Devonport Health Centre

What Devonport Health Centre does

Devonport Health Centre is an NHS General Practitioner (GP) surgery located at 53 Damerel Close, Plymouth, Devon (PL1 4JZ), serving approximately 8,000 registered patients within the Devonport catchment area of Plymouth up to the A38. Operating under an NHS General Medical Services (GMS) contract since at least 1999, the practice delivers comprehensive primary care including acute GP consultations, chronic disease management clinics (asthma, COPD, diabetes, coronary heart disease, osteoarthritis), childhood immunisations, cervical screening, contraception, travel vaccinations, minor injury care, and mental health support. The clinical team comprises 6 part-time GPs (Dr Steven Nash, Dr Paul Evans, Dr Rachna Sharma, Dr Rachel Ali, and others), clinical practitioners (including a Physician's Associate), practice nurses, healthcare assistants, a mental health practitioner, and a Care Co-ordinator, supported by a practice management and administrative team led by Practice Manager Sharon Kershaw.

The practice operates a multi-channel access model combining in-person, telephone, video (LIVI evenings/weekends), and digital online consultation (Klinik) delivery, built on third-party NHS digital infrastructure including SystmOnline (TPP UK) for clinical management, the NHS App for self-registration, the Electronic Prescription Service for pharmacy-direct prescribing, and Summary Care Record for cross-setting information sharing. Extended hours (early morning from 07:30 and evening up to 20:00 on select days) and out-of-hours routing via Devon Doctors and NHS 111 extend availability beyond core contracted hours. Supplementary services include Healthy Futures social prescribing, the Expert Patient Programme, Family Matters family therapy, smoking cessation referral, and self-referral pathways to Plymouth Options (IAPT mental health), physiotherapy, and drug and alcohol services.

The revenue model is anchored by recurring NHS England capitation payments under the GMS contract, supplemented by modest fee-based private services including medical reports (£240/hour or £120 per 30 minutes), private prescriptions (£15), sick notes (£15), fitness certificates (£25), and medical record copies (£25-£50). Customer segments are horizontally segmented by use case (general public, families, long-term condition patients, carers, mental health patients, those needing social support), with no marketing motion beyond NHS directories, the practice website, and a Patient Participation Group of approximately 100 patients.

Name

Devonport Health Centre

Legal name

Devonport Health Centre

Website

https://devonporthealthcentre.co.uk

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Devonport Health Centre is an NHS GP surgery in Plymouth serving approximately 8,000 registered patients with a multi-disciplinary clinical team, multi-channel digital access, and chronic disease, mental health, and social prescribing services under the NHS GMS contract.

Ownership category

akta.pro rank

Product category

Primary Care Services

NAICS

Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Public/County Primary Care Clinics (HLAFAGAI)

Keywords

• NHS primary care
• GP practice services
• Chronic disease management
• Travel vaccinations
• Social prescribing

Headquarters

HQ city

Plymouth

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. NHS Primary Care Services: Core revenue from NHS England under the General Medical Services (GMS) contract. Provides comprehensive GP services including consultations, chronic disease management, vaccinations, and minor treatments at no cost to patients.
2. Private Medical Services: Fee-based private services not covered by NHS including medical reports, private prescriptions, sick notes, passport/driving license signatures, and copies of medical records. Prices range from £15-£240 depending on service complexity.
3. Medical Examinations and Reports: Private medical examinations for employment, insurance, visa applications, and other agency requirements. Charged at £240 per hour or £120 per 30 minutes.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels4 records

Core offering

Devonport Health Centre is an NHS GP (General Practitioner) surgery in Plymouth, Devon providing comprehensive primary care services to approximately 8,000 registered patients. Core offerings include GP consultations, chronic disease management clinics (asthma, COPD, diabetes, heart disease), childhood immunisations, cervical screening, travel vaccinations, contraceptive advice, and minor ailment treatment, delivered via in-person, telephone, online consultation (Klinik), and video consultation (LIVI) channels.

