or Co-development PartnerCommunity partner for Good Food Box program pickup location at the Cobden Agricultural Hall.
• Eganville & District SeniorssupportingStrategic or Co-development PartnerCommunity partner providing pickup location for Good Food Box program and supporting senior wellness initiatives.
• Developmental Services of Ontario (DSO)coreStrategic or Co-development PartnerProvincial agency that receives Change of Circumstance Forms from adults (18+) seeking Behaviour Development Program services after completing DSO process.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Windsor Family Health Team: Ontario primary care network offering interprofessional teams serving rural and small-town populations — comparable to ConnectWell in interprofessional care model, though structured as a Family Health Team rather than a community non-profit CHC.

Others

• Canadian Centre for Accreditation (CCA): The accreditation body that credentialed ConnectWell in 2023 — included as an enabling/ecosystem participant rather than a direct competitor, since CCA sets the standards to which comparable CHCs are also held.

Direct peers

• Somerset West Community Health Centre: Ottawa-based CHC providing primary care, mental health, developmental services, and health promotion programs to a defined catchment — directly comparable to ConnectWell in service breadth, non-profit governance, and Ontario Health Team participation, but serving a denser urban population.
• South East Ottawa CHC: An Ottawa CHC that is both a strategic partner of ConnectWell and a direct peer operating an integrated primary care, mental health, and seniors outreach model under similar Ontario CHC funding and accreditation regimes.
• Centretown Community Health Centre: Urban Ottawa-based CHC offering an integrated portfolio of primary care, mental health, counselling, and community services under a non-profit governance model — directly comparable to ConnectWell's multi-disciplinary, community-governed service delivery, though operating in an urban rather than rural context.
• Rideau Community Health Services: Ontario CHC serving rural eastern Ontario communities with primary care, mental health, and health promotion — directly comparable to ConnectWell's rural community health centre role and multi-site service delivery across eastern Ontario counties.

Regional players

• Country Roads Community Health Centre: Ontario CHC serving rural communities west of Ottawa with comparable primary care, health promotion, and community programs — closely comparable model to ConnectWell but operating in an adjacent rural geography rather than overlapping Lanark/Renfrew/Leeds and Grenville.
• Renfrew County and District Health Unit: Local public health unit and ConnectWell partner delivering comparable community-based health promotion, child wellness, and primary care support services across the same Renfrew County geography under a different public-health mandate.
• Leeds & Grenville Community Family Health Team: Ontario Family Health Team providing interprofessional primary care across Leeds and Grenville — partially overlapping ConnectWell's catchment and operating a similar interprofessional team model, though structured as a Family Health Team rather than a CHC.

Broad incumbents

• VHA Home HealthCare: Large Ontario home and community care provider offering in-home nursing, personal support, and therapy services across rural and urban geographies — comparable to ConnectWell's Primary Care Outreach to Seniors and home visit services but operating at much broader provincial scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

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Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ConnectWell Community Health