Digitale Gardermoen

What Digitale Gardermoen does

Digitale Gardermoen (DGI) is a Norwegian municipal shared services organization (kommunalt oppgavefellesskap) established in 2005 and jointly owned by five municipalities on Øvre Romerike — Eidsvoll, Gjerdrum, Hurdal, Nannestad, and Nes. With 30 employees and a geographic footprint limited to the Øvre Romerike region, DGI delivers IT management, digitalization consulting, user support, digital workplace tools, and secure infrastructure services to roughly 80,000 residents and approximately 16,500 active IT users across around 140 locations. It also serves two affiliated inter-municipal entities: Øvre Romerike brann og redning (fire and rescue) and Romerike revisjon (audit). DGI manages a portfolio of 44 specialist business systems spanning school, health and care, finance, HR, technical operations, and culture.

The technology stack is anchored in Microsoft 365 for productivity and identity/access management, with ServiceNow serving as the service management and self-service portal platform. Infrastructure and platform operations are outsourced to Sopra Steria (since 2022), following an earlier 2021 outsourcing of server operations. DGI structures its service delivery around five pillars: effect-oriented product ownership, digital workplace tools (including the Diggi Portal for secure cross-location access), robust and secure operations, digitalization consulting, and user support handling over 30,000 inquiries annually. Governance is exercised through a portfolio management approach with regular Systemforum reviews to align systems with municipal needs.

DGI's revenue model is effectively municipal service fees: the five owner municipalities fund operations through inter-municipal cooperation agreements, with no external commercial sales and no publicly disclosed pricing. The entity does not raise external capital, has no subsidiaries, and operates without a traditional go-to-market motion — its customers are its owners. Headcount has been stable at approximately 30, and the organization has no plans or signals for geographic expansion beyond its current municipalities.

Name

Digitale Gardermoen

Legal name

Digitale Gardermoen

Website

https://dgi.no

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Digitale Gardermoen (DGI) is a Norwegian municipal shared services organization jointly owned by five municipalities on Øvre Romerike, providing IT management, digitalization consulting, user support, and secure infrastructure services to approximately 80,000 residents and 16,500 IT users across 140 locations.

Ownership category

akta.pro rank

Product category

Municipal IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO)

akta.pro secondary industry

Technical Enablement & Adoption Services (Change Management, Adoption, Champions) (BPAEANAC)

Keywords

• Municipal IT services
• Digitalization consulting
• IT infrastructure management
• Public sector IT support
• Shared digital workplace

Headquarters

HQ city

Gardermoen

HQ country

Norway

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Municipal service fees: DGI operates as a municipal joint venture (kommunalt oppgavefellesskap) providing IT and digitalization services to its five owner municipalities. Revenue is generated through municipal contributions and service fees for IT management, digital tools, consulting, and user support delivered to the municipalities and affiliated entities (Øvre Romerike brann og redning, Romerike revisjon).

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

DGI delivers comprehensive IT management and digitalization services to five owner municipalities on Øvre Romerike, including governance of 44 specialist systems, digital consulting, user support, and secure infrastructure operations. The organization provides end-to-end digital workplace, product ownership, and platform services that enable roughly 16,500 municipal users across 140 locations to work efficiently, supported by Microsoft 365, ServiceNow, and Sopra Steria as operational infrastructure partner.

Product overview

Digitale Gardermoen (DGI) operates as a municipal IT services company providing a comprehensive suite of digital services to five municipalities in the Øvre Romerike region with approximately 80,000 citizens. The core offering consists of integrated service modules: Effektorientert produkteierskap (managing over 40 specialist systems across sectors), Rådgivning (digital consulting and project support), Brukerstøtte (handling over 30,000 annual inquiries), Digitale verktøy i hverdagen (digital workplace tools including Diggi Portal for secure cross-location access), and Robuste og sikre tjenester (infrastructure, network, and security services). The services are delivered through structured governance methodology (Slik jobber vi) using ServiceNow as the service management platform and Microsoft 365 as part of the cloud-based service portfolio, with Sopra Steria providing infrastructure operations support since 2022.

