defacto Call Center & Dialog GmbH
- Company typePrivate
- Founded1988
- HeadquartersErlangen, Germany
- Headcount1–10
- GTM typeB2B
- OfferingServices
defacto Call Center & Dialog GmbH firmographics
Firmographics- Name
- defacto Call Center & Dialog GmbH
- Legal name
- davero dialog GmbH
- Website
- https://defacto-callcenter.de
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
defacto Call Center & Dialog GmbH industry classification
Industry- Product category
- Call Center & Customer Communication Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Other Scientific and Technical Consulting Services (54169)
- SIC
- Services-Management Consulting Services (8742), Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
Keywords
Where defacto Call Center & Dialog GmbH is headquartered
LocationHeadquarters
- HQ city
- Erlangen
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
defacto Call Center & Dialog GmbH business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Customer Care Services: B2B outsourcing services including inbound support (1st & 2nd level), outbound sales, customer retention, and written communication handling. Revenue generated through project-based contracts with configurable team sizes from 2 to 200 employees.
- Consulting Services: Advisory services including PMO, inhouse customer service support, knowledge management, target vision development, and tender management. Also includes quality management and training courses.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom project-based pricing through self-service configurator |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
defacto Call Center & Dialog GmbH product offering
Product offeringCore offering
davero Call Center & Dialog GmbH is a German customer communication services provider founded in 1988 with 650+ employees across offices in Erlangen and Amberg. The company handles 500,000+ conversation hours annually across 20+ languages, delivering inbound (1st and 2nd level) support, outbound sales and retention, written customer communication, on-site inhouse-support, quality management, and training courses. It serves clients in insurance, financial services, energy, automotive, and manufacturing with scalable project teams of 2–200 employees, combining human empathy with AI-driven tooling.
Product overview
davero is a communication services and call center company offering a unified portfolio of customer care and consulting services. The Customer Care division comprises three core service modules: Inbound (support, chat, social media), Outbound (retention, sales), and Schriftbearbeitung (written communication). The Consulting division offers Inhouse-Support, Qualitätsmanagement (quality management with Speech Analytics), and Trainings-Kurse. Supporting these are specialized offerings including AI Coaching for AI-supported learning optimization and the davero Konfigurator for self-service project configuration. The company operates a hybrid communication solution combining human empathy, trained brand communication skills, and supportive technologies including AI and smart software. Services are available in over 20 languages with project teams ranging from 2 to 200 employees.
Differentiator
Problem solved
Functional benefit
Products and services
- Inbound Customer Care (1st & 2nd Level Support)
Quantifiable outcome
- 500,000+ conversation hours handled
- +2 more outcomes
Companies that use defacto Call Center & Dialog GmbH
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles2 records
defacto Call Center & Dialog GmbH technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature4 records
defacto Call Center & Dialog GmbH partnerships and signals
Strategic signalScale indicators6 records
Recent moves5 records
Expansion highlights5 records
defacto Call Center & Dialog GmbH competitors and assessment
Company assessmentDirect peers
- Competence Call Center (CCC): Competence Call Center is a German-headquartered BPO operating inbound and outbound contact center services across multiple languages. Directly competitive with davero in the German Mittelstand and enterprise customer care market.
- Foundever (formerly Sitel Group): Foundever is a global CX outsourcing provider offering customer care, sales, and technical support across voice, chat, and digital channels. Directly competitive with davero's enterprise BPO model, including regulated-vertical experience.
- Transcom: Transcom is a global customer experience and contact center outsourcing provider with European heritage. Comparable to davero in multilingual customer care and consulting for enterprise clients.
- Majorel (now Concentrix + Majorel): Majorel was a global customer experience BPO with strong European presence, now merged into Concentrix. Directly comparable to davero in delivering multilingual customer care, digital CX, and consulting services to enterprise clients in regulated industries.
- TTEC (formerly TeleTech Holdings): TTEC is a global CX technology and services company operating customer care, sales, and digital engagement at scale. Directly comparable to davero's enterprise BPO model with overlapping AI-assisted customer experience capabilities.
Broad incumbents
- Concentrix: Concentrix is a global CX, BPO, and digital services company serving enterprise clients across financial services, insurance, energy, and automotive — directly overlapping davero's vertical mix and service portfolio.
- TELUS International: TELUS International is a global digital customer experience provider combining AI, content moderation, and traditional BPO. Comparable to davero but with broader geographic footprint and deeper technology investment.
- Teleperformance: Teleperformance is the world's largest publicly listed call center and customer experience outsourcing provider. Comparable to davero across inbound/outbound voice, digital channels, and AI-augmented CX, though it operates at vastly larger global scale.
- arvato CRM Solutions (Bertelsmann): arvato is a large German BPO arm of Bertelsmann providing customer relationship management, contact center, and consulting services to enterprise clients. Overlaps substantially with davero's customer care and consulting offerings but operates at much larger scale across multiple verticals and geographies.
Regional players
- Capita: Capita is a UK-headquartered consulting and digital services company with significant customer management operations across Europe. Comparable to davero in enterprise customer service outsourcing, though primarily serving UK and EMEA markets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
defacto Call Center & Dialog GmbH social profiles
Digital presencedefacto Call Center & Dialog GmbH financial estimates
Financial estimateRevenue estimate
Valuation estimate
defacto Call Center & Dialog GmbH leadership team
Management profileNumber of profiles
defacto Call Center & Dialog GmbH funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
defacto Call Center & Dialog GmbH M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about defacto Call Center & Dialog GmbH
What does defacto Call Center & Dialog GmbH do?
davero Call Center & Dialog GmbH is a German customer communication services provider founded in 1988 with 650+ employees across offices in Erlangen and Amberg. The company handles 500,000+ conversation hours annually across 20+ languages, delivering inbound (1st and 2nd level) support, outbound sales and retention, written customer communication, on-site inhouse-support, quality management, and training courses. It serves clients in insurance, financial services, energy, automotive, and manufacturing with scalable project teams of 2–200 employees, combining human empathy with AI-driven tooling.
Is defacto Call Center & Dialog GmbH a public or private company?
defacto Call Center & Dialog GmbH is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was defacto Call Center & Dialog GmbH founded?
defacto Call Center & Dialog GmbH was founded in 1988. It employs 1 to 10 people.
Where is defacto Call Center & Dialog GmbH based?
defacto Call Center & Dialog GmbH is headquartered in Erlangen, Germany, in the Europe region.
How does defacto Call Center & Dialog GmbH make money?
Two revenue lines are on record. Customer Care Services are the primary driver. The others are consulting Services.
Who are defacto Call Center & Dialog GmbH's main competitors?
Direct peers on record are Competence Call Center (CCC), Foundever (formerly Sitel Group), Transcom, Majorel (now Concentrix + Majorel) and TTEC (formerly TeleTech Holdings). Broad incumbents are Concentrix, TELUS International, Teleperformance and arvato CRM Solutions (Bertelsmann). Capita is listed as a regional player.
Does defacto Call Center & Dialog GmbH have an API?
No public API is recorded for defacto Call Center & Dialog GmbH.
What industry is defacto Call Center & Dialog GmbH in?
defacto Call Center & Dialog GmbH's product category is Call Center & Customer Communication Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations. Its NAICS code is 56142 and its SIC code is 8742.