Village of Crestwood

What Village of Crestwood does

The Village of Crestwood is a municipal government entity operating under the laws of the State of Illinois within Cook County, serving approximately 10,950–11,000 residents across its corporate limits. It delivers the full stack of suburban municipal services through an integrated set of departments: Village Hall (administration), Police Department, Fire Department, Public Works (street maintenance, snow removal, recycling, sewer collection), Water Department (distributing purchased Lake Michigan surface water), Building & Zoning, Emergency Management Agency, and the Andrew Biela Senior Center and Crestwood Recreation & Wellness Center. The Village also operates Dial-A-Ride paratransit via Pace Bus and the weekly Crestwood Sunday Market.

The Village's technology infrastructure consists of standard procured municipal SaaS platforms rather than proprietary systems: CodeRED for emergency mass notification, Smart911 for resident safety profiles and emergency alerts, Invoice Cloud for online water-bill payment (AutoPay, paperless billing, pay-by-text), FrontLine Portal for citizen issue reporting (potholes, flooding, street-light outages), and PayOnlineTicket.com for red-light camera fine payment. The website (crestwood.illinois.gov) is hosted by Technology Reflections, Inc.

Revenue is generated through an annual municipal budget funded by property taxes (administered via Bremen and Worth Township Assessors and Cook County), tiered water and sewer utility fees (e.g., $7.70 per 1,000 gallons, $2.06 per 1,000-gallon capital improvement charge), business licenses and building permits, recreation and senior-program fees, intergovernmental grants (notably MWRD for flood mitigation), and miscellaneous fees (e.g., $20 vendor permits at the Sunday Market). Customers comprise three segments: residents (~11,000), local businesses (~501 registered), and senior citizens (60+). The Village is governed by an elected Mayor (Kenneth Klein), Village Board, and a professional staff led by a Comptroller, Treasurer, Clerk, Police Chief, and Fire Chief.

Name

Village of Crestwood

Legal name

Village of Crestwood

Website

https://crestwood.illinois.gov

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Village of Crestwood is an Illinois municipal government in Cook County serving ~11,000 residents and ~501 businesses with police, fire, water/sewer, public works, building/zoning, senior, and recreation services funded by property taxes and utility fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Landscaping Services (56173)

SIC

Electric, Gas & Sanitary Services (4900), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Parks, Recreation & Cultural Services (BPAIACAI)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Residential Curbside MSW Collection (BPALAAAA)

Keywords

• Municipal government services
• Public safety services
• Water and sewer utilities
• Public works operations
• Village administration

Headquarters

HQ city

Crestwood

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Pricing tiers

Distribution channels5 records

Marketing channels6 records

Core offering

The Village of Crestwood is a municipal government that provides statutory local services to residents and businesses within its boundaries. Core functions include police and fire protection, potable water supply and wastewater collection, street maintenance and snow removal, building permits and code enforcement, refuse and recycling collection, and recreational programming through the parks and recreation department.

Product overview

The Village of Crestwood operates as a municipal government offering a comprehensive suite of public services through its integrated platform of departments and programs. The core offerings include Village Hall administrative services, Building & Zoning, Water Department, Police and Fire departments, Public Works, and Emergency Management. Supporting services include Dial-A-Ride transportation, the Andrew Biela Senior Center, and the Crestwood Recreation & Wellness Center. Digital add-on services include CodeRED and Smart911 emergency notification systems, Invoice Cloud online water bill payments, FrontLine Portal for public works condition reporting, and red light camera ticket payments via PayOnlineTicket.com. Community programs include the Crestwood Sunday Market and The Crestwood Adviser monthly newsletter. The Citizens at Risk Program and Premise Alert Program support residents with special needs.

Differentiator

Problem solved

Functional benefit

Brands

• Crestwood Sunday Market: Weekly farmers market operating Sundays from May through November at 4545 Midlothian Turnpike
• Dial-A-Ride
• Smart911
• CodeRED

Products and services

• Police protection services Patrol, emergency response, and criminal investigation services for residents and visitors within the Village of Crestwood, delivered by the village police department.
• Fire and emergency medical services Fire suppression, rescue, and emergency medical response for the village, provided by the village fire department.
• Water and sewer utility service Potable water supply, wastewater collection, and treatment services to residential and commercial customers within the village.
• Public works and street maintenance Street repair, snow and ice removal, tree maintenance, and general right-of-way upkeep for village roads and sidewalks.
• Building permits and code enforcement Issuance of building, electrical, plumbing, and other construction permits, plus inspection and code compliance services for property owners and contractors.
• Parks and recreation programming Recreational facilities, programs, and community events operated by the village for residents.

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

21 partnerships are on record, tiered core and minor.

