State of Idaho

What State of Idaho does

The Idaho Division of Human Resources (DHR) is the central human resources agency for the State of Idaho, operating under the Office of the Governor and serving as the sole statewide HR authority for the executive branch. DHR delivers a portfolio of HR services — recruitment and merit-based hiring, performance management, benefits administration, employee relations, compliance, training, and a Workers' Compensation Preferred Provider Network — to roughly 25,000 state employees across 32+ executive branch agencies. Services are delivered through three Bureau Chiefs who oversee embedded HR Officers (HROs) at each agency, supplemented by centralized systems support.

The agency's core technology platform is Luma, a statewide HRIS used for personnel actions, performance appraisals, training enrollment, and benefits administration. Luma integrates with the State Controller's Office, Division of Financial Management, and agency fiscal offices, and DHR's Systems team conducts centralized review of personnel actions prior to downstream processing, achieving 86–90% first-pass success rates. DHR supplements Luma with proprietary training programs including the 18-month Certified Public Manager (CPM) Program (115 participants across four cohorts and 32 agencies), an OnDemand microlearning library of 15–20 minute courses, the Supervisory Academy, and a third annual Governor's Executive Branch Employee Engagement Survey conducted via Qualtrics.

DHR is funded through annual state government appropriations rather than commercial revenue; services are provided to state agencies at no direct charge. Employee benefits (medical, dental, FSA) are administered through the Office of Group Insurance (OGI) with employee premium contributions, and FY2027 medical premiums did not increase. The agency holds a statutory monopoly on HR policy for Idaho's executive branch and operates under the merit system established by the Idaho Legislature, with no external shareholders, investors, or commercial customers.

Name

State of Idaho

Legal name

Idaho Division of Human Resources

Website

https://dhr.idaho.gov

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The Idaho Division of Human Resources (DHR) is the centralized state HR agency for the State of Idaho, delivering recruitment, merit-based hiring, benefits administration, performance management, training, and compliance services to roughly 25,000 executive branch employees across 32+ agencies via the Luma HRIS platform.

Ownership category

akta.pro rank

Product category

Government Human Resources Services

NAICS

Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs) (92313)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

HR Shared Services Centers (Captive/Managed) (BPACAKAB)

akta.pro secondary industries

Core HR & HRIS (BPACAPAA), HR Operations Administration (HRIS Admin, Records, Employee Data Mgmt) (BPACAKAC), HR Compliance & Policy Administration Outsourcing (incl. regulatory reporting) (BPACAKAK)

Keywords

• Government human resources
• State employee benefits
• Public sector training
• Merit system hiring
• Workforce management

Headquarters

HQ city

Boise

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Others

Revenue model

1. Government Appropriation: DHR is funded through state government appropriations as the central human resources agency under the Office of the Governor. Services are provided to executive branch state agencies.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

The Idaho Division of Human Resources (DHR) serves as the centralized human resources agency for the State of Idaho executive branch. DHR delivers centralized HR services — recruitment, merit-based hiring, benefits administration, training, performance management, employee relations, compliance, and workers' compensation — to approximately 25,000 state employees across 32+ executive branch agencies. These services are operationalized through the Luma statewide HR information system and supported by dedicated HR Officers (HROs) assigned to each agency.

Product overview

The State of Idaho Division of Human Resources (DHR) operates as a centralized HR agency providing a portfolio of interconnected services and technology platforms for state government. The core platform is Luma, an enterprise HR management system used statewide for personnel actions, performance appraisals, training enrollment, and benefits administration. This core platform is supported by dedicated training programs including OnDemand Training (self-paced courses within Luma), the Certified Public Manager (CPM) Program (an 18-month leadership development program), and the Supervisory Academy (virtual workshops). Additional offerings include the State Job Openings portal for recruitment, the Employee Complaint Line for workforce concerns, and a Workers' Compensation Preferred Provider Network. DHR partners with Qualtrics for employee engagement surveys and manages open enrollment for medical, dental, and FSA benefits through Luma.

