Delta Research Turkey Ltd. Şti.

What Delta Research Turkey Ltd. Şti. does

Delta Research Turkey Ltd. Şti. is a privately held European BPO firm whose primary legal entity is Delta Research Spain S.L.U. (CIF B57856122, registered in the Mercantile Registry of Mallorca). Founded in summer 2014 in Palma de Mallorca, the company delivers outsourced multilingual customer care, telemarketing, telephone and email support, CRM automation, debt collection, and back-office services. Its named customer base is concentrated in the European energy sector — including a national German energy supplier, a UK gas supplier, and an electricity supplier in Spain and Portugal — with energy utilities explicitly identified as the primary vertical. The firm emphasizes a 'human factor' approach and process automation for energy-switching workflows, supported by approximately 20 employees and offices in Istanbul (two locations), Barcelona, Palma de Mallorca, and Bucharest.

The service portfolio spans three streams: managed BPO services (telemarketing, customer care, receivables management), professional services (custom software development, web design, database implementation, technical IT support available around the clock), and market research branded as 'Public Research' that combines internet and database searches for competitor and customer analysis. Beyond energy-sector core services, Delta Research operates adjacent lines in real estate management and brokerage, and yacht/boat management (captain staffing, procurement, administration). Technology underpinning delivery includes CRM systems, databases, and call-center infrastructure, with proprietary capabilities in automated customer data processing and tailored CRM software development. No packaged software product, no API/SDK offering, and no AI/ML features are disclosed.

The company operates as a sales-led B2B and B2C service provider on contract-based managed-services and professional-services engagements. Pricing is not publicly disclosed, and revenue figures, funding history, and ownership structure are not in the public domain. The firm has no disclosed parent company, no external investors, no acquisitions, and no leadership changes on record. The company website (deltaresearch.eu) and a Turkish-registered legal entity name appear to be the primary customer-facing identities, while the underlying operating entity is domiciled in Spain.

Name

Delta Research Turkey Ltd. Şti.

Legal name

Delta Research Turkey Ltd. Şti.

Website

https://deltaresearch.eu

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Delta Research is a privately held European BPO firm delivering multilingual customer care, telemarketing, CRM automation, and back-office services to energy suppliers and other enterprises across Turkey, Spain, and Romania, with about 20 employees and five offices.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (Customer Care & Telemarketing Services)

NAICS

Management Consulting Services (54161), Management, Scientific, and Technical Consulting Services (5416), Marketing Research and Public Opinion Polling (541910)

SIC

Services-Management Consulting Services (8742), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

akta.pro secondary industry

Industry & Sector Research (Syndicated/Custom) (BPAHALAE)

Keywords

• Business process outsourcing
• Telemarketing services
• Customer care support
• CRM automation services
• Market research analysis

Headquarters

HQ city

Istanbul (Cevizli/Kartal)

HQ country

Türkiye

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Business Process Outsourcing (BPO) Services: Provides telemarketing, customer care, and administrative services to business clients on a contract basis. Services include inbound/outbound calling, email support, receivables management, and debt collection.
2. Software Development and IT Services: Custom software development, web design, database implementation, and technical support services provided to clients.
3. Market Research and Analysis: Market research services including competitor analysis, customer analysis, and industry intelligence through their 'Public Research' methodology.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Delta Research provides multilingual customer-care, telemarketing, and back-office Business Process Outsourcing (BPO) services to enterprise clients, primarily European energy suppliers and utilities. The company also offers real estate (property management and brokerage), yacht/boat management, market research, custom software development, IT technical services, and accounts-receivable/debt-collection services, combining human-led customer interaction with IT-supported process automation across operations in Turkey, Spain, and Romania.

Product overview

Delta Research is a B2C & B2B services company operating across Europe, providing a broad portfolio of customer-facing and back-office services. The core offerings span customer relationship management (telephone and email support, telemarketing), real estate services (management, purchase, and sale), boat management, automated customer data processing, market research (branded as 'Public Research'), software development, IT technical services, and receivables management/collection. The company does not offer a packaged software product; instead it delivers services to energy suppliers and other business clients, combining human-led customer interaction with IT infrastructure and data-processing capabilities.

Differentiator

Problem solved

Functional benefit

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Competence Call Center: Germany-headquartered European BPO specializing in multilingual customer care, sales, and back-office services; most directly comparable peer given German utility client base and similar mid-sized multilingual European delivery model.

Broad incumbents

• Arvato (Bertelsmann): Diversified German BPO and customer service provider within Bertelsmann; offers CRM, customer care, and energy-vertical services directly overlapping Delta Research's core BPO + energy focus.
• Atento: Latin American and Iberian BPO leader offering multilingual customer care, sales, and back-office services; comparable to Delta Research in Spain-heavy delivery and CX/CRM scope.
• Foundever (formerly Sitel/ SYKES): Global CX outsourcing provider offering multilingual contact center and customer management services; competes for the same enterprise utility and consumer-services contracts as Delta Research.
• Webhelp (now Concentrix): European CX/BPO specialist with deep multilingual capability and energy-vertical experience before its Concentrix acquisition; directly comparable in customer base and delivery geography.
• Teleperformance: Global leader in customer experience management and outsourced omnichannel customer care; competes with Delta Research for enterprise BPO contracts, especially in European utilities and energy switching workflows, but at vastly larger scale.
• Concentrix: Global customer experience and BPO player with strong European footprint after acquiring Webhelp; provides multilingual contact center and CRM support directly comparable to Delta Research's core offering.
• transcosmos: Global BPO with European operations covering multilingual customer support, digital marketing, and contact center services; competes with Delta Research for enterprise CX contracts.
• Majorel (now part of Teleperformance): European-headquartered CX and BPO player with strong footprint in Spain and Eastern Europe; highly comparable in multilingual European delivery, energy/utility sector exposure, and CRM-led service design.

Emerging players

• Sova Tech / Sova Bulgaria: Bulgaria-based multilingual BPO serving European clients with customer care, technical support, and back-office services; comparable mid-sized regional delivery model for European enterprise customers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/deltaresearch.eu
• LinkedInlinkedin.com/company/delta-research-tukey-ltd-%C5%9Fti

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Delta Research Turkey Ltd. Şti.