Crisis Call Center

What Crisis Call Center does

Crisis Call Center operates as Crisis Support Services of Nevada (CSSNV), a nonprofit crisis-services organization founded in 1964 and headquartered in Nevada, providing free, confidential 24/7 crisis intervention to residents statewide. It is the designated contact center for Northern and Rural Nevada under the federal 988 Suicide & Crisis Lifeline, routing calls, texts, and chats from individuals in emotional distress or suicidal crisis, and operating additional service lines that include victim services, sexual assault hotline support, care coordination, and a Campus Victim Advocate program serving educational institutions. The organization is nationally accredited and offers Spanish-language support (Ayuda en Español) to broaden access across Nevada's demographic base.

The organization's infrastructure is built around a multi-channel contact center staffed by trained crisis counselors, supported by a dedicated digital channel at nevada988.org and integrated into the national 988 routing infrastructure. Rather than selling a product, the entity delivers a public-good service whose operating model depends on a combination of state government contracts, managed-behavioral-health partnerships, private donations, and volunteer capacity. Its administrative home is the Nevada Division of Public and Behavioral Health (DPBH), and it has formalized an operational partnership with Carelon Behavioral Health to run 988 service delivery, anchoring it inside both the state public-behavioral-health system and a national managed-care platform.

The revenue model is that of a contracted nonprofit: state appropriations and pass-through funding flow through DPBH and Carelon for the operation of the 988 lifeline and related crisis services, while contributed revenue (donations and an active 60th Anniversary fundraising campaign) supplements program capacity. The organization competes not in a commercial market but for state-level designations and accreditation, with switching costs created by counselor training pipelines, accreditation requirements, and integration into the federal 988 routing framework — making the competitive position essentially a regulated monopoly within its assigned geographic region rather than a market-share contest.

Name

Crisis Call Center

Legal name

Crisis Support Services of Nevada

Website

https://crisiscallcenter.org

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

1–10 employees

Short description

Crisis Call Center (Crisis Support Services of Nevada) is a 60-year-old nonprofit operating Nevada's designated 988 crisis contact center, delivering free 24/7 phone, text, and chat crisis support alongside victim services, sexual assault hotline, and campus advocacy programs under state and managed-care partnerships.

Ownership category

akta.pro rank

Product category

Mental Health Crisis Intervention Services

NAICS

Social Assistance (624), Individual and Family Services (6241), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI), Emergency, After-Hours & Hotline Contact Centers (BPAAAAAK), Mental Health & Crisis Support Services (BPAGAEAH)

Keywords

• Crisis intervention services
• Suicide prevention hotline
• Mental health crisis support
• Victim advocacy services
• Behavioral health helpline

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Pricing tiers

Distribution channels4 records

Marketing channels2 records

Core offering

Crisis Call Center (CSSNV) operates a 24/7 Crisis Contact Center providing free crisis intervention via phone (988), text (988), and online chat across Nevada. It supplements this with Victim Services including a Sexual Assault Hotline and Campus Victim Advocate program, and Care Coordination for follow-up support, resource connection, and safety planning. As Northern and Rural Nevada's designated 988 crisis contact center, it functions as a nonprofit safety-net service within the national 988 Suicide & Crisis Lifeline network.

Product overview

Crisis Support Services of Nevada (CSSNV) operates as a unified crisis support network offering multiple interconnected services. The core portfolio centers on a 24/7 Crisis Contact Center providing phone, text, and chat support through the 988 Lifeline, supplemented by specialized Victim Services including a dedicated Sexual Assault Hotline and Campus Victim Advocate program. Care Coordination services provide follow-up support and resource connection, creating continuity of care beyond initial crisis contact. Nevada 988 operates as part of the national 988 Suicide & Crisis Lifeline network, administered by the Nevada Division of Public and Behavioral Health in partnership with Carelon Behavioral Health, with CSSNV serving as Northern and Rural Nevada's designated 988 crisis contact center.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Contact Center 24/7 crisis support delivered through phone hotlines, text messaging, and online chat, connecting individuals with trained crisis counselors. Available to anyone in Nevada experiencing crisis or emotional distress.
• Victim Services Confidential advocacy and support services for survivors of sexual violence, including safety planning and emotional support.
• Care Coordination Follow-up support, resource connection, and assistance with next steps for individuals after initial crisis contact.
• Sexual Assault Hotline Dedicated confidential hotline providing support for survivors of sexual violence and those supporting someone after sexual violence, accessible via phone at 775-221-7600 or text VSU to 839863.
• Campus Victim Advocate Advocacy services specifically designed for campus communities experiencing crisis or victimization.
• Nevada 988 Nevada's local implementation of the national 988 Suicide & Crisis Lifeline, providing 24/7 crisis support via call, text, and chat. CSSNV serves as Northern and Rural Nevada's designated 988 crisis contact center.

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• Nevada Division of Public and Behavioral HealthcoreStrategic or Co-development Partner
• Carelon Behavioral HealthcoreStrategic or Co-development Partner
• 988 Suicide & Crisis Lifeline NetworkcoreStrategic or Co-development Partner

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• RAINN (Rape, Abuse & Incest National Network): Operates the National Sexual Assault Hotline and operates local affiliate programs including victim advocacy. Directly comparable given CSSNV's sexual assault hotline and victim services.
• The Trevor Project: Provides 24/7 crisis support via call, text, and chat for LGBTQ+ youth. Directly comparable as a multi-channel crisis hotline operator serving similar vulnerable populations through trained counselors.
• Trans Lifeline: Peer-support hotline run by and for trans people. Comparable as a peer-staffed crisis hotline serving a specific vulnerable community with a free, mission-driven model.
• Crisis Text Line: A national 24/7 text-based crisis intervention service. Directly comparable as a 988-affiliated crisis contact channel operating across all U.S. states, with a similar volunteer-driven model and overlapping service population.

Broad incumbents

• 988 Suicide & Crisis Lifeline: National network of crisis contact centers that CSSNV is part of. Comparable as the overarching routing and standards body that defines operating requirements for CSSNV and similar local centers.
• Vibrant Emotional Health: Administrator of the national 988 Suicide & Crisis Lifeline and a major crisis services provider. Comparable as the broad incumbent that sets standards, routes 988 contacts, and accredits local centers like CSSNV.

Others

• Carelon Behavioral Health: Managed behavioral health organization that partners with CSSNV to operate 988 in Nevada. Comparable as a strategic partner/funder rather than direct competitor; relevant for understanding the contracting ecosystem CSSNV operates within.
• Nevada Division of Public and Behavioral Health: State agency that administers 988 in Nevada and contracts with CSSNV. Comparable as the public-sector counterpart that funds and oversees CSSNV's core crisis operations.

Regional players

• Volunteers of America (Crisis Services): Large nonprofit operating behavioral health and crisis services across multiple states including some Western U.S. Similar as a nonprofit operating crisis/hotline services at greater scale across multiple geographies.
• Samaritans (US/UK): Long-established crisis helpline originating in the UK with US presence. Comparable as a decades-old free crisis hotline with similar mission-driven, volunteer-staffed operating model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/crisis-call-center

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crisis Call Center