Customer in Focus GmbH & Co. KG
HIOPOS (Customer in Focus GmbH & Co. KG) provides a cloud-based POS, ERP, CRM, and AI-powered management platform for hospitality, retail, food retail, and beauty businesses, distributed through 40+ strategic partners across five continents.
- Company typePrivate
- Founded-
- HeadquartersMadrid, Spain
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Customer in Focus GmbH & Co. KG does
Customer in Focus GmbH & Co. KG, doing business as HIOPOS, is a privately held software vendor that builds a cloud-based point-of-sale and business management platform for small and mid-sized operators in hospitality, retail, food retail (bakeries, greengrocers, butchers), and beauty/wellness. The core product is a multi-tenant cloud platform delivered on Android and web clients, packaged with industry-specialized templates, offline-operating infrastructure, automatic backups, and multi-branch/multi-country management. The platform extends beyond POS into ERP (HIOFFICE), CRM, analytics, mobile POS (HIOPOS MOBILE), self-service kiosks, RFID-based self-checkout, scales, turnstiles/barriers, and a robotic assistant (HIOBOT).
On top of this stack, HIOPOS has layered application-level AI features: AI-powered document digitization for processing orders, delivery notes, and invoices; an AI Voicebot for automated call handling; and intelligent 360° table reservation management integrated into the POS. A new Kitchen Display System and production-area digitization with automatic batch traceability were introduced at the HIP HORECA 2026 trade show in February 2026. The technology strategy is therefore broad rather than deep — covering the full retail and hospitality stack but with AI positioned as a feature layer rather than a core proprietary capability.
Commercially, HIOPOS earns revenue through two streams: hardware sales (proprietary TPV terminals, scales, kiosks, RFID readers, HIOBOT) and recurring cloud software subscriptions (POS, ERP, CRM, analytics, AI modules). Pricing is not publicly disclosed and is handled via direct contact forms. The go-to-market is overwhelmingly partner-led: 40+ strategic partners across 40+ countries on five continents localize and resell the platform, supplemented by direct enterprise sales through the website. The company operates regional hubs in Madrid, Sydney, Singapore, Mauritius, Dubai, Kuwait City, Cairo, Lagos, Lisbon, and Rabat, and serves a customer base described as "thousands of businesses" ranging from single-location independents to global chains.
Customer in Focus GmbH & Co. KG firmographics
Firmographics- Name
- Customer in Focus GmbH & Co. KG
- Legal name
- Customer in Focus GmbH & Co. KG
- Website
- https://customerinfocus.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- HIOPOS (Customer in Focus GmbH & Co. KG) provides a cloud-based POS, ERP, CRM, and AI-powered management platform for hospitality, retail, food retail, and beauty businesses, distributed through 40+ strategic partners across five continents.
- Ownership category
- akta.pro rank
Customer in Focus GmbH & Co. KG industry classification
Industry- Product category
- Cloud POS Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Retail ERP (Merchandising, POS Back Office) (HDAEAEAD)
- akta.pro secondary industries
- POS Terminals & All-in-One Retail Computers (HDACAKAA), POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC)
Keywords
Where Customer in Focus GmbH & Co. KG is headquartered
LocationHeadquarters
- HQ city
- Madrid
- HQ country
- Spain
- HQ region
- Europe
Offices10 records
Markets served
Customer in Focus GmbH & Co. KG business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Supply Chain, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Hardware Sales: Sale of POS terminals (TPV), scales, kiosks, turnstiles/barriers, RFID readers, and accessories including HIOPOS 156, HIOPOS SUN 2, HIOPOS M278, HIOPOS SUN 9, TS10, TS20, and self-checkout solutions.
