Crystal Holidays - Vietnam

What Crystal Holidays - Vietnam does

Crystal Holidays Holdings (Công ty cổ phần Crystal Holidays Holdings) is a Vietnam-based, privately held tourism and resort-development operator that functions as the dedicated tourism subsidiary of CRH Group (part of Everland Group, ticker EVG). Founded around 2017–2018 in Hanoi, the company operates an integrated "All-In-One Smart Tourism Ecosystem" spanning six core verticals: inbound and outbound tour operations (300+ packaged tours under brands Active Travel Asia, Mekong Tour, and Indochina Tour), 5-star cruise services in Hạ Long, Lan Hạ, and Bái Tử Long bays (Crystal Holidays Cruise and Blue Diamond Cruise), hotel management services for 3-star to 5-star properties, ABP Visa ticket-and-visa services, M.I.C.E corporate event services, and F&B plus entertainment operations at its own resorts.

Underpinning the platform is a digital layer consisting of a proprietary booking mobile application (Crystal Holidays Hotel), smart tourism cards branded ActivePass that provide access and benefits across the partner network (1,000+ domestic and 100,000+ international hotels/resorts), and blockchain-based digitization of tourism products. The company monetizes through a mix of transactional tour/cruise sales, recurring hotel management contracts, one-time resort real estate sales, and M.I.C.E professional services, targeting both domestic Vietnamese travelers and inbound tourists from East Asia, Europe, Australia, and the US, with a growing focus on luxury/quiet-luxury and corporate segments.

Beyond operating businesses, Crystal Holidays is simultaneously executing a sizable resort real estate development pipeline — most prominently Crystal Holidays Harbour Vân Đồn (a 2,200+ apartment 5-star complex with Phase 1 inaugurated December 2025), Crystal Holidays Heritage Lý Sơn (a 600+ billion VND Cham-style heritage resort, groundbreaking June 2026), Crystal Holidays Marina Phú Yên, Crystal Holidays Marina Vân Đồn and Nha Trang, and the La Fleur Glamping brand — supported by international partnerships with Wyndham, Centara, Best Western, JW Marriott, HT Group (Taiwan/China), BT Tour, and memberships in ATTA and PATA.

Name

Crystal Holidays - Vietnam

Legal name

Công ty cổ phần Crystal Holidays Holdings

Website

https://crystalholidays.vn

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Crystal Holidays Holdings is a Vietnamese tourism and resort-development operator under CRH Group, running an integrated All-In-One ecosystem of tour operations, 5-star cruises, hotel management, M.I.C.E, visa services, and large-scale resort real estate projects across Vietnam targeting domestic and international travelers.

Ownership category

akta.pro rank

Product category

Tourism and Hospitality Services

NAICS

Tour Operators (56152), Hotels (except Casino Hotels) and Motels (72111), Scenic and Sightseeing Transportation, Water (48721)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Services-Miscellaneous Amusement & Recreation (7990)

akta.pro primary industry

Island, Beach & Resort Travel Agencies (THAKAFAL)

akta.pro secondary industries

Beachfront & Island Luxury Resorts (THAGACAA), Luxury Boutique & Lifestyle Resorts (THAGACAO), Specialty-Themed Private Cruises (Wellness, Diving, Culinary, etc.) (THAEAEAG), Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD)

Keywords

• Tourism services
• Travel agency
• Cruise services
• Hotel management
• Resort development

Headquarters

HQ city

Hà Nội

HQ country

Vietnam

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure

Revenue model

1. Travel/Tour Operations: Crystal Holidays generates revenue through operating over 300 inbound and outbound tours across Vietnam and international destinations, serving both domestic and international tourists. This includes adventure travel (Active Travel Asia), Mekong tours, and Indochina tours.
2. Cruise Services: Revenue from Crystal Holidays Cruise operations including the 'The Beauty of Vân Đồn' itinerary and overnight cruise packages on vessels like Blue Diamond. Pricing at approximately 1 million VND per person for 5-hour experiences.
3. Hotel Management Services: Crystal Holidays provides hotel management services including operations, marketing, and quality management for hotels from 3-star to 5-star standards, and manages resort properties.
4. Ticket and Visa Services (ABP Visa): Visa processing and airline ticket booking services under the ABP Visa brand for customers traveling internationally for tourism, study abroad, or long-term stays.
5. F&B Operations: Food and beverage services including restaurants, bars, cafes, and souvenir shops across resort properties managed by Crystal Holidays.
6. Resort/Tourism Investment Projects: Crystal Holidays invests in and develops resort tourism projects including Crystal Holidays Harbour Vân Đồn, Crystal Holidays Heritage Lý Sơn, Crystal Holidays Marina Phú Yên, and La Fleur Glamping resorts. Revenue from property sales and management contracts.
7. M.I.C.E Services: Meetings, Incentives, Conferences, and Exhibitions services for corporate clients, including event planning and venue management.
8. Entertainment Services: Revenue from cruise services, theme parks, casinos, and entertainment facilities at resort properties.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

Crystal Holidays Holdings operates an integrated All-In-One smart tourism ecosystem in Vietnam encompassing travel agency services (300+ inbound/outbound tours), 5-star cruise operations (Crystal Holidays Cruise, Blue Diamond Cruise), hotel management services for 3- to 5-star properties, visa and airline ticketing services under the ABP Visa brand, M.I.C.E (Meetings, Incentives, Conferences, Exhibitions) services for corporate clients, and entertainment investments including theme parks and casinos.

