DBF - Outsourced contact centre solutions for the UK & Europe

What DBF - Outsourced contact centre solutions for the UK & Europe does

DBF is described as a UK-based provider of outsourced contact centre solutions serving clients in the United Kingdom and Europe. Founded in 1999 and headquartered in Ringwood, Hampshire, the company operates with a small team of approximately 11 employees, indicating a boutique-scale or specialist service positioning rather than a high-volume BPO operation. The source data contains no product catalogue, pricing model, technology stack, customer roster, funding history, or revenue figures, so the company's specific service mix, vertical focus, commercial mechanics, and financial scale cannot be substantively verified from the available material.

The company's public web presence at dbf.co.uk currently resolves to a bare LiteSpeed Web Server directory index page displaying only a cgi-bin folder last modified on 2018-08-12, with no marketing content, service descriptions, case studies, or customer-facing materials. This is a strong indicator of either an abandoned or dormant online presence, an unconfigured hosting environment, or that substantive business content has been withdrawn. Operating status, active customer relationships, current revenue trajectory, partnerships, certifications, leadership, and any product or technology capabilities cannot be reliably confirmed from the available data, and the company's broader market position within the highly competitive UK/European contact centre outsourcing sector is therefore unassessable from this evidence set.

Name

DBF - Outsourced contact centre solutions for the UK & Europe

Website

https://dbf.co.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

DBF is a small UK-headquartered outsourced contact centre solutions provider founded in 1999, serving UK and European clients from Ringwood, Hampshire, with approximately 11 employees and no publicly verifiable operational or commercial details.

Ownership category

akta.pro rank

Product category

Contact Centre Services

NAICS

Office Administrative Services (5611)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Outsourced contact centre
• Customer service outsourcing
• Call centre services
• Business process outsourcing
• UK contact centre

GTM type

B2B

Offering type

Services

Cost components

Personnel

Core offering

DBF delivers outsourced contact centre solutions to clients in the UK and European markets. The source data does not specify the types of contact centre activities covered (e.g., inbound, outbound, customer support, telemarketing, technical support), the channels supported (voice, email, chat), or the industries served.

Product overview

No product information available from the source data. The source material consists only of a minimal server directory index showing the website root structure with a cgi-bin directory last modified in 2018, with no substantive content about DBF's products, services, or business offerings.

Differentiator

Problem solved

Functional benefit

Products and services

• Outsourced contact centre solutions Outsourced contact centre services delivered to UK and European business clients. Specific channels, activities, and industries served are not detailed in the source material.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Broad incumbents

• Foundever (formerly Sitel Group): Foundever (the rebranded Sitel/SYKES combined entity) is a leading global BPO contact centre operator with significant UK and European footprint. Operates in the same outsourced voice and CX services market as DBF, but at vastly greater scale and brand recognition.
• Concentrix: Concentrix is a global CX solutions and contact centre BPO major with extensive EMEA delivery and a broad portfolio spanning voice, digital, and analytics. Comparable to DBF as a direct outsourcer for UK and European clients across regulated and non-regulated sectors.
• Capita Customer Solutions: Capita is a major UK outsourcing and BPO group operating large contact centre operations serving government, utilities, and financial services clients across the UK and Ireland. Highly relevant as the largest UK-headquartered incumbent in the same outsourced CX market.
• Teleperformance: Teleperformance is one of the world's largest outsourced contact centre and CX management providers, offering inbound/outbound voice and digital customer support across the UK and Europe. It is the dominant scaled competitor to any UK-based contact centre specialist and defines the BPO benchmark DBF would be measured against in competitive bids.
• TTEC (formerly TeleTech): TTEC is a global CX technology and BPO company offering outsourced customer support across EMEA, serving enterprise clients with omnichannel contact centre services. Highly relevant as a broad incumbent peer in the same procurement RFP universe as DBF.

Direct peers

• Ascensos: Ascensos is a UK-based outsourced contact centre provider headquartered in Motherwell, Scotland, offering inbound customer service, sales, and retention across retail, utilities, and financial services. Closest direct UK peer to DBF in terms of geography, scale, and onshore BPO positioning.
• Answer Connect: Answer Connect is a UK and US-based outsourced contact centre providing 24/7 call answering, live chat, and virtual receptionist services for SMEs. Comparable to DBF in scale, UK presence, and SME customer segment focus.
• Ventrica: Ventrica is a UK outsourced contact centre and CX services provider based in Essex, offering customer service, sales, and social media support. Directly comparable to DBF in terms of UK onshore positioning and target mid-market client base.
• Arise (acquired by TTEC): Arise was an at-home agent BPO contact centre network serving UK and US clients before being acquired by TTEC. Relevant as a comparison for the small/lean operating model and UK-onshore delivery approach.
• Moneypenny: Moneypenny is a UK-based outsourced answering, switchboard, and live chat contact centre provider serving thousands of UK and international businesses. Comparable to DBF as a UK contact centre specialist serving SMEs and mid-market clients.

Market position

Strengths4 records

Weaknesses4 records

Key risks4 records

Key highlights4 records

Customer concentration

• LinkedInlinkedin.com/company/database-factory-uk-ltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DBF - Outsourced contact centre solutions for the UK & Europe