• ComEd (Commonwealth Edison)coreStrategic or Co-development Partner · 28 July 2026ComEd provides energy efficiency programs for Crestwood small businesses including free facility assessments, rebates, and financial incentives. Over 100,000 small businesses across Northern Illinois have completed energy assessments resulting in $262.8 million in annual energy cost savings. Village shares ComEd updates with residents during emergency power restoration situations.
• Village of MidlothiancoreStrategic or Co-development Partner · 28 April 2026Joint flood mitigation project partnership between Crestwood and Midlothian targeting chronic flooding in areas bound by Midlothian Turnpike (north), 147th Street (south), Lamon Avenue (east), and Central Avenue (west). Project includes eleven targeted drainage improvements across seven locations.
• Metropolitan Water Reclamation District of Greater Chicago (MWRD)coreStrategic or Co-development Partner · 1 January 2026MWRD provides vital funding for the Crestwood/Midlothian Flood Mitigation Project. Agreement requires easements, land acquisition, and coordination among several agencies. Project includes stream flow improvements, new detention basins, culvert upgrades, and streambank stabilization.
• Oak Forest-Crestwood Area ChamberminorChannel Partner/ Reseller/ DistributorRegional chamber working to drive success of local businesses in the southwest suburbs. Village refers business owners to chamber for networking and business development support.
• Chicago Southland Chamber of CommerceminorChannel Partner/ Reseller/ DistributorRegional chamber providing leadership, advocacy, strategic alliances, and programs that unite and grow members and business community in the Chicago Southland region.
• Cook County Small Business SourceminorGTM or Marketing PartnerCook County program supporting, growing and elevating small businesses by providing no-cost business advising, resources and access to events. Village directs business owners to this resource.
• Cook County Bureau of Economic DevelopmentminorGTM or Marketing PartnerCounty bureau enhancing quality of life through transformative and equitable community and economic development. Includes Office of Economic Development, Department of Planning and Development, Department of Building and Zoning, and Zoning Board of Appeals.
• Illinois Department of Commerce and Economic Opportunity (IDCEO)minorGTM or Marketing PartnerState agency providing business assistance and workforce development with emphasis on technology, trade, tourism and film. Village references as resource for business owners.
• Small Business Development Center at Harper CollegeminorGTM or Marketing PartnerSBDC provides workshops and seminars on key small business areas and individual business counseling/coaching at no cost to small businesses and prospective business owners.
• Cook County Property Tax IncentivesminorGTM or Marketing PartnerCounty incentives encouraging private business investment, employment, revitalization of properties, and rehabilitation of landmark buildings through reduced assessment levels over designated periods.
• U.S. Small Business Administration (SBA)minorGTM or Marketing PartnerFederal agency aiding, counseling, assisting and protecting interests of small business. Village references SBA as resource for business owners.
• Technology Reflections, Inc.minorOthersTechnology company providing website hosting services for the Village of Crestwood website as noted in copyright notice.
• Emergency Communications Network (CodeRED)coreTechnology or IntegrationProvider of CodeRED emergency notification service allowing village officials to notify residents by telephone, cell phone, text message, email and social media regarding time-sensitive emergency notifications.
• Smart911coreTechnology or IntegrationFree emergency alert service allowing residents to create secure safety profiles for households. Provides critical notifications and enables emergency responders with important information during emergencies.
• Pace BusminorStrategic or Co-development PartnerRegional transit authority providing Dial-A-Ride bus service for Crestwood residents. Village operates a Pace Bus for transportation within corporate limits.
• Bremen Township Assessor's OfficeminorGTM or Marketing PartnerTownship assessor's office providing property assessment information and tax rates. Contact for questions regarding property tax bills.
• Worth Township Assessor's OfficeminorGTM or Marketing PartnerTownship assessor's office providing property location research, assessment information, recent sales data, local tax rates, and exemption verification.
• Cook County Sheriff's OfficeminorGTM or Marketing PartnerCounty sheriff provides prescription drug take-back program with drop-off location at Crestwood Police Department. Also offers senior services department.
• F&W (Engineering Firm)minorImplementation/ SI/ Consulting PartnerProfessional engineering firm providing construction engineering and administrative services. Village Engineer Jose Raya from F&W handles infrastructure projects including watermain relocation.
• PathlightsminorGTM or Marketing PartnerNonprofit human services organization in Palos Heights serving individuals 60+ across 20 municipalities in south suburban Cook County. Provides home-delivered meals, safety checks, caregiver support, and benefit assistance.
• Friends of the Chicago RiverminorGTM or Marketing PartnerNonprofit organization hosting Chicago River Day, an award-winning annual volunteer event for river cleanup and invasive species removal.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Village of Chicago Ridge: Adjacent south-suburban Cook County village of comparable size providing similar police, fire, public works, and recreation services.
• Village of Worth: Neighboring small Cook County village offering similar municipal services and facing similar small-municipality budget pressures.
• Village of Palos Heights: Adjacent south-suburban Cook County village of comparable residential character; offers similar recreation, senior services, and emergency-management programs to a similar demographic base.
• Village of Alsip: Neighboring south-suburban Cook County village of similar size and industrial/residential mix; provides comparable municipal services including police, fire, public works, and water/sewer.
• Village of Bridgeview: Adjacent south-suburban Cook County village of similar size offering equivalent municipal services along the same Cicero Ave / I-294 corridor.
• Village of Midlothian: Adjacent Cook County village with comparable population and an active joint flood-mitigation partnership with Crestwood; provides the same core municipal services (police, fire, public works, water) to a similar residential base.
• Village of Oak Lawn: Larger adjacent south-suburban Cook County municipality with similar service mix (police, fire, recreation, senior services) and shared transportation corridors along Cicero Ave and I-294.

Broad incumbents

• Village of Tinley Park: Larger south-suburban Cook/Will County municipality with a broader service portfolio and more extensive recreation and transit offerings; useful benchmark for scale-up of services.
• Village of Orland Park: Larger nearby south-suburban municipality with extensive recreation facilities and TIF-driven commercial development comparable to Crestwood's economic-development strategy.

Others

• Cook County Government: Upper-tier government providing property-tax administration, public health, economic development, and bureau-level services that Crestwood both relies on and coordinates with; relevant for benchmarking intergovernmental dependency.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/CrestwoodIL
• LinkedInlinkedin.com/company/village-hall-of-crestwood

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Village of Crestwood