Product overview

Crystal Holidays Holdings operates as a comprehensive tourism ecosystem with the 'All-In-One' smart tourism platform. The portfolio includes: (1) Core travel services - ActivePass digital travel card, ABP Visa services, and over 300 tour packages under brands Active Travel Asia (adventure), Mekong Tour (Mekong exploration), and Indochina Tour (cultural); (2) Cruise operations - Crystal Holidays Cruise with 'The Beauty of Vân Đồn' itinerary and Blue Diamond Cruise; (3) Resort complexes - Crystal Holidays Harbour Vân Đồn (2,200+ apartments), Crystal Holidays Heritage Lý Sơn, Crystal Holidays Marina Phú Yên, and La Fleur Glamping brand (Bảo Lộc, Đà Lạt, Sa Pa, Mộc Châu, Tam Đảo, Vân Đồn); (4) Marina infrastructure - Crystal Holidays Marina Vân Đồn and Nha Trang; (5) Hotel management services. The company also operates Mekong Rustic community tourism. This integrated model connects accommodation, tours, cruises, entertainment, and F&B services through digital platforms.

Differentiator

Problem solved

Functional benefit

Brands

• La Fleur Glamping: Luxury glamping resort brand targeting young travelers with camping experiences at highlands, valleys and beaches in Dalat, Ba Loc, Sa Pa, Moc Chau, Tam Dao, and Van Don
• Crystal Holidays Harbour
• Crystal Holidays Heritage
• Crystal Holidays Marina

Products and services

• Travel Agency Services (Dịch vụ lữ hành) Travel agency offering over 300 inbound and outbound tour packages across Vietnam and international destinations, connecting multiple tourism regions and cultural destinations for both domestic and international tourists.
• Visa and Ticket Services (ABP Visa) Visa processing and airline ticket booking services under the ABP Visa brand for customers needing international travel, study abroad, or long-term stays abroad.
• Crystal Holidays Cruise 5-star cruise service operating in Bái Tử Long Bay and surrounding areas, offering multiple itinerary options including 'The Beauty of Vân Đồn' experience.
• Blue Diamond Cruise Premium cruise brand offering overnight package tours exploring Hạ Long Bay, Lan Hạ Bay, and Bái Tử Long Bay.
• Hotel Management Services (Dịch vụ quản lý khách sạn) Hotel management services covering operations, marketing, communications, and quality process management for 3-star to 5-star hotels and resorts.
• M.I.C.E Services (Meetings, Incentives, Conferences, Events) Meetings, Incentives, Conferences, and Events tourism services with creative tour programs designed for corporate clients and group bookings.
• Entertainment Services (Dịch vụ vui chơi giải trí) Entertainment services including premium cruise development, theme parks (công viên chuyên đề), and casino investments.
• ActivePass Smart Travel Card Smart travel card system allowing users to book accommodation, tours, and travel services with access to over 1,000 hotels/resorts in Vietnam and 100,000 internationally.
• Crystal Holidays Harbour Vân Đồn (Phase 1) Integrated tourism, resort, and entertainment complex in Vân Đồn, Quảng Ninh. Phase 1 includes Towers A and B with over 2,200 5-star resort apartments, international conference center, and All-in-One ecosystem.
• Crystal Holidays Heritage Lý Sơn Heritage cultural tourism complex on Lý Sơn island (Quảng Ngãi). 5-star resort with heritage museum featuring Sa Huỳnh culture artifacts, Cham-style architecture, and volcanic geological heritage.
• Crystal Holidays Marina Vân Đồn International marina in Ao Tiên tourist urban area serving yachts, overnight island boats, day boats, and premium cruises for Bái Tử Long Bay exploration.
• Crystal Holidays Marina Phú Yên 5-star international resort complex in Phú Yên province spanning 29.38ha. Features 25-story hotel, Mediterranean-style villas, beach bungalows, infinity pool, restaurants, and beach club.
• La Fleur Glamping Glamping resort brand with locations in Bảo Lộc (Lâm Đồng), Đà Lạt, Sa Pa, Mộc Châu, Tam Đảo, and Vân Đồn. Features vintage-style tent camps, wooden bungalows, and All-in-One amenities.
• Active Travel Asia Adventure travel brand specializing in multi-destination adventure tours across Asian countries including Vietnam, Cambodia, Laos, Thailand, Myanmar, Bhutan, and Nepal.
• Mekong Tour Tour brand exploring the Mekong River region with eco-tourism and cultural experiences.
• Indochina Tour Cultural tour brand covering Vietnam, Laos, Cambodia, and other Indochinese peninsula countries.
• Mekong Rustic Community-based tourism brand with locations in Cần Thơ and Tiền Giang, focused on sustainable tourism and local community experiences.