Product overview

Devonport Health Centre is a NHS GP practice serving approximately 8,000 patients in Plymouth, Devon. The practice operates a single unified primary care service structured around a multi-disciplinary team approach. Core clinical services include GP appointments, practice nurse clinics (asthma, COPD, diabetes, heart health, immunisations, cervical screening, contraception), and healthcare assistant services (blood tests, ECGs, dressings). The practice has invested significantly in digital health delivery through Online Consultation (Klinik), video consultations (LIVI), and Electronic Prescription Service. Supporting services include Healthy Futures social prescribing, Expert Patient Programme for long-term conditions, Family Matters counselling, and smoking cessation. Extended hours and improving access appointments extend availability beyond core 8am-6:30pm Monday-Friday contract hours. The practice also provides NHS training for GP registrars and medical students.

Differentiator

Problem solved

Functional benefit

Products and services

• GP Appointments General practitioner appointments for acute and chronic disease management, available via online consultation, telephone, or in-person. The practice uses a multi-disciplinary team approach with Clinical Pharmacists, Advanced Clinical Practitioners, Minor Ailments Nurses, Mental Health Practitioners, and other specialists.
• Online Consultation (Klinik) Digital consultation request system where patients complete an online form describing their condition. Requests are reviewed and patients are contacted by 6pm the next working day with appropriate next steps including GP appointments, video consultations, advice, or referrals.
• Video Consultation (LIVI) Evening and weekend video consultation service with a GP via smartphone or tablet. Appointments available 6:00pm-8:00pm Monday to Friday and 8:00am-6:00pm on weekends. Provides secure appointments with access to complete medical history.
• Practice Nurse Clinics Specialist clinics run by practice nurses including Asthma Clinics, COPD Clinics, Healthy Heart Clinics, Cervical Smear Tests, Childhood Immunisations, Contraception Advice, Diabetic Clinics, Complex Dressings, Travel Vaccinations, Seasonal Influenza/Pneumonia Vaccinations, and Weight Management Support.
• Healthcare Assistant Services Services provided by healthcare assistants including Blood Test Appointments, Warfarin Monitoring, Well-person Checks, NHS Health Checks, ECGs, and Dressings.
• Travel Vaccinations Travel health advice and vaccination services. Patients access NHS Travel Website for destination information, then submit via e-Consult for appointment booking if required.
• Extended Hours Appointments Early morning and late evening appointments available. Tuesday Morning 07:30-08:00, Tuesday Evening 18:30-20:00 alternate weeks, Wednesday Morning 07:30-08:00, supplementing standard 8am-6:30pm Monday-Friday core hours.
• Home Visits Home visiting service for housebound or too ill to visit the practice patients. Requests should be made before 10:00. GPs assess medical condition necessity and urgency of visit.
• Improving Access Appointments GP appointments available evenings and weekends through Devon Doctors (01392 822354), part of NHS GP access initiative for registered patients.
• Electronic Prescription Service NHS service allowing prescriptions to be sent electronically to a patient's nominated pharmacy, eliminating the need to collect paper prescriptions from the surgery.
• Repeat Dispensing Service where multiple prescriptions are issued in advance to the pharmacy so patients collect monthly without visiting the surgery. Only requires surgery visit when the final prescription and medication review is due.
• Young People Services Confidential health services for under-16s. Anything discussed with doctors or nurses remains confidential and will not be shared with parents without permission unless there is a protection concern.
• Private Medical Services Fee-based private services not covered by NHS including medical reports, private prescriptions (£15), sick notes (£15), fitness to travel/participate certificates (£25), passport/driving license signatures (£25), medical record copies (£25-£50), holiday cancellation forms (£30), and private medical examinations (£120 per 30 minutes or £240 per hour).