Differentiator

Problem solved

Functional benefit

Products and services

• IT-forvaltning og digitaliseringstjenester (IT Management and Digitalization Services) Comprehensive IT management and digitalization services for municipalities, including governance, consulting, project management, and user support for approximately 80,000 citizens across five owner municipalities.
• Effektorientert produkteierskap (Effect-Oriented Product Ownership) Product ownership service that manages and develops over 40 specialist systems across sectors including school and upbringing, health and care, finance, administration, technical sector, and culture, ensuring systems create practical value.
• Rådgivning (Digital Consulting) Digital consulting services providing direction, structure, and execution support for municipal digitalization work, including portfolio management, needs assessment, technology and architecture advice, procurement support, and security integration.
• Slik jobber vi (How We Work – Service Methodology) Structured working methodology for identifying needs, prioritizing initiatives, and implementing development across municipalities through cross-functional teams, continuous improvement, and governance oversight.
• Brukerstøtte (User Support) User support service handling over 23,000 first-line inquiries annually plus approximately 10,000 inquiries to digitalization advisors, providing fast assistance via phone, remote support, and on-site technical support and training.
• Digitale verktøy i hverdagen (Digital Tools for Everyday Work) Digital workplace solutions enabling safe and efficient digital workdays on PC, tablet, and mobile, including device lifecycle management, software installation and updates, secure configuration, and cross-location access via Diggi portal.
• Robuste og sikre tjenester (Robust and Secure Services) Robust digital platform providing reliable operations, secure storage, and stable system access, including network delivery to municipal locations, backup and recovery, threat protection, and integration services enabling efficient data flow between systems.

Quantifiable outcome

• Over 30,000 support inquiries handled annually across municipalities
• +3 more outcomes

Named customers7 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

One partnership is on record.

• Sopra SteriacoreTechnology or Integration · 1 January 2022Sopra Steria is DGIs primary operational partner for infrastructure and platform management. Sopra Steria assumed responsibility for server and infrastructure operations in 2022, enabling DGI to shift focus from technical infrastructure to service quality, user outcomes, and digital development. Weekly operational meetings, security briefings, and license status reviews are conducted jointly.

Scale indicators5 records

Recent moves7 records

Expansion highlights3 records

Broad incumbents

• Tieto (TietoEVRY): Large Nordic IT services and software company with substantial public-sector business in Norway. Comparable as an established incumbent providing IT operations, digitalization, and industry-specific software to municipalities.
• VISMA: Major Nordic provider of business software and IT services with strong presence in the Norwegian public sector. Comparable as an incumbent offering ERP, cloud, and digitalization services to municipalities.
• Netcompany (KMD): Major Nordic IT services provider serving the Norwegian and Danish public sector, including municipal IT and digitalization programs. Comparable as a large incumbent offering IT management, digitalization, and platform services to government entities.

Others

• Atea Norway: Norwegian arm of Nordic IT infrastructure and services provider. Comparable as a supplier of IT infrastructure, managed services, and digital workplace solutions to Norwegian municipalities and public entities.
• Sopra Steria: Norwegian arm of Sopra Steria, DGI's own infrastructure operations partner since 2022. Relevant as the contractual operator of DGI's server and platform infrastructure and a broader managed IT services provider to Nordic public sector.

Direct peers

• IKT Vest (Bergen kommune): Regional IT shared services entity for municipalities in the Bergen/Vestland region. Comparable as a cooperative providing IT management, digital workplace, and user support across multiple municipalities.
• IKT Agder: Norwegian inter-municipal IT shared services organization serving municipalities in the Agder region. Directly comparable as a cooperative IT services entity delivering infrastructure, user support, and digitalization to multiple municipalities.
• SIKT: Norwegian shared services agency for the education and research sector. Comparable as a centralized public-sector IT and digital services organization providing shared infrastructure, user support, and procurement services to multiple public entities.
• Systema (IKT Orkide): Inter-municipal IT shared services organization in Trøndelag. Directly comparable as a Norwegian cooperative IT entity providing shared IT services, user support, and digitalization across multiple municipalities.
• IKT Nordmøre og Romsdal IKS: Inter-municipal IT cooperative in the Nordmøre og Romsdal region. Directly comparable as a Norwegian shared services entity providing IT operations, user support, and digitalization services to a federation of small and mid-sized municipalities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/digitale-gardermoen-iks

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digitale Gardermoen