Quantifiable outcome

• Over 300 tours operating across Vietnam and internationally
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered major and minor.

• HT Group (Taiwan)majorGTM or Marketing Partner · 19 June 2026HT Group, an experienced travel operator with expertise in Chinese and Taiwanese markets having brought millions of international tourists to destinations like Phú Quốc, Nha Trang, and Đà Nẵng, partnered with Crystal Holidays to develop charter flight routes and tourism products for East Asian visitors to Vân Đồn. The partnership aims to launch charter flights from Taiwan and China to Vân Đồn starting Q4/2026.
• BT Tour (ATRIP)majorStrategic or Co-development Partner · 9 December 2024Strategic partnership for international tourist market exploitation, signed December 9, 2024. BT Tour (ATRIP) is a travel agency company collaborating with Crystal Holidays to develop and promote international tourism products and attract foreign visitors to Vietnam.
• RiverLand (Công ty Cổ phần Đầu tư RiverLand)majorStrategic or Co-development Partner · 22 June 2024Partnership for management and operation of Bảo Lộc Lakeview resort complex. Crystal Holidays will manage, operate, and distribute the resort while sharing amenities and services with La Fleur Glamping for Bảo Lộc Lakeview investors. Also involves partners: Kim Sơn Group, Gen Homes, Việt Tín Holdings, Master Land, Hồng Hà TST.
• Wyndham Hotels & ResortsmajorGTM or Marketing PartnerInternational hotel brand partnership for cross-promotion and guest referrals at Wyndham properties serving Crystal Holidays customers.
• Centara Hotels & ResortsmajorGTM or Marketing PartnerPartnership with Centara for hotel operations at Vân Đồn (Centara Hotel & Residences Vân Đồn), with Mr. Maurizio Susan appointed as General Manager in preparation for opening.
• Best Western HotelsminorGTM or Marketing PartnerInternational hotel brand partnership for cross-promotion and distribution of Crystal Holidays resort products.
• JW MarriottminorGTM or Marketing PartnerInternational hotel brand partnership for guest referrals and service coordination.
• Adventure Travel Trade Association (ATTA)majorOthersCrystal Holidays became a member of ATTA to develop adventure tourism products and attract international tourists from the US, Australia, and Europe. ATTA has about 30,000 members worldwide including travel managers, tourism boards, businesses, travel agencies, and guides.
• Pacific Asia Travel Association (PATA)majorOthersCrystal Holidays joined PATA as a member to network with the Asia-Pacific tourism industry, attend training workshops on sustainable tourism, and promote Vietnam tourism internationally.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Hanoitourist: Vietnamese state-affiliated tour operator and hotel group operating tours and accommodations primarily in northern Vietnam. Direct peer with overlapping tour and lodging activities.
• FLC Group: Vietnamese real estate and tourism conglomerate operating FLC Hotels & Resorts, golf courses, and integrated resort complexes. Direct peer in the integrated Vietnamese resort and tour market.
• Sun Group: Vietnamese conglomerate operating integrated tourism, resort, theme park, and entertainment complexes (Sun World, Sun Grand). Most direct comparable given similar integrated model spanning tours, resorts, and entertainment within Vietnam.
• Saigontourist: Vietnamese state-owned travel company combining tour operations with a network of hotels and resorts across Vietnam. Direct comparable in tour operator plus hotel management model.
• Vinpearl (Vingroup): Vietnam's largest resort and entertainment chain under Vingroup, operating beachfront resorts, amusement parks, and integrated tourism complexes nationwide. Direct competitor for premium domestic and inbound tourist wallet share.
• BIM Group: Vietnamese conglomerate with tourism and resort operations including hotel chains and resort developments, particularly in northern Vietnam. Direct peer given overlap in integrated hospitality and resort investment.

Broad incumbents

• TUI Group: Europe's largest integrated tourism group spanning tour operators, cruise lines, hotels, and destination services. Broad incumbent illustrating how a vertically integrated tourism platform scales — relevant benchmark for Crystal Holidays' All-In-One thesis.
• Agoda: Major Southeast Asia-dominant online travel agency owned by Booking Holdings. Broad incumbent shaping online discovery and price-setting for hotels and tours in Vietnam, against which Crystal Holidays' direct booking app must compete.
• Centara Hotels & Resorts: Thailand-based international hotel chain operating resort and hotel brands across Asia. Partner operating Centara Hotel & Residences Vân Đồn with Crystal Holidays; broader incumbent offering overlapping luxury resort capability in Vietnam.
• Wyndham Hotels & Resorts: Global hotel franchisor with 9,000+ hotels; current partner of Crystal Holidays. Broader incumbent whose presence in Vietnam shapes competitive pricing and distribution dynamics for Crystal Holidays' managed properties.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/crystal-holidays-vietnam

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crystal Holidays - Vietnam