- Cloud Software Platform: Cloud-based software services including POS, ERP, CRM, analytics, and AI-powered features delivered as subscription or service model.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
Customer in Focus GmbH & Co. KG product offering
Product offeringCore offering
Customer in Focus GmbH & Co. KG, operating as HIOPOS, sells a cloud-based POS and business management platform that combines proprietary Android and web software with branded hardware terminals to serve retail, hospitality, food retail, and beauty businesses. The offering bundles POS, ERP, CRM, analytics, AI-powered automation (document digitization, Voicebot, smart reservations), mobile POS, and self-service kiosks, distributed globally through a 40+ partner network.
Product overview
HIOPOS is a cloud-based POS platform with Android and web products specialized by industry (retail, hospitality, food stores, beauty). The portfolio is built around the HIOPOS Cloud Platform as the core system, supported by a range of hardware terminals (HIOPOS 156, SUN 2, M278, SUN 9 TPVs and TS10/TS20 scales), self-service kiosks (card/cash payment kiosks, self-checkout, RFID-based solutions), the HIOBOT robot assistant, and HIOPOS MOBILE for mobile operations. Software add-ons include HIOFFICE (ERP/backoffice management) and Analytics (business intelligence). AI capabilities include document digitization, a Voicebot for call automation, and intelligent table reservation management.
Differentiator
Problem solved
Functional benefit
Products and services
- HIOPOS Cloud Platform Cloud-based Android and web POS platform specialized by industry (retail, hospitality, food retail, beauty) offering terminal-to-backoffice management, self-service devices, mobile solutions, ERP, CRM, and AI capabilities for businesses from small operations to global chains.
- HIOPOS 156 TPV Point-of-sale terminal (TPV) for retail and hospitality environments.
- HIOPOS SUN 2 TPV Point-of-sale terminal (TPV) for retail and hospitality environments.
- HIOPOS M278 TPV Point-of-sale terminal (TPV) for retail and hospitality environments.
- HIOPOS SUN 9 TPV Point-of-sale terminal (TPV) for retail and hospitality environments.
- TS10 Retail Scale Retail scale for weighing and pricing goods in food stores and retail environments.
- TS20 Retail Scale Retail scale for weighing and pricing goods in food stores and retail environments.
- Self-Checkout Kiosk Self-service checkout kiosk enabling customers to complete transactions independently.
- RFID Reader RFID-based inventory tracking and self-checkout reader for retail and logistics operations.
- HIOBOT Robot Assistant Robotic assistant integrated with the HIOPOS platform for automation in retail and hospitality environments.
- HIOPOS MOBILE Mobile point-of-sale solution enabling staff to process transactions and manage sales outside fixed terminal locations.
- HIOFFICE ERP Cloud-based ERP system for backoffice management including inventory, accounting, and business operations.
- HIOPOS Analytics Business intelligence and analytics dashboard providing insights into sales, operations, and performance metrics.
Companies that use Customer in Focus GmbH & Co. KG
Customer profileSegments4 records
Ideal customer profiles5 records
Customer in Focus GmbH & Co. KG technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature10 records
Customer in Focus GmbH & Co. KG partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- HIOPOS Partner NetworkcoreHIOPOS operates with 40+ strategic partners worldwide across 5 continents. Partners include HIOPOS Spain, Australia, Singapore, Mauritius, UAE, Kuwait, Egypt, Nigeria, Portugal, Morocco, Andorra, France, Belgium, Switzerland, Netherlands, Germany, Ireland, UK, Hungary, Greece, Cyprus, USA, Mexico, Colombia, Peru, Argentina, Chile, and many more. Partners offer localized products and services adapted to each country's requirements.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Customer in Focus GmbH & Co. KG competitors and assessment
Company assessmentDirect peers
- Toast: Cloud-based POS platform specialized for the restaurant/hospitality vertical with integrated payments, online ordering, and back-office software. Direct overlap with HIOPOS in hospitality POS, KDS, and table reservation management.
- TouchBistro: iPad-based POS system purpose-built for restaurants. Overlaps with HIOPOS' hospitality segment on tableside ordering, KDS, and reservation workflows.