Named customers5 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• LIVIcoreGTM or Marketing PartnerLIVI provides video consultation capability for the practice, enabling evening (6pm-8pm Monday-Friday) and weekend (8am-6pm Saturday-Sunday) GP appointments via their app. Patients download LIVI and book appointments with NHS GPs with access to complete medical history.
• Plymouth Hospitals NHS TrustcoreStrategic or Co-development PartnerPlymouth Hospitals NHS Trust hosts the physiotherapy self-referral service, allowing Devonport patients to self-refer for musculoskeletal conditions including neck pain, back pain, muscle strains, ligament strains, and arthritis without GP involvement.
• Plymouth Options (IAPT)coreStrategic or Co-development PartnerPart of NHS Improving Access to Psychological Therapies programme offering brief evidence-based psychological therapies for anxiety and depression. Self-referral available to patients 16+ registered with Plymouth GP.
• Harbour Drug and Alcohol ServicesminorStrategic or Co-development PartnerHarbour provides drug and alcohol support services for over 30 years, helping people address substance use and reduce harms. Available via self-referral.
• Marie Stopes UKminorStrategic or Co-development PartnerReproductive health service providing NHS-funded and self-funded abortion and vasectomy care within Plymouth.
• Family Matters PlymouthminorStrategic or Co-development PartnerFamily therapy service for families experiencing relationship difficulties including communication issues, child behaviour, mental/physical health problems, bereavement, separation and divorce. Self-referrals accepted.
• Healthy Futures (Wolseley Trust)coreStrategic or Co-development PartnerSocial prescribing service helping patients explore and access activities to improve health and wellbeing. Link workers connect patients to benefits advice, arts, healthy lifestyles, education, befriending, counselling, employment support, and housing assistance. Self-referral available.
• The Poppy FactoryminorStrategic or Co-development PartnerEmployability support for veterans with health conditions. Veterans who served one day+ in armed forces and have physical or mental health conditions can register for employment support.
• Devon DoctorscoreStrategic or Co-development PartnerOut-of-hours GP service for nights and weekends. Patients call NHS 111 and are assessed and directed appropriately. Practice refers patients to Devon Doctors when closed.
• NHS 111coreStrategic or Co-development PartnerNational NHS telephone and online service for urgent medical help and advice. Available 24/7 for triage and direction to appropriate care.
• NHS England and NHS DigitalcoreStrategic or Co-development PartnerNational NHS bodies providing digital infrastructure including Summary Care Record, NHS App, GP Connect, and Electronic Prescription Service.
• Smoke Free PlymouthminorChannel Partner/ Reseller/ DistributorSmoking cessation support service referred to patients wanting to quit smoking. Part of broader healthy lifestyle support.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• AT Medics: London-based NHS GP practice operator running multiple surgeries under GMS/PMS contracts with multi-disciplinary teams. Directly comparable primary care delivery model to Devonport Health Centre.
• The Practice Group: Operates a network of NHS GP practices across the UK delivering primary care services under standard GMS contracts. Directly comparable operating model and patient base to Devonport Health Centre.
• Primary Care Sheffield: Federation of NHS GP practices in Sheffield providing primary care services under collaborative arrangements. Comparable as a group of independent GP practices pooling resources, similar in structure to how Devonport operates as a single site.
• Modality Partnership: One of the largest NHS GP super-partnerships in England, operating multiple GP practices under the GMS contract with multi-disciplinary teams. Highly comparable business model to Devonport Health Centre, just at significantly greater scale.

Emerging players

• Babylon Health (eMed): Digital primary care provider offering GP consultations via app; competes with NHS GP practices for patient registrations through NHS partnerships and represents a parallel access channel to Devonport's in-person/online model.
• Zava: Online medical service providing GP consultations and prescriptions; comparable to Devonport's online consultation service but operates purely digitally without a physical practice footprint.
• LIVI: Digital-first GP service offering video consultations via NHS partnerships; comparable to Devonport's LIVI integration but operates as a standalone app-based primary care provider without geographic catchment constraints.
• Push Doctor: Online GP consultation provider offering video appointments via NHS partnerships; provides similar clinical functionality to Devonport's online consultation and LIVI video services but as a standalone digital competitor.

Others

• Plymouth Hospitals NHS Trust: Local NHS trust that hosts Devonport's physiotherapy self-referral pathway and provides secondary care services to the same Devonport population; adjacent ecosystem participant rather than direct primary care competitor.

Broad incumbents

• HCRG Care Group (formerly Operose Health): Large operator of NHS GP practices alongside broader community health services. Provides the same primary care product as Devonport but as part of a much wider portfolio of services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/devonport-health-centre

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Devonport Health Centre