Chittagong Water Supply and Sewerage Authority (WASA)

What Chittagong Water Supply and Sewerage Authority (WASA) does

Chittagong Water Supply and Sewerage Authority (CWASA) is a government-owned autonomous statutory utility authority established in 1976 and operating under the Local Government Division of Bangladesh's Ministry of LGRD and Cooperatives. The authority delivers municipal water supply and sewerage services to the Chattogram (Chittagong) metropolitan area through three water treatment plants — Karnaphuli Water Treatment Plant-2, Mohara Water Treatment Plant, and Madunaghat Water Treatment Plant — and a four-zone distribution network organized as MOD-1, MOD-2, MOD-3, and MOD-4. CWASA is led by a Managing Director and operates under ministerial oversight, with an internal governance structure that includes a Board, an e-Governance and Innovation Team, and a Government Performance Management System (GPMS) team.

The authority has progressively built out an in-house digital infrastructure portfolio that now spans citizen-facing services and internal operations. Citizen-facing systems include an online water bill payment portal (ebill.cwasabd.org), a Customer Complaint Tracking System (ccts.ctg-wasa.info), a mobile Meter Reading Application (MRA) for field billing, One Stop Service Kiosk machines, an online new connection application system, a call center, and online demand-note and deep tube well e-billing. Internal systems include a Computerized Maintenance Management System, Online Inventory Management System, Water Production Posting System, Meter Replacement System, E-letter Archive System, and a Mobile Application for Motor Switching Automation. Online bill payments are processed via a partnership with Mutual Trust Bank.

Revenue is generated primarily through tiered monthly water supply tariffs, one-time new connection fees, annual deep tube well license fees, and meter replacement fees, with payments accepted at customer service centers across MOD zones and online through the bank payment gateway. CWASA is currently executing multi-year infrastructure programs including the Chattogram Water Supply Improvement Project (CWSIP) and the Chattogram Metropolitan Sanitation Project, indicating continued capital-investment-led expansion of treatment and distribution capacity under government oversight.

Name

Chittagong Water Supply and Sewerage Authority (WASA)

Legal name

Chittagong Water Supply and Sewerage Authority

Website

https://ctg-wasa.org.bd

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Chittagong Water Supply and Sewerage Authority (CWASA) is a Bangladesh government statutory utility providing municipal water supply and sewerage services to the Chattogram metropolitan area via three treatment plants, four MOD distribution zones, and an expanding suite of in-house digital billing and complaint systems.

Ownership category

akta.pro rank

Product category

Municipal Water and Sewerage Utility Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (221320)

SIC

Water Supply (4941)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industry

SCADA, Instrumentation & Controls Integration for Water/Wastewater Projects (IMAFAGAK)

Keywords

• Municipal water supply
• Sewerage services
• Water treatment utilities
• Wastewater management
• Utility bill payment

Headquarters

HQ city

Chittagong (Chattogram)

HQ country

Bangladesh

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Others

Pricing tiers

Distribution channels3 records

Marketing channels3 records

Core offering

Chittagong WASA is a government autonomous authority that produces and distributes potable water to the Chattogram metropolitan area through three treatment plants and a four-zone (MOD-1 to MOD-4) distribution network, while simultaneously providing wastewater collection and sewerage management services. The authority also issues new water connections, installs and maintains customer meters, collects tariffs, processes payments, and handles customer grievances via digital channels (online billing, complaint tracking, and call center).

Product overview

Chittagong WASA operates as a government water authority providing integrated water supply and sewerage services to the Chittogram metropolitan area. The organization manages water production through treatment plants (Mohara and Karnaphuli), distribution through multiple zones (MOD-1 through MOD-4), and sewerage systems. The product portfolio centers on core water utility services supported by an expanding suite of digital services including online bill payment, meter reading mobile application, customer complaint tracking, maintenance management, and inventory systems. The digital infrastructure enables both customer-facing services (bill payment, complaint registration) and internal operations (production tracking, maintenance management, inventory control).

