Cyclecure
Cyclecure (legally STEP Belgium) is a Brussels-based service company that repairs, refurbishes, and resells e-bikes and e-scooters for Belgian consumers and European micromobility fleet operators.
- Company typePrivate
- Founded2022
- HeadquartersBrussels, Belgium
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What Cyclecure does
Cyclecure (legally STEP Belgium, formerly STEPfix until a 2023 rebrand) is a Brussels-headquartered service company that repairs, refurbishes, and resells e-bikes and electric scooters. Operating from workshops in Brussels and Antwerp, it serves two distinct customer groups: individual consumers across Belgium via a Collect & Repair mobile pickup service, on-site e-bike repairs in the Brussels area through partner retailers, and walk-in workshop drop-offs; and B2B customers — micromobility sharing operators, fleet operators, retailers, insurers, and leasing providers — through fleet refurbishment sales, ongoing maintenance contracts, and after-sales support.
The company's core technology is hands-on mechanical and battery repair expertise across virtually all major e-scooter and e-bike brands and models, including discontinued devices. Battery refurbishment is a distinctive capability, priced 30-50% below new replacement and supported by circular-economy partnerships with Gouach, Bebat, Mirec, Recytyre, and Bicloo. Digital infrastructure is light: a Typeform booking system, a website available in English, French, and Dutch, and a separate webshop (shop.cyclecure.co) selling refurbished devices.
Revenue is generated through per-incident repair fees starting at EUR 29, refurbished battery services, refurbished fleet unit sales with flexible MOQs (10-100 units depending on model), and recurring B2B maintenance contracts. Pricing is fixed and transparent per repair type. The business is founder-led by CEO Evrim Taskiran with a small team, was bootstrapped via an LITA.co equity crowdfunding campaign in March 2022, and is headquartered in Belgium with a stated but not yet operational expansion plan into France, the Netherlands, and Germany.
Cyclecure firmographics
Firmographics- Name
- Cyclecure
- Legal name
- STEP Belgium
- Website
- https://cyclecure.co
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Cyclecure (legally STEP Belgium) is a Brussels-based service company that repairs, refurbishes, and resells e-bikes and e-scooters for Belgian consumers and European micromobility fleet operators.
- Ownership category
- akta.pro rank
Cyclecure industry classification
Industry- Product category
- Micromobility Repair & Refurbishment Services
- NAICS
- Personal and Household Goods Repair and Maintenance (8114)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Bike Service, Repair & Maintenance Shops (CRAMAHAH)
- akta.pro secondary industries
- Battery Repair, Refurbishment & Remanufacturing Services (Module/Pack Repair, Rework) (EUAFACAI), Repair, Refurbishment & Remanufacturing Services (EUAIANAB), E-Bike Retail (CRAMAHAE), Battery Recycling, Second-Life & Remanufacturing (IMAGAHAL)
Keywords
Where Cyclecure is headquartered
LocationHeadquarters
- HQ city
- Brussels
- HQ country
- Belgium
- HQ region
- Europe
Offices2 records
Markets served
Cyclecure business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Repair Services: Per-incident repair fees for e-scooters and e-bikes. Customers book via Typeform and pay for specific repair types (tire change, battery replacement, brake repair, etc.) with fixed transparent pricing.
- Battery Refurbishment: Refurbishment services for e-bike and e-scooter batteries, offered at 30-50% discount vs new batteries. Revenue from labor and refurbished parts.
- Fleet Refurbishment Sales: Sale of refurbished fleets to businesses looking to launch or expand micromobility sharing operations. Flexible MOQs from 10-100 units depending on device model.
- B2B After-Sales Services: Ongoing fleet maintenance, repair and management services for business partners including logistics, installation, assembly and customer service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | E-Bike Repair Starting Price |
| Unit Pricing | Pay-as-you-go | E-Scooter Repair Starting Price |
| Unit Pricing | Pay-as-you-go | Battery Refurbishment |
| Unit Pricing | Multi-year contract | Fleet Refurbishment |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels5 records
Cyclecure product offering
Product offeringCore offering
Cyclecure repairs and refurbishes e-bikes and e-scooters across all major brands and models, offering workshop drop-off, mobile pickup/delivery anywhere in Belgium, and on-site repair. It also refurbishes batteries at 30-50% less than new replacements (including discontinued models), sells refurbished fleets to micromobility operators, and provides ongoing B2B fleet maintenance and after-sales services.
Product overview
Cyclecure is a micromobility repair and refurbishment platform that operates as a unified service ecosystem. The core offerings include Scooter Repair, Bike Repair, and Battery Refurbishment services, delivered through multiple channels: workshop drop-off, Collect & Repair (pickup/delivery), and On-The-Spot mobile repair. For B2B customers, the company provides Refurbished Fleet Collections (Segway, Acton, OKAI, Billy Bikes models) for micromobility sharing businesses, along with Fleet Maintenance services. For consumers, the company offers Consumer Device Refurbishment and operates a webshop selling tested refurbished e-scooters and e-bikes. The company was formerly known as STEPfix and rebranded in 2023 to Cyclecure to reflect its expanded scope beyond just e-scooters.
Differentiator
Problem solved
Functional benefit
Products and services
- Scooter Repair Professional repair services for electric scooters covering all brands and models, offered via drop-off, pickup, or on-site repair, for individual consumers and B2B customers in Belgium.
- Bike Repair Repair and maintenance services for electric bikes, available through multiple service delivery methods including workshop drop-off, home pickups across Belgium, and on-site repairs in Brussels for partner customers.
- Battery Refurbishment Refurbishment services for e-bike and e-scooter batteries at 30-50% cheaper than new batteries, with availability for discontinued models, for both consumer and B2B fleet customers.
