What BIOCLOO does

BIOCLOO (百可录) is a multi-scenario third-generation human-machine collaboration platform provider serving large enterprises in financial services, telecommunications, e-commerce, and international brand sectors. Founded in Silicon Valley in 2014 and expanded to China in 2016, the company's positioning is built on the premise that "third-generation" human-machine collaboration overcomes the structural limitations of pure human operations (high cost, low productivity, high turnover, emotional labor) and pure AI operations (limited scenario coverage, business delivery risk) by combining AI with BPM operations and human oversight. Target customers include large state-owned banks, telecom operators, large e-commerce platforms, and international brand enterprises, sold through direct enterprise field sales.

The platform is structured on two proprietary technology pillars. The ASM (AI Algorithm and Scenario Application System) is the AI intelligence layer, comprising five modules — Scenario, Learning, Machine Training, Strategy, and Training — that build and operate AI conversation and decision capabilities across text, voice, and video modalities. The HMP (Human-Machine Collaboration and Big Data Technology Middle Platform) is the technology infrastructure layer, exposing 15+ components covering customer systems, connection platforms, big data, analytics, intelligent human-machine collaboration, intelligent private domain management, process automation, intelligent decision-making, and intelligent crowdsourcing. Together these deliver three integrated solutions — Intelligent Marketing, Intelligent Customer Service, and Cross-System Business Process Integration — supported by BPM Operations built on the company's "3-5-1 methodology" (three phases, five steps, one BLAMP success model). The offering mix is 90% productized and 10% customized.

BIOCLOO generates revenue through a results-based pricing model (按结果付费) tied to measurable business outcomes (revenue uplift, cost reduction, productivity gains) rather than per-seat licensing. Distribution combines direct enterprise sales (with Business Development Directors in Shanghai, Jinan, Shenzhen, and other cities) and a channel layer of 30+ BPO partners across multiple industries. The company operates offices in San Jose, Shanghai (regional HQ), Beijing, and Shenzhen. It is privately held, founder-led, with no disclosed institutional funding, parent company, or revenue figures in the source material.

Name

BIOCLOO

Legal name

百可录 (BIOCLOO)

Website

https://biocloo.com.cn

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

51–100 employees

Short description

BIOCLOO (百可录) is a multi-scenario third-generation human-machine collaboration platform provider serving large enterprises in financial services, telecom, and e-commerce, combining proprietary AI with BPM operations under a results-based pricing model.

Ownership category

akta.pro rank

Product category

AI Customer Engagement Platform

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)

akta.pro secondary industry

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

Keywords

• Human-machine collaboration
• AI customer service
• Intelligent marketing automation
• Business process management
• Enterprise AI platform

Headquarters

HQ city

Haidian

HQ country

China

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain

Revenue model

1. Third-generation Human-Machine Collaboration Platform + BPM Operations: The company operates on a business model combining proprietary human-machine collaboration products with BPM operations services. Revenue is generated through delivering intelligent marketing, intelligent customer service, and cross-system business process integration solutions. The key differentiator is their results-based pricing model (按结果付费), where clients pay based on measurable outcomes delivered.
2. BPO Collaboration Services: The company collaborates with 30+ BPO (Business Process Outsourcing) companies, providing human-machine collaboration solutions that enable BPO partners to enhance their service delivery capabilities. This creates a network effect and channel partnership revenue stream.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

BIOCLOO provides a multi-scenario third-generation human-machine collaboration platform built on HMP (Human-Machine Collaboration and Big Data Technology Middle Platform) and ASM (AI Algorithm and Scenario Application System), enabled by BPM Operations using the proprietary 3-5-1 methodology. The platform delivers three enterprise solutions: Intelligent Marketing, Intelligent Customer Service, and Cross-System Business Process Integration, and is sold on a results-based (outcome-priced) commercial model with 90% productization and 10% customization.

Product overview

BIOCLOO is a multi-scenario third-generation human-machine collaboration platform provider. The unified platform is built on two core pillars: ASM (AI Algorithm and Scenario Application System) providing the AI intelligence layer with five modules (Scenario, Learning, Machine Training, Strategy, and Training), and HMP (Human-Machine Collaboration and Big Data Technology Middle Platform) providing the technology infrastructure layer with 15+ components. The platform delivers three integrated solutions: 智能营销 (Intelligent Marketing), 智能客服 (Intelligent Customer Service), and 跨系统业务流程一体化 (Cross-System Business Process Integration), supported by BPM Operations based on the '三五一方法论' methodology. The offering is 90% productized with 10% customization, covering full media channels (voice, text, and private domain).

