Crime Victims Helpline

Name

Crime Victims Helpline

Legal name

Crime Victims Helpline

Website

https://crimevictimshelpline.ie

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Victim Support Services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro industry

PRIMARYBPAIAFAJ

Victim Services & Witness Assistance (Justice System)

Business & Public Services/Public Sector & Government Administration/Justice System (Courts, Prosecution & Corrections)

SECONDARYBPAGAEAD

Domestic Violence & Abuse Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAGAAAG

Protection, Child Protection & Gender-Based Violence (GBV) Response

Business & Public Services/Nonprofit, NGO & Social Services/Humanitarian Aid & Disaster Relief

SECONDARYBPAGADAM

Youth Justice, At-Risk Youth & Violence Prevention Nonprofits

Business & Public Services/Nonprofit, NGO & Social Services/Education & Youth Development Nonprofits

Keywords

• Victim support services
• Crime helpline
• Crisis intervention
• Victim advocacy
• Criminal justice information

Headquarters

HQ city

Not specified

HQ country

Ireland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Government Funding: The Crime Victims Helpline is a free national support service funded by the Department of Justice. All services including the freephone helpline, text, email, and web chat are provided at no cost to victims of crime. The service operates as a public good funded through government allocation rather than generating revenue from service users.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Crime Victims Helpline is a national freephone support service (116 006) for victims of crime in Ireland, providing confidential emotional support, information about the criminal justice system, victim rights, compensation guidance, and signposting to local and specialist victim support services. The service is accessible via freephone telephone, SMS text messaging, email, and web chat, and is delivered free of charge to all users by trained staff and volunteers.

Product overview

Crime Victims Helpline operates as a unified national support service for victims of crime in Ireland, accessible via freephone (116 006), text, email, and web chat. The core product is the helpline service itself, supported by a web chat feature, online contact form, and a directory of partner support organizations across Ireland. The organization also offers Victim Awareness Training to external organizations. Content resources provide information on the justice process and specific crime types.

Differentiator

Problem solved

Functional benefit

Products and services

• Crime Victims Helpline A national freephone support service (116 006) for victims of crime in Ireland, providing confidential emotional support with empathy and without judgement, information about the criminal justice system and victim rights, guidance to local and specialist victim support services, and information about compensation. Accessible via freephone, SMS text, email, and web chat. Free of charge to all victims, their friends and family, and professionals.
• Victim Awareness Training A training service delivered to organisations either in-person or over Zoom, educating professionals on supporting crime victims, victim needs and rights, and appropriate referrals. Targeted at Gardaí, solicitors, doctors, counsellors, and other professionals who work with victims of crime.

Quantifiable outcome

• Free national coverage for all crime victims in Ireland
• +2 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and major.