- Lightspeed Commerce: Cloud-based POS and commerce platform serving retail and hospitality SMBs globally. Overlaps with HIOPOS on multi-vertical cloud POS, multi-location management, and integrated payments/ERP.
- Shopify POS: Retail POS extension of the Shopify commerce platform with hardware terminals and software subscriptions. Directly comparable to HIOPOS' retail vertical offering and omnichannel management.
- Revel Systems: Cloud-native iPad POS platform serving restaurants and retail with integrated inventory and CRM. Comparable feature set and vertical breadth to HIOPOS.
- Square (Block): SMB-focused POS hardware and software ecosystem with broad vertical applicability. Comparable to HIOPOS in offering integrated POS terminals, software subscriptions, and add-on business tools.
Broad incumbents
- Clover (Fiserv): POS hardware and SaaS platform distributed primarily through banks and partners. Overlaps with HIOPOS on terminal hardware, partner-led distribution, and SMB vertical SaaS.
- Oracle Micros: Enterprise hospitality technology suite covering POS, PMS, and back-office for hotels and restaurants. Comparable to HIOPOS' hospitality functionality but at enterprise scale.
- Ingenico (Worldline): Global manufacturer of payment terminals and POS hardware. Comparable to HIOPOS' hardware line (TPV terminals, kiosks, RFID readers) and payments-adjacent software stack.
Emerging players
- Tactile: Mobile-first POS application for tablets and smartphones targeting restaurants and retail SMBs. Overlaps with HIOPOS MOBILE and cloud-based POS positioning, particularly for smaller deployments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Customer in Focus GmbH & Co. KG social profiles
Digital presenceCustomer in Focus GmbH & Co. KG financial estimates
Financial estimateRevenue estimate
Valuation estimate
Customer in Focus GmbH & Co. KG leadership team
Management profileNumber of profiles
Customer in Focus GmbH & Co. KG funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Customer in Focus GmbH & Co. KG M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Customer in Focus GmbH & Co. KG
What does Customer in Focus GmbH & Co. KG do?
Customer in Focus GmbH & Co. KG, operating as HIOPOS, sells a cloud-based POS and business management platform that combines proprietary Android and web software with branded hardware terminals to serve retail, hospitality, food retail, and beauty businesses. The offering bundles POS, ERP, CRM, analytics, AI-powered automation (document digitization, Voicebot, smart reservations), mobile POS, and self-service kiosks, distributed globally through a 40+ partner network.
Is Customer in Focus GmbH & Co. KG a public or private company?
Customer in Focus GmbH & Co. KG is a private company. It is classified as unknown and is currently operating.
When was Customer in Focus GmbH & Co. KG founded?
Customer in Focus GmbH & Co. KG was founded in -1. It employs 1 to 10 people.
Where is Customer in Focus GmbH & Co. KG based?
Customer in Focus GmbH & Co. KG is headquartered in Madrid, Spain, in the Europe region.
How does Customer in Focus GmbH & Co. KG make money?
Two revenue lines are on record. Hardware Sales are the primary driver. The others are cloud Software Platform.
Who are Customer in Focus GmbH & Co. KG's main competitors?
Direct peers on record are Toast, TouchBistro, Lightspeed Commerce, Shopify POS, Revel Systems and Square (Block). Broad incumbents are Clover (Fiserv), Oracle Micros and Ingenico (Worldline). Tactile is listed as an emerging player.
Does Customer in Focus GmbH & Co. KG have an API?
No public API is recorded for Customer in Focus GmbH & Co. KG.
What industry is Customer in Focus GmbH & Co. KG in?
Customer in Focus GmbH & Co. KG's product category is Cloud POS Software. Its primary akta.pro industry code is HDAEAEAD, Retail ERP (Merchandising, POS Back Office), with a secondary code of HDACAKAA, POS Terminals & All-in-One Retail Computers. Its NAICS code is 5132 and its SIC code is 7372.