- Refurbished Fleet Collections Refurbished e-scooters and e-bikes available for businesses launching or expanding micromobility sharing operations, including Segway Max Plus/Pro, Acton M Pro, OKAI ES400A/ES400B, OKAI ES600, OKAI EB100B, and Billy Bikes Electric Bike, with flexible MOQs.
- Fleet Maintenance Ongoing fleet maintenance services for business customers ensuring optimal device condition and customer experience, including logistics, installation, assembly, and customer service.
- Consumer Device Refurbishment Refurbishment services for idle or abandoned consumer devices, helping customers sell or restore their old e-bikes and e-scooters to unlock hidden revenue or offload idle inventory.
- Refurbished E-Scooters and E-Bikes (Webshop) Refurbished electric scooters and e-bikes available for purchase through Cyclecure's webshop, exclusively tested by expert technicians, with delivery across Belgium.
Quantifiable outcome
- Over 6000+ devices repaired to date
- +2 more outcomes
Companies that use Cyclecure
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
Cyclecure technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Cyclecure partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- GouachcoreFrench startup producing sustainable batteries. Cyclecure provides working batteries for reuse in Gouach's sustainable battery production, supporting circular economy goals.
- BebatcoreBelgian organization specializing in battery recycling. When batteries cannot be reused, Cyclecure sends them to Bebat for proper environmental recycling.
- MirecminorBelgian company specializing in recycling of electronic and metal parts. Cyclecure uses Mirec for electronic components that cannot be reused.
- RecytyreminorBelgian company that sustainably collects and recycles tires. Cyclecure partners with Recytyre for tire recycling.
- BicloominorCompany that creates accessories (bags, wallets, etc.) from recycled tires and inner tubes. Cyclecure provides upcycled tires for their production.
Scale indicators4 records
Recent moves8 records
Expansion highlights6 records
Cyclecure competitors and assessment
Company assessmentRegional players
- Vélobatterie: France-focused e-bike battery diagnostics, repair and refurbishment provider. Comparable as a regional battery-refurbishment specialist with overlapping service line and similar customer base in French-speaking markets.
- Mister Bike: Belgium-based independent bike repair chain/brand with multiple workshops. Comparable as a same-geography alternative for consumer bike and e-bike repair demand and as a local benchmark for service pricing and footprint.
Direct peers
- Upway: Marketplace for refurbished e-bikes backed by significant venture funding. Comparable as a buyer-facing refurbished e-bike channel with overlapping circular-economy value proposition and shared supplier/partner universe in European micromobility.
- Swobbee: Berlin-based e-bike/scooter battery refurbishment and swap network. Comparable for its focus on second-life battery services, B2B fleet partnerships, and circular-economy positioning in European micromobility.
- Doctibike: French specialist in e-bike and electric scooter repair with mobile/on-site and workshop service models. Directly comparable as a national-scale micromobility repair specialist with similar mobile-pickup and battery expertise positioning.
- Bikeflip: Refurbished bicycle (including e-bike) resale marketplace operating in Europe. Comparable as a circular-economy channel for used and refurbished bikes, with overlap in refurbished e-bike inventory.
- Zeus Mobility: Shared e-scooter/moped operator that is a current Cyclecure B2B customer for fleet refurbishment. Comparable as a micromobility operator and refurbishment buyer; signals the addressable B2B customer profile.
Broad incumbents
- Back Market: Major refurbished electronics marketplace expanding into mobility categories. Comparable as a broader circular-economy platform that sets customer expectations for refurbished-device quality and warranty standards.
- Decathlon: Global sporting goods retailer with extensive in-store and authorized e-bike repair services across Europe. Comparable as a broad incumbent offering consumer e-bike repair at scale that competes for the same end-customer repair demand.
- Lime: Major global shared micromobility operator running large in-house and contracted fleet refurbishment operations. Comparable as a potential B2B buyer of fleet refurbishment services and as a benchmark for in-house vs. outsourced repair models.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights6 records
Customer concentration
Cyclecure social profiles
Digital presenceCyclecure financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cyclecure leadership team
Management profileNumber of profiles
Profiles8 records
Cyclecure funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cyclecure M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cyclecure
What does Cyclecure do?
Cyclecure repairs and refurbishes e-bikes and e-scooters across all major brands and models, offering workshop drop-off, mobile pickup/delivery anywhere in Belgium, and on-site repair. It also refurbishes batteries at 30-50% less than new replacements (including discontinued models), sells refurbished fleets to micromobility operators, and provides ongoing B2B fleet maintenance and after-sales services.
Is Cyclecure a public or private company?
Cyclecure is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cyclecure founded?
Cyclecure was founded in 2022. It employs 1 to 10 people.
Where is Cyclecure based?
Cyclecure is headquartered in Brussels, Belgium, in the Europe region.
How does Cyclecure make money?
Four revenue lines are on record. Repair Services are the primary driver. The others are battery Refurbishment, fleet Refurbishment Sales and B2B After-Sales Services.
Who are Cyclecure's main competitors?
Regional players on record are Vélobatterie and Mister Bike. Direct peers are Upway, Swobbee, Doctibike, Bikeflip and Zeus Mobility. Broad incumbents are Back Market, Decathlon and Lime.
Does Cyclecure have an API?
No public API is recorded for Cyclecure.
What industry is Cyclecure in?
Cyclecure's product category is Micromobility Repair & Refurbishment Services. Its primary akta.pro industry code is CRAMAHAH, Bike Service, Repair & Maintenance Shops, with a secondary code of EUAFACAI, Battery Repair, Refurbishment & Remanufacturing Services (Module/Pack Repair, Rework). Its NAICS code is 8114 and its SIC code is 7600.