Differentiator

Problem solved

Functional benefit

Products and services

• Third-Generation Human-Machine Collaboration Platform Enterprise-grade multi-scenario platform that combines AI algorithms, scenario applications, and human-machine collaboration to deliver intelligent customer service, intelligent marketing, and cross-system business process integration. Targets large enterprises in financial services, telecommunications, e-commerce, and consumer brands.
• ASM (AI Algorithm and Scenario Application System) AI algorithm and scenario application system that powers the BIOCLOO platform's intelligent scenario recognition, dialogue, and decisioning for enterprise customer service and marketing scenarios.
• HMP (Human-Machine Collaboration and Big Data Technology Middle Platform) Human-machine collaboration and big data technology middle platform that integrates AI with human agents across text, voice, and video channels, providing the unified data and orchestration layer for the BIOCLOO product system.
• Intelligent Marketing Solution Solution built on the BIOCLOO platform that uses AI to automate intelligent marketing activities, including customer outreach, lead qualification, and conversion, across text, voice, and private domain channels. For enterprise customers in financial services, telecom, e-commerce, and consumer brands.
• Intelligent Customer Service Solution Solution built on the BIOCLOO platform that automates intelligent customer service across text, voice, and video channels, augmenting or replacing human agents with AI for routine inquiries and complex workflows. For enterprise customers.
• Cross-System Business Process Integration Solution Solution that integrates business processes across multiple enterprise systems using the BIOCLOO platform, enabling automated workflows and data exchange between disparate systems. For enterprise customers running complex, multi-system operations.
• BPM Operations Service Business process outsourcing operations service that operationalizes the BIOCLOO platform using the proprietary 3-5-1 methodology, delivered with a 30+ BPO partner ecosystem to scale capacity and provide outcome-based managed services for enterprise customers.

Quantifiable outcome

• 90% productization, 10% customization approach enables rapid deployment
• +1 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature6 records

Partnerships

One partnership is on record.

• BPO Companies (30+)coreChannel Partner/ Reseller/ DistributorBIOCLOO has established partnerships with over 30 BPO (Business Process Outsourcing) companies across multiple industries. These partnerships involve using BIOCLOO's human-machine collaboration platform and BPM operations to deliver services, with BIOCLOO赋能(empowering) BPO companies to enhance their service delivery capabilities.

Scale indicators3 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Tencent Cloud (腾讯云): Major Chinese cloud and AI provider offering intelligent customer service, conversational AI, and enterprise contact center solutions used by telecom, finance, and e-commerce customers — overlap with BIOCLOO's core verticals.
• UiPath: Global leader in RPA and process automation, providing workflow automation, AI-augmented bots, and human-in-the-loop orchestration across enterprise back-office and customer service. Comparable to BIOCLOO on the BPM automation and human-machine collaboration dimensions.
• Pegasystems (Pega): Enterprise low-code BPM and customer engagement platform combining workflow automation, CRM, and AI-driven decisioning. Comparable to BIOCLOO's HMP workflow and intelligent marketing/customer service stack.
• Genesys: Cloud customer experience and contact center platform with AI-driven routing, bots, and workforce engagement. Competes with BIOCLOO for enterprise customer service modernization deals in regulated industries.
• Alibaba Cloud (阿里云): Hyperscale Chinese cloud provider whose Lingyang/Lazada and DingTalk-powered contact center AI and intelligent customer service offerings serve large banks, telecom operators, and e-commerce platforms — directly competing for BIOCLOO's enterprise buyers.
• NICE Ltd: Global contact center AI and customer experience analytics vendor offering voice, text, and real-time agent assistance — directly analogous to BIOCLOO's intelligent voice/text interaction and AI-assisted agent capability.
• iFlytek (科大讯飞): China's leading speech and AI company with intelligent customer service, voice, and enterprise AI offerings across finance, telecom, and government. A much larger incumbent whose customer service and intelligent marketing lines directly overlap BIOCLOO's product suite.

Direct peers

• Xiao-i Robot (小i机器人): Shanghai-based conversational AI platform providing intelligent customer service, intelligent marketing, and multi-modal interaction to large Chinese enterprises, including financial and telecom clients. Closely comparable to BIOCLOO in target verticals and AI-driven customer engagement offering.
• Laiye Technology (来也科技): Chinese RPA and intelligent automation vendor offering AI-augmented bots that combine human and machine work for enterprise customer service and back-office processes. Highly comparable in the human-machine collaboration narrative and BPM-style delivery model.

Emerging players

• UBTECH Robotics / Yunzi Hudong (云知声): Beijing-based AI company with voice, speech, and conversational AI products applied to smart customer service in finance, telecom, and healthcare. Comparable in multi-modal AI and domain-specialized NLP for enterprise.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BIOCLOO