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply Services Municipal water supply distribution to residential, commercial, and industrial consumers across the Chattogram metropolitan area through production plants, distribution networks, and pumping stations.
• Sewerage Services Wastewater collection and treatment services including sewage treatment plants and drainage management for the metropolitan area.
• New Water Connection Services Processing and installation of new water supply connections for residential, commercial, and industrial properties, with associated new connection fees.
• Meter Services Water meter installation, reading, replacement, and maintenance services, including online replacement management and mobile meter reading applications.
• Emergency Water Supply Emergency water supply services provided during supply disruptions or crises that affect normal water distribution.
• Deep Tubewell Licensing Annual licensing of deep tubewell operations, with associated license fees billed through the Deep Tubewell E-Billing System.
• One Stop Service (Kiosk) Kiosk-based self-service offering bill printing, bill payment, and customer service center activities for residents.
• Call Center Service Customer service call center handling inquiries, complaints, and information requests from Chattogram WASA customers.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature7 records

Partnerships

One partnership is on record.

• Mutual Trust BankminorChannel Partner/ Reseller/ DistributorMutual Trust Bank provides online payment gateway services for Chittogong WASA customers to pay water bills using Visa/MasterCard through services.mutualtrustbank.com/cwasabillpayment

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• Manila Water Company: Manila Water operates the east concession of Metro Manila's water and used water services, providing a comparable emerging-market municipal water utility with similar regulatory and concession dynamics, though structured as a privatized concession rather than a pure state authority.
• Maynilad Water Services: Maynilad Water Services operates the west concession of Metro Manila's water and wastewater network, a comparable emerging-market concessionaire delivering integrated water supply and sewerage services to a dense metropolitan customer base.

Regional players

• National Water Supply and Drainage Board (NWSDB): NWSDB is Sri Lanka's national water supply and drainage authority, providing comparable municipal water treatment, distribution, and sewerage services under a state-mandated franchise on a similar regulatory model to CWASA.
• Delhi Jal Board (DJB): Delhi Jal Board is a statutory municipal water and wastewater utility serving the National Capital Territory of Delhi, operating treatment plants, distribution networks, and billing systems on a comparable statutory model to CWASA but at substantially larger scale in India.

Others

• Veolia Water Technologies & Solutions: Veolia is a global provider of water and wastewater treatment technologies, plant design, and digital water solutions, comparable as a technology vendor and potential partner/contractor for CWASA's treatment plant operations and digital transformation initiatives.
• SUEZ Water Technologies & Solutions: SUEZ provides water and wastewater treatment plants, digital water management software, and SCADA/instrumentation solutions, comparable as a potential equipment vendor and integration partner for CWASA's treatment and SCADA infrastructure projects.

Broad incumbents

• Public Utilities Board (PUB), Singapore: PUB Singapore is the national water agency managing integrated water supply, used water, and stormwater services with advanced digital and reclamation capabilities, representing a far more advanced incumbent version of the integrated municipal water utility that CWASA operates.

Direct peers

• Dhaka WASA (DWASA): Dhaka Water Supply and Sewerage Authority is Bangladesh's largest municipal water and sewerage utility, operating under the same statutory model as CWASA and serving the Dhaka metropolitan area with analogous treatment, distribution, and sewerage functions.
• Rajshahi WASA: Rajshahi Water Supply and Sewerage Authority is another statutory water utility in Bangladesh delivering integrated water supply and sewerage services with similar tariff structures, zone-based distribution, and digital billing systems to a second-tier city.
• Khulna WASA: Khulna Water Supply and Sewerage Authority is a Bangladeshi municipal water and sewerage utility operating under the same national policy framework as CWASA, providing directly comparable water production, distribution, and customer service delivery models at a smaller metropolitan scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/chittagong-water-supply-and-sewerage-authority-wasa

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chittagong Water Supply and Sewerage Authority (WASA)