Differentiator

Problem solved

Functional benefit

Products and services

• Luma HR Information System
• State Job Openings (statecareers.idaho.gov)
• OnDemand Training
• Certified Public Manager (CPM) Program
• Supervisory Academy
• State of Idaho Employee Complaint Line
• Workers' Compensation Preferred Provider Network
• Governor's Executive Branch Employee Engagement Survey

Quantifiable outcome

• 87.5% completion rate for annual required training across 14,735 state employees
• +3 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• QualtricscoreTechnology or IntegrationDHR's survey partner for the Governor's Executive Branch Employee Engagement Survey. Qualtrics provides survey platform, dashboards with filtering capabilities and reporting tools, and office hours support for interpreting results and action planning.
• Sterling Urgent CarecoreOthersPrimary Workers' Compensation preferred provider network covering multiple Idaho cities including Boise, Idaho Falls, Twin Falls, Pocatello, Lewiston, Coeur d'Alene, and surrounding areas. Provides occupational medicine and urgent care services for state employees.
• St. Luke's Health SystemcoreOthersWorkers' Compensation preferred provider in southern Idaho locations including Boise (Treasure Valley), Magic Valley (Twin Falls), Jerome, Elmore, and Payette Lakes region. St. Luke's Urgent Care facilities serve multiple state agency locations.
• Idaho Occupational Medicine GroupcoreOthersWorkers' Compensation preferred provider in northern Idaho, serving state employees in Kootenai County and surrounding areas including Coeur d'Alene, Post Falls, and Sandpoint locations.
• Gritman Medical CenterminorOthersWorkers' Compensation preferred provider serving state employees in Latah County locations including Moscow, Potlatch, Troy, Deary, and surrounding communities.
• Crucial LearningcoreTechnology or IntegrationProvider of Crucial Conversations, Influence, Accountability, and Getting Things Done training courses offered to state employees and supervisors through DHR's facilitated training program.
• RegencecoreOthersMedical insurance provider for state employees. FY2027 plan highlights video provided through Regence. DHR coordinates open enrollment communications through the Office of Group Insurance (OGI).

Scale indicators6 records

Recent moves9 records

Expansion highlights6 records

Regional players

• Utah Division of Human Resource Management: Utah's central HR agency for state executive branch employees, operating under similar centralized merit-system authority and delivering HR administration, training, and HRIS services. It is the closest in-state scale and operating-model peer to Idaho DHR in the immediate region.
• Oregon Department of Administrative Services (HR Division): Provides centralized HR, payroll, benefits, and training services for Oregon state agencies. Like Idaho DHR, it serves a geographically contained executive-branch workforce and operates a statewide HR platform, making its operational and policy scope closely comparable.
• Washington State Department of Personnel: Washington's central personnel agency for state government, delivering HR policy, classification, compensation, and training for state employees. It mirrors Idaho DHR's regulatory and shared-services posture, with a comparable mix of policy-setting and operational HR delivery.
• Montana Department of Administration (HR Division): Centralized HR function for Montana state government, providing workforce services, classification, and training to executive branch agencies. Comparable to Idaho DHR in serving a smaller-population western state with a similar agency portfolio and HR operating model.
• Nevada Department of Administration (HR): Nevada's central HR authority for state executive branch agencies, handling classification, recruitment, benefits, and training. Like Idaho DHR, it consolidates HR services across multiple agencies and operates under statutory authority tied to the Governor's office.
• New Mexico Department of Finance & Administration (HR): Provides centralized HR, payroll, and benefits services for New Mexico state government under a combined finance and administration mandate. Functionally aligned with Idaho DHR on the HR side, serving a western-state executive branch with a similar mix of HR shared services.
• Colorado Department of Personnel & Administration: Colorado's central HR and administration department, providing statewide HR, payroll, benefits, and training services for state agencies. Comparable in mandate and operating-model alignment, though with broader administrative responsibilities beyond core HR.
• California Department of Human Resources (CalHR): California's central HR agency for state employees, administering merit-based hiring, benefits, training, and policy across a far larger workforce. Comparable to Idaho DHR in mandate and service portfolio, with significant additional scale that makes it a relevant benchmark for capability evolution.
• Wyoming Department of Administration & Information: Wyoming's central administrative and HR function for state government, serving a small-population western state. Closely comparable to Idaho DHR in scale and rural-state context, with similar HRIS-driven delivery and merit-based personnel management.
• Arizona Department of Administration (HR): Arizona's central HR authority for state agencies, providing benefits, classification, recruitment, and statewide training. Comparable to Idaho DHR in service mix and statutory centralization, with additional scale given Arizona's larger state workforce.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/stateofidahoemployment

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about State of Idaho