• Department of JusticecoreOthersThe Crime Victims Helpline is funded by and operates under the Department of Justice in Ireland. The Department created the Victims Charter that describes what victims can expect from the criminal justice system. The helpline provides information about Department initiatives and services.
• An Garda SíochánacoreStrategic or Co-development PartnerThe Crime Victims Helpline works closely with An Garda Síochána (Irish police) to support victims of crime. Gardaí refer victims to the helpline and the helpline provides information about reporting crimes, Garda investigations, and the justice process. The helpline is independent from the Gardaí but complements their victim services.
• Garda Victim Service OfficescoreStrategic or Co-development PartnerGarda Victim Service Offices (GVSOs) provide contact details for the Crime Victims Helpline to victims of crime. The helpline works with GVSOs to help victims understand the investigation process and their rights.
• Probation Service RJ and Victim ServicesmajorStrategic or Co-development PartnerThe Probation RJ and Victim Services serves as the central point of contact for all victims of crime where the offender is known to the Probation Service. Contact: [email protected] or 01 817 3600.
• Victim Support at CourtmajorStrategic or Co-development PartnerVictim Support at Court provides support before, during and after providing testimony in court. The Crime Victims Helpline refers victims to this service for court accompaniment support.
• Dublin Rape Crisis CentremajorStrategic or Co-development PartnerDublin Rape Crisis Centre provides support, confidential counselling and accompaniment to Sexual Assault Treatment Units, Gardaí and court for people affected by sexual abuse and sexual violence. Phone: 1800 77 8888. The helpline refers victims of sexual assault to this service.
• Accompaniment Support Services for Children (ASSC)majorStrategic or Co-development PartnerASSC provides court onsite accompaniment for children. The helpline refers child victims to this service for support through the court process.
• Domestic Violence Support OrganisationsmajorStrategic or Co-development PartnerMultiple domestic violence organisations across Ireland including Oasis House Women's Refuge (0818 272 372), Mna Feasa Domestic Violence Project, Longford Women's Link, Esker House Domestic Abuse Support Service (1800 662 288), and others. The helpline refers domestic abuse victims to these specialist services.
• Irish Prison Victim Liaison ServicemajorStrategic or Co-development PartnerVictims can register with the Irish Prison Victim Liaison Service to receive notifications about offender release dates when the offender is in prison. The helpline provides information about this service.
• Parole BoardmajorStrategic or Co-development PartnerThe Parole Board reviews parole applications from prisoners serving life sentences. Victims have a right to a voice in the parole process and can register to be notified of parole applications. The helpline provides information about victim registration with the Parole Board.
• Rape Crisis CentresmajorStrategic or Co-development PartnerSpecialist rape crisis centres across Ireland including Dublin Rape Crisis Centre (1800 77 8888), Galway Rape Crisis Centre (1800 355 355), Donegal Rape Crisis Centre (1800 448 844), and others that provide counselling, support and advice to those affected by sexual violence.

Scale indicators1 record

Recent moves4 records

Emerging players

• Pieta House: Irish suicide and self-harm crisis intervention charity providing 24/7 helpline, text-based support, and therapeutic services. Comparable multi-channel crisis support model operating in the Republic of Ireland, with overlapping distressed-user population.
• Samaritans Ireland: Provides 24/7 emotional support helpline for people in distress across Ireland and the UK. Comparable multi-channel helpline model for distressed populations, with overlapping service population (crime victims experiencing emotional crisis) but broader scope.

Broad incumbents

• Rape Crisis Network Ireland: Umbrella organisation for Ireland's rape crisis centres, providing national coordination, policy advocacy, and training. Operates as a referral partner and represents a broader incumbent in the same victim support ecosystem.
• Dublin Rape Crisis Centre: Specialist national organisation providing confidential counselling, support, and accompaniment to victims of sexual violence in Ireland. Comparable in terms of victim support specialism and multi-channel access (24-hour helpline, text), and operates as a downstream referral partner of Crime Victims Helpline.

Direct peers

• Victim Support Scotland: Scotland's national victim support service providing a helpline, advocacy, and signposting to crime victims. Closely comparable mandate, multi-channel access model, and referral-based GTM.
• Victim Support NI: Northern Ireland's victim support service offering a helpline and casework to those affected by crime. Cross-jurisdictional peer serving victims in a neighbouring Ireland-region context.
• Victim Support UK: National victim support charity in England and Wales offering a helpline, information, and practical/emotional support to crime victims. Direct functional peer operating a similar national victim helpline model with government and charitable funding.

Regional players

• Women's Aid Ireland: National federation of specialist domestic violence support services in Ireland. Operates a national helpline and refuge services for domestic abuse victims; comparable victim support function and referral partner of Crime Victims Helpline.
• National Victim Support Hotline (US): US-based resource, referral, and information hotline for all victims of crime, operated by the National Center for Victims of Crime. Highly comparable victim-centric national helpline model, but operating in a different geography.

Others

• Probation Service Victim Liaison Services (Ireland): Irish statutory body providing victim liaison services for cases where offenders are known to the Probation Service. Closely networked partner organisation within the Irish criminal justice ecosystem, offering overlapping victim support scope in specific case types.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/crime-victims-helpline

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